Hotel am Rathaus

Hotels
7.5 (2035 reviews)
Heiliggeiststr. 1 , Heidelberg , de

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Tour desk
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Outdated rooms
High prices for what is offered

Categories

Cleanliness
6.5
Several reviews mention cleanliness issues, including that the shower was moldy and the rooms were not dusted.
Service
8.5
Many reviews highlight friendly and helpful staff, indicating good service.
Location
9
Common theme across reviews is the excellent central location.
Room Quality
7
Room quality was mentioned as average with some comments about it being outdated.
Amenities
7
Basic amenities provided, but there were comments about the need for upgrades.
Value for Money
7.5
Some reviews suggest the price may be too high for the quality and condition of the hotel.
Food and Beverage
7
Breakfast was noted as acceptable but could be improved; some reviews mentioned it was poor.
Overall Experience
7.5
Overall, guests had a satisfactory experience due to location and service despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:16

Property Description

Central Location in Heidelberg's Old Town
Located steps away from the town hall and Heiliggeistkirche church, Hotel am Rathaus offers a prime spot in the heart of Heidelberg's Old Town. Ideal for exploring the city's historic landmarks.

Complimentary Breakfast and Free Wi-Fi
Start your day with a rich buffet breakfast included in your room rate. Enjoy cosy and brightly furnished rooms, all equipped with free Wi-Fi for your convenience.

Proximity to Major Attractions
With the Old Bridge and Heidelberg Castle just a few minutes' walk away, Hotel am Rathaus serves as the perfect base for your Heidelberg sightseeing adventure.

Book your stay at Hotel am Rathaus now for a memorable experience in Heidelberg's Old Town!

Important information:

Please contact the hotel in advance if you plan to arrive after 23:00.

Parking spaces can be found in Park Garage P12.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 13 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 2035 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7.5
J
Jochen • solo_traveller • de
7
2026-05-23 • via Nuitee
P
Patrick • couple • de
10
2026-05-23 • via Nuitee
M
Melanie • solo_traveller • de
5
Hotel absolut in Ordnung aber Bettdeckenfiasko
Pros:

Sehr zentral, schöner Ausblick aus dem Zimmer, freundliches Personal, Frühstück nicht üppig aber auf jeden Fall ausreichend, alles sauber, zweckmäßig eingerichtet.

Cons:

Sehr in die Jahre gekommen, was mich persönlich nicht stört und auch charmant sein kann.
Schlimm war allerdings, dass unsere Bettdecken keine Füllung mehr hatten. Die wenigen Füllungsreste waren in 2-3 kleinen Klumpen irgendwo an den Rand der Decke verschwunden und die Decke bestand an sich nur noch aus Stoff. Dementsprechend war die Nacht ziemlich kalt. So etwas geht natürlich nicht bei dem Zimmerpreis.
Ich reise viel, der Preis ist Standard, aber dann erwarte ich auch Standard.
Das Personal hat sich entschuldigt.
Ich hoffe sehr, dass das Hotel sich neue Bettdecken anschafft! Oder ihre Preise entsprechend anpasst. Ersteres wäre natürlich die bessere Lösung.

2026-05-22 • via Nuitee
S
Sonja • solo_traveller • ch
9
Pros:

Sehr nettes Personal

2026-05-18 • via Nuitee
C
Cuestas Ufer • couple • gt
7
2026-05-18 • via Nuitee
K
Klaus • couple • de
7
Erlebnisreicher Kurztripp
Pros:

Die Lage ist super. Mitten in der Altstadt. Zur Nachtwächterführung brauchten wir nur aus dem Hotel zu gehen. Das Frühstück hat uns auch sehr gut gefallen. Es gab vieles für jeden Geschmack. Käse, Wurst, Eier, Müsli, frische Brötchen, Joghurt etc.. Das Zimmer war sehr ruhig, auch wenn der Marktplatz in der Nähe ist. Es war sehr still im Zimmer und wir konnten gut schlafen. Beim Check-out wurden wir auch darauf hingewiesen, dass es einen Parkrabatt für das Parhaus P12 gibt und wir bekamen eine Rabattkarte.

Cons:

Die Klobürste fehlte.

2026-05-18 • via Nuitee
K
Kees • solo_traveller • nl
8
2026-05-16 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

Everything was very good:
Good location, good size room, good shower, fridge, good heating, good breakfast and very friendly staff.
Decent price too.
I would definitely stay here again.

Cons:

Nothing

2026-05-15 • via Nuitee
B
Balázs • solo_traveller • hu
10
Pros:

tökéletes helyen van

Cons:

a takaró túl rövid volt (de lehet csak én vagyok túl magas:)

2026-05-14 • via Nuitee
M
Michael • couple • de
9
Für eine Nacht alles super!
Pros:

Toplage ! Geräumiges Zimmer.

Cons:

Silikonfugen im Bad müssten mal erneuert werden. Sie waren doch schon recht schwarz (Schimmelig). Duschstange lose.

2026-05-14 • via Nuitee
G
GIVALDO • couple • br
7
2026-05-14 • via Nuitee
A
Astrid • couple • nl
9
Leuke overnachtingsplek op een mooie locatie in een leuke stad.
Pros:

Prima locatie, zeer vriendelijk ontvangen.

Cons:

Alles ok.

2026-05-13 • via Nuitee
C
COSTANTINO • solo_traveller • it
7
Pros:

Posizione
Colazione

Cons:

Mancanza dell'ascensore

2026-05-13 • via Nuitee
H
Heike • couple • de
5
2026-05-13 • via Nuitee
M
Martin • solo_traveller • gb
8
Belle situation geographique. Personnel aimable. Chambre confortable.
Pros:

Tres bon emplacement et personnel.

2026-05-12 • via Nuitee
C
Carsten • extended_group • dk
8
2026-05-12 • via Nuitee
S
sevil • solo_traveller • tr
7
Pros:

Otelin konumu harika. Kahvaltısı da yeterli düzeydeydi.

Cons:

Kahvaltıda yumurta olmalıydı, yoktu. Bir de oteldeki wireless bağlantısı ücretli. Böyle bir tarife ile hiç karşılaşmamıştım,, şaşırdım. Ücretsiz olmalıydı.

2026-05-11 • via Nuitee
J
Josef • solo_traveller • de
7
2026-05-11 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-05-11 • via Nuitee
Y
Yvonne • extended_group • de
9
Pros:

Frühstück war lecker, alles frisch, sogar Dinkelbrötchen. Wasser bei der Abreise einfach gereicht bekommen. Flaschenöffner wurde uns ausgeliehen. Top Lage, für uns Mädelsgruppe war alles perfekt. DANKE

2026-05-11 • via Nuitee