Hotel Challis Potts Point

Hotels
8.4 (3545 reviews)
21-23 Challis Avenue, Potts Point , Sydney , AU

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Garden
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean
Cons:
Small rooms
Parking issues
Maintenance needed

Categories

Cleanliness
8.05
Mixed sentiment; some reviews noted cleanliness but others mentioned issues with maintenance.
Service
9.05
Staff consistently described as helpful and friendly.
Location
9.05
Highly praised location with easy access to local attractions.
Room Quality
7.55
Rooms occasionally described as small or lacking in certain amenities.
Amenities
8.55
Generally positive feedback; some amenities like laundry available, but limited housekeeping.
Value for Money
8.05
Concerns raised about parking costs and additional fees.
Food and Beverage
8.45
No significant comments on food and beverage options; considered standard.
Overall Experience
8.45
Positive sentiment overall, with some concerns about room size and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:57

Property Description

Central Location
Hotel Challis Potts Point, located in Sydney, offers a convenient stay near major attractions such as the Art Gallery of New South Wales and The Royal Botanic Gardens.

Comfortable Rooms
Experience comfort in our air-conditioned rooms equipped with modern amenities like a flat-screen TV, free WiFi, and a private bathroom. Some rooms even feature balconies with stunning city views.

Convenient Facilities
Relax in the garden, socialize in the shared lounge, or enjoy the terrace with free WiFi throughout the property. With Hyde Park Barracks Museum and Central Station nearby, your stay will be both comfortable and convenient.

Book your stay at Hotel Challis Potts Point for a memorable experience in Sydney!

Important information:

Please note that there is a 1,5% charge when you pay with a credit card or debit card.

Please note that you must present a valid credit card and photo ID upon arrival.
Both the credit card and photo ID must match the name of the person on the booking confirmation.

Please note that for guests booking 3 or more rooms, guests will need to sign the properties Terms of Stay. The property will contact you after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.4
Based on 3545 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.45
Overall Experience: 8.45
G
Grace • couple • au
8
2026-09-19 • via Nuitee
C
Catherine • solo_traveller • au
10
2026-09-19 • via Nuitee
A
Annette • extended_group • au
10
Perfect location in Potts Point in a beautiful old building
Pros:

Location and size of our room was fantastic. Little touches like coffee and tea making facilities was great

Cons:

Our room was quite noisy when people passed the door. Shower water flooded to toilet area during a shower.

2026-09-19 • via Nuitee
G
Genevieve • solo_traveller • au
9
2026-09-19 • via Nuitee
S
sarah • couple • nz
10
2026-09-19 • via Nuitee
D
Dean • couple • nz
9
Comfy, great staff.
Pros:

Excellent location, close to public transportation.

Cons:

Nothing

2026-09-19 • via Nuitee
J
Julie • couple • au
6
Cons:

Strong smell of cleaning fluid in bathroom

2026-09-19 • via Nuitee
J
Jessica • couple • au
8
Location was fantastic; very pretty place to stay.
Pros:

The location was great and the hotel charming. Room was quite small but had a sash window which we loved and was old fashioned. The beds were super comfortable. Loved the downstairs lobby and balcony with tea and coffee facilities. A great way to enjoy the morning, sitting on the balcony in the sunshine.

2026-09-18 • via Nuitee
W
White • solo_traveller • au
8
2026-09-18 • via Nuitee
B
Barry • couple • gb
6
Poor
Pros:

Level of room floor lower than the bathroom with poor finish whare they met. Went to the bathroom during the night and sliced my toe on the razor sharp tilesedges that were chipped.
The reception desk was only 8am to 8pm
Had to ask for tea bags daily as onlty topped up with two each day, we bought our own in the end.

Cons:

Location

2026-09-18 • via Nuitee
D
Diana • solo_traveller • gb
10
Short & sweet in style
Pros:

It has a lot of style

Cons:

The room is quite small but still very classy

2026-09-17 • via Nuitee
P
Paul • couple • nl
9
Prachtige locatie om Sydney te verkennen . Trein station ligt op loop afstand
Pros:

Prachtig hotel met goede ligging

Cons:

Niets

2026-09-17 • via Nuitee
J
John • couple • au
10
2026-09-16 • via Nuitee
H
Helen • couple • au
10
2026-09-16 • via Nuitee
S
SAÚL • couple • es
5
NO RECOMENDABLE
Cons:

No puedo recomendar este alojamiento a nadie, ya que las toallas que tienen te deja todo el cuerpo lleno de pelusa, son de muy mala calidad. Hemos estado 3 noches y hemos tenido 2 habitaciones alquiladas (yo con mi mujer en una y en la otra mi prima con su madre), 2 reservas distintas y en las 2 habitaciones, todas las toallas que nos han dejado han sido igual de malas, te duchabas y al secarte, te dejaban el cuerpo lleno de algodón. Una vergüenza para el precio que cobran…

2026-09-16 • via Nuitee
J
Jayden • couple • au
10
2026-09-15 • via Nuitee
G
Gemma • family_with_children • au
10
2026-09-15 • via Nuitee
P
Peter • solo_traveller • au
7
Nice hotel wit friendly staff
Pros:

Nice location, the staff were very friendly and welcoming. Bed was comfortable. Easy access to room and hotel.

Cons:

Tv only allowed ABC, could not connect phone to stream anything either. Shower had hair on the wall and shower-head needed cleaning. The second night a cockroach came out of a crack in the wall and startled me! A suggestion would be to put a seal around the room door as a lot of light comes through the edges, or dim the hall lights in the evening.

2026-09-15 • via Nuitee
R
Robert • solo_traveller • nz
8
Pros:

Great little boutique hotel in a very nice, central neighbourhood. Easy to walk into the City, or down to Kings Cross Station for public transport. Plenty of Bars/Cafes/Restuiarants nearby and a woolworths Supermarket also. Definitely would stay again.

2026-09-14 • via Nuitee
A
André • solo_traveller • nl
9
2026-09-14 • via Nuitee