Bridge of Cally Hotel

Paying for parking

Die Preise für Essen und Getränke haben sehr stark angezogen. Ich vermute es hängt damit zusammen, dass das Hotel jetzt zu einer Inspire Gruppe gehört. Für den Parkplatz, der letztes Jahr kostenlos was musste man jetzt 5 Pfund bezahlen.

Nothing

Same as last time I stayed, staff in restaurant need training ( it's not cheap) I asked what the east neuk caught haddock meant ( where is that?.) Waitress looked stunned said it was the house round the corner??? Guy in waist coat preumme was higher / manager 👨‍💼looked stumped said no idea... I informed them I came from Fife and stayed in Anstruther which was actually part of East neuk, not a house round the corner.. They need to know their menu with the prices they charge.. Specials were 4 bits of printed paper stuck squintly above table 1 !!! Anyone sitting at table 1 needs to be aware when waitress says our specials are over here ( Did the first night not the second I add) that the folk all then troop over to where they are sitting to read the specials!!!! Bloody ridiculous just tell folk or have a specials menu for each table. £5 per night charge for hotel guests to park yet you get 4 hrs free parking if come for a drink?? Not good...( reason I never left a tip TBH) hope they share the parking income with the staff. No one shows you to room all they talk about is paying up ... No tabs no cash only card, pay up before you leave each night for bed then just chuck your key in a basket when you leave, which has to be before 10am so no check out no interaction no how was your stay, lovely to see you etc , very impersonal... And trying to sell at other venues with the inspired thing??? Nothing was very inspiring at all ... Place really needs someone with some personality and a bit of common sense and just to understand basics about hospitality TBH and it could be a cracking place. Games room no one uses ( no one takes cash yet pool table only takes pound coins, and no cash on site, how can you play if you don't have cash yourself) part of cateran trail get someone to know about it and intice walkers and walking tour company's to choose there as a stop on the trail with luggage transfer etc.

The Hotel need to make it clear that bikes are not allowed in the bedrooms. In fact the hotel and their policies really need to update to cater for bikes as it is a great biking area and it would add to their value. We were told that we could park our bikes by the side of the hotel where the bins were. The pool room could have been used when the last customer had vacated, plastic mats could be supplied if concerned about the floor. We have travelled and stayed in many hotels without it being a problem. More and more people are travelling and want to use bikes now, it is time to get updated!

As it was mid-summer the room was hot during the night and leaving the window open meant lots of road noise as we were at the front of the hotel.
The bar shut early, 10pm. And check-out in the morning was by 10am.

Myself and my new fiance loved everything!

Esperienza purtroppo molto negativa, nonostante la struttura sia immersa nel verde e si trovi in un contesto davvero piacevole.

Fin dal nostro arrivo l’accoglienza è stata poco cortese. Volevamo cenare e ci è stato detto che la cucina avrebbe chiuso alle 20, senza praticamente lasciarci il tempo di fare con calma il check-in e sistemarci in camera.

La cosa più assurda è stata la gestione del tavolo. Nonostante nella bella sala panoramica ci fossero numerosi tavoli liberi, inizialmente siamo stati sistemati in una sala chiusa e completamente vuota. Alla nostra richiesta di poterci spostare nella sala panoramica, siamo stati messi invece nella zona pet friendly. Solo dopo diverse insistenze siamo riusciti ad avere un tavolo nella sala principale. Ci era stato detto che gli altri tavoli erano tutti prenotati, cosa che ci ha lasciati piuttosto perplessi visto che molti sono rimasti liberi e la cucina, a loro dire, avrebbe chiuso alle 20.

Ma il problema peggiore è stato la pulizia della camera. Una volta entrati abbiamo trovato il runner/coperta decorativa sopra il letto pieno di lunghi peli grigi di animale. Una situazione davvero sgradevole e, soprattutto, poco igienica.

Abbiamo immediatamente segnalato il problema. La risposta è stata semplicemente che l’hotel è pet friendly e che non c’erano altre camere disponibili. Essere pet friendly, però, non significa certo che sia accettabile consegnare a un nuovo ospite una camera con tessili ancora pieni di peli lasciati dagli ospiti precedenti. Amiamo gli animali e non è assolutamente questo il problema: il problema è la pulizia.

Il runner è stato semplicemente portato via, senza che ci venisse proposta alcuna vera soluzione e, soprattutto, senza mostrare particolare attenzione o dispiacere per l’accaduto.

Peccato, perché la struttura e la posizione avrebbero del potenziale.

Prix élevé.