Santefe Hotel

Hotels
8.6 (691 reviews)
Muhsine Hatun Mah. Ciftegelinler Cad. No:21 Kumkapı , Istanbul , tr

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Rooms not as expected

Categories

Cleanliness
6.56
Multiple reviews indicated issues with cleanliness and maintenance, particularly with dirty bathrooms and run down conditions.
Service
10
The staff received high praise for being friendly and helpful, especially Mr. Yiğit.
Location
9.53
Guests appreciated the convenient location near transport and dining options.
Room Quality
7.07
Rooms were described as small and not matching photos, with issues like noise and odors.
Amenities
8.52
Basic amenities provided, but certain rooms had maintenance issues.
Value for Money
9.55
Guests felt the hotel offered good value for the price paid considering service quality.
Food and Beverage
8.51
Breakfast was mentioned positively by some guests, though others had varying opinions.
Overall Experience
9.06
Overall, mixed feedback with strong points in service and location, although cleanliness detracted from positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:37

Property Description

Luxurious Accommodation:
Experience a stay of comfort and style at Santefe Hotel in Kumkapi. Each room is equipped with a kettle, flat-screen TV, slippers, and free toiletries for your convenience.

Convenient Amenities:
Stay connected with complimentary WiFi available throughout the hotel. Some rooms even offer stunning sea views, adding an extra touch of luxury to your experience.

Prime Location:
Located just 1.5 km from the historic Sultanahmet area, Santefe Hotel is also within walking distance to the Grand Bazaar and the Blue Mosque, making it the perfect base for exploring the vibrant city of Istanbul.

Book your stay at Santefe Hotel now and indulge in a memorable experience of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: IST

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 12 per day.

Location

Guest Reviews

8.6
Based on 691 reviews
Cleanliness: 6.56
Service: 10
Location: 9.53
Room Quality: 7.07
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 8.51
Overall Experience: 9.06
N
Nemouchi • solo_traveller • dz
9
2026-06-13 • via Nuitee
B
Barbara • solo_traveller • au
10
Santefe Hotel Istanbul.
Pros:

Loved our hosts Yigit and his father Ishan. Cannot thank them enough for their wonderful recommendations.

Cons:

Small rooms but very comfortable beds.

2026-06-08 • via Nuitee
M
Marina • couple • hr
10
Great!!
Pros:

Everything was great, super nice staff and good location.
I recommend!

Cons:

/

2026-06-08 • via Nuitee
I
Ionut • family_with_children • ro
8
2026-06-07 • via Nuitee
A
Alessandro • solo_traveller • br
9
Com certeza irei voltar!
Pros:

Tanto Yigit quanto ihsan se tornaram mais que excelentes funcionários a me ajudar com o dia a dia em Istambul: eles foram amigos preocupados com a segurança tanto quanto meu bem estar. Com certeza voltaria lá pela qualidade do atendimento dos dois!

Cons:

Alguns espaços ainda estão por receber acabamento. E não tem sala para refeição. O café da manhã é servido em outro hotel.

2026-06-03 • via Nuitee
M
Marie Noelle • solo_traveller • fr
1
Pros:

Rien

Cons:

Je nai pas apprécié d'être forcer à payer 10 euros par jour mon petit déjeuner ils m'ont obligé je n'avais pas le choix un truc de fou ce sont des voleurs j'avais déjà pas besoin d'argent bah la encore moins

Et ils on refuser en CB que en liquide cash et paiement au début du séjour a mon arriver 150 euros je ne comprends pas

Et on refuser de me donner la facture m'ont dis qu'ils l'envoi par tel whatsapp mais je n'y crois pas

2026-06-01 • via Nuitee
A
Amgad • couple • eg
1
Not recommended
Pros:

Very bad

Cons:

Very small and very bad location and very poor place

2026-06-01 • via Nuitee
H
HillaryB • solo_traveller • co
7
2026-05-29 • via Nuitee
V
Vicky • couple • es
10
Unforgettable trip to Istanbul. 🌙✨
Pros:

Our stay was fantastic. We loved the place, and the kindness of the people who work there—both the father and the son—was outstanding. They were very helpful, friendly, and welcoming, and they were able to solve any issues we had. We really liked the place; it has a great location, and we felt very happy and comfortable throughout our stay. We highly recommend it. 💚

Cons:

I have nothing bad to say.

2026-05-26 • via Nuitee
W
Wafaa • family_with_children • fr
10
Super👍
Pros:

Tout était bien ,les personnels très gentils,quartier animé, proche de tous les monuments,bien desservi.
Pour le prix, c'etait très bien.
Merci

2026-05-17 • via Nuitee
C
Cristian • couple • it
8
2026-05-14 • via Nuitee
A
Abdelaziz • solo_traveller • ma
10
Superbe et merci aux personnels de nuit et de jour.
Pros:

Le personnel et la proximité de tout

Cons:

Rien à dire

2026-05-10 • via Nuitee
D
Daniela • couple • ro
4
Pros:

Zona și prețul=acceptabile

Cons:

Cameră minusculă
Iluminatul în cameră și baie erau ca și inexistente
Chiuveta imposibil de mică
O singură cartelă
Wifi era dar nu era,aproape niciodată nu mergea
Aerul condiționat funcționa doar pe o temperatură ambientală
Era doar o priză pentru uz și una pentru frigider

2026-05-10 • via Nuitee
A
Abdelaziz • solo_traveller • ma
10
Hôtel propre et personnels au top et proche de tout.
Pros:

Le personnel

Cons:

Rien à dire

2026-05-10 • via Nuitee
A
alejandro • couple • co
10
Muy buena ubicación cerca de todo restaurantes, sitios turísticos, en general todo👍🏻👍🏻👍🏻
Pros:

Muy buenas instalaciones

Cons:

Todo fue muy bueno

2026-05-07 • via Nuitee
M
marnia • family_with_children • fr
7
Magnifique ville
Pros:

L’emplacement, les 2 gérants de l’hôtel.

Cons:

Le ménage n’a pas été fait durant les 6 jours c’est dommage

2026-05-05 • via Nuitee
2
2KDrip • couple • ua
10
Really nice place to stay. The hotel is in a great location, and the staff are very friendly and always willing to help;
2026-05-03 • via Nuitee
R
Rosita • family_with_children • gb
8
2026-05-02 • via Nuitee
L
LUIS • couple • cl
8
Bueno
Pros:

Recepcionista muy atento y amable se encargó de gestionar nuestro transporte ida y vuelta al aeropuerto, cada vez que necesitábamos algo lo cumplía.

Cons:

Olor a humedad en el baño

2026-05-02 • via Nuitee
Z
Zorica • family_with_children • mk
10
Pros:

Perfect location near everything

2026-04-30 • via Nuitee