Four Points by Sheraton Bansko

Hotels
•
Four Points by Sheraton
9 (2221 reviews)
7 Glazne Str. , Bansko , BG

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Modern decor
Friendly staff
Good food
Cons:
Inconsistent service knowledge
Issues with spa cleanliness
Breakfast variety

Categories

Cleanliness
8.21
Some cleanliness issues noted, particularly in spa area.
Service
9.68
Most staff were courteous, but some lacked knowledge.
Location
9.22
Wonderful location for sightseeing and well-renovated.
Room Quality
9.17
Rooms are modern and inviting.
Amenities
9.2
Good amenities including spa and gym.
Value for Money
9.16
Fair pricing for services offered, but city tax policies may confuse.
Food and Beverage
8.21
Breakfast had some issues but overall quality of food is good.
Overall Experience
9.18
Overall a delightful stay with room for service improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:30

Property Description

Luxurious Accommodation
Experience the perfect blend of traditional Bulgarian architecture and modern amenities at Four Points by Sheraton Bansko. Our luxurious rooms offer a comfortable stay after a long day of skiing or exploring Bansko's old town.

Ideal Location
Conveniently situated near the gondola lift, our hotel is a prime location for ski enthusiasts and history buffs alike. Whether hitting the slopes or strolling through the charming old town, our hotel serves as the ideal starting point for your adventures.

Culinary Delights
Indulge in a culinary journey at our restaurant, where traditional Bulgarian dishes and international cuisine are expertly prepared. Savor each bite in a cozy ambiance that complements your overall experience.

Experience luxury, convenience, and culinary delights at Four Points by Sheraton Bansko. Book your stay now for an unforgettable getaway.

Important information:

In case that you travel with children and need extra beds or cots, please mention this during your reservation in order to guarantee fast service upon arrival.

Pets are allowed up to 9 kg at an additional charge of 51.13 EUR per stay.

Please note that all guests, including children, need to provide a valid ID/government-issued ID/passport at check-in.

Please note that in lower season and periods of reduced occupancy. Half-board dinner is served as a set menu in the cozy atmosphere of our lobby lounge.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 2221 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 9.18
M
Miodrag • couple • rs
10
Excellent and comfy experience
Pros:

Really awesome experience here! I wasn't expecting this kind of service, from the very first start when we came. Really appreciate the staff service, very pleasant. The rooms were super clean and comfy, and the spa facilities are all good too, although I would recommend renovating the sauna's part as it seems outdated, but overall really happy how many options you have. Breakfast is awesome! A lot of food choices! We are definitely going to come back :)

Cons:

Only the sauna space feels outdated and like it's not working properly, but everything else was just perfect.

2026-09-12 • via Nuitee
S
Stanimira • family_with_children • bg
10
2026-09-11 • via Nuitee
M
Maia • solo_traveller • bg
9
2026-09-11 • via Nuitee
K
K.E.PULAT • couple • tr
9
Cons:

Otelde yalnızca 1 adet restoran var ve yemek seçenekleri çok kısıtlı. Bansko şehrindeki diğer restoranlara gidebilirsiniz. Ayrıca saat 22:00'de hem restorant hem de bar kapanıyor. Otelde yapacağınız hiç bir şey kalmıyor.

2026-09-11 • via Nuitee
P
Petya • couple • bg
10
Good
Pros:

The property is good

Cons:

We only have comment about the spa center - it was very loud and kids were running around. Children under 12 or 16 shouldn’t be allowed there so people can actually relax. We were missing the ice room and relaxed zone. Sauna with a view was a pleasant experience.
We’ve also booked a room with balcony but we were given the one without.

2026-09-11 • via Nuitee
T
Teodora • family_with_children • bg
10
2026-09-10 • via Nuitee
E
Elitsa • family_with_children • bg
8
Pros:

breakfast was ok, but the coffee is not good. The Spa is nice and the rooms are clean and good size.

Cons:

The cleaning lady had entered the room before the time for the check out , so when we come back from a walk to pick our things and refresh before 12, our baggage was moved to the entrance door. Not OK at all!

2026-09-10 • via Nuitee
A
Audrey • solo_traveller • fr
9
2026-09-10 • via Nuitee
שגית • solo_traveller • il
10
מלון מומלץ!
Pros:

מיקום!!! בכניסה למדרחוב ובמרחק 4 דק' הליכה מהגונדולה.
בריכה נחמדה
ארוחת בוקר טובה.
בגינה יש צבים וארנבים.

Cons:

הצוות התקשה באנגלית ופחות עזר במתן מידע עם דרכי הגעה והמלצות

2026-09-10 • via Nuitee
T
Teddy • solo_traveller • nl
8
2026-09-09 • via Nuitee
I
Iordanka • family_with_children • bg
10
2026-09-09 • via Nuitee
J
Jenny • solo_traveller • il
10
Pros:

מלון מדהים , שירות מושלם חדרים נוחים

2026-09-09 • via Nuitee
M
Maria • solo_traveller • bg
10
2026-09-08 • via Nuitee
Доника • couple • bg
9
2026-09-08 • via Nuitee
P
Panagiotis • couple • gr
8
2026-09-08 • via Nuitee
N
nathalie • solo_traveller • il
9
Beautiful stylish hotel
Pros:

The hotel is very stylish really awesome everything looks new and beautiful. The bed is the most comfortable i experienced. The pools are great. I liked the jacouzi outside with the view to the mountains. The breakfast is the best i had in bulgaris with a large choice of fresh pastries including 2 kinds of croissants and fresh bread you cut by yrself. The hotel feels more like a five star.

Cons:

The big problem is how its built. Its built not in high (it has only 3 floors) but in wide so you have long corridors to walk and also many stairs. Our room was located very far. First there are a few stairs to the elevator (around 7) then along the corridor we had twice these 7 stairs to climb then a big door to.pass then another 7 stairs to go down then a big door to pass...and when you need to do these with suitcases it was difficult. Thats why i didnt give a 10. If you go out and forget something to take with you well youll have to do all this way back. So i recommend when you book to ask for a room near the elevator with as few steps as possible. Also you get lost easily . Because of all these corridors and doors it takes time to find ways to the different places in the hotel. Everything is complicated.
Also if you take the basic room although it is beautifull and i liked it very much it is quite small both the room and the bathroom.

2026-09-08 • via Nuitee
M
Maya • solo_traveller • il
10
2026-09-08 • via Nuitee
V
Veselin • couple • bg
10
2026-09-07 • via Nuitee
M
Myrthe • couple • nl
10
Erg comfortabel verblijf centraal in Bansko
Pros:

Erg fijn hotel met goede faciliteiten. De sportschool was ruim genoeg en rustig. De sauna's waren ook heel fijn en het hotel heeft in de binnentuin konijnen en katten rondlopen! Het ontbijt was lekker en vers en de locatie was super. Je loopt zo de winkelstraten van Bansko in en de skilift is ook op loopafstand. Daarnaast was vooral het schoonmaakpersoneel erg vriendelijk.

Cons:

Niets!

2026-09-07 • via Nuitee
V
Viktor • family_with_children • bg
6
2026-09-07 • via Nuitee