Homewood Suites by Hilton Richmond-Downtown

Hotels
•
Homewood Suites by Hilton
8 (229 reviews)
700 East Main Street Suite B , Richmond , us
+1 804-643-2900

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good food options
Cons:
Cleanliness issues
Service delays
Incomplete amenities

Categories

Cleanliness
7
Several mentions of dirty floors and shower issues.
Service
8.5
Staff were friendly and helpful despite issues.
Location
9
Consistently praised for its convenient location.
Room Quality
7.5
Issues with cleanliness and maintenance (e.g., non-working TV).
Amenities
8
Some amenities were appreciated, but washcloth availability was problematic.
Value for Money
7.5
Concerns about pricing versus service experienced.
Food and Beverage
8.5
Breakfast was convenient and tasty.
Overall Experience
8
Mixed experiences but overall acceptable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

Homewood Suites by Hilton Richmond-Downtown is ideally situated just a short 5-minute walk from the Virginia State Capitol. Within a 10-minute stroll, guests can reach the Supreme Court of Virginia, the Richmond Coliseum, and the Greater Richmond Convention Center.

Comfortable Accommodation

Each room at the hotel is thoughtfully equipped with a flat-screen TV and a private bathroom featuring a bath or shower. Whether for work or relaxation, the rooms offer a cozy retreat for guests.

Exceptional Service

With a 24-hour front desk, guests can expect prompt assistance and a seamless stay experience. The hotel's proximity to key attractions like the Greater Richmond Convention Centre and the Museum of Confederacy ensures a memorable visit to Richmond.

To experience comfort and convenience in the heart of Richmond, book your stay at Homewood Suites by Hilton Richmond-Downtown today.

Important information:

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 229 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
C
Cheryl • family_with_children • us
10
Cons:

A little hard to find the lobby for checkin. Really? paying for parking?

2026-07-21 • via Nuitee
M
Mir • couple • us
1
They canceled our stay and then didn’t help us at all with finding a replacement despite multiple emails
2026-07-06 • via Nuitee
C
CHINWE IJEOMA AUDIFFEREN • solo_traveller • ng
7
2026-07-06 • via Nuitee
C
Christine • couple • us
10
2026-06-08 • via Nuitee
渡邉 • extended_group • jp
10
近くにスーパーや食事をする場所もあるので、長期に快適に過ごせるホテル。ただ、周辺に観光する場所があるか不明。
Pros:

スタッフがとても親切。部屋も清潔で広く、キッチンやアイロン等、生活できる調度品もそろっており、とても心地よいホテルでした。

Cons:

特になし。

2026-06-06 • via Nuitee
C
Christine • couple • us
10
Pros:

I never made it to breakfast.

2026-05-28 • via Nuitee
K
Kerrigan • extended_group • us
10
2026-05-21 • via Nuitee
A
Alkesha • solo_traveller • us
8
2026-05-18 • via Nuitee
T
Thea • solo_traveller • us
8
2026-05-15 • via Nuitee
J
Janice • extended_group • us
4
Received a call the day of out arrival to be told that my reservations were being moved to the Hampton suites with less
Pros:

Location/ decor

Cons:

The nasty cold breakfast; house keeping every other day; the thermostat would be inoperable during the day then would be operable late night and inoperable again in the mornings

2026-05-11 • via Nuitee
J
Jesse • couple • us
6
It was okay but I wouldn’t go back to that location
Pros:

Clean and staff was polite

Cons:

The building was very strange being “2 hotels” in the same building owned by the same company.

2026-04-26 • via Nuitee
B
brianrA5916DV • Family
2
Do not stay here
Pros:

Do not stay here. We waited forever for check in because nobody was at the counter. Nobody was at the counter all weekend. They didn’t have electronic keys. I had two different rooms that had no working safe. The room was dirty. The HVAC was so loud we couldn’t use it. My kid was on crutches and the parking garage elevator didn’t work so she had to go down a parking garage ramp on crutches. The fire alarm went off at 1:45 am, causing me to carry a 15 year old on crutches down 12 flights of steps. We checked out early. I contacted the assistant GM with my concerns and haven’t heard back. Terrible hotel.

2026-04-04 • via Tripadvisor
J
Jennifer • couple • us
10
2026-03-31 • via Nuitee
J
Joanna • family_with_children • us
8
2026-03-30 • via Nuitee
J
Joanna • family_with_children • us
8
2026-03-30 • via Nuitee
D
Deneacka • couple • us
10
2026-02-23 • via Nuitee
A
Austin • family_with_children • us
3
Pros:

Kinda gross hotel, room smelled pretty bad and the shower had hairs of the prior occupant still.

2026-01-20 • via Nuitee
S
susanhQ4347RG • Family
4
Very disappointing
Pros:

We were very disappointed with our recent stay at the Homewood Suites Richmond/Downtown. The parking garage alone set the tone—extremely narrow spaces, cars unable to comfortably park side-by-side, and a metal awning actively falling apart above the vehicles.

Our room was not up to Hilton standards. There was a strong odor (a mix of pickles and smoke) that we reported several times. The front desk promised an ozone machine three separate times but it never happened. We mentioned the smell might be coming from the sink and were told maintenance would look into it—also never happened. They offered to move us to the attached Hampton, but other guests warned us there was no hot water over there.

Housekeeping never serviced our room, even when specifically requested. The beds were uncomfortable and pillowcases were visibly dirty. To make it worse, all of the in-room toiletries (shampoo, conditioner, lotion) were completely empty, which tells you everything about how well the room had been checked.

Most of the front desk staff were polite and seemed willing to help, but there was zero follow-through. One staff member in particular was passive aggressive and condescending.

To top it all off, we were stuck in the parking garage for over an hour because of a blocked car and a tow truck with no common-sense solution offered, leaving guests to wait in their vehicles until the owners returned from dinner.

We travel often and choose Hilton brands for consistency and comfort, but this location missed the mark in almost every category.

2026-01-19 • via Tripadvisor
K
Katherine • couple • us
10
2026-01-11 • via Nuitee
K
Kaylee • couple • us
7
Pros:

Location, staff

Cons:

No smart tv, dirty floors

2026-01-04 • via Nuitee