Holiday Inn Express Hotel & Suites Austin Downtown - University by IHG

Hotels
•
Holiday Inn Express
8 (1211 reviews)
810 Red River Street , Austin , US
+1 512-474-8600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location (close to 6th Street, COTA buses)
Friendly, helpful staff
Comfortable beds / large rooms
Pool available (rooftop/very nice in some reports)
Breakfast included/available
Cons:
Poor cleanliness in some rooms (filthy showers/linens, bad smells)
Confusing and/or expensive parking
Shared or poorly maintained pool; occasional pool closures
Confusing hotel layout (multiple entrances / shared property)
Maintenance issues and noise (AC/heating, lamps, hairdryer) and isolated reports of billing/theft complaints

Categories

Cleanliness
5.5
Multiple reviews cite poor cleanliness: filthy shower and linens, bad smells in some rooms, and reports that shared pool areas could be cleaner. Several guests explicitly describe cleanliness as unacceptable.
Service
10
Service is frequently praised: multiple mentions of very friendly, helpful staff and specific staff who assisted guests (front desk, bartender). Some isolated reports of inconsistent staff communication, but overall service sentiment is strongly positive.
Location
10
Location is repeatedly described as excellent — close to 6th Street, COTA buses and nearby eateries. A few comments note the surrounding area can be rough, but location convenience is a consistent positive.
Room Quality
8
Mixed room quality: several guests report comfortable beds and large rooms with clean bathrooms, while others experienced broken blinds, noisy heat/AC, and occasional maintenance issues.
Amenities
7
Amenities are inconsistent: rooftop/very nice pools are mentioned but also shared or dirty pools and at least one pool closed for maintenance; parking is available but frequently confusing or costly.
Value for Money
6.5
Value is mixed to negative for some guests — complaints about high or unexpected parking charges and paying extra for parking, plus feelings that some rooms did not justify the price; a few guests did note good value for events like the F1 race.
Food and Beverage
7.5
Breakfast is mentioned often and ranges from average/ok to delicious in individual reports; no consistent strong negatives for food but generally moderate sentiment.
Overall Experience
9.5
Overall experience is often positive: many guests describe a great stay due to staff and location, though some strongly negative experiences (cleanliness, confusing layout, parking, and a few extreme complaints) lower unanimity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Outdoor Swimming Pool, Free WiFi, and Fitness Centre

Enjoy a refreshing dip in our outdoor swimming pool, stay connected with complimentary WiFi, and keep up with your fitness routine in our well-equipped fitness centre.

Delicious Breakfast Options

Start your day right with a delicious breakfast offering buffet, continental, and American options to suit every palate.

Convenient Business and Leisure Facilities

Whether you need to attend to work matters in the business centre or unwind in the snack bar, we have you covered for both productivity and relaxation.

Book your stay at Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel for a perfect blend of comfort and convenience.

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1211 reviews
Cleanliness: 5.5
Service: 10
Location: 10
Room Quality: 8
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 9.5
B
Bambi • extended_group • us
10
2026-10-29 • via Nuitee
J
Jodi • couple • nz
8
Perfect location and decent price for the F1 race
Pros:

The location was perfect for us a short walk to the COTA buses and places nearby to grab food at the end of the day.

Cons:

Breakfast is average but we didn’t expect anything amazing.

2026-10-28 • via Nuitee
E
Elizabeth • couple • gb
8
2026-10-27 • via Nuitee
I
Irina • solo_traveller • us
9
2026-10-23 • via Nuitee
P
Preston • extended_group • us
1
Cleanliness was overall disgusting and we wanted a stay with a pool but the pool was closed due to maintenance. Would ha
Pros:

Location was great.

Cons:

The shower and linens were filthy. The shower was so dirty.

2026-10-23 • via Nuitee
N
Nicholson • couple • us
10
2026-10-22 • via Nuitee
D
Dennis • solo_traveller • us
6
Pros:

Heat was having an issue and making strange noises all night. Lamps by bed does not turn on/off, Hairdryer did not work.

2026-10-22 • via Nuitee
R
Ravi • family_with_children • in
10
Great hotel near 6th Street
Pros:

Very friendly staff. The rooms were large and the bathrooms were clean. It is very close to 6th street, which is a bonus.

2026-10-21 • via Nuitee
C
Christine • couple • us
10
Amazing
Pros:

The two men at the counter were so amazing and friendly this past Saturday. I even lost my ID before check in and I had to renew it before going out and they were so kind, helpful. I’ll for sure continue coming here.

2026-10-19 • via Nuitee
A
Alicia • family_with_children • us
9
2026-10-14 • via Nuitee
J
Julio • solo_traveller • br
8
2026-10-13 • via Nuitee
K
Karin • solo_traveller • ch
8
Pros:

-Lage
-Frühstück inkl.

Cons:

-schwer zu finden

2026-10-13 • via Nuitee
G
Gutierrez • couple • us
5
Fair
Pros:

Access to 6th street is conveniently close

Cons:

Parking is confusing

2026-10-12 • via Nuitee
C
Carolina • couple • co
10
2026-10-08 • via Nuitee
J
James • couple • us
8
2026-09-19 • via Nuitee
K
Kimberly • couple • us
10
2026-09-17 • via Nuitee
M
Maria • solo_traveller • us
10
2026-09-16 • via Nuitee
M
Monica • couple • us
10
2026-09-12 • via Nuitee
Z
Zira • solo_traveller • ng
10
It was great
Pros:

It was great

Cons:

It was great

2026-09-08 • via Nuitee
R
Reeves • solo_traveller • us
2
2026-09-08 • via Nuitee