Homewood Suites by Hilton Kalamazoo-Portage

Hotels
•
Homewood Suites by Hilton
8.2 (256 reviews)
500 Trade Centre Way , Kalamazoo , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Cleanliness issues with hot tub
Service inconsistencies

Categories

Cleanliness
7.51
The hot tub could’ve been cleaner.
Service
8.98
Staff was pleasant, helpful and friendly.
Location
8.52
Great location with proximity to restaurants and attractions.
Room Quality
7.97
Clean room, spacious and easy to navigate.
Amenities
8
A lot of amenities available, hot tub was nice.
Value for Money
7.96
Good breakfast and overall experience was positive despite issues.
Food and Beverage
8.51
Morning complimentary breakfast was plentiful and tasty.
Overall Experience
8.18
Mixed reviews due to service issues, but overall a good place to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:24

Property Description

Luxurious Accommodation: Homewood Suites by Hilton Kalamazoo-Portage offers a premium stay experience in Kalamazoo with air-conditioned rooms and free WiFi. Each room comes with a private bathroom, flat-screen TV, and a kitchen, providing a comfortable and convenient setting for guests.

Convenient Amenities: Guests can enjoy access to a fitness centre, 24-hour front desk, and a business centre during their stay. The hotel also offers 'On the go' buffet and American breakfast options, ensuring a hassle-free and delicious start to the day.

Ideal Location: Located just 6 km from Kalamazoo and 4 km from Kalamazoo/Battle Creek International Airport, Homewood Suites is perfectly situated for both leisure and business travelers. Book your stay now for a memorable experience!

Important information:

Homewood Suites by Hilton Kalamazoo-Portage offers accommodations in Kalamazoo.

Every room is fitted with a private bathroom.

You will find a 24-hour front desk at the property.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AZO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 256 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.18
D
Debbie • family_with_children • us
1
Save your money and go somewhere else. Was not worth $250 a night!!!
Pros:

After all the hassle with Alyssa Lovely and Booking. Com.....nothing!

Cons:

The room was filthy. We needed an extra clean room due to asthmatic son and Was told the housekeeper was one who did a thorough job so there should be no issues but was very disappointed with the cleanliness. Started requesting a clean room 22 days prior. The dining chairs need to be thrown away. They are terrible due to the material. It was broken down and got everywhere. Couldn't sit on them without towels . Many things very outdated. TERRIBLE!

2026-05-19 • via Nuitee
D
doobersr • Family • Michigan
2
Not worth 250 a night
Pros:

Place was very dirty and outdated. Was assured it was very clean before checking in. Hmmm

2026-05-13 • via Tripadvisor
A
Andrea • couple • us
1
Pros:

Staff EXTREMELY RUDE when called for information about late check in.

2026-05-03 • via Nuitee
J
John • extended_group • us
10
2026-04-27 • via Nuitee
L
Louise • couple • us
10
2026-04-27 • via Nuitee
L
Lawrence • solo_traveller • us
9
Pros:

Breakfast was good.

Cons:

The fan ran constantly in the bathroom and was an annoyance when trying to sleep.

2026-04-18 • via Nuitee
A
Autumn • couple • us
10
Great manager Rhonda!
Pros:

Wonderful assist manager

Cons:

Didn’t clean daily

2026-04-08 • via Nuitee
D
Dawn • couple • us
10
2026-03-23 • via Nuitee
J
Jaymi • couple • us
10
Pros:

It was so nice and clean!
Comfy beds!

Cons:

Nothing negative to say

2026-03-16 • via Nuitee
C
Chris • extended_group • us
8
2026-03-11 • via Nuitee
I
Isabella • extended_group • us
8
2026-03-02 • via Nuitee
D
Diamond • solo_traveller • us
10
2026-02-24 • via Nuitee
K
Kevin • couple • us
8
2026-01-30 • via Nuitee
M
Martina • couple • us
10
Pros:

The Hot tub and swimming pool was amazing. The breakfast was great as well.

2026-01-11 • via Nuitee
I
Imel • couple • us
9
Great visit
Pros:

Great location, friendly staff, and clean. Most of all
" Pet Friendly" is very important to us. Thanks for a great visit

Cons:

Snow covered sidewalks

2026-01-04 • via Nuitee
D
Diamond • couple • us
10
2026-01-04 • via Nuitee
T
Ted • solo_traveller • us
10
Staff was pleasant, helpful and friendly
Pros:

The swimming pool and hot tub were great to use. The morning complimentary breakfast was plentiful and tasty with a good variety. It was close to our son’s home

Cons:

Hot tub could’ve been cleaner

2025-12-29 • via Nuitee
Q
Quesada • solo_traveller • us
10
Great getaway with our kids to enjoy swimming and the AirZoo
Pros:

Clean, welcoming, and the pool was great for our kids. Also located near lots of restaurants and attractions.

Cons:

NA

2025-12-19 • via Nuitee
W
Wolff • family_with_children • us
9
Good lodging
Pros:

Everything was awesome about our stay except for the very rude guest at the pool who had to be asked to leave. The rest of our stay was amazing

2025-12-06 • via Nuitee
G
G8065YGamberm • Solo travel
2
**⭐☆☆☆☆ An Absolute Masterclass in Incompetence and Theft**
Pros:

**⭐☆☆☆☆ An Absolute Masterclass in Incompetence and Theft**
Do not stay here. Just don't. My experience at this Homewood Suites was so profoundly inept and infuriating it feels like a scam.
Upon checking in, they swiped my card for the $229.31 hold. My phone lit up with an "APPROVED" notification, and the money was immediately deducted from my Chase account. Clear as day. Then, with a straight face, the desk clerk tells me *they* didn't receive the payment.
So there I am, a Diamond member and out-of-town traveler, stranded in their lobby while they blame my bank. I call Chase right in front of them. Surprise, surprise—Chase confirms the payment was processed and the money is GONE from my account.
Their brilliant solution? "We're gonna need another card." I explain this is my ONLY card. I've used it for years without a single issue. I tell them that running it again for the same massive amount will likely trigger a fraud alert and lock my card, leaving me completely stranded. But they don't care. They already have my money!
I had to stand there and beg for the room I had already technically paid for. The response? A robotic, "Sorry, there's nothing I can do. You'll have to dispute it with your bank."
So let me be perfectly clear: **Homewood Suites took $230 from my account, refused to give me a room, and told me to sort out their accounting error with my bank.** They essentially stole the money I had set aside for my stay. The level of incompetence is staggering. They have zero ability to problem-solve and even less concern for their customers.
Save yourself the migraine and the fraudulent charges. Stay anywhere else.

2025-11-05 • via Tripadvisor