Hyatt Place Houston Galleria

Hotels
•
Hyatt Place
8.4 (1170 reviews)
5252 West Alabama , Houston , us

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Children allowed
Pets allowed

Facilities

ATM/banking
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Good location
Clean facilities
Friendly staff
Comfortable stay
Cons:
Old sofa bed
Inconvenient parking
Breakfast quality varies

Categories

Cleanliness
8.11
The hotel is clean, but there were concerns about the room and pool area.
Service
9.08
The reception staff and service were praised highly in multiple reviews.
Location
9.12
Great location near attractions, consistently mentioned as a pro.
Room Quality
7.57
Some complaints about the sofa bed being old and uncomfortable.
Amenities
8.6
Standard amenities reported with a good breakfast.
Value for Money
8.56
Overall good value compared to the location and facilities.
Food and Beverage
7.61
Breakfast options were criticized by several guests.
Overall Experience
8.58
Generally positive experience with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:29

Property Description

Prime Location near The Galleria Mall
Located adjacent to The Galleria Mall Houston, Hyatt Place Houston Galleria offers a convenient and luxurious stay for guests.

Modern Amenities and Services
Experience comfort and convenience with flat-screen TVs, free WiFi, and a 24-hour front desk. Enjoy a delicious dinner buffet or in-room dining at the on-site Urban Star restaurant and bar.

Complimentary Shuttle Service and Parking
Relax with private valet parking and take advantage of the free shuttle service. Explore nearby attractions like Water Wall and Lakewood Church Central Campus easily from the hotel.

Book now for a memorable stay at Hyatt Place Houston Galleria, where luxury meets convenience.

Important information:

Please not that cash is not an accepted form of payment at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 33 per day.

Location

Guest Reviews

8.4
Based on 1170 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
C
chrisrY1018UW • NONE
2
I cant bring back the trauma for which it caused
Pros:

worst experience of my Life . I will share my experiences with Expedia which I am a platinum tier member along with the World of Hyatt member services

2026-06-10 • via Tripadvisor
E
Elias • couple • us
6
short but pleasant
Pros:

All is well except that i have to pay for parking with parking space in excess

Cons:

customer service

2026-06-10 • via Nuitee
K
Kateryna • solo_traveller • us
10
Great value hotel
Pros:

Perfect location, amazingly polite and helpful staff -Stella was such a star and a free breakfast, which came ip as a total surprise

2026-06-10 • via Nuitee
A
Albert • couple • us
10
2026-06-09 • via Nuitee
R
Rhonda • family_with_children • us
7
Good
Pros:

Very friendly and professional staff.

Cons:

My commode lid was broken.

2026-06-08 • via Nuitee
M
Miano • family_with_children • us
1
This hotel is not different from motel 6.
Cons:

No toilet fan and Microwave. They also force customers to use valet parking and therefore charge an unnecessary $35 per day for parking. Parking fees are a scam. Every building permitted in the city of Houston must provide mandatory parking spaces for its occupants. Why should the occupants be forced to pay for parking ?
The hotel does not do housekeeping on a daily basis. You have to request housekeeping. We did request housekeeping during our stay. They came cleaned, did not change the bed sheets, and left.

2026-06-08 • via Nuitee
W
Wilmot • solo_traveller • us
1
Dirty sofa bed sheets.
Pros:

Location

Cons:

Pool

2026-06-07 • via Nuitee
M
Mario • family_with_children • us
10
2026-06-05 • via Nuitee
W
Wayne • solo_traveller • us
9
2026-06-04 • via Nuitee
M
Mariano Nicolas • couple • ar
8
2026-06-03 • via Nuitee
H
Hisham • couple • us
10
2026-06-02 • via Nuitee
H
Hisham • couple • us
10
2026-06-02 • via Nuitee
T
Talvin • solo_traveller • us
10
2026-06-01 • via Nuitee
N
Niroda • family_with_children • gb
4
Never again
Pros:

Locations

Cons:

Room was dirty
The duvet was stained

2026-06-01 • via Nuitee
A
Adriana • family_with_children • us
10
excelente lugar
Pros:

todo

Cons:

N/A

2026-06-01 • via Nuitee
O
Ovidio • solo_traveller • mx
9
2026-06-01 • via Nuitee
S
Shakira • couple • us
1
HORRIBLE! I’ll never stay at this hotel again! My 1 year old son was bitten by bed bugs, he had to go to the hospital. A
Cons:

HORRIBLE! I’ll never stay at this hotel again! My 1 year old son and entire family was bitten by bed bugs, my son had to go to the hospital due to how severe his bites were. And the only thing they offered me was $16 in credit! Don’t stay here.

2026-05-30 • via Nuitee
A
Abdullah Fırat • solo_traveller • tr
9
Pros:

Location şs perfect staff is good

Cons:

Nice

2026-05-30 • via Nuitee
T
Tara • solo_traveller • us
10
2026-05-29 • via Nuitee
H
henrye674 • Business
10
Business
Pros:

The internet connection was good and the food was very nice. The rooms are cleaned with the toilets always in good conditions.

2026-05-28 • via Tripadvisor