Decanter Hotel

Hotels
9.2 (683 reviews)
106 Calle San Jose , San Juan , pr
+1 787-463-9989

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Traffic noise
Limited parking

Categories

Cleanliness
8.72
Generally clean but mentions of subpar bathroom lighting and rooms not being serviced.
Service
10
Staff consistently described as friendly and helpful, enhancing the overall experience.
Location
10
Excellent location in Old San Juan, very convenient for guests.
Room Quality
8.72
Clean and comfortable rooms, but some concerns about noise and lighting.
Amenities
8.72
Nice rooftop area but limited functional amenities like breakfast.
Value for Money
8.72
Concerns expressed regarding the value versus product offered.
Food and Beverage
8.72
Rooftop restaurant closed, impacting dining options during stay.
Overall Experience
10
Despite some minor drawbacks, most reviews reflect a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:02

Property Description

Luxurious Suites and Amenities
Experience comfort and convenience in our suites, some with a seating area and kitchenette. All rooms are air-conditioned for your comfort and come equipped with a wardrobe.

Exceptional Services
Enjoy free WiFi throughout the property and take advantage of our 24-hour front desk. Relax on the sun deck offering stunning city views.

Prime Location
Located just steps away from Ponce de Leon Statue and Old San Juan, with Fort San Felipe del Morro and the airport in close proximity.

Book now for an unforgettable stay at Decanter Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

9.2
Based on 683 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 8.72
Amenities: 8.72
Value for Money: 8.72
Food and Beverage: 8.72
Overall Experience: 10
D
Danielle • family_with_children • us
10
We would love to come back another time! The balcony overlooking the city was wonderful!
Pros:

We loved the location, the the accommodations, and the friendly staff. We also appreciated the readiness of the room upon check-in, great communication prior to arrival, and the ability to safely and securely store our luggage after check out.

Cons:

Nothing to share.

2026-08-07 • via Nuitee
M
Marie • couple • fr
7
2026-08-05 • via Nuitee
E
Emily • solo_traveller • us
10
Pros:

La amabilidad del personal y la limpieza de las facilidades.

2026-07-24 • via Nuitee
G
Gustavo • solo_traveller • pr
9
2026-07-24 • via Nuitee
J
Jose • couple • us
9
2026-07-21 • via Nuitee
M
Malwina • couple • pl
10
Świetna lokalizacja do zwiedzania miasta
Pros:

Lokalizacja hotelu jest genialna wszędzie na spokojnie można iść na piechotę a jak jest już za gorąco to wrócić i odpocząć. Kuchnia z lodówką jest też ogromnym plusem. Obsługa bardzo miła i pomocna.

2026-07-20 • via Nuitee
N
NATALIA • couple • es
7
2026-07-18 • via Nuitee
A
Amethyst • solo_traveller • us
10
Pros:

Great location and was very quaint.

2026-07-18 • via Nuitee
G
Guillem • couple • us
10
Pros:

Big comfortable beds, great location, very friendly and responsive staff

2026-07-17 • via Nuitee
G
Gladys • extended_group • us
9
Great hotel in the middle of OSJ.
Pros:

We had a beautiful room balcony suite #205 with a balcony and a separate living area. The building is very pretty insides and out. Great central location, we were able to explore all of all San Juan on foot.

2026-07-14 • via Nuitee
V
Viviana • solo_traveller • us
8
2026-07-11 • via Nuitee
E
Enric • couple • es
10
Recomendable para el viejo San Juan
Pros:

Personal muy amable y perfecta ubicación

2026-07-03 • via Nuitee
T
Tammy • extended_group • us
8
Would recommend this hotel, would just recommend a bit more customer-service focus from the lobby staff.
Pros:

Great location, clean, comfortable, spacious suite

Cons:

Would expect a more friendly and warm/welcoming customer service experience at this type of hotel and price point.

2026-06-29 • via Nuitee
J
Javier • solo_traveller • es
9
Pros:

La ubicación en pleno centro de San Juan

2026-06-29 • via Nuitee
A
APRIL • couple • us
10
Great location! Very quaint!
Pros:

The location was fabulous!

2026-06-24 • via Nuitee
T
Tom • solo_traveller • vi
10
Pros:

Location location

Cons:

The lobby did not meet the standards of the rest of the hotel

2026-06-19 • via Nuitee
S
Sydney • solo_traveller • us
10
Just the best time! Super comfortable location. I would recommend to anyone traveling to San Juan!
Pros:

The perfect location in San Juan!! Amazing friendly staff.

Cons:

Some of the loud street noise could be heard from the room but not too frequent.

2026-06-18 • via Nuitee
E
Eva • solo_traveller • us
4
Pros:

Excellent location.

Cons:

Room wasn't ready at check-in time. I received a complimentary bottle of water for their one hour tardiness. I asked for a one hour late check-out and was denied multiple times.
Hotel was in a water conservation location, no prior warning was given so I could prepare (other hotels in the area notified their guests prior to their stay and offered free changes and cancellations). Hotels should have cisterns, this is not a b&b.
Main feature of hotel was the rooftop which I found out was closed upon arrival.
I find this property is lacking in communication skills and empathy with guests. We had messaged on that same day before check-in and there was no mention of any issues with water or partial facility closures.
Also, no smoking allowed on the room's huge terrace. Which was the reason I booked the terrace room.. but maybe that was my mistake.

2026-06-15 • via Nuitee
J
Jeremy • couple • gb
9
2026-06-15 • via Nuitee
S
Sandra • couple • us
10
Very clean hotel and convenient.
Pros:

Staff was very friendly and welcoming 😊 and did a lot to make you feel comfortable.

Cons:

It was not the staff’s or hotel’s fault but there was a water shortage in Old San Juan.

2026-06-15 • via Nuitee