Hotel Chancellor@Orchard

Hotels
7.2 (869 reviews)
28 Cavenagh Road/Orchard Road , Singapore , sg

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice room size
Cons:
Cleanliness issues
Inadequate breakfast options
Noise from nearby club

Categories

Cleanliness
6.44
Multiple reviews indicated areas needing cleaning and maintenance.
Service
8.41
Most staff were friendly and helpful, though some issues with front desk service were noted.
Location
8.45
Consistently praised as convenient and accessible.
Room Quality
6.9
Some rooms had issues with smell and cleanliness standards.
Amenities
6.93
Amenities were acceptable, but some guests reported malfunctioning facilities.
Value for Money
7.39
Generally good for the price, though breakfast quality was questioned.
Food and Beverage
5.94
Breakfast received poor reviews; food variety noted as limited.
Overall Experience
7.11
Overall stay was satisfactory, but certain services and food quality need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:58

Property Description

Rooftop Outdoor Pool for Relaxation

Enjoy a refreshing dip in our rooftop outdoor pool while taking in stunning city views. Perfect for unwinding after a day of exploring Orchard Road's attractions.

Convenient Location for Exploring

Situated minutes away from major shopping and dining spots, our hotel provides easy access to popular destinations like Bugis Village, Chinatown, and Little India. Ideal for avid shoppers and food enthusiasts.

Modern Amenities for Comfort

Experience comfort in our elegant guest rooms equipped with essential amenities like a 32-inch flat-screen TV, high-speed internet, and a 3-temperature water dispenser. Everything you need for a relaxing stay.

Book your stay at Hotel Chancellor@Orchard now and indulge in a seamless blend of convenience and comfort.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 6 years old stay for S$ 15 per person per night when using an existing bed.
    People 7 years old and over stay for S$ 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs SGD 10 per day.

Location

Guest Reviews

7.2
Based on 869 reviews
Cleanliness: 6.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 6.93
Value for Money: 7.39
Food and Beverage: 5.94
Overall Experience: 7.11
S
Scarce • solo_traveller • au
8
Pros:

all good 👍

2026-06-03 • via Nuitee
E
Estela • family_with_children • vn
7
Unicación Estratégica
Pros:

El desayuno es muy bueno, hay variedad para todos los tipos de huespedes

Cons:

Son instalaciones viejas

2026-06-01 • via Nuitee
柏中 • couple • tw
7
2026-06-01 • via Nuitee
B
B Vishnu • family_with_children • ae
5
2026-05-30 • via Nuitee
L
Ladbrook • solo_traveller • au
10
2026-05-22 • via Nuitee
S
Safirah • couple • bn
5
Nice
Pros:

near with Decathlon and 313

Cons:

No bidet and no vanity mirror

2026-05-18 • via Nuitee
J
Jasper • solo_traveller • be
7
Cons:

Het zwembad staat langs de air conditioning units, hierdoor is het onaangenaam zwemmen door het felle geluid.

2026-05-18 • via Nuitee
M
Magdalena • family_with_children • pl
9
Obłędny pobyt w super City.
Pros:

Hotel ma znakomite położenie. Blisko metra, autobusów, galerii handlowych oraz sklepów. Łatwo dojechać gdziekolwiek, połączenia są znakomite i szybkie. Okolica wielkomiejska, bardzo atrakcyjna. Dostaliśmy pokój na dziewiątym piętrze z widokiem na panoramę City, pozdrowienia za to dla personelu. Wygodne, duże łóżko, pokój ok. wystarczający swoim rozmiarem. Dostępna jest kawa, herbata w pokoju, łazienka z wanną i prysznicem, wszystko klimatyzowane. Na dachu duży, czysty basen. Bardzo fajne widoki na okolicę, polecam.

Cons:

Pokój ogólnie ok. i nie ma co marudzić ale można by było poprawić jego wizualny odbiór szybkim malowaniem. Na basenie jedyny problem to uciążliwy hałas klimatyzatorów.

2026-05-18 • via Nuitee
J
John • couple • au
7
2026-05-11 • via Nuitee
R
rickbrandon • couple • us
8
Pros:

I was not real happy with the breakfast. The staff was helpful and friendly.

2026-05-10 • via Nuitee
J
Jeffrey • couple • au
7
Pros:

Location

2026-05-10 • via Nuitee
L
Ladyana • solo_traveller • bn
5
2026-05-06 • via Nuitee
J
Jerome • solo_traveller • ph
8
2026-05-05 • via Nuitee
S
Shwe • family_with_children • mm
8
2026-04-17 • via Nuitee
L
Lucy • family_with_children • au
8
Really enjoyed the stay, convenient location, excellent staff
Pros:

Breakfast, room cleaning, new towels etc

Cons:

Tv didn’t work, probably good anyway as spent more time with family and didn’t really have time to watch anything

2026-04-17 • via Nuitee
R
RUTH • couple • au
5
Pros:

Room location okay

Cons:

Breakfast catered for Indian not English or USA travellers

2026-04-17 • via Nuitee
J
Jackie • family_with_children • au
7
Clean hotel and Close to MRT,
Pros:

Room was clean and as advertised. 5 minute walk to a major MRT and a shopping centre.

Cons:

Breakfast was not the best and the pool on the rooftop was good except for the noise of all of the air conditioners

2026-04-15 • via Nuitee
P
pereira • family_with_children • sg
10
Pros:

Location was good n shopping is near

Cons:

The pillow was hard to sleep, but I guess the hotel can improve on that.The rest was perfect

2026-04-08 • via Nuitee
N
Nathalie • family_with_children • re
6
Bien situé mais équipements viellissants
Pros:

Hôtel très bien situé, à proximité de Orchard Road et de nombreux centres commerciaux. Emplacement idéal pour faire du shopping et se déplacer facilement.

Cons:

La salle de bain est fonctionnelle mais assez petite. La douchette mériterait d’être modernisée pour améliorer le confort global. Quelques améliorations pourraient rendre l’expérience encore plus agréable.

2026-04-07 • via Nuitee
J
Jocelyne • family_with_children • my
7
Pros:

Shirley checked us in and she was wonderful.... She was fast and explained to us the do and don'ts. We couldn't understand Chinese, she explained it in English for us. The location is good. Near a bus stop and a walking distance to the MRT. it is slightly expensive as the room was quite small but other than that, no complaints. The first night the air-conditioning was hot, and informed the front desk, by the time we came back it was cold to our liking.

Cons:

Room could be a little bigger. Other than that, not much to complain

2026-04-07 • via Nuitee