Hotel Indigo Atlanta Downtown by IHG

Full price of Breakfast is not included

The lighting in the room is terrible. Needs more lights. Can’t see when putting on makeup and getting dressed. Room needs a deep clean. Shower has mold.

I booked a double queen room and when I checked in they told me they have to give me a king bed bc they are sold out of queens. I had children with me a king room doesn't match my reservation and they basically said sorry nothing I can do.

The parking is absolutely horrible. The parking is not on site as the website states. It is located in a parking garage belonging to a separate building behind the hotel. There is a connection walkway but that is a distance considering someone on a walker. Furthermore, if you booked through a third party like booking.com, the site is silent about the cost of the parking. I learned upon check in that the only parking guaranteed is valet at $60/day. This added an additional $600 to my bill. I was traveling with an elderly person and it was more convenient to valet instead of parking in a parking garage and having to walk the distance to the vehicle. Furthermore, the homeless population was really out in front of the hotel. There was a homeless man sleeping in the lobby when I checked in. I did not feel safe in that area so I only stayed one night before switching to a safer and closer area to my conference. I had to pay $120 in parking for an overnight stay and was told I could not recover any of my more for the room that totaled over $1400. I was advised that it was non-refundable and if I was to receive anything, I will need to speak with the third party I booked with. I called the third party service and was told it was up to the hotel to pro-rate or partially refund me not them. The third party called the hotel to ask the manager but says the call was ignored. I have tried calling multiple times to speak with a manager but to no avail. I only wanted a partial refund due to the unknown parking fees, but was refused and ignored.

Towels were old, torn, frayed which seemed crazy given how great the room and property was presented.

1) Old building and rooms feel very outdated.
2) windows are just a few yards away from a massive parking structure with bright lights on the whole night
3) extremely loud fan in the room that can’t be turned off as it’s central for the entire building - kept my family up at night. Personnel knows about it and their “solution” is earplugs that they have in the rooms ready for you - unbelievable!
4) Breakfast is literally the worst I have even had. Bacon fried into an ash - almost falling apart into pieces upon a slight touch.. All other items are of a really poor quality as well.

Booked a 3 nights nonrefundable stay - ended up moving to another hotel nearby after first night losing the rest of it. Super uncomfortable. Highly recommend looking for other hotels in the area instead. I’ve been staying in Indigo hotels many times before and never had anything like this one.

P.S. Don’t buy the nice pictures: their fancy glass stairways are closed - not even sure if they are functional or just built for taking pictures & attracting guests.

Everything was good

Breakfast is not a buffet—it is a $50 daily credit to order from the menu. It worked well for the two of us, but larger groups may need to pay extra depending on what they order.

The air conditioning was always on and could not be changed. Which seemed pretty silly especially as it was very noisy.