Queen's Hotel Kandy - 160 Years of Heritage

Hotels
8 (1406 reviews)
No 4, Dalada Veediya , Kandy , lk

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Free
Children allowed

Facilities

Meeting rooms
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Historic charm
Excellent location
Friendly staff
Great food
Cons:
Cleanliness issues
Noise from rooms
Humidity in rooms

Categories

Cleanliness
6.21
Multiple issues reported regarding dust under the bed, old fingerprints on switches, and cleanliness needing improvement.
Service
9.18
Service was consistently noted as top-notch despite the hotel being busy during a cyclone.
Location
9.22
The location is described as excellent, being central and close to major attractions.
Room Quality
7.17
Rooms are old and creaky, with humidity and noise issues reported, but overall well-sized.
Amenities
7.2
Some amenities require improvement, as noted by lack of essential items in the rooms.
Value for Money
8.66
The historic experience is considered valuable, though it is a bit tired.
Food and Beverage
8.21
Generally positive experience with food, though breakfast was noted as mass business.
Overall Experience
8.18
Pleasant stay overall with a charming atmosphere, despite some issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:39

Property Description

Experience the charm of Queen's Hotel, a captivating retreat just steps from the serene Kandy Lake.

Colonial Elegance
Step into spacious, colonial-style rooms adorned with hardwood furnishings and large windows that offer stunning views. Each room is designed for your comfort, featuring a minibar, tea/coffee making facilities, and modern entertainment options.

Gourmet Dining
Savor the flavors of Sri Lanka at the Queen of Hearts Restaurant, where all-day dining meets traditional cuisine. For a more casual vibe, unwind with light snacks and refreshing beverages at the Pub Royal and Lounge Bar.

Convenient Amenities
Relax and rejuvenate by our outdoor pool or let our tour desk assist you in planning unforgettable excursions. With car rental and airport shuttle services readily available, exploring Kandy has never been easier.

Don't miss out on the perfect getaway; book your stay at Queen's Hotel today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1406 reviews
Cleanliness: 6.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 7.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.18
H
Hidemi • couple • jp
10
2026-06-11 • via Nuitee
S
SandyN • solo_traveller • ae
6
Pros:

As usual, the location is prime. As a return guest, I must say Queens is a place I step into just to step back in time. I love the place. Staff is really nice and very helpful.

Cons:

The place needs a makeover really badly. The building has started to deteriorate a while ago. Some serious maintenance is in need.

2026-06-07 • via Nuitee
F
Fayez Ahmed • couple • bd
9
Perfect for travelers who appreciate heritage charm over modern luxury
Pros:

The location is excellent, with Kandy Lake and the Temple of the Tooth just opposite the hotel, making it very convenient for sightseeing.

This is a beautiful heritage property with a unique charm and character. However, if you prefer modern-style hotels with contemporary facilities and design, this may not be the right choice for you. The breakfast was excellent, offering a wide variety of options to suit different tastes. Overall, it was a pleasant stay, especially for those who appreciate history, culture, and traditional hospitality.

2026-06-06 • via Nuitee
R
Rathicah • couple • gb
10
Friendly welcoming. Helpful staff
Pros:

Clean prime location lake view

2026-06-04 • via Nuitee
R
Ryosuke • couple • id
10
2026-06-01 • via Nuitee
L
Lee • family_with_children • au
9
Awesome location, great vibe.
Pros:

Great Location, large room, awesome breakfast. Staff very welcoming.

Cons:

A little noisy early morning with traffic but the location to everything is worth it.

2026-05-31 • via Nuitee
A
Ariana • couple • sg
10
2026-05-30 • via Nuitee
Y
Yingcong • couple • cn
8
A historic landmark hotel with excellent location, spacious rooms, and warm hospitality.
Pros:

This hotel has a long history and is itself a landmark, which makes the stay feel quite special. We arrived earlier than the standard check-in time, and the front desk kindly arranged an early check-in so we could rest after our journey.

The room was spacious, comfortable, and very bright thanks to excellent natural light. The location is outstanding, directly opposite the famous Temple of the Tooth Relic, making it extremely convenient for sightseeing. The staff were friendly and attentive throughout our stay. On the day we arrived (a Sunday when the post office was closed), the hotel manager even thoughtfully provided us with complimentary postcards, which was a very nice gesture. Breakfast also offered a wide variety of options, which we appreciated.

Cons:

The only downside was that the elevator was not very convenient to use, so we had to take the stairs with our luggage.

2026-05-30 • via Nuitee
D
Donna • couple • au
9
Location location location
Pros:

Great value for money, nice pool and what a location, friendly staff

Cons:

I’d really like western style coffee available

2026-05-29 • via Nuitee
N
Nicole • solo_traveller • au
9
2026-05-29 • via Nuitee
M
Masumi • couple • jp
10
2026-05-23 • via Nuitee
R
Rokas Kubilius • solo_traveller • no
8
2026-05-22 • via Nuitee
I
Isabel • couple • au
8
2026-05-19 • via Nuitee
S
Serdar • couple • de
8
2026-05-17 • via Nuitee
J
joan • couple • es
9
Un lujo para visitar Kandy
Pros:

Ubicación ideal para visitar Kandy, edificio histórico con encanto, personal muy atento y servicial. Desayuno excelente, habitación grande, vaya de lujo.

Cons:

Todo ok

2026-05-15 • via Nuitee
A
Anil • solo_traveller • in
9
Pros:

excellent location right in the middle of downtown Kandy! This was the largest room we ever stayed in..

Cons:

There are a whole load of old trees around the hotel.ans thousands of birds work.in harmony to wake you up by 3 AM everyday

2026-05-14 • via Nuitee
H
HIROKO • couple • jp
4
見た目だけ
Pros:

朝食

Cons:

とにかく設備が古いので、そういうことを楽しめないと、ガッカリするだけです。
シャワーブースのお湯は出ませんでした。暑い国なので、冷水でも良さそうですが、雨に濡れた後に冷水を浴びるのは無理でした。
バスタブに錆びた蛇口から、ぬるま湯をはって、しのぎましたが、その水を排水すると、シャワーブースの方に逆流して、排水管の中の汚泥が浮き上がってきました。メンテナンスされてません。一泊だけ、雰囲気を楽しむのがいいと思いました。

2026-05-12 • via Nuitee
L
Larissa • family_with_children • ch
8
Pros:

Sehr gute Lage direkt im Zentrum. Sehr freundliches hilfsbereites Personal. Leckeres grosses Frühstücksbuffet.

2026-05-09 • via Nuitee
A
Artur • solo_traveller • pl
10
Excellent
Pros:

Excellent conditions , localization, staff.

2026-05-08 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Lovely old building in perfect location. Very god breakfast.

2026-05-08 • via Nuitee