Hotel Pension Suzanne

Hotels
9 (2971 reviews)
Walfischgasse 4 , Vienna , at

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good value for money
Cons:
Small rooms
Minor cleanliness issues

Categories

Cleanliness
8.39
Some reviews mention old furniture and minor cleanliness issues.
Service
9.86
The staff is described as very friendly and helpful.
Location
9.9
Multiple reviews highlight the excellent and central location.
Room Quality
8.35
Some reviews mention small room sizes and limited amenities.
Amenities
8.38
Basic amenities provided, but some guests mentioned limited features.
Value for Money
8.84
Generally considered good value, despite minor issues.
Food and Beverage
8.89
No concerns mentioned, standard quality for this hotel tier.
Overall Experience
9.36
Overall positive experience with many returning guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:05

Property Description

Antique Charm and Modern Comfort

Convenient Location
Situated just a short stroll from Saint Stephen's Cathedral and the Karlsplatz Underground Station, Pension Suzanne provides easy access to Vienna's top attractions and transportation hubs.

Home-like Comfort
With units adorned with antique furniture, modern amenities like free Wi-Fi and kitchenettes in studios, Pension Suzanne offers a cozy and comfortable stay for guests looking to experience Vienna like a local.

Central Convenience
Enjoy a hearty breakfast in the on-site breakfast room before exploring the nearby Kärntner Straße Shopping Street, Vienna State Opera, and other cultural landmarks just steps away.

Book your stay at Pension Suzanne now for a delightful Viennese experience!

Important information:

Please note that the reception is only open until 22:00. Check-in is not possible after that.

When booking 4 rooms or more, different policies will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 2971 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
I
Inna solo_traveller ua
3
2026-06-20 via Nuitee
T
taka solo_traveller jp
10
Pros:

立地、スタッフ、清潔さ、全て完璧です。
チャットでレストランの相談もさせてもらえました。

わかりにくいですがエレベーターもあるので、重い荷物の人はエレベーターを先に確認して運ぶのをお勧めします。

Cons:

強いて言えば、、
シャワーの水圧が弱めです。

2026-06-19 via Nuitee
C
Cristina solo_traveller de
8
2026-06-18 via Nuitee
E
Emilia extended_group mx
10
2026-06-18 via Nuitee
B
Beatrice couple ro
1
2026-06-18 via Nuitee
S
Selva family_with_children br
9
Great stay! Will come back for sure
Pros:

Perfect location and super friendly staff!

Cons:

Not sure if I missed reading about this detail but parking is not in the same building

2026-06-17 via Nuitee
C
Carol couple us
10
A super location and a very comfortable room.
Pros:

The location was fantastic; about a block from the Opera House. We were able to walk almost everywhere. The staff was very accommodating; they gave us directions via public transportation from the train station, and then to the airport when we left. They were also warm and friendly. And their restaurant recommendations were excellent!

Cons:

There wasn’t anything we didn’t like.

2026-06-16 via Nuitee
B
Boris solo_traveller de
10
2026-06-16 via Nuitee
H
Hortense couple fr
2
Chambre-cellule de 10m² sur cour à poubelles, deux matelas de 70cm, 415€ — une arnaque parfaitement
Pros:

Uniquement l'emplacement

Cons:

Chambre minuscule d'environ 10m², complètement inadaptée à deux personnes : deux matelas de 70cm simplement collés l'un à l'autre qui tiennent lieu de lit double, impossible de dormir confortablement ni même de se retourner sans gêner l'autre. À peine la place de poser les valises.
La chambre donne sur la cour intérieure où sont entreposées les poubelles — bruit et odeurs au programme, repos impossible le matin. Aucune isolation phonique.
L'accès à la pension se fait via l'escalier en béton brut d'un immeuble résidentiel banal des années 50, sans lobby, sans accueil hôtelier digne de ce nom. On se croirait dans une résidence sociale, pas dans un hôtel 3 étoiles.
Le plus révoltant : les photos mises en avant sur Booking montrent des chambres avec meubles anciens, rideaux élégants, atmosphère viennoise — elles correspondent aux catégories supérieures, pas du tout à la chambre économique. C'est une publicité mensongère délibérée. Pour 415€ les deux nuits, on est en droit d'attendre autre chose qu'une chambre-cellule sur cour.

2026-06-16 via Nuitee
J
Jonathan couple gb
10
Pros:

Great location right next to the opera house. Very clean and comfortable.

2026-06-15 via Nuitee
J
Julia solo_traveller de
9
Pros:

Schöner Stil, Personal sehr freundlich!

2026-06-15 via Nuitee
R
Richards solo_traveller nz
8
Pros:

Great location to visit city. Friendly staff. Authentic decor, but very dated. The room was comfortable, but a bit cramped. Good eating options near by.

Cons:

Rather expensive, but I guess Vienna is expensive. Entrance was pretty average. Lift was small and very old.

2026-06-14 via Nuitee
S
Sandrine couple fr
10
Étape idéale pour des cyclistes de l'Euro vélo 6 souhaitant découvrir Vienne
Pros:

Situation au coeur de la vieille ville. Possibilité de local sécurisé vélo ( demander à la réception). 2 jours exceptionnels à déambuler dans la capitale sans les vélos.

2026-06-14 via Nuitee
M
Mukesh extended_group us
10
Highly recommended for Vienna tourists who want to be near everything and stay comfortably.
Pros:

Location, classically decorated rooms and excellent staff!

2026-06-14 via Nuitee
Y
Yeos_Photo solo_traveller be
7
Pros:

Situation idéale près de l'opéra

Cons:

La chambre est très petite, la fenetre ne peut être laissée ouverte à cause du bruit extérieur

2026-06-13 via Nuitee
T
Tim solo_traveller us
10
Pros:

Location. Close to most of what we wanted to see in Old Town. Friendly staff. Good value.

Cons:

All good.

2026-06-10 via Nuitee
Y
YOKO couple jp
8
快適でした。ウィーンでの宿泊にお勧めします。
Pros:

国立オペラ座のすぐ近くで、地下鉄駅からも徒歩圏内でロケーションは最高です。
2軒先にパン屋さんがあり、早朝より営業しているので朝ごはんに便利です。
お部屋にコーヒーメーカーがあり、4連泊中、コーヒーを補充してくれたので大変助かりました。
繁華街にも関わらず、静かでした。

Cons:

特に問題ありませんが、欲を言えば冷蔵庫があればうれしいです。
徒歩圏内にスーパーもあり、困りませんでした。

2026-06-09 via Nuitee
M
massimiliano solo_traveller it
8
Posizione cruciale
Pros:

La posizione è il punto forte, praticamente sei nel cuore di tutto,massima sicurezza, buona pulizia, effettuavano pulizie tutti i giorni,disponibilità e cortesia dello staff.

Cons:

Prezzo solo leggermente alto, ma il resto era nella media.

2026-06-08 via Nuitee
B
Beatrice solo_traveller ro
3
Pros:

The location was good.

Cons:

They falsely and misleadingly added in their description that they offer parking and parking garage. Apparently, what they mean is that there are public or city parkings nearby. Sorry, but that's NOT A FACILITY YOU ARE OFFERING. We came by car with bikes attached, our main goal was to avoid any public parking because we had to leave the bikes on the car, and for us basically that was the selling point of the hotel. I think this is, first of all, a problem starting with booking for allowing such a situation. Yes, if you further click on facilities you will see that it says in the description of the parking that it's not their parking, but maybe if I'm using the filters on booking I want to see ONLY properties that actually offer parking. Because again, having some public parkimgs around the property, IT IS NOT A FACILITY YOU ARE OFFERING. It's sth maybe the city is offering and goes without saying in many big cities of Europe that such parkings exist, especially around the city centre. Nevertheless, we booked it a few hours before arriving, paid in full, and only after we were told that the parking is not actually from the hotel. I requested a refund and cancellation because it wasn't even one hour past from the booking, and they didn't want to accept. I mean. It's not like we booked it months in advance and kept that room occupied for long and just decided to cancel the last moment. We had only booked it a few minutes previously. So yes, even if the stay itself wasn't too bad, the overall experience was totally upsetting.

2026-06-08 via Nuitee
R
Rafet solo_traveller tr
9
Pros:

Konum muazzam, odanın temizliği de gayet güzel.
Geç saatte gelmemize rağmen yardımcı oldular, teşekkürler her şey için

2026-06-07 via Nuitee