Homewood Suites by Hilton Richmond-Downtown

Hotels
•
Homewood Suites by Hilton
8 (225 reviews)
700 East Main Street Suite B , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good food options
Cons:
Cleanliness issues
Service delays
Incomplete amenities

Categories

Cleanliness
7
Several mentions of dirty floors and shower issues.
Service
8.5
Staff were friendly and helpful despite issues.
Location
9
Consistently praised for its convenient location.
Room Quality
7.5
Issues with cleanliness and maintenance (e.g., non-working TV).
Amenities
8
Some amenities were appreciated, but washcloth availability was problematic.
Value for Money
7.5
Concerns about pricing versus service experienced.
Food and Beverage
8.5
Breakfast was convenient and tasty.
Overall Experience
8
Mixed experiences but overall acceptable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

Homewood Suites by Hilton Richmond-Downtown is ideally situated just a short 5-minute walk from the Virginia State Capitol. Within a 10-minute stroll, guests can reach the Supreme Court of Virginia, the Richmond Coliseum, and the Greater Richmond Convention Center.

Comfortable Accommodation

Each room at the hotel is thoughtfully equipped with a flat-screen TV and a private bathroom featuring a bath or shower. Whether for work or relaxation, the rooms offer a cozy retreat for guests.

Exceptional Service

With a 24-hour front desk, guests can expect prompt assistance and a seamless stay experience. The hotel's proximity to key attractions like the Greater Richmond Convention Centre and the Museum of Confederacy ensures a memorable visit to Richmond.

To experience comfort and convenience in the heart of Richmond, book your stay at Homewood Suites by Hilton Richmond-Downtown today.

Important information:

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 225 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
C
Christine • couple • us
10
Pros:

I never made it to breakfast.

2026-05-28 • via Nuitee
K
Kerrigan • extended_group • us
10
2026-05-21 • via Nuitee
A
Alkesha • solo_traveller • us
8
2026-05-18 • via Nuitee
T
Thea • solo_traveller • us
8
2026-05-15 • via Nuitee
J
Janice • extended_group • us
4
Received a call the day of out arrival to be told that my reservations were being moved to the Hampton suites with less
Pros:

Location/ decor

Cons:

The nasty cold breakfast; house keeping every other day; the thermostat would be inoperable during the day then would be operable late night and inoperable again in the mornings

2026-05-11 • via Nuitee
J
Jesse • couple • us
6
It was okay but I wouldn’t go back to that location
Pros:

Clean and staff was polite

Cons:

The building was very strange being “2 hotels” in the same building owned by the same company.

2026-04-26 • via Nuitee
B
brianrA5916DV • Family
2
Do not stay here
Pros:

Do not stay here. We waited forever for check in because nobody was at the counter. Nobody was at the counter all weekend. They didn’t have electronic keys. I had two different rooms that had no working safe. The room was dirty. The HVAC was so loud we couldn’t use it. My kid was on crutches and the parking garage elevator didn’t work so she had to go down a parking garage ramp on crutches. The fire alarm went off at 1:45 am, causing me to carry a 15 year old on crutches down 12 flights of steps. We checked out early. I contacted the assistant GM with my concerns and haven’t heard back. Terrible hotel.

2026-04-04 • via Tripadvisor
J
Jennifer • couple • us
10
2026-03-31 • via Nuitee
J
Joanna • family_with_children • us
8
2026-03-30 • via Nuitee
J
Joanna • family_with_children • us
8
2026-03-30 • via Nuitee
D
Deneacka • couple • us
10
2026-02-23 • via Nuitee
A
Austin • family_with_children • us
3
Pros:

Kinda gross hotel, room smelled pretty bad and the shower had hairs of the prior occupant still.

2026-01-20 • via Nuitee
S
susanhQ4347RG • Family
4
Very disappointing
Pros:

We were very disappointed with our recent stay at the Homewood Suites Richmond/Downtown. The parking garage alone set the tone—extremely narrow spaces, cars unable to comfortably park side-by-side, and a metal awning actively falling apart above the vehicles.

Our room was not up to Hilton standards. There was a strong odor (a mix of pickles and smoke) that we reported several times. The front desk promised an ozone machine three separate times but it never happened. We mentioned the smell might be coming from the sink and were told maintenance would look into it—also never happened. They offered to move us to the attached Hampton, but other guests warned us there was no hot water over there.

Housekeeping never serviced our room, even when specifically requested. The beds were uncomfortable and pillowcases were visibly dirty. To make it worse, all of the in-room toiletries (shampoo, conditioner, lotion) were completely empty, which tells you everything about how well the room had been checked.

Most of the front desk staff were polite and seemed willing to help, but there was zero follow-through. One staff member in particular was passive aggressive and condescending.

To top it all off, we were stuck in the parking garage for over an hour because of a blocked car and a tow truck with no common-sense solution offered, leaving guests to wait in their vehicles until the owners returned from dinner.

We travel often and choose Hilton brands for consistency and comfort, but this location missed the mark in almost every category.

2026-01-19 • via Tripadvisor
K
Katherine • couple • us
10
2026-01-11 • via Nuitee
K
Kaylee • couple • us
7
Pros:

Location, staff

Cons:

No smart tv, dirty floors

2026-01-04 • via Nuitee
D
DuBrueler • family_with_children • us
7
Hotels are so expensive and so it makes you bummed when you can’t get wash clothes or take a shower without burning up,
Pros:

Nice lobby, elevator system and parking was cool, everything in room seemed orderly and clean, and the room was very big which is wonderful when your whole family has to share the space.

Cons:

Asked twice for washcloths and never got any. The second time they said the staff had brought us washcloths already. I don’t know why we’d call and ask again if our request had been successful. We thought the washcloths may still arrive, but no, no washcloths for our showers. The shower had either scalding hot water or freezing cold water, really no in between. The best we could adjust it to was very hot so we pretty much had a sauna in the bathroom and could not be under the water for more than a few seconds at a time. I’ve never experienced this scenario, water that would be hot and you move the handle a millimeter and it turns to ice cold water. The smell in the hallways and rooms was strange. Especially the hallway but luckily there are not too many rooms per floor so the walk from the elevator to the room was quick.

2025-12-21 • via Nuitee
A
Angela • couple • us
9
The property was clean, bed was comfortable, bar across the street had great food and was in walking distance
Pros:

Comfortable and good location

Cons:

Nothing, it was fine

2025-12-20 • via Nuitee
M
Melissa • family_with_children • us
1
Pros:

If you need to stay downtown it’s in a good location.

Cons:

When we got to our room our tv didn’t work, then there was a water main break and the hotel had no water for 24hrs, finally the thermostat in the room was broken and after repeated calls we were only given a space heater to help.

2025-12-15 • via Nuitee
M
Matthew • family_with_children • us
2
2025-12-15 • via Nuitee
V
Valerie • family_with_children • us
10
2025-12-06 • via Nuitee