Pegasus International Hotel

Hotels
7.7 (1193 reviews)
501 Southard Street , Key West , US
+1 305-294-9323
[email protected]

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Free
Children allowed

Facilities

Heated outdoor swimming pool
Jacuzzi / spa
Pool-side bar and deck
Complimentary Continental breakfast
Free high-speed wireless internet
Free local and nationwide telephone calls (US & Canada)
Guaranteed off-street secure parking (extra cost)
Microwave and refrigerator in all rooms
24-hour NESPRESSO coffee
24-hour lobby coffee and tea access
See all facilities

Review Highlights

Pros:
Excellent central location (Duval Street / downtown)
Pool and balcony
Rooms described as updated/light/cheerful
Comfortable beds
On-site parking nearby
Well maintained / hotel with character
Luggage storage available at checkout
Cons:
Street noise / loud music and bars at night
Front desk staff sometimes unfriendly or unhelpful
Inconsistent cleanliness (reports of dusty floors and hairs)
Poor breakfast quality and limited healthy options
Unexpected extra fees (e.g., baby bed) and added service charges
Pool towels not always available
Slow elevator; some rooms have noisy air conditioning

Categories

Cleanliness
7.2
Mixed comments: some guests noted the rooms were "very clean" and nicely updated, while at least one guest reported a dirty dusty floor and hairs on the bed. Overall split sentiment.
Service
7.3
Mixed service reports: several guests described unfriendly or unhelpful front desk interactions and unexpected extra fees (baby bed), but staff allowed luggage storage and some interactions were neutral to positive.
Location
9.5
Consistently strong: multiple reviews praise the hotel's prime location on Duval Street and downtown, within walking distance of attractions; parking nearby is a plus.
Room Quality
8.3
Generally positive: rooms described as updated, corner rooms with light and comfortable beds; some issues noted (noise from street, loud air conditioner, hotel is older but well maintained).
Amenities
7.7
Amenities praised (pool, balcony, parking, elevator available) but with drawbacks: slow elevator, limited pool towel availability, noisy location affecting enjoyment.
Value for Money
7.5
Mixed value perception: some guests call it good value, while others flagged room rates, added service charges and unexpected fees that lowered perceived value.
Food and Beverage
5
Negative: at least one guest reported a poor breakfast (rubbery eggs, limited healthy options) and recommended not offering the breakfast as provided.
Overall Experience
9.1
Overall positive leaning: many guests would stay again because of location, maintenance and character of the hotel, despite noise and some service/food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 19:41

Property Description

The 100% non-smoking Pegasus International Hotel Rooms & Suites - Key West offers exceptional value accommodations and central location in Downtown, Key West. Unsurpassed services, enhanced features and a menagerie of amenities deliver a remarkable hospitality experience for both local and international tourists and vacation travelers. Located on Duval Street at the 500 block. Centrally located on Duval Street, in the heart of Key West, close to all the action of bars, clubs, restaurants and the ambience of the unique experiences of Downtown Key West. Pegasus International Hotel offers elegant newly renovated guestrooms and spacious suites that feature the latest technology, impressive amenities, and the creature comforts of home like plush bedding, microwaves with refrigerators. Guests enjoy deluxe services such as complimentary Continental breakfast served fresh every day, free high-speed Internet access, guaranteed off-street parking and an outdoor heated swimming pool and Jacuzzi. Rooms are adorned with custom furnishings, art deco décor, carpeted flooring and high-tech features; each guestroom and suite features remote control 22" or 45" TV, AM/FM alarm-clock radio, microwave, refrigerator, well-lit vanity and air-conditioning. King Executive Rooms feature 45" flat panel TVs. All rooms include complimentary Continental Breakfast and 24-hour NESPRESSO brand coffee, private shower and bathroom with ELEMIS beauty & spa amenities, hypoallergenic pillows, and free calls within the US and Canada. Our spacious super suites feature two spacious rooms furnished with 32" & 45" flat screen TVs, phones, and a separate living room with a pullout queen-size sofa bed.

Important information:

The credit card must match the name on the reservation.

The resort fee includes:

- WiFi
- Parking
- Pool towels

Please note daily housekeeping is not currently provided. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Check-in / check-out

    Check-in from 16:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 25 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Cot

    Cot available for ages 0–1: free.

  • Important information

    This property will not accommodate hen, stag or similar parties. This property is located in a busy area and guests may experience noise.

See all policies

Location

Guest Reviews

7.7
Based on 1193 reviews
Cleanliness: 7.2
Service: 7.3
Location: 9.5
Room Quality: 8.3
Amenities: 7.7
Value for Money: 7.5
Food and Beverage: 5
Overall Experience: 9.1
K
Kevin • couple • us
5
2026-11-06 • via Nuitee
Y
Yipsy • extended_group • us
10
2026-10-19 • via Nuitee
J
Jorge • couple • us
8
2026-10-17 • via Nuitee
M
Mark • solo_traveller • us
10
2026-10-17 • via Nuitee
R
Roberto • couple • us
8
2026-09-08 • via Nuitee
A
Azkiel • couple • il
7
2026-09-07 • via Nuitee
B
Brenda • couple • us
10
Would stay there. a good value
Pros:

The room was nicely updated. It was a corner room with windows on 2 sides. The room was light & cheerful.

Cons:

Person at desk was not at all helpful about checking in a little earlier than 4.

2026-09-02 • via Nuitee
M
Mike • extended_group • us
7
I want to stay in the attic for the month of February
Pros:

Pool balcony & location

Cons:

Music from across the street was loud

2026-08-29 • via Nuitee
M
Michael • couple • us
8
Great location and well maintained.
Pros:

Location

Cons:

Room rate and added service charges

2026-08-29 • via Nuitee
V
Vaughn • couple • us
8
2026-08-20 • via Nuitee
M
MARIA • couple • us
6
On Friday,when we arrived,in the middle of the hall on our way to the room,there were some grapes and some pieces of pla
Pros:

It’s located at the heart of downtown

Cons:

The person at the front desk was not friendly.She treated us with some attitude

2026-08-17 • via Nuitee
H
Halina • couple • us
9
2026-08-07 • via Nuitee
K
Kalimedio • couple • us
9
La pasamos bien teniendo en cuenta q somos personas mayores.
Pros:

Para mi en general muy bien a pesar d los años del hotel

Cons:

No me gustó la bulla d los transeúnte el parqueo estaba completo.

2026-08-04 • via Nuitee
N
Nelson • family_with_children • us
10
2026-08-02 • via Nuitee
V
Vargas • solo_traveller • us
9
2026-07-23 • via Nuitee
N
Nataliia • family_with_children • us
4
Don’t recommend
Pros:

location in the city center

Cons:

The room had a dirty dusty floor, there were a few hairs on the bed, and they weren't mine. The air conditioner was making so much noise that it drowned out the street youth. At some point I couldn't stand it and turned it off, because the noise was like I was in a manufacturing plant. When I asked about a baby bed, we were told that it was an extra fee and we had to pay $50, although the information when booking stated that the baby bed was free. The breakfast was terrible, the eggs tasted inedible, they were rubbery, hard and not tasty. There were different mafias, waffles, bagels and bread, cereals, coffee, orange juice, yogurt with cherries. That's all. No vegetables or anything healthy. It would be better if they didn't offer any breakfast at all.

2026-07-19 • via Nuitee
T
Truluck • couple • us
10
Pros:

Very clean

2026-07-07 • via Nuitee
S
Summer • solo_traveller • us
8
Location, Location, Location
Pros:

The hotel is located right in the heart of Duval Street, putting you within walking distance of all the action and close to everything Key West has to offer. They provide parking in a separate lot about a block away, which was convenient for our vehicle.
The hotel itself is older but very well maintained and full of character. There is an elevator, although it's quite slow, so we mostly opted for the steep staircase instead. The beds were comfortable, and the air conditioning kept the room nice and cold.
After a long, hot day exploring Key West, the pool was a refreshing place to relax and cool off. Check-out was at 11:00 a.m., but the hotel allowed us to store our luggage in the lobby until it was time to leave Key West, which was a great convenience.

Cons:

Our room was located directly above Mr. Z’s and across from Heroes Bar, so it was quite noisy well into the early morning hours. If you're a light sleeper, I would recommend requesting an interior room away from the street.

It would have been nice if pool towels had been readily available. When I asked for some, housekeeping had already left for the day, so I ended up purchasing towels to use at the pool. On the bright side, they made great Key West souvenirs.

Overall, I would stay here again because the location is hard to beat. However, next time I would definitely request a room away from Mr. Z’s and the street noise. Then again, if you're staying on Duval Street in Key West, you're probably not there for peace and quiet—you're there to be in the middle of all the fun and excitement.

2026-07-03 • via Nuitee
H
Hilltopper133 • Family
2
Extremely Disappointing Experience – Poor Customer Service and Zero Follow-Up
Pros:

**Extremely Disappointing Experience – Poor Customer Service and Zero Follow-Up**

I would not recommend staying at The Pegasus International Hotel in Key West.

During our family's stay, the room above us flooded, causing water to leak into our room. The water soaked some of our personal belongings, including my CPAP machine. We were forced to pack up and move to a different room in the middle of our vacation on Friday, May 1. While the staff apologized for the inconvenience, we were repeatedly told that the hotel manager, Sandy, would be contacting us to discuss the situation.

Throughout the remainder of our stay, I asked the front desk several times when I could expect to hear from the manager. Each time I was told, "tomorrow." That continued until we checked out on Sunday, without any communication from management.

Before leaving, I requested the manager's phone number. Since then, I have:

* Left two voicemail messages for Sandy.
* Sent two text messages requesting a return call.
* Called the hotel's main phone number and left a message.
* Emailed the reservations department twice.

As of June 27—nearly two months later—I have not received a single response through any of these channels.

To make matters worse, our return flight was canceled on the day we checked out. I asked whether the hotel could extend our stay for one night at a discounted rate, or even offer some accommodation given everything that had happened. The answer was an immediate "no."

The overall customer service was disappointing. Rather than working to resolve the situation, it felt like the front desk staff simply kept telling us the manager would contact us later, seemingly hoping we would leave and eventually give up. Unfortunately, that is exactly what happened.

The room issue alone was unfortunate but understandable—accidents happen. What is not understandable is the complete lack of communication and accountability afterward. Ignoring a guest for nearly two months after water from another room damages their belongings is unacceptable.

Finally, for the price we paid, the hotel did not deliver a quality experience. The complimentary breakfast was one of the worst continental breakfasts I have encountered, offering very little selection or quality. The air conditioning in the replacement room did not keep up with the heat.

Key West has many excellent hotels that appreciate their guests and stand behind their customer service. Based on our experience, I cannot recommend The Pegasus International Hotel. If customer service and accountability matter to you, I would spend your money elsewhere.

2026-06-27 • via Tripadvisor
T
Tracie • solo_traveller • us
10
Best price and location for a hotel in Key West!
Pros:

The history of the hotel is incredible! You can't beat the location. You are in walking distance to everything. The staff was friendly, the room was a good size and very comfortable. They put us in the same room they did the previous year which was perfect! The hotel is very clean and the continental breakfast was perfect! This was our second time staying here and this is our go-to when we visit Key West!

Cons:

There is literally nothing I don't like about the Pegasus!

2026-06-27 • via Nuitee