Hotel Express Newcastle Gateshead

Hotels
•
Independent
5.8 (122 reviews)
Cuthbert St, Gateshead, England, NE8 1AF , Gateshead , GB
+44 191 499 8165

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Facilities

Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Comfortable staff
Good location
Cons:
Unclean rooms
Poor breakfast options
Issues with maintenance

Categories

Cleanliness
4.2
Numerous mentions of unclean rooms and poor maintenance in reviews.
Service
8.2
Staff were reported as very good and cooperative despite issues.
Location
7.2
Some issues reported with surroundings, but generally acceptable.
Room Quality
4.7
Rooms described as uninhabitable, dated, and with several problems.
Amenities
5.7
Basic amenities available, but limited breakfast and issues with cleanliness.
Value for Money
5.7
Expectations not met for pricing, based on the overall experience described.
Food and Beverage
4.2
Breakfast and dining options were not well received.
Overall Experience
6.5
Mixed experiences overall, heavily affected by cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:42

Property Description

Discover the charm and comfort of Hotel Express Newcastle Gateshead, a serene retreat perfectly situated for your city adventures.

Convenient Amenities
Enjoy complimentary wireless internet and attentive concierge services that cater to all your needs, ensuring a seamless stay.

Delicious Breakfast Offerings
Savor a delectable English breakfast on weekends served from 7:30 AM to 9:30 AM, providing the perfect start to your day ahead of exploring Newcastle's vibrant attractions.

Comfortable Accommodations
Choose from 19 beautifully designed guestrooms, equipped with flat-screen TVs and modern conveniences like coffee/tea makers and complimentary bottled water for your utmost comfort.

Located just a short drive from major landmarks, you are invited to experience the best of Gateshead. Don’t miss out—book your stay at Hotel Express Newcastle Gateshead today!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

5.8
Based on 122 reviews
Cleanliness: 4.2
Service: 8.2
Location: 7.2
Room Quality: 4.7
Amenities: 5.7
Value for Money: 5.7
Food and Beverage: 4.2
Overall Experience: 6.5
R
Richard • couple • za
4
Comparable to any hotel in northern Mozambique.
Pros:

Staff Ok and parking available

Cons:

State of the facilities

2026-07-22 • via Nuitee
D
David • solo_traveller • gb
10
Spotless convenient hotel, esp for single travellers
Pros:

I have stayed here a couple of times previously and it is ideal for single travellers as you have the choice between shared facilities and en suite. I don’t think the shared facilities are share among that many as they are always spotlessly clean like the rooms. The beds are comfy and the bathrooms are well-equipped. Just remember that this one is paid at the property rather than through booking.com to save any embarrassment! The large car park is easy to manoeuvre in, although there is a small charge of £3pn. The hotel is on a fairly busy junction, but you only notice the traffic during rush hour. It is a little way out of Gateshead on the road to Teams, so it’s location depends on your requirements, but I found it handy being close to some local major roads and the A1. The Wi-Fi works very well and the TV is a good size.

Cons:

Nothing really, although I cannot comment on the breakfast as English is not really what you want in hot weather.

2026-07-21 • via Nuitee
J
James • couple • gb
1
Horrendous I want a full refund
Pros:

Nothing was a shit hole

Cons:

Toilet didn’t flush room was disgustingly dirty with a sec toy under the bed

2026-07-20 • via Nuitee
J
Joel • solo_traveller • gb
7
Pros:

Ubicación

Cons:

El baño estaba afuera de la habitación, me llegaron a levantar alas 9am , pague £20 más por early check in y aparte de eso el personal de día me llegaron a despertar porque decían que la reservación no estába en el sistema después les mostré mi correo , el pago y el número de reservación en Booking.com

2026-07-20 • via Nuitee
J
Jason • solo_traveller • gb
10
Pros:

Close enough to Newcastle centre with a short walk

2026-07-20 • via Nuitee
J
Jessica • couple • au
5
Pros:

The staff was so wonderful and really tried to make it accommodating, they let me check in early and took in account my bags so put me on a easy access room

Cons:

You could hear everything it was so loud at all hours
The bathroom window was extremely hard to close
The room had a large amount of dust in visible places
The shower didn’t work properly

2026-07-19 • via Nuitee
S
Samuel • solo_traveller • gb
3
2026-07-19 • via Nuitee
N
Neil • solo_traveller • gb
8
Good hotel
Pros:

Good room at bottom no3
Comfy bed
Quiet night
Good location
Like the smoking area round the side

Cons:

More pillows needed
Usual with this place not every room has tv remote

2026-07-19 • via Nuitee
W
Wayne • solo_traveller • gb
7
Pros:

The staff were very helpful and accommodating

2026-07-16 • via Nuitee
W
Wayne • solo_traveller • gb
7
Pros:

Very helpful staff

2026-07-16 • via Nuitee
L
Louise • couple • gb
1
Disappointed with the health and safety at this hotel
Pros:

The staff were friendly but the hotel is massively run down

Cons:

The hotel was really run down, with dodgy electrics, plugs didn’t work, had hardly any power the room was overly hot and the windows didn’t open, the walls were all marked and dents in them, the beds were clean but really uncomfortable. We asked for an extension cable and were given a man made one with a completely different plug to the cable, botched job. Very disappointed

2026-07-16 • via Nuitee
L
Lukas • solo_traveller • gb
1
Very disappointing stay. The room was dirty, there was no hot water, and there wasn’t even any toilet paper in the bathr
Pros:

Nothing terrible place

2026-07-14 • via Nuitee
H
Holly Harris • solo_traveller • gb
1
Pros:

Nothing really

Cons:

Shower was broken, shower tray was broken and patched badly. No hair drier despite asking. Food smeared on the wall. Small midget flies in the room. No access to fans or cold drinks as the vending was terrible. Bed was not comfortable and quite frankly, we were stitched up. Fore panel had a fault on it, staff did not understand english. Would not have paid what I did, had I have known.

2026-07-13 • via Nuitee
F
Francis • solo_traveller • gb
1
Pros:

Nothing

Cons:

Everything was wrong the bathroom the bed the

2026-07-13 • via Nuitee
J
Jamie • couple • gb
1
Worse place I’ve stayed in for a long time
Pros:

Nothing

Cons:

Everything

2026-07-11 • via Nuitee
M
Mike • couple • gb
4
Slightly grubby and clear lack of attention to maintenance
Pros:

Location and price

Cons:

Far from spotless. Uncomfortable mattress. Cupboard door hanging off to left of bed. Strip of flooring detached on step to shower

2026-07-10 • via Nuitee
P
PITTAWAY • solo_traveller • gb
10
Pros:

Managerment is amazing cleaning staff brilliant

Cons:

Everything exceeded my expectations

2026-07-10 • via Nuitee
M
Matilda • couple • gb
2
This place is unclean felt very unsafe due to latch being broken on the window and being ground floor, urine in shower,
Pros:

Nothing really, place wasn’t clean.

Cons:

Body hair left in bed, showering and toilet facilities had faeces on toilet paper and urine on floor of shower, carpet was very dirty couldn’t remove shoes due to this, missing latch from window which made this property feel very unsafe as we were ground floor, walls were dirty and water wasn’t running properly in the sink in room, had to pay to use car park on top of hotel cost

2026-07-09 • via Nuitee
R
Ryan • couple • gb
10
2026-07-08 • via Nuitee
K
K Louise • solo_traveller • gb
8
Lucky
Pros:

At last minute provided a ready family room when nearby Stadium apartments let us down at that stage. A great sized room and friendly/helpful team members.

Cons:

We booked breakfast for 8am, we're then told unconvincingly that it would be ready shortly and to wait in our room, then after half an hour when we had to leave we approached a different member of staff who told us that the chef was off ill. Would rather be told up front rather than be delayed! Not enough to put us off returning though

2026-07-06 • via Nuitee