Hotel am Schloss

Hotels
8.3 (3719 reviews)
Zwingerstrasse 20 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 10 per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3719 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
K
Kathrin • extended_group • ch
10
Toller Aufenthalt in Heidelberg
Pros:

Die Nähe zur Altstadt ist toll. Mit dem Lift direkt vom Hotel in die Altstadt. Ebenfalls die Schlossbahn ist so erreichbar. Gute Parkmöglichkeit im Parkhaus. Gutes Frühstück. Idealer Ort um Heidelberg zu entdecken.

2026-05-29 • via Nuitee
R
Rita • couple • be
9
Fantastisch
Pros:

Vriendelijke ontvangst lekker ontbijt goede kamers prachtig uitzicht op kasteel

Cons:

Geen airco het was heet op de kamer ondanks ventilator spijtig

2026-05-29 • via Nuitee
L
Lucia • extended_group • nl
8
Aangenaam
Pros:

Fantastische locatie.

Cons:

Kamer was erg warm, ondanks ventilator

2026-05-28 • via Nuitee
B
Ben • family_with_children • us
10
2026-05-27 • via Nuitee
R
Reinhard V • solo_traveller • de
10
2026-05-27 • via Nuitee
J
Jörg • solo_traveller • de
8
2026-05-26 • via Nuitee
K
Kirsti E. • couple • no
10
Herlig opphold
Pros:

Beliggenheten i gamlebyen og garage er helt topp! Personalet var veldig hjelpsomme og hyggelige ,
Veldig brammede parkering og heis rett opp til resepsjonen !

Cons:

Ingen ting!

2026-05-26 • via Nuitee
B
Bertram • family_with_children • de
7
Im Zentrum, aber nicht im Trubel zu Wohnen, war genial!
Pros:

Frühstück auf der Terrasse mit Blick auf das Schloss war einfach genial!
Wir sind mit dem Auto angereist und haben im 6. Stock geparkt und in der 7. Etage war das Hotel. Einen kürzeren Weg hatten wir noch nie in einer Stadt.

2026-05-26 • via Nuitee
E
Erdi1962 • couple • nl
7
prima en top locatie
Pros:

Dit hotel ligt op een top locatie. Direct bij toegang slot , goed parkeren en je loopt vanuit het hotel zo de altstad in. De kamers zijn wat oud en ontbijt was redelijk. Maar we hebben dit hotel gekozen voor de locaties en beter kan niet.

2026-05-25 • via Nuitee
I
Ivo • family_with_children • ch
10
Pros:

Parkhaus/Hotel/Schlossbergbahn 3 in 1!
Auch sonst sehr zentral gelegen! Lage ist top!

2026-05-24 • via Nuitee
D
David • solo_traveller • de
9
Pros:

Top Lage, top Personal, sehr schöne Zimmer, gutes Frühstück und angenehme, familiäre Atmosphäre.

Cons:

Teilweise etwas Laut, man hört die Schritte und Geräusche aus den Fluren recht stark in den Zimmern.

2026-05-24 • via Nuitee
A
Arja • couple • de
8
Hotel in extrem guter Lage in Heidelberg
Pros:

Die Lage war extrem gut direkt unterhalb des Schlosses und neben Bergbahn zum Schloss. Die Altstadt und die Alte Brücke sind zu Fuss schnell zu erreichen. Das Hotel hat eine Dachterrasse mit Blick auf das Schloss. die Hauptstrasse mit vielen Läden und Restaurants ist nicht weit. Der Bahnhof ist mit einem Bus oder Tram gut zu erreichen. Das Hotel liegt oberhalb eines Parkhauses, wo die Besucher mit dem Auto kommend, parken können. Das Zimmer war ruhig und das Personal sehr nett.

Cons:

Das Zimmer sowie das Bad waren recht klein. Das Frühstück war ok.

2026-05-23 • via Nuitee
E
Ernst • couple • ch
7
2026-05-22 • via Nuitee
E
Evi • couple • it
9
Pros:

Frühdtück super, sehr aufmerksames Personal

Cons:

moderneres Bad

2026-05-22 • via Nuitee
G
gabyinthewoods • solo_traveller • nl
7
Pros:

Locatie en ruime kamer

Cons:

Wel eenvoudig, maar verder goed.

2026-05-21 • via Nuitee
I
Isabelle • solo_traveller • fr
10
Un Emplacement exceptionnel
Pros:

Localisation au top. Personnel charmant

Cons:

Une bouilloire aurait ete appreciee

2026-05-19 • via Nuitee
T
Torsten • extended_group • se
8
Pros:

Mycket centralt och nära till det mesta. Parkering i garage och hiss direkt upp till receptionen. Balkong med utsikt över staden.

Cons:

Frukosten ok, men ganska enkel. Lite trångt.

2026-05-19 • via Nuitee
E
Eglantina • solo_traveller • de
10
Amazing
Pros:

The view from our Room was breathtaking
The lady at the reception was very friendly and gave us a lot of inc where to go and how to reach the Hots spots of the city. The next day the staff was really kind and professional.
The room was clean and spacious and breakfast was very good.

Cons:

I liked everything

2026-05-18 • via Nuitee
E
Elisabeth • couple • at
9
Für uns war es ein schöner Zwischenstopp auf unserer Reise.
Pros:

Frühstück war sehr ok.
Die Lage ist top

Cons:

Mineralwasser wenigstens in der Minibar

2026-05-18 • via Nuitee
A
Anneliese • couple • de
10
Ein herrlich entspannter Aufenthalt in diesem interessanten Hotel am Schloss
Pros:

zentral und trotzdem ruhig, aufmerksames und sehr freundliches Personal, die herrliche Dachterasse, der Ausblick vom Zimmer…..grandios, einfach alles🤗

2026-05-17 • via Nuitee