Hotel am Schloss

Hotels
8.3 (3836 reviews)
Zwingerstrasse 20 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Clean rooms
Cons:
Aging decor
Small shower
Limited breakfast options

Categories

Cleanliness
7.88
Room was clean, but some guests mentioned aging decor and small issues.
Service
8.85
Staff were described as extremely helpful and polite.
Location
9.39
Hotel is perfectly located near the Castle, shops, and Christmas markets.
Room Quality
8.34
Rooms were generally good-sized, quiet, and offered nice views.
Amenities
7.87
Some amenities were lacking, such as coffee machines in rooms.
Value for Money
7.83
Overall good value, but some felt additional breakfast options were missing.
Food and Beverage
7.88
Breakfast was enjoyable but could use more protein options.
Overall Experience
8.35
Overall, guests reported a fantastic stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:08

Property Description

Historic Location at Heidelberg Castle
Nestled at the base of the iconic Heidelberg Castle, Hotel am Schloss offers a picturesque setting for your stay. Start your day with a delightful buffet breakfast before exploring the charming Old Town District on foot.

Comfortable Accommodation with Free WiFi
Experience a cozy stay in our homelike rooms and apartments, complete with modern amenities such as a TV, minibar, and complimentary WiFi throughout the hotel. Relax and unwind in comfort after a day of sightseeing.

Convenient Access to Major Highways
Conveniently located, our hotel provides easy access to the A5 and A656 motorways, making it simple to explore the surrounding areas by car. Book your stay now and make Hotel am Schloss your home away from home in Heidelberg.

Important information:

Please note that public parking garage is located within the hotel building (Parkhaus P12). Reservation is not possible. Maximum height for cars is 5.9 feet.

For taller vehicles, there are parking possibilities behind Karlstorbahnhof, 5 minutes away from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 10 per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3836 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 7.88
Overall Experience: 8.35
D
Dieter • family_with_children • be
7
Pros:

heel mooi zicht op het kasteel vanuit het terras
kamer was proper en de bedden waren goed
ontbijt was in orde

Cons:

enorm veel lawaai: is een levendige stad, geen aanrader om in de altstadt te slapen.
was ook zeer warm: hotel is op 7e verdieping van het gebouw, zonder airco
parkeren was ook problematisch: veel parkings volzet, en ook maar 1m80 hoog, wat problematisch is met een dakkoffer

2026-07-25 • via Nuitee
C
C • solo_traveller • de
10
2026-07-25 • via Nuitee
I
Ian • couple • gb
5
Not the best
Pros:

Very central for seeing everything. Reasonable parking, but at a cost

Cons:

No aircon with temperatures 42.

Unbending staff on price

2026-07-25 • via Nuitee
A
Agrotou • family_with_children • cy
7
2026-07-25 • via Nuitee
H
Hanne • couple • dk
8
Hvis vi kommer til Heidelberg en anden gang, vil vi vælge dette hotel igen pga beliggenhed.
Pros:

Perfekt beliggenhed.
Vælg gerne et værelse med balkon, da det er skønt at sidde ude og nyde udsigten.

Cons:

Morgenmaden var ikke nær så god, som er blevet anmeldt af andre gæster.
Man kan evt i stedet gå på café Gundel lige om hjørnet og få morgenmad.

2026-07-25 • via Nuitee
B
Belen • solo_traveller • es
9
Ubicación inmejorable
Pros:

Ubicación, parking, habitación familiar muy amplia.

Cons:

Poca variedad en el desayuno

2026-07-24 • via Nuitee
T
Tao • solo_traveller • cn
6
Pros:

Near castle

Cons:

Hard to find park lots during days if you coming with car

2026-07-24 • via Nuitee
S
Sari • family_with_children • se
7
Pros:

Perfekt läge, sköna sängar!

2026-07-24 • via Nuitee
A
Adriaan • couple • nl
7
Prima plek als je gewoon een nachtje wil overnachten.
Pros:

De ligging! Wat een plek!

Cons:

Het was warm zonder airco onder het dak.

2026-07-24 • via Nuitee
M
Michaela • solo_traveller • ch
10
Pros:

Die Lage des Hotel's is perfekt und Heidelberg ist eine sehr schöne Stadt.

2026-07-24 • via Nuitee
S
Sjoerd • couple • nl
6
Pros:

Netjes

2026-07-23 • via Nuitee
N
Nicola • extended_group • gb
9
The most helpful and lovely staff in a beautiful city
Pros:

Accessibility to Heidelberg and parking

2026-07-22 • via Nuitee
C
Carlos Alberto • solo_traveller • us
10
2026-07-22 • via Nuitee
I
Ioannis • solo_traveller • gr
9
2026-07-22 • via Nuitee
V
vincent • couple • fr
8
Bel emplacement et personnel très bien
Pros:

L’emplacement en plein cœur du centre historique, le balcon avec vue sur la ville et la terrasse pour le petit dej avec vue sur le château

2026-07-22 • via Nuitee
R
Ralf • extended_group • de
7
2026-07-21 • via Nuitee
A
André • family_with_children • de
9
Super für einen kurzen Aufenthalt
Pros:

Tolle Lage und super Ausgangsort für einen Heidelberg Kurztrip

Cons:

nichts

2026-07-20 • via Nuitee
A
Anna-Karin • couple • se
9
2026-07-18 • via Nuitee
M
Maria Jose • extended_group • es
6
Cons:

Hace demasiado calor y humedad. Habitaciones sin ventilación suficiente que hace que el calor se acumule

2026-07-18 • via Nuitee
B
Bitten • couple • dk
8
2026-07-18 • via Nuitee