JW Marriott Los Cabos Beach Resort & Spa

Service in the spa is amazing. Their only weakness is the front desk staff who is honestly a little cold and unfriendly. Everywhere else they shine brightly. Reading other reviews, it seems consistent that the front desk and check in group are not very warm and welcoming. Maybe something to look at.

We had a couple nights at the Marriott in Cabo and wish we could have stayed longer! The property is beautiful and the beach is gorgeous. Service and food were great as well—big thank you to Elier at the pool who took such good care of us with loungers, drinks and lunch every day. Hoping we can come back!

This hotel is so great. The staff are so friendly. The food is great - especially the taco place! I really loved the kids club area too. You can leave your kids for a few hours and they can do crafts piñata, making T-shirt, making, etc. but you can also just have them pop in to play anytime you want for free. Priscila Karla Sofia Paula and Yoana were all so great with the kids!

Beautiful property stayed here in 2024 and came back 2 years later because we loved it so much.

I am giving it 4 stars this time instead of 5 for the following reasons 1) We were upgraded to an ocean view room, but unfortunately the trees needed to be cut that the view was completely blocked. 2) The pools are in need of new tile. ESPECIALLY THE ADULT POOL. Not a great feeling being im the pool feelong uneven pool floor. I would think it’s a safety hazard to have tiles from the pool floor loosening.. has the potential to cut someone. I noticed people would put the lose tiles on the edges of the pool.

Otherwise it’s a beautiful peaceful property and everyone is very kind and hardworking.

I hope next time we return the pool tile situation is reaolved.

Booked an ocean view room. Had three trees blocking my view, therefore I paid for an ocean room with no view. Went to the lobby three times with no resolution. No one offered to change my room or give me a discount. In the end, I believe the manager gave me 1000 Marriott points. This hotel is very expensive and I would expect better customer service. Also many of the rooms had no Airconditioning. And the gym bathroom was closed. This hotel definitely needs some upgrades. On the more positive note, it’s a very beautiful location. Everyone who works here is very accommodating pools are beautiful. The food is good

We came for 3 nights 4 days with our little girl. The resorts is amazing for families and offered a kids club, which it was my baby’s first time staying at a “daycare”. The staff was just amazing sending me updates and keeping her entertained while me and dad had some time to ourselve at the spa and adults pool. I would most definitely recommend if you have little ones.. thank you Yoana, Paula, Sofia, Karla and Priscilla for making our family stay a great time!!! Would definitely be back

The rooms
The beach
The staff
The location
Everything!!

This past weekend, I had the privilege of staying two nights at the fabulous JW Marriott in San José del Cabo for business. The hotel grounds are absolutely immaculate, the rooms are clean and welcoming, and the hospitality from the staff is truly top-notch.

I was in need of a special catering order, and Adrian went above and beyond assisting me. Not only did he follow through on every detail, but the end result exceeded my expectations.

Exceptional service like this makes all the difference, and I’m already looking forward to my next visit to the JW Marriott San José del Cabo.

Absolutely beautiful hotel! The staff are all exceptionally customer service driven and made our stay that much better. The rooms are beautiful, stayed cool the entire time and have great bathing options. Large tub with stand alone shower. Atherton pools were very family friendly with ledges that kids can walk and play on that extend into the pool and the pool side service was excellent.

The kids club was exceptional! My kids (5 & 3) loved going and spending time with the care takers as they were all very lovely and made them feel right at home! They did activities daily from crafts to tye dye shirts, played in the jungle gym and slides, and video games. They even have a cool theatre! We also rented floaties for the kiddos! Great service!

This is our 4th time here. My kids love Paulina and her crew in the kids club, and I love the amazing service (shout out to Luis!) by the pool. My kids painted piggy banks, tye died their own hats, and made a bunch of keychains during our week here. It’s a great place to really relax and it’s really close to flora farms.

One thing that really stood out this time was the restaurant manager, Francisco. My younger son took a nasty spill on the morning we were going to fly home. It was quiet and I didn’t know if anyone saw, but Francisco showed up with a popsicle (for both kids to avoid a fight) and later called our room to check if my son was ok.

The level of service was great in 2025, but it has skyrocketed in 2026. The addition of evening pajama party for the kids 6-10 is a great addition and we will surely be back.

My husband and I returned to the JW Marriott resort & spa after first «discovering» it last September. We went this time specifically to celebrate my husband’s birthday.

All of the staff made sure that we were well taken care of. Ximena worked with me prior to our arrival to plan an extra special dessert served on March 27, my husband’s actual birthday. We had a wonderful dinner at Marhumo followed by a dessert tray with edible elements of what my husband makes for a living (he is in the game industry).

When we were at the tacqueria, Brayam, Raul, and Ismael gave my husband a dessert tres leches cake dressed in their luchador masks! It was very fun.

The spa was wonderful and we especially enjoyed the long pool where it is possible to swim laps. The pool beside it with the fountains is very relaxing.

The JW Marriott Beach Resort & Spa is our favorite hotel in Mexico. We will definitely be back to visit as soon as we can!

As I’ve come to learn, “Relish the Festival,” an annual event organized and hosted by the JW Marriott Los Cabos, promises immersion, indulgence, and inspiration. I had the pleasure of winning a Marriott Moment for the 2026 event, though I arrived without a clear understanding of what it entailed—partly due to delayed communication from the hotel.

As an insider, I saw how, on the surface—especially through curated TikToks and polished Instagram reels—the JW Marriott Los Cabos presents paradise: golden-hour lighting, artfully plated dishes, and smiling influencers drifting effortlessly from one experience to the next. It’s the kind of marketing that makes you book without hesitation.

But the reality, as a paying guest, tells a different story.

Somewhere between concept and execution, the focus appears to have shifted away from the people who actually sustain the brand—the loyal guests spending their own money or hard-earned points. Instead, the experience feels designed for a rotating cast of influencers and journalists, flown in to capture the aesthetic rather than live the reality. Their version of the festival—and the hotel—is seamless. Yours… may not be.

This disconnect becomes most apparent in the basics. Hospitality, at its core, isn’t about spectacle—it’s about comfort, reliability, and care. Yet it’s difficult to reconcile the effort poured into curated moments with the neglect of fundamental needs. When something as essential as air conditioning is inadequate, or when billing discrepancies arise, it undercuts everything else. No amount of beautifully staged experiences can compensate for a restless night or the absence of straightforward, dependable business practices.

And that’s what makes the experience feel conflicted.

On one hand, there’s undeniable excellence. The retail and service teams shine—attentive, warm, and genuinely invested in guest interaction. They embody what hospitality should feel like. On the other hand, there’s a sense that the overall operation is striving to be something else entirely: a content machine, a backdrop for social media storytelling, or a misguided revenue strategy that loses sight of the fundamentals required to earn—and keep—a returning guest.

So the question becomes unavoidable: what is “Relish the Festival,” and the broader JW Marriott Los Cabos experience, really for?

Is it for the real, present guest—the one checking in, hoping for a memorable stay? Or for the digital audience, watching from afar and consuming a version of the experience that doesn’t quite exist?

Right now, it feels as though the hotel is caught between two identities: one grounded in traditional hospitality, the other chasing curated visibility. The intention is admirable, even exciting. But intention without consistency creates a gap—and guests fall into it.

“Relish the Festival” or the JW Los Cabos doesn’t need more production. It needs recalibration.

Bring the focus back to real people. Real stays. Real comfort. Let the experience be something guests feel, not just something others see.

The hotel was aesthetically, beautiful and service was great. The best part was the kids club. There were also wonderful little touches like a cake and balloons in the room for my bday

Everything was amazing! A huge shout out to the kids club (Yois, Sofía, Paula & Karla). My son enjoyed his time there so much which meant I got to enjoy my time as well (gave me time to go to the gym
and the spa - which is fabulous! - with no mom guilt!
The hotel is beautiful, service is top notch and the food in general is great.
Highly recommend for families but is great for an adult getaway as well.

This JW Marriott experience has been disappointing at multiple levels. Because of TSA delays of around 4-5 hours, we missed our flight and managed to rebook for the next day. JW Marriott was informed right away and there was no consideration on their part and we had to pay no show penalty of one night stay. I requested the reservation manager if they could extend the stay for one night, Marriott resort credit or future stay credit. As a consolation I was offered 5000 bonus points for a room that was close to 100K points.
When we arrive the next day at 2 PM, had to wait for the room check in even though they charged us for the night before.
Not just that, second night was a disaster with the loud generator buzzing over our ears making impossible for all of us to sleep or relax in our balcony. There was a power outage and we had the room next to an industrial grade generator. Apparently they could not change the room.
Manager apologized and understood our frustration but could not do anything about it . I would expect something more than that from a premium 5-star property

We have been to this resort several times and enjoyed it. That said, on our last visit we were severely disappointed due to the fact that my wife's $4,000 necklace was missing from our room. The safe box in our room was not operational. We followed management's protocol, filed necessary paperwork and after their investigation JW Marriott will not take responsibility and reimburse for our loss. Bottom line, the resort bears responsibility and liability for the safety and security of it's patrons and belongings. They are not doing that.

Excellent stay as always at the JW Marriott, beautiful views from the pool and five star service from everyone.

Axel the front desk Manager is the best and made our stay unforgettable.

I am very impressed with this property. The nature is really superb around it. We are traveling with 3 teenagers and this was during spring break, yet the property never seems to be at capacity and it was tranquil relaxation which likely didn’t suite my kids as it did for my wife and I. Staff is well trained. Amenities top notch. Details below:

Rooms
We had two rooms in Bld A which has unobstructed ocean views. Nothing beats that, but the rooms are spacious. Very well appointed and updated (do not feel tired). Terraces are big and spacious.

Room service was impeccable in terms of cleaning and cadence. We never had to ask for them to come - they just did it seamlessly well.

Gym
Large and spacious with a ton of equipment. Open 24 hrs. The only small nit - no peloton. But overall- pretty impressive.

Food

We had for breakfast buffet which was a typical Marriott high standard. It wasn’t as opulent as Marriott Dubai and lacked variety of Tokyo Marriott, but it had everyone would require. I would give it 8 out of 10 overall rating.

We also tried restaurants on property for dinner but I would not recommend it in terms of culinary experience. It was a bit pedestrian. There are far better options in town and concierge is very helpful in setting them up.

Beach

I really live this beach with the sound of waves almost deathening and the breeze. I spent a ton of time there. Then again I am not a pool person. But if you are - you will be happy with abundance of pools both adult only and mix.

One note - if you are a novice swimmer, don’t go to the ocean. Waves are pretty wicked. But I lived it.

Overall

My ultimate litmus test: would I want to come back? This one is a resounding yes!