Best Western Plus Elmendorf Hotel San Antonio Hotel

Hotels
•
Best Western Plus
9 (513 reviews)
20015 Eagle Ford Way , Elmendorf , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean and comfy rooms
Friendly staff
Good value for money
Cons:
Cleanliness issues
Limited breakfast options
Concerns about vehicle safety

Categories

Cleanliness
7.66
Several reviews mentioned issues with cleanliness, such as mold and dirty bathrooms.
Service
10
Very friendly service noted, with specific praise for staff interactions.
Location
8.63
Location is satisfactory but has concerns about vehicle theft in the area.
Room Quality
8.67
Some reviews indicated issues with room comfort and furniture.
Amenities
9.62
Amenities generally well-rated, notably breakfast and gym facilities.
Value for Money
9.65
Customers remarked good value for the price paid.
Food and Beverage
8.11
Breakfast experienced mentioned as limited or cold.
Overall Experience
9.66
Overall enjoyment conveyed despite individual complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:11

Property Description

Convenient Location
Best Western Plus Elmendorf Hotel is ideally situated in the Southside district, just a short distance from popular attractions such as Alamodome, Tower of the Americas, and The Alamo.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and free toiletries. Take advantage of our fitness center, outdoor swimming pool, and convenient room service during your visit.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel offers a business center, 24-hour front desk assistance, and vending machines for snacks and drinks. Let our friendly staff make your stay memorable at Best Western Plus Elmendorf Hotel.

Ready to experience comfort and convenience? Book your stay with us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

9
Based on 513 reviews
Cleanliness: 7.66
Service: 10
Location: 8.63
Room Quality: 8.67
Amenities: 9.62
Value for Money: 9.65
Food and Beverage: 8.11
Overall Experience: 9.66
J
James • couple • us
7
For the one night we stayed it was ok.
Pros:

Fairly convenient and not right on the highway

Cons:

The shower was for handicapped and I know they are needed but there was water all the way into the sink area. My husband and I were afraid that we might fall.

2026-09-18 • via Nuitee
V
Victor • solo_traveller • us
10
Great place to stay
Pros:

Everithing

Cons:

N/a

2026-09-16 • via Nuitee
K
Keenan • couple • us
9
2026-09-15 • via Nuitee
J
Jose David • solo_traveller • us
8
Pros:

Comfortable beds

Cons:

Bad odor in room

2026-09-14 • via Nuitee
A
Albert • couple • us
7
2026-09-14 • via Nuitee
B
Basanez • solo_traveller • us
2
I will never come back to this hotel.
Pros:

Staff service and great service attitude

Cons:

A roach on my ceilling, a hair on the shower wall, room smell to sweat, towels had hairs (not mine), matress was uncomfortable, I slept with disgust.

2026-09-13 • via Nuitee
K
Karina • extended_group • us
1
Cons:

Dirty, Dirty Dirty, hairs in tub, Black mold on the walls, staff was terrible dont care for customers never again

2026-09-08 • via Nuitee
J
James • solo_traveller • us
7
Cons:

Tv remote didn't work,outlet plugs in bathroom were hard to connect too

2026-09-07 • via Nuitee
T
Thomas • solo_traveller • us
6
My stay
Pros:

The staff were all great and the room was clean.

Cons:

The room smelled stale and stuffy and the pool was green and unusable.

2026-08-24 • via Nuitee
J
Juan • solo_traveller • us
7
Pros:

Solo la cama

Cons:

La atencion de el.felnt desk al llegar

2026-08-21 • via Nuitee
L
Lilia • couple • us
7
Pros:

Very comfortable

Cons:

Used plastic knives placed as new.

2026-08-18 • via Nuitee
C
Courtney • solo_traveller • us
6
2026-08-12 • via Nuitee
G
Gabriel • extended_group • us
10
2026-08-09 • via Nuitee
K
Karina • couple • us
1
Stay away!!!
Pros:

The location, it was on the outskirts of San Antonio.. to keep traveling early morning

Cons:

It was dirty, the room was full of black mold! Towels were old and torn and bed was dirty!!!!! The bathroom had hairs on the walls! It was so gross! The staff has an attitude, and when I brought it to their attention… they said they could not do anything!

2026-08-04 • via Nuitee
W
Waggoner • family_with_children • us
1
Terrible
Pros:

Nothing

Cons:

Everything there was bugs mold all over the bathroom dirty sheets and shower curtain stains all over the chairs and blankets

2026-08-02 • via Nuitee
C
carol • couple • us
10
2026-07-22 • via Nuitee
D
Diana • family_with_children • us
10
2026-07-22 • via Nuitee
G
Gabriel • couple • us
9
2026-07-13 • via Nuitee
D
David • couple • us
7
2026-07-11 • via Nuitee
Y
Yvette • couple • us
7
2026-07-06 • via Nuitee