Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Comfortable rooms
Beautiful decor
Cons:
Cleanliness issues
Limited food options
Room temperature issues

Categories

Cleanliness
7.63
Some mentions of cleanliness issues, particularly in the bathroom tiles.
Service
8.6
Staff were frequently praised for being helpful and friendly.
Location
8.64
High marks for the hotel’s preferred location near the seafront.
Room Quality
8.29
Rooms were generally described as lovely and comfortable.
Amenities
8.02
Limited food availability mentioned during a private event.
Value for Money
7.88
Concerns raised regarding pricing in relation to quality.
Food and Beverage
7.13
Feedback indicates disappointment over food options.
Overall Experience
8.6
Overall enjoyment expressed, with multiple guests mentioning a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:31

Property Description

Luxurious Accommodations
Best Western Brook Hotel in Felixstowe offers en suite rooms with premium amenities including tea/coffee making facilities, Freeview TV, and specially selected toiletries. Indulge in rooms with spa baths for ultimate relaxation.

Dining Experience
Enjoy a delicious meal at the air-conditioned restaurant, offering a carvery with a selection of meats and traditional vegetables. The bar with Sky TV and snack menu is perfect for unwinding. Don't miss out on the lounge and patio area for a cozy atmosphere.

Convenient Location
Just a short distance from Felixstowe Railway Station and the beach, this hotel is an ideal base for exploring Suffolk countryside and nearby towns. With conference and event facilities available, Best Western Brook Hotel caters to both leisure and business travelers.

Book your stay at Best Western Brook Hotel for a memorable experience.

Important information:

When traveling with pets, please note that an extra charge of 15 pounds per pet, per night applies. Please inform Best Western Brook Hotel about your pet in advance so we can make the necessary arrangements.

You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Please note that on certain days functions are held at the hotel and this often involves music being played until midnight. Guests can contact the property to check if they are any functions scheduled during their stay.

Please note that renovation is underway at the hotel. Anticipate minor disruptions. If you have special requests, please use the Special Requests box when booking, or contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1038 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 8.29
Amenities: 8.02
Value for Money: 7.88
Food and Beverage: 7.13
Overall Experience: 8.6
K
Kathryn • couple • gb
10
2026-07-25 • via Nuitee
C
Cara • family_with_children • gb
10
2026-07-25 • via Nuitee
M
Miles • couple • gb
10
Clean rooms and facilities, staff were polite and professional
Pros:

Clean and pleasant atmosphere

Cons:

Nothing

2026-07-25 • via Nuitee
J
James • solo_traveller • gb
3
Pros:

Food was good

Cons:

Excessive damp in room, dismissive staff

2026-07-25 • via Nuitee
A
Anita • solo_traveller • ch
8
Lovely sea side hotel
Pros:

Staff were very friendly and very helpful. One room was really hot and we were able to swap rooms the next day. Excellent location near the sea front.

Cons:

Not many parking spaces available.

2026-07-24 • via Nuitee
T
Tracy • solo_traveller • gb
10
Pros:

Gentleman that was on reception when we arrived,was friendly and helpful, and gave us all the information we needed. Room was very nice, clean and shampoo etc was a nice added touch. All staff when we left room were always very polite

2026-07-24 • via Nuitee
D
Dorothe • extended_group • de
9
Pros:

Das Personal war sehr freundlich und zuvorkommend.

2026-07-24 • via Nuitee
C
Caron • extended_group • gb
10
2026-07-23 • via Nuitee
S
Shane • couple • gb
7
Nice little hotel, could be nicer with better finishing in the rooms
Pros:

Well located, tidy, warm welcome

Cons:

Small room, EV charger wouldn’t connect, would have preferred a standalone shower

2026-07-23 • via Nuitee
T
Tim • solo_traveller • gb
10
2026-07-23 • via Nuitee
M
Mary • couple • es
8
2026-07-23 • via Nuitee
G
Gareth • solo_traveller • gb
7
2026-07-22 • via Nuitee
R
Rachel • solo_traveller • gb
8
Pros:

Bed was super comfy and room was very spacious. Shower was lovely and big too! They also decorated the bed for our anniversary as a nice little touch!

Cons:

Toilet too ages to finish flushing/fill back up, loud buzzing in bathroom despite lights and fan being off. Shower also randomly dripped water throughout our 2nd night!

2026-07-22 • via Nuitee
S
stephen • solo_traveller • gb
10
2026-07-21 • via Nuitee
P
Phillips • solo_traveller • gb
10
2026-07-21 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

Large comfortable room, great location, friendly staff, good breakfast.

Cons:

The bathroom floor had small tiles. The grout needed a good clean

2026-07-20 • via Nuitee
S
Sandra • couple • gb
7
Pros:

Breakfasr

Cons:

Quality of room.

2026-07-20 • via Nuitee
M
Michele • couple • gb
9
2026-07-19 • via Nuitee
D
David • couple • gb
8
Our stay was absolutely amazing, so clean and tidy, good class of hotel for the price
Pros:

The breakfast was exquisite, so tasty and well cooked.

Cons:

Only downside was no lift.

2026-07-19 • via Nuitee
J
Julie • couple • gb
10
2026-07-19 • via Nuitee