Hyatt Place Houston Galleria

Hotels
•
Hyatt Place
8.4 (1132 reviews)
5252 West Alabama , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean facilities
Friendly staff
Comfortable stay
Cons:
Old sofa bed
Inconvenient parking
Breakfast quality varies

Categories

Cleanliness
8.11
The hotel is clean, but there were concerns about the room and pool area.
Service
9.08
The reception staff and service were praised highly in multiple reviews.
Location
9.12
Great location near attractions, consistently mentioned as a pro.
Room Quality
7.57
Some complaints about the sofa bed being old and uncomfortable.
Amenities
8.6
Standard amenities reported with a good breakfast.
Value for Money
8.56
Overall good value compared to the location and facilities.
Food and Beverage
7.61
Breakfast options were criticized by several guests.
Overall Experience
8.58
Generally positive experience with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:29

Property Description

Prime Location near The Galleria Mall
Located adjacent to The Galleria Mall Houston, Hyatt Place Houston Galleria offers a convenient and luxurious stay for guests.

Modern Amenities and Services
Experience comfort and convenience with flat-screen TVs, free WiFi, and a 24-hour front desk. Enjoy a delicious dinner buffet or in-room dining at the on-site Urban Star restaurant and bar.

Complimentary Shuttle Service and Parking
Relax with private valet parking and take advantage of the free shuttle service. Explore nearby attractions like Water Wall and Lakewood Church Central Campus easily from the hotel.

Book now for a memorable stay at Hyatt Place Houston Galleria, where luxury meets convenience.

Important information:

Please not that cash is not an accepted form of payment at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 33 per day.

Location

Guest Reviews

8.4
Based on 1132 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
L
Luciano Ferreira • couple • us
9
Muito boa!
Pros:

O que mais me encantou, foi a localizcao, e a acomoda cadacao tambem foi muito boa, o cafe da manha foi.

Cons:

Faltou uma parte de vendas de conveniencia, precisei de remedio para dor de cabeca e tive que caminhar ate uma farmacia

2026-05-22 • via Nuitee
A
Alexis • extended_group • us
1
2026-05-22 • via Nuitee
A
Angelica • couple • us
10
2026-05-22 • via Nuitee
J
Jesus Alberto • couple • us
8
Good place for shopping, since its close to Galleria Mall.
Pros:

The breakfast is good.

Cons:

The sofa cama is not comfortable.

2026-05-21 • via Nuitee
L
Leticia • family_with_children • us
10
We had a great time
Pros:

Close to shopping and food

2026-05-21 • via Nuitee
D
DeShima • couple • us
6
It was an overall nice stay. The staff wasn’t as friendly but they weren’t rude. The checkout said noon but housekeepers
Pros:

Location

Cons:

The furniture in the room was outdated

2026-05-21 • via Nuitee
G
Gregor • solo_traveller • us
5
Pros:

Location and many organic restaurant option close by.

Cons:

Just okay.

2026-05-19 • via Nuitee
L
Little • solo_traveller • us
7
2026-05-19 • via Nuitee
A
Aquarius • couple • us
8
2026-05-18 • via Nuitee
A
Adelpha • couple • us
8
Wonderful service and location but mediocre facilities
Pros:

Staff was very helpful and location is optimal. Room was comfortable and quiet.

Cons:

They need some updating. Only 2 elevators for 9 floors is unacceptable. It takes excessive waiting to access elevator. Amenities are basic. Some common items, such as a magnifying mirror in the bathroom, are missing. Sliding door for bathroom privacy does not work properly. Always a gap. Holes and tares in carpet and wallpaper peeling at corners.

2026-05-17 • via Nuitee
K
karina • solo_traveller • mx
10
2026-05-13 • via Nuitee
K
Kelley • couple • us
8
Overall this location was good and comfortable, very minimal selection on breakfast. Price was reasonable but to charge
Pros:

Comfortable and clean

Cons:

The fact that they’re charging their guest for parking. This is quite shameful. $35 a night at that, ridiculous.

2026-05-12 • via Nuitee
R
Rashid al maktoum • solo_traveller • us
1
2026-05-10 • via Nuitee
A
Antonio • extended_group • pa
8
Todo bien,
Pros:

Habitación es cómoda y se veía limpia.

Cons:

No me recargaron la habitación con crema humectante ni jabón, ni una vez.

2026-05-09 • via Nuitee
G
Guilherme • solo_traveller • br
7
2026-05-06 • via Nuitee
M
MUHAMMAD • couple • us
5
2026-05-06 • via Nuitee
P
pablo • couple • ar
7
Todo bien
Pros:

Buena ubicación y cómodo valet parking

Cons:

Todo bien

2026-05-04 • via Nuitee
P
Pedro • couple • ng
8
Good experience.
Pros:

Breakfast was good. Front desk was pleasant and friendly.

2026-05-04 • via Nuitee
A
Abdullah • couple • us
1
Pros:

Roaches in washroom

2026-05-03 • via Nuitee
D
Diego Antonio • couple • mx
9
2026-05-03 • via Nuitee