The Westin Dallas Downtown

Hotels
Westin
8.3 (432 reviews)
1201 Main Street , Dallas , us

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Cons:
Parking issues
Inconsistent room cleanliness
Service delays

Categories

Cleanliness
7.51
Mixed reviews; some praised cleanliness but there were mentions of issues such as stains and unpleasant odors.
Service
8.98
Multiple reviews highlighted friendly and accommodating staff, especially Autumn.
Location
9.02
Reviews frequently mentioned the hotel's convenience to downtown and local attractions.
Room Quality
7.97
Rooms described as spacious and comfortable, though some issues with cleanliness reported.
Amenities
8.5
Amenities were generally appreciated, though specifics weren't heavily discussed.
Value for Money
7.96
Higher ratings for room quality but some concerns about additional costs like parking.
Food and Beverage
8.01
Not explicitly mentioned, thus rated according to overall standards.
Overall Experience
8.48
General sentiment was positive, with many recommending the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodations
Indulge in the comfort of a 42-inch flat-screen TV, ergonomic work desk, and premium toiletries in each room. Enjoy the convenience of a coffee machine with Starbucks Coffee for a perfect start to your day.

Top-Notch Amenities
Unwind at the 32nd-level indoor pool or stay active at the fully equipped fitness studio. Whether you prefer a relaxing swim or an energizing workout, we have you covered.

Convenient Location
Located just minutes from Dallas city center and major attractions, our hotel offers easy access to transportation options, making travel a breeze. Explore the city with ease and make the most of your stay.

Experience luxury, convenience, and top-notch service at our Downtown Dallas Westin. Book now for an unforgettable stay.

Important information:

Please note that WiFi is free for 1 device at the standard speed. Faster speeds are available for an additional charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.3
Based on 432 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 8.48
D
Diana couple us
1
I’ve stayed here twice and each time I’ve been charged 3x by staff and taking over 4-5 days to return money.
Pros:

Cleanliness.

Cons:

Overcharged two times on recent stays.

2026-06-13 via Nuitee
E
Elena couple us
2
2026-06-13 via Nuitee
R
Rama solo_traveller us
9
2026-06-12 via Nuitee
L
Lidaisy family_with_children us
10
2026-06-11 via Nuitee
S
Stephanie couple us
10
2026-06-05 via Nuitee
Y
Yasuji solo_traveller us
7
2026-06-04 via Nuitee
S
Shantel couple us
10
2026-06-04 via Nuitee
H
Hannah couple us
10
Amazing!!
Pros:

Everything was 10/10. Came in for my bday and I wet met with warmth. Will definately be booking this place again.

Cons:

I loved everything.

2026-06-01 via Nuitee
J
JASON couple us
8
Nice hotel, very clean and upscale feeling. Typical liberal downtown scene with homeless and chaos.
Pros:

The hotel is very clean as you would expect. Finding the actual lobby on the second floor was a little hard to find. The hotel breakfast buffet was good. We had drinks and food at the bar as well. It was good, but over priced. Room was very nice, clean, great bed, bathroom was large and clean. Nice TV. Overall nice hotel room.

Cons:

$20 drinks at the bar was excessive. We spent $90 on a drink, a beer, a chicken sandwich and chips. Self park was $38. Downtown Dallas after dark is chaos and out of control. Cars racing everywhere, crazy homeless wandering around yelling at people for no reason, odor of marijuana everywhere. Reminded me of going to New Orleans. Not necessarily a reflection of the hotel but very typical of a blue run city nowadays. Needless to say, I wouldn't recommend walking outside after dark unless you have your CCW.

2026-06-01 via Nuitee
B
Betty couple us
10
My stay was a great stay over all. I would stay again
Pros:

I like how the valet was prompt and attentive. When you first walk to the lobby you smell a pleasant scent. All the staff were kind and helpful. The room was a nice size and it I like the robes and slippers!

Cons:

The sliding door to the bathroom didn’t close all the way on the first night when it was fine during the day. Only one of the shower glass door opened

2026-06-01 via Nuitee
M
Montiel solo_traveller us
10
2026-05-31 via Nuitee
A
Antonio couple us
10
2026-05-30 via Nuitee
S
Said couple us
9
Pros:

nice hotel and good breakfast

Cons:

nothing

2026-05-28 via Nuitee
M
Miho couple jp
6
Pros:

ロケーション: 徒歩でどこでも行ける距離でした
部屋:綺麗に管理されてました

Cons:

チェックインの時のフロントスタッフの接客が冷たく感じた。朝食付きプランで予約したにもかかわらず最初、案内がなくこちらから確認後チケットをもらえた。

2026-05-28 via Nuitee
A
Ali solo_traveller us
10
2026-05-26 via Nuitee
T
Tiondra couple us
10
2026-05-25 via Nuitee
F
Finney couple us
10
2026-05-25 via Nuitee
L
Lakisha solo_traveller us
10
First Class
Pros:

The size of the room , the location, acces to my vehicle from the room. The room was exceptionally clean the list goes on.....

Cons:

Nothing

2026-05-24 via Nuitee
S
Salisa solo_traveller us
10
Pros:

Location

2026-05-23 via Nuitee
R
Ramirez solo_traveller us
8
2026-05-19 via Nuitee