Grand Mercure Agra - An Accor Brand

Hotels
•
Grand Mercure
8.7 (1488 reviews)
Fatehabad Road Agra , Agra , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Good location
Value for money
Cons:
Food quality issues
Some amenities lacking
View from some rooms inadequate

Categories

Cleanliness
8.45
Generally clean environment but a negative review about food hygiene.
Service
9.45
Multiple reviews highlighted courteous and friendly staff.
Location
9.45
Convenient location with easy access to key attractions.
Room Quality
8.95
Rooms are spacious and comfortable as described in reviews.
Amenities
8.45
Good amenities but some facilities had issues reported.
Value for Money
8.95
Good value noted in several reviews, as compared to similar options.
Food and Beverage
6.95
Negative feedback regarding food quality in some reviews.
Overall Experience
8.95
Overall positive experience despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:12

Property Description

Luxurious Accommodation
Indulge in comfort at Crystal Sarovar Premiere Agra, located just 1.9 km from the iconic Taj Mahal. Each room offers modern amenities like a flat-screen TV, mini bar, and a cozy seating area.

Exceptional Services
Experience top-notch hospitality with a 24-hour front desk, tour desk, and concierge services. Enjoy delicious meals at the on-site restaurant, have breakfast in your room, or unwind at the bar with good music.

Convenient Location
Explore Agra effortlessly with Agra Fort and Jama Masjid nearby. With Agra Airport just 10 km away and the Railway Station at 7 km, your travels are made easy.

Book now for a memorable stay at Crystal Sarovar Premiere Agra!

Important information:

Unmarried couples are allowed, Local IDs are not allowed

Early check in and late check out are subject to availability.

Mandatory Gala dinner for Christmas 24/12/24 : Directly payable at hotel: INR 3500 Per Person & INR 2000 Per child.

Mandatory Gala dinner for 31st night 31/12/24 : Directly payable at hotel: INR 6500 Per Person & INR 3250 Per child,Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 5 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1488 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 6.95
Overall Experience: 8.95
S
Siva Kumar • solo_traveller • in
10
2026-06-13 • via Nuitee
J
jamie • couple • gb
10
amazing, highly recommend
Pros:

such good value and such a lovely property, the nicest most accommodating staff, such as Santosh who really makes you feel welcome. This is the best staff i think i have ever met, makes the stay in Agra that little bit better. Recommend this place highly

Cons:

N/A

2026-06-13 • via Nuitee
G
Gourav • family_with_children • in
10
Very good
Pros:

Very good

Cons:

Very good

2026-06-13 • via Nuitee
R
Ravi • solo_traveller • in
10
2026-06-13 • via Nuitee
C
Chamara • couple • lk
10
Pros:

Staff was top notch. Clean comfortable good food. Santhosh F&B and Chef Santhosh were very accommodating and attentive to guest requests. Keep up the good work. Hoping to stay when we come back.

2026-06-12 • via Nuitee
R
Rohin • couple • gb
10
Pros:

Beautiful facilities (rooftop pool with taj view/ gym/ spa ) lovely staff and comfortable room

Cons:

N/a

2026-06-12 • via Nuitee
J
Joshua • solo_traveller • gb
10
2026-06-11 • via Nuitee
Y
Yadav • couple • in
10
Pros:

Osam exprince

Cons:

Very nice

2026-06-11 • via Nuitee
P
Prapti • family_with_children • in
10
Pros:

Amazing place, will definitely recommend to everyone🤍

2026-06-11 • via Nuitee
C
Chopra • solo_traveller • in
10
Pros:

Excellent hotel with excellent service

2026-06-10 • via Nuitee
S
Sameer • couple • in
8
Nice and have few clutches
Pros:

Nice and comfortable stay
Having worked for Accor property in past and stay and world across the world if I compare then it was a decent experience.
Few things that I face I want to bring it in notice .

It’s was a two night stay with my wife , I stay in 318 , room was comfortable and size of the room was good . I thank front office team to check in me early and making everything comfortable for me and my wife .
Breakfast on the same day was great 😊 taste and service was good I will give 9/10 .
90% of the meal we eat was in the hotel room service . Room service was a great experience, order timing , follow up , checking feedback it was 10/10 . Great service and great team too.
Breakfast on day 2 and day 3 was unexpected
I was thinking to have the same experience as day 1 , but it lacks idli was hard , paratha was dry , fruits were missing , coffee was asked on the first day but later never been asked , seating the guest and informing about the breakfast was missing from the hostess as it was not even busy either any of the day .
Being food and beverage manager from last 5 years and knowing what a customer can think , we need consistency in service and quality of our products, basic knowledge of menu and local food was missing in service staff .
Being 5 star hotel , serving a canned orange juice and watermelon juice was unacceptable
. Even I order watermelon juice through room service it was not fresh .
Sky grill restaurant I made a booking earlier I reach there 8:30pm it was empty.
Might be awareness about the restaurant with guest was lacking that why they are going outside to eat or choosing other places .
It was windy but nice weather .
If no guest doesn’t mean you will start to close the restaurant, I see few staff taking out cushion and putting table aside even it’s not raining . We had a spring roll and hot and sour soup both were average . That why we decided to go back to room service and order food in the room .
Sitting alone and half of the st

Cons:

Nice and comfortable stay
Having worked for Accor property in past and stay and world across the world if I compare then it was a decent experience.
Few things that I face I want to bring it in notice .

It’s was a two night stay with my wife , I stay in 318 , room was comfortable and size of the room was good . I thank front office team to check in me early and making everything comfortable for me and my wife .
Breakfast on the same day was great 😊 taste and service was good I will give 9/10 .
90% of the meal we eat was in the hotel room service . Room service was a great experience, order timing , follow up , checking feedback it was 10/10 . Great service and great team too.
Breakfast on day 2 and day 3 was unexpected
I was thinking to have the same experience as day 1 , but it lacks idli was hard , paratha was dry , fruits were missing , coffee was asked on the first day but later never been asked , seating the guest and informing about the breakfast was missing from the hostess as it was not even busy either any of the day .
Being food and beverage manager from last 5 years and knowing what a customer can think , we need consistency in service and quality of our products, basic knowledge of menu and local food was missing in service staff .
Being 5 star hotel , serving a canned orange juice and watermelon juice was unacceptable
. Even I order watermelon juice through room service it was not fresh .
Sky grill restaurant I made a booking earlier I reach there 8:30pm it was empty.
Might be awareness about the restaurant with guest was lacking that why they are going outside to eat or choosing other places .
It was windy but nice weather .
If no guest doesn’t mean you will start to close the restaurant, I see few staff taking out cushion and putting table aside even it’s not raining . We had a spring roll and hot and sour soup both were average . That why we decided to go back to room service and order food in the room .
Sitting alone and half of the st

2026-06-10 • via Nuitee
S
Shaun • couple • gb
10
Best hotel in Agra
Pros:

This hotel was Amazing. The staff make this place special. Baljinder at reception was excellent she went above and beyond to make us comfortable, she showed us what true customer service is. Sohail helped us book tickets to the Taj and was super efficient. Beetu was in the cleaning department and was super helpful and friendly. The food in the coffee shop and the breakfast was amazing, the chefs were excellent. Lastly Shayna in the restaurant was excellent she made us comfortable. Thank you Mecure for the great stay. I can definitely say this is the best hotel in Agra

Cons:

None

2026-06-10 • via Nuitee
J
Jurre • solo_traveller • nl
10
2026-06-10 • via Nuitee
C
Carolina • couple • pt
7
2026-06-10 • via Nuitee
D
DIWAKAR • couple • in
10
2026-06-09 • via Nuitee
M
Mohammed Saleh Jalal • family_with_children • ye
10
2026-06-09 • via Nuitee
D
DIWAKAR • couple • in
10
2026-06-09 • via Nuitee
M
Mai An • family_with_children • vn
10
Very nice hotel. Will come back if I have chance.
Pros:

As we came in the low season days, the hotel upgraded our room into the Suite with view can see Taj Mahal and has bath tub. The hotel is very new, modern.
The staff in the breakfast restaurant was very nice, offer to make the coffee, get the fruit for us. The Manager explain the porridge material and take care us when knowing that we had the stomach issue, propose that what type of food/ drink that we need to have when having the stomach issue like that, they will prepare for us.

2026-06-08 • via Nuitee
R
Richard Bowie • solo_traveller • gb
10
Awesomeness
Pros:

Straight 10. Great hotel, excellent food. Straightforward, highly polished and professional.👍👍💖

Cons:

Nothing

2026-06-08 • via Nuitee
S
Shubham • couple • in
1
Pros:

Poor

2026-06-08 • via Nuitee