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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Mini golf
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Shared kitchen
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Outdoor fireplace
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Homewood Suites by Hilton Houston/Katy Mills Mall offers a range of upscale amenities including a fitness centre, indoor pool, and shared kitchen. Guests can also enjoy free WiFi throughout the property and unwind in the shared lounge.
Comfortable Accommodation
Each non-smoking room at this 3-star hotel features a flat-screen TV, kitchenette, and cozy bed linens. The 24-hour front desk and concierge services ensure that guests have a seamless and enjoyable stay.
Convenient Location
Situated just a short distance from CityCentre Plaza, this hotel provides easy access to popular attractions like Constellation Field and Smart Financial Centre. With William P. Hobby Airport nearby, traveling to and from the hotel is a breeze.
Book your stay at Homewood Suites by Hilton Houston/Katy Mills Mall for a truly unforgettable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: Yes
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 48
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Clean
No negative
Breakfast was amazing!
Sewage odor, mild but noticeable.
Location of the property and overall arrangement.
Cleaning could have been improved, two major issues- 1) three days housekeeping guys didn’t turn up inspite of continuous follow up with the Front Desk. 2) Outdoor seating area were not cleaned every day and pest control on regular intervals
Everything
None
The hotel was clean, friendly and answered questions quickly. Front Desk was very helpful. We had specific interaction with Mag. She not only helped with our initial reservations before our coming, but was very kind at the front desk. Thank you for a great stay and when going through Houston again you will be our location.
La habitación era excelente
Best experience ever!! I had made a mistake in my reservation and Mag absolutely saved me. Attentive staff, great rooms, would 100% come back
Adrian was very nice and the room hotel is very clean we love the stay and definitely willing to stay again thank you!!!!
The Environment, facilities, closeness to mall and shops
Cleaning every other day, limited breakfast options.
I have actually stayed at this place many times, and until now, there haven't been any significant issues—except for the times when a housekeeper tried to enter the room while I was still inside. This unacceptable behavior happened not just once or twice, but a few times, to the point where I had to file a legal complain to the manager on duty at the time, Morgan Hollingshead.
Aside from the housekeeper who was trying to enter the room that was still occupied, another issue that I encountered all the time is a sunken mattress and pillows that were extremely due for replacements. Also another matter that deserves full attention is the breakfast menu. There are many options available beyond just eggs, sausages, breakfast potatoes, toast, bacon and the like. It is time for menus such as Chilaquiles, Huevo Divorciados, Huevos Motuleños, Machaca con Huevos, Molletes to receive full attention from hoteliers and by doing so preventing frequent guests from becoming bored with the breakfast offerings, and thereby encouraging them to return more often to stay!.
From the service perspective I have received so far has been good, especially from Mag; although I haven't known her for too long, but she has already demonstrated an unforgettable first impression i.e. Warm Welcome: Greet the guest with a friendly smile and eye contact, using their name if known. Always maintain open and professional body language. Efficient Check-in Procedure: Promptly handle the registration process, verify identification cards or passports. Explanation of Hotel Facilities: Provide a brief yet clear overview of key details, such as: breakfast times and locations; the location of amenities like the swimming pool, fitness center (gym), and spa; and Wi-Fi access and room numbers. Room & Key Information: Politely hand over the room key or card, clearly state the room number, and direct the guest to the elevator or corridor leading to their room. So, let's give a big round of applause for Mag👏👏👏
The room and bathroom is squeaky clean.
And the best of it all is the professionalism of the front desk staff, especially Mag.
I will definitely recommend it
El staff muy amable en todo momento. Muy limpio y la habitación amplia y cómoda
Excesivo frío en las instalaciones por el aire acondicionado
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