Sopwell House Hotel

The staff were friendly and welcoming. The spa is lovely in the sunshine and the decor/interior design is beautiful. My mother in law had hurt her finger and the team were quick to bring her a plaster and some ice.

My daughter and I have been going to Sopwell House for an overnight stay for a few years now. It's a wonderful break, totally relaxing. The outdoor jacuzzies are a delight, set in lovely surroundings. The food gorgeous. Staff are very welcoming and helpful and on this occasion we'd like to say a special thank you to Jayshree who went out of her way to be professionally caring. It made us feel valued. Thank you Jayshree and all the staff who made our stay so lovely. We look forward to seeing you next year.

Was spotlessly clean and the food was 10 outa 10

I have now visited Sopwell House several times for business breakfast or lunch or coffee meetings over recent months and I have gone away very satisfied with the experience. The hotel has always been clean and tidy and the staff have been friendly and welcoming. The food and beverage and service have been as you would expect from a quality hotel and there is plenty of parking.

A brilliant first visit to Omboo. The food was exceptional and the team handled our food allergies with real care, meaning we could relax and enjoy the whole experience.

A special mention for Vincent, whose warm and attentive service made the evening… he even gave me a chopstick lesson. We’ll absolutely be back.

Style and character

Very light and modern , the facilities are amazing

Wow, what an amazing hotel! My wife and I have been to many hotels and this is definitely the best one we have been too, it really should be 5 stars! We went for our 10 year anniversary and stayed in the mews suite which was amazing! The spa was unreal, dinner tasted so good and the staff were really friendly! Definitely will be coming back and recommending this place!

Lovely spa area. Beautifully manicured gardens. Received a relaxing massage (which made me fall asleep). Top customer service in the restaurant Omboo from our host Vincent. He went out of his way to explain everything on the menu and made some great suggestions. We especially enjoyed the experience of Omboo - the food was amazing. At breakfast, if you could think of anything you could want at breakfast, they had it. Everything cooked spot on.

So many heartfelt, beautiful memories in this place. Sopwell is where me and my wife have spent a lot of time together. However, don't expect any warm welcomes back or any effort for accomodation from Nicole, or any of the managers.

We've decided to return and schedule our 1st anniversary at Sopwell. As a professional, I respect the fact that our availability needed some honest effort to meet, but comments such as "if you don't book, there are plenty of returning members that come back to us anyway" are not welcome.

Not a single crap was given by Nicole to even say a basic comment such as "happy anniversary", "happy to see you guys back again", "thank you for choosing us and staying so many times, let me see what I CAN do for you" instead of the 101 answers she threw back, on how she CAN'T accomodate anything, nowhere, at all.

Whether you've spent a few quid on a massage or spent over 20 grand with the establishment like I have - expect your family to be treated as another number in their booking software - never like an old valued customer.

We'll be taking our business to places who value customers and people first. Clearly, that value is dying with this establishment.

2 stars for the memories.
1 star for the effort.

We received a voucher for Christmas gift and decided to use it for our anniversary weekend. When we checked in we was told that our room had been upgraded to chic. Which was nice. However the only down fall was as we had hot weather there was no fridge in the room to keep water cold. Even though we had air con it was a very hot room.

When we checked in they never told us that we also need to check in at the Cottonmill spa so by the time we had lunch and went to the spa all the deck chairs had been taken. It’s just a pity they didn’t have more of them. Especially with the lovely weather we won’t to be able to enjoy the it.

When I booked over the phone and took up the 60 minute massage for me and my husband I wasn’t asked if we wanted a couples massage and found out on the day that we couldn’t do it together as it was not booked.

When we went to lunch I ordered still water and we got sparking and when I told Susanna about this she rolled her eyes as if I’d made the mistake but I know that I didn’t.

Really well kept and clean. Great facilities

La ubicación muy bonita, la decoración del hotel y las instalaciones también. Además muy limpio. El desayuno muy bueno.

We had an amazing time at a lovely afternoon tea with myself, my daughter, and my mum. The staff were all lovely and friendly, and the restaurant’s atmosphere was beautiful. We absolutely loved the setting and the vibe. We hadn’t been since the 2023 refurb, so it felt fresh and new to us. But the absolute highlight of our visit was the incredible Clara. She was so friendly, warm, and personable, she truly made our afternoon. She chatted with my mum so kindly and was so complimentary. She really made it for us!

Had nice food and Vincent served us and was very helpful