Crowne Plaza Macau by IHG

Hotels
•
IHG
8.6 (105 reviews)
The Residencia, Tower 7, Rua da Perola Oriental, Macau, 046707 , Macau , MO
853-28886888

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location

Categories

Cleanliness
8.49
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Service
8.96
The staff were extremely friendly, accommodating, and helpful.
Location
9
Good location, nice and clean.
Room Quality
8.45
Standard quality for this hotel tier.
Amenities
8.48
Standard quality for this hotel tier.
Value for Money
8.44
Standard quality for this hotel tier.
Food and Beverage
8.49
Standard quality for this hotel tier.
Overall Experience
8.46
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:58

Property Description

Discover the elegance of Crowne Plaza Macau by IHG, where luxury meets convenience in the heart of Macau.

Recreational Haven
Unwind in our stunning indoor pool or energize your body at the 24-hour fitness center, ensuring your stay is as active or relaxing as you desire.

Culinary Delights
Savor international cuisine at Cafe Azure or indulge in 24-hour room service. With daily buffet breakfasts available, your taste buds will never be disappointed.

Business and Events
Host your perfect event in 11,840 square feet of flexible meeting space, complete with a 24-hour business center and concierge services to cater to your every need.

Elevate your stay by booking your room at Crowne Plaza Macau today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MFM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 105 reviews
Cleanliness: 8.49
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 8.46
H
Hamdan • couple • sa
10
Pros:

The location

2026-06-13 • via Nuitee
A
Amy • couple • au
10
One of my best stays ever
Pros:

The front office staff Jane was exceptional! She works with enthusiasm and passion and always has a big genuine smile to make our stay feels very special. She looked into every details of our stay and never failed to impress us with her genuine care, professionalism and going above and beyond to meet our needs. She has made this stay one of the most memorable and enjoyable in the many cities we have experienced! So well done Crown Plaza, Jane is a gem!

Cons:

Nothing , everything was perfect!

2026-06-09 • via Nuitee
T
TonyJ • solo_traveller • sk
9
Pros:

Raňajky boli vynikajúce, čestvé a bohaté na výber. Bol som maximálne spokojný. Rád sa vraciam do tohto hotela.

Cons:

Stavernisko pod oknami trochu narušilo pekný výhľad z izby.

2026-06-08 • via Nuitee
T
Taner Öner • couple • tr
8
2026-06-06 • via Nuitee
T
Tomohiro • solo_traveller • jp
10
最高でした。
Pros:

コンシェルジュのサポートがとても親切でした。
私はイベントのためにマカオに来ました。
イベントのチケットが前日にホテルに郵送される予定でしたが、配送業者の都合で郵送されていませんでした。
私は中国語が分からず途方に暮れていた所、コンシェルジュがサポートして下さり、無事イベント当日にチケットを入手でき、素晴らしい時間を楽しむ事が出来ました。
このホテルのコンシェルジュの質はあなたの旅でどのようなトラブルが起きてもサポートしてくれます。

2026-06-02 • via Nuitee
婉婷 • solo_traveller • tw
9
優質的五星級飯店 值得來住
Pros:

五星級的品質是有的 房間很漂亮 乾淨 泳池也是很乾淨 有buffet 可供選擇 有住宿還能打折 早點也是水準之上

Cons:

地理位置較不方便 但可叫計程車來接送 還行

2026-06-01 • via Nuitee
Z
Zachary • extended_group • my
10
Jaco was very helpful during our stay and provided exceptional service
2026-05-30 • via Nuitee
N
Noriyuki • solo_traveller • jp
8
価格は比較的安い
Pros:

落ち着いた雰囲気

Cons:

特になし

2026-05-29 • via Nuitee
T
TAK KA • couple • hk
9
2026-05-26 • via Nuitee
J
Joanna • couple • hk
9
經常住的酒店
Pros:

每次來澳門都必住的地方，嚟氹仔只隔一條橋一上車下一個站就是了，從港珠澳大橋回香港還特別方便，通常我晚上都會走路去吃宵夜。去哪裏都可以乘坐巴士其實很方便的，在澳門打車容易得多。

Cons:

有時候會略嫌有點貴

2026-05-26 • via Nuitee
炳峰 • solo_traveller • cn
7
Cons:

713隔音不好，隔離開門聲音開開關關的令人難以入眠

2026-05-24 • via Nuitee
A
Aknur • solo_traveller • kz
10
2026-05-19 • via Nuitee
A
Aibek • solo_traveller • kz
10
Pros:

Всё было отлично! Большое спасибо!

Cons:

Всё понравилось!

2026-05-19 • via Nuitee
H
Hsin Yu（欣祐） • couple • tw
10
多次入住，鬧中取靜
Pros:

員工耐心服務，專有解答我的問題，房間乾淨舒適寬敞，隔音好，無線網路速度快

Cons:

無

2026-05-18 • via Nuitee
B
Blagoja • couple • mk
10
2026-05-15 • via Nuitee
B
Blagoja • couple • mk
9
2026-05-15 • via Nuitee
W
weberson • couple • br
10
2026-05-12 • via Nuitee
M
Marc • extended_group • gb
10
Thank you to the two female front desk staff for a smooth check-in at 1am in the morning (April 28) due to our delayed f
Pros:

Everyhing’s perfect especially the amazing breakfast food & service.

Cons:

I have tried using the room’s service phone but the staff who answered my call doesn’t speak English so I had to go go down and speak to another member of staff; Please ensure that all staff are able to communicate in English for ease of communication

2026-05-05 • via Nuitee
R
Roland • couple • gb
8
2026-05-02 • via Nuitee
F
fernando • solo_traveller • mx
10
todo excelente
Pros:

el personal muy capacitado y muy amable,las instalaciones en perfecto estado, la comida muy rica

2026-05-01 • via Nuitee