Four Points by Sheraton Bansko

Hotels
Four Points by Sheraton
9 (1946 reviews)
7 Glazne Str. , Bansko , bg

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Great location
Modern decor
Friendly staff
Good food
Cons:
Inconsistent service knowledge
Issues with spa cleanliness
Breakfast variety

Categories

Cleanliness
8.21
Some cleanliness issues noted, particularly in spa area.
Service
9.68
Most staff were courteous, but some lacked knowledge.
Location
9.22
Wonderful location for sightseeing and well-renovated.
Room Quality
9.17
Rooms are modern and inviting.
Amenities
9.2
Good amenities including spa and gym.
Value for Money
9.16
Fair pricing for services offered, but city tax policies may confuse.
Food and Beverage
8.21
Breakfast had some issues but overall quality of food is good.
Overall Experience
9.18
Overall a delightful stay with room for service improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:30

Property Description

Luxurious Accommodation
Experience the perfect blend of traditional Bulgarian architecture and modern amenities at Four Points by Sheraton Bansko. Our luxurious rooms offer a comfortable stay after a long day of skiing or exploring Bansko's old town.

Ideal Location
Conveniently situated near the gondola lift, our hotel is a prime location for ski enthusiasts and history buffs alike. Whether hitting the slopes or strolling through the charming old town, our hotel serves as the ideal starting point for your adventures.

Culinary Delights
Indulge in a culinary journey at our restaurant, where traditional Bulgarian dishes and international cuisine are expertly prepared. Savor each bite in a cozy ambiance that complements your overall experience.

Experience luxury, convenience, and culinary delights at Four Points by Sheraton Bansko. Book your stay now for an unforgettable getaway.

Important information:

In case that you travel with children and need extra beds or cots, please mention this during your reservation in order to guarantee fast service upon arrival.

Pets are allowed up to 9 kg at an additional charge of 51.13 EUR per stay.

Please note that all guests, including children, need to provide a valid ID/government-issued ID/passport at check-in.

Please note that in lower season and periods of reduced occupancy. Half-board dinner is served as a set menu in the cozy atmosphere of our lobby lounge.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Apr 15, 2026 until Thu, Jun 11, 2026
Swimming pool: Closed from Wed, Apr 15, 2026 until Thu, Jun 11, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 1946 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 9.18
İLHAN extended_group tr
9
2026-06-13 via Nuitee
A
Aharon couple il
7
המלון בסדר, אבל לא היינו חוזרים לשם.
Pros:

מצויינת. ארוחת בוקר טובה מאד

Cons:

יותר מידי מדרגות כדי להגיע לחדר שהיה בקומת קרקע!!!
במקום ממש לא נגיש.

2026-06-12 via Nuitee
M
MORDECHAI family_with_children il
9
Pros:

החדר, המתקנים, הלובי, היחס של הצוות.

Cons:

המזרון היה לא נוח.

2026-06-12 via Nuitee
N
Nikolay solo_traveller bg
9
Pros:

You can stay with pet in the hotel. Nice staff, clean and clam and cozy. Location is really good.

Cons:

Breakfast could be better in terms of food variety

2026-06-11 via Nuitee
R
Reinhold solo_traveller ch
10
Top Unterkunft mit guter Ambiente
Pros:

Top Unterkunft, grosses & komfortables Zimmer, reichhaltiges Frühstück in einem schönen grossen Frhstücksraum

Cons:

Freibad Pool war geschlossen

2026-06-10 via Nuitee
V
Vlad family_with_children il
8
Pros:

The hotel is genuinely impressive - spotless, beautifully kept, and a real cut above, with regular daily housekeeping and a solid breakfast. The location is excellent: right in the center, within easy walking distance of everything, and there's a lovely garden to stroll through, with a few kittens and tortoises living on the grounds. It also has a spa and an indoor pool, and parking is available on site (€10 a day).

Cons:

One of the rooms had a genuine issue with the shower, water collected in one part of the floor and wouldn't drain, since the shower simply isn't designed to let it run off. It just pooled there, so we had to step through standing water after every use. The hotel's only response was to send someone to scoop the water out; they never offered to move us to another room to make things more comfortable, which was disappointing for a hotel of this level.

2026-06-09 via Nuitee
N
Nadya family_with_children bg
6
2026-06-09 via Nuitee
S
Smadar solo_traveller il
10
מלון מעולה ומפנק
Pros:

חדר נעים ומאובזר באופן מודרני ונעים. ארוחת בוקר מפנקת. צוות נעים. מקום מרכזי. מלון מעוצב

Cons:

הגישה לחדר הייתה עם מדרגות עולות ויורדות, ללא מעלית וללא עזרה בנשיאת המזוודות

2026-06-09 via Nuitee
P
Petrova family_with_children bg
9
Great price-quality-conditions
Pros:

It is very well renovated, the swimming pool is warm, the SPA is excellent. The breakfast is decent, with good varieties of food and fresh fruits. The staff are polite. The inner garden with turtles and cats was the favourite spot of our child.

Cons:

The parking is not included in the price. The kids room is small - but our child didn’t want anyway to spend time in it.

2026-06-08 via Nuitee
Евгени Васев solo_traveller bg
10
2026-06-08 via Nuitee
Y
yosef solo_traveller il
10
Pros:

המלון מצויין במיקום מעולה

2026-06-07 via Nuitee
Z
Zoya couple bg
8
2026-06-06 via Nuitee
J
Jovan solo_traveller nl
9
Geweldig
Pros:

Aardig personeel, late check out

Cons:

Buiten zwembad nog dicht

2026-06-05 via Nuitee
B
Borjan family_with_children mk
10
2026-06-05 via Nuitee
S
Stylianos extended_group gr
10
Pros:

A wonderful choice for a spring weekend in Bansko! The staff were very thoughtful and offered us a complimentary room upgrade because of a Saturday event, so that we could enjoy a peaceful night without any disturbance from the music. The hotel is centrally located, with paid parking available, which is very convenient. I will definitely consider staying here again on my next visit to Bansko.

Cons:

The price could perhaps be a little better for this time of the season.

2026-06-05 via Nuitee
R
Riste solo_traveller mk
10
2026-06-05 via Nuitee
G
Galia couple bg
10
It was amazing
Pros:

It’s clean it’s close to the town center

Cons:

Coffee could be better

2026-06-04 via Nuitee
Y
Yafit couple il
10
Amazing
Pros:

Everything is new
Amazing hotel

2026-06-04 via Nuitee
M
Magdalena couple bg
9
2026-06-04 via Nuitee
B
BADEA couple ro
10
Un sejur perfect care ne-a depasit asteptarile
Pros:

Hotelul are un design deosebit si pare a fi renovat de putin timp , totul este foarte nou . Amenajarea camerei si a tuturor spatiilor este superba si se incadreaza perfect in stilul Bansko montan. Curatenie exemplara in toate zonele inclusiv SPA. Micul dejun foarte bun si variat , la fel si cina. Personalul a fost foarte amabil si atent sa rezolve toate doleantele.

Cons:

Nimic de obiectat

2026-06-04 via Nuitee