Best Western Plus Columbia Inn

Hotels
•
Best Western Plus
8.4 (1646 reviews)
2904 Clark Ln , Columbia , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near interstate, restaurants and shops
Friendly staff (notably Cortez) and generally good service
Strong breakfast offerings (multiple guests praise)
Spacious rooms and functioning in-room AC
Perceived good value/cheaper than booking apps
Cons:
Multiple reports of ants in rooms and breakfast area
Isolated poor customer service / booking response (large vehicle issue)
Some room issues: soft/uncomfortable mattress, clogged shower drain, AC odor
Inconsistent cleanliness across stays (hair in shower reported)

Categories

Cleanliness
5.5
Mixed reports: several guests praised that rooms were 'very clean', but multiple reviews report ants in rooms and breakfast area, hair in the shower, and lingering AC odors — indicating a notable cleanliness/maintenance problem.
Service
9
Generally positive staff interactions (multiple mentions of friendly staff, specifically Cortez who received high praise for breakfast service). There are isolated complaints about poor customer response (booking/vehicle issue, handling of ant problem), but overall staff friendliness and helpfulness was emphasized.
Location
9
Strong positive: repeatedly described as conveniently located right off the interstate, close to restaurants, shops and with easy highway access — ideal for a road-stop.
Room Quality
7.5
Mixed: several guests reported spacious, clean rooms with functioning AC and pleasant amenities (soap scent), but other guests noted uncomfortable/too-soft mattress, semi-clogged shower drain, and AC odor — uneven room experience.
Amenities
8.5
Decent amenities: indoor/outdoor features such as a pool (noted as appealing) and a breakfast program were mentioned. However, the breakfast area being affected by ants for some guests detracts from amenities consistency.
Value for Money
8.8
Perceived as good value by some guests (noted cheaper than apps and convenient for road travel) though a few service/cleanliness issues reduce the perceived value for those affected.
Food and Beverage
9.5
Very positive: multiple strong endorsements of the breakfast (one guest called it the 'best breakfast ever' and specifically praised an employee, Cortez). Several reviews in Spanish also noted excellent breakfast.
Overall Experience
9.4
Overall leans positive for many guests — pleasant stays, convenient location, good breakfast and friendly staff were commonly noted. However, significant negative reports (ants, isolated poor service/booking handling, some room issues) created variability across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:32

Property Description

Modern Amenities and Convenient Services
Best Western Plus Columbia Inn boasts a range of modern amenities including a fitness centre, business centre, and free WiFi. Guests can also enjoy free private parking and a 24-hour front desk for added convenience.

Relaxation and Leisure Options
Unwind at the sun terrace or indulge in a soothing soak at the hotel's hot tub. The garden and shared lounge provide peaceful settings for relaxation after a day of exploring Columbia.

Comfortable Rooms with Essential Facilities
Each room at Best Western Plus Columbia Inn is equipped with a desk, flat-screen TV, and a private bathroom. The air conditioning and wardrobe add to the comfort of the stay.

Plan your stay at Best Western Plus Columbia Inn for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COU

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1646 reviews
Cleanliness: 5.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 9.5
Overall Experience: 9.4
N
Nathan • couple • nz
10
Great
Pros:

Great

Cons:

Great

2026-09-18 • via Nuitee
K
Kim • couple • us
8
2026-09-17 • via Nuitee
C
Chelsey • couple • us
10
2026-09-16 • via Nuitee
C
Christal • couple • us
7
2026-09-12 • via Nuitee
J
James • solo_traveller • us
10
Pros:

Room was clean, the staff were very friendly and professional. I've stayed there multiple times, and have been very satisfied each time

Cons:

There was nothing for me to complain about.

2026-09-06 • via Nuitee
J
Janet • family_with_children • us
10
Perfect stay
Pros:

The breakfast was perfect!!! Definitely meets every need!!! Room was painted nicely and color matched. Very clean. Very helpful staff

2026-09-06 • via Nuitee
A
Arnetra • couple • us
6
Pros:

That it was hot breakfast and the pool stayed opened until 10pm.

Cons:

It was somebody over us bumping n stomping the whole time at different times of the day and also at night, we made noise complaint but nothing happened.

2026-09-05 • via Nuitee
S
Stephan • couple • us
4
Noisy location, recommended for deaf people
Pros:

Breakfast Service personnel were awesome, extremely friendly and fast with the delivery and re-fill of items.

Cons:

We requested a quiet room, but got the most noisy room. We both couldn’t sleep, because the noise of the interstate and the air conditioning system. It was an awful night. Never again in this hotel!

2026-09-04 • via Nuitee
Z
Zápotocký • solo_traveller • cz
8
2026-08-26 • via Nuitee
D
Debra • solo_traveller • us
10
2026-08-25 • via Nuitee
A
Alonna • couple • us
4
I wasn’t given the room I paid for. Staff didn’t care about it
Cons:

My room wasn’t what it was supposed to be. The room I stayed in smelled musty

2026-08-24 • via Nuitee
A
Amy • couple • us
8
2026-08-19 • via Nuitee
R
Richard • couple • us
8
Very comfortable right after the freeway and close to eating
Pros:

Breakfast was delicious.

Cons:

This isn’t the hotels problem, but there was a lot of rope construction outside of the room

2026-08-19 • via Nuitee
D
Debora • solo_traveller • us
5
Comfortable but noisey
Pros:

Too close to Hiway

Cons:

Road noise

2026-08-13 • via Nuitee
R
Rosie • couple • us
10
Friendly and comfortable stay!
2026-08-11 • via Nuitee
P
Patricia • solo_traveller • us
10
It was a pleasant stay and the breakfast was very good.
Pros:

It was very clean.

2026-08-06 • via Nuitee
A
Alexandro • solo_traveller • us
9
2026-08-05 • via Nuitee
K
Kimberley • couple • us
8
Great stopping point on family vacation
Pros:

Convenient to interstate

Cons:

All good

2026-08-04 • via Nuitee
D
Dale • solo_traveller • us
9
It was conveniently located right off the exit fairly new hotel. By the way it looked very quiet. Would stay again.
Pros:

Oh well, the hotel was right off the exit which was convenient a couple of food locations close by to walk to

Cons:

Property was very nice

2026-08-04 • via Nuitee
R
Robert • couple • us
8
2026-08-03 • via Nuitee