Comfort Hotel Santos

Hotels
•
Comfort
8.7 (4145 reviews)
Av. Rei Alberto I, 177 e 181. Ponta da Praia , Santos , BR
+55 13 3269-1800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Very good breakfast (variety, tapioca, omelette made to order)
Comfortable beds and good bathrooms
Helpful, polite staff in most interactions
Strong amenities (new gym, sauna, pool, leisure areas)
Good location / close to events and work
Generally clean rooms
Cons:
High parking fees / charged for parking
Value for money concerns (overpriced, unjustified price differences)
Inconsistent room maintenance (lighting, water flow, curtains)
Isolated but serious service failures (discrimination, unresponsiveness)
Occasional scarce breakfast reports
Dust under beds / localized cleanliness issues

Categories

Cleanliness
9.3
Generally praised (multiple comments about very clean rooms and 'limpeza incomparável'), though isolated reports of dust under the bed and a dusty smell in one room.
Service
9.4
Staff are frequently described as polite, attentive and helpful; however there are a few serious service failures reported (unresponsive to calls/messages, and an incident of discriminatory treatment at reception).
Location
9
Multiple mentions of very good location and proximity to events/work; one note that the view is not a swim-friendly beach which reduces perceived value for some guests.
Room Quality
8.4
Mixed: several guests praise excellent rooms, beds and bathrooms, while others report maintenance issues (low lighting, weak taps, curtain/drain problems) and some uncomfortable beds.
Amenities
9.2
Amenities are highlighted positively (new gym, sauna, pool, pleasant leisure areas) and are considered a strong point of the property.
Value for Money
6.8
Multiple explicit complaints about price: parking charges, perceived overpricing between rooms, and statements that the stay did not justify the cost.
Food and Beverage
9.1
Breakfast is repeatedly praised (variety, tapioca, omelette made to order); occasional comment about a scarce breakfast on one stay.
Overall Experience
8.4
Overall impressions are mixed: many strong positives (service, breakfast, amenities, comfortable rooms) but some guests report significant negative experiences (value concerns, maintenance issues, and an isolated discriminatory incident) that lower the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Amenities
Indulge in the outdoor pool, sun terrace, sauna, and fitness centre at Comfort Hotel Santos. Unwind with a drink at the bar after a day of exploring Santos.

Modern Rooms
Relax in rooms with flat-screen TVs, free WiFi, and private bathrooms with free toiletries and hair dryers. Choose rooms with sea or city views for a special touch.

Convenient Location
Explore Santos with ease as the hotel is located near popular attractions like Santos Aquarium and Praiamar Shopping Mall. With a 24-hour front desk, assistance is always at hand.

Experience comfort and convenience at Comfort Hotel Santos. Book now for an unforgettable stay.

Important information:

Please note that pets will only be accepted with their vaccination card and documents.
All rooms in this hotel are strictly nonsmoking.
Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. We emphasize that the contracted daily rate covers a 24-hour period, with checkin from 2:00 PM and check out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SAO

Location

Guest Reviews

8.7
Based on 4145 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9
Room Quality: 8.4
Amenities: 9.2
Value for Money: 6.8
Food and Beverage: 9.1
Overall Experience: 8.4
D
Diogo Menezes • family_with_children • br
8
2026-10-31 • via Nuitee
C
Celso Thiago Leal • extended_group • br
9
Pros:

Café da manhã diferenciado, com variedade, tapioca, omelete, etc... Cama é muito confortável, com boa iluminação. É silencioso, chuveiro é ótimo.

Cons:

Não gostei, quando tive que ir embora.

2026-10-29 • via Nuitee
J
Junior • couple • br
10
2026-10-27 • via Nuitee
D
Durval Luciano Guedes da • couple • br
8
2026-10-27 • via Nuitee
D
Durval Luciano Guedes da • couple • br
10
2026-10-27 • via Nuitee
D
Debora • solo_traveller • br
7
2026-10-27 • via Nuitee
R
rosa maria • extended_group • br
9
Pros:

gostei pq ficou proximo ao evento.

Cons:

E NAO GOSTEI NEM UM POUCO DE SER COBRADO O ESTACIONAMENTO, ABSURDO. se pertencia ao hotel , hospede pagar por estacionar????
acho que esqueci uma toalha, e quando cheguei em casa liguei varias vezes, enviei mensagem perguntando e nada, responderam ontem que era por causa da eleicao
MISERICORDIA

2026-10-26 • via Nuitee
K
Kátia • solo_traveller • br
1
Cons:

Prezados, A reserva foi para meu marido, o qual foi bem recebido no check-in, porque estava vestido com roupas de marcas caras. No dia seguinte, trocou de roupa na empresa, pois foi realizar um serviço voluntário e se vestiu de forma simples (camiseta e agasalho). Ao chegar no hotel solicitando sua chave, foi severamente questionado pela recepcionista e sendo observado dos pés a cabeça. Enqto, vestido de roupas com marcas caras foi gentilmente tratado. Qdo retornou com roupas simples foi severamente questionado se era hóspede do hotel. Por fazer um serviço voluntário e vestido de forma simples, junto com outros irmãos da maçonaria, foi humilhado, ou melhor houve a prática do crime de injuria e etarismo. A reserva foi para 2 dias, em razão do acontecido, meu marido fez o check-out e nao usou a outra diária. Deu preferência para procurar outro hotel.

2026-10-26 • via Nuitee
L
Luiz Claudio • solo_traveller • br
8
2026-10-26 • via Nuitee
A
Amanda • couple • br
10
Pros:

café da manhã é excelente, faltou pão de queijo mas tudo bem, tinha tapioca e omelete feito na hora

2026-10-26 • via Nuitee
P
Pedro • extended_group • br
10
2026-10-25 • via Nuitee
R
Rubens Martins Neto • couple • br
9
Voltarei.
Pros:

Café da manhã muito bom e o atendimento da equipe.

Cons:

O Hotel é muito bom, mas está na hora ou já passou da hora de ser feita uma manutenção mais apurada nos quartos. Luminosidade fraca, algumas torneiras com pouco fluxo de água.

2026-10-24 • via Nuitee
P
Paula Brenda • couple • br
8
Estrutura e café ótimos , limpeza e conforto médio
Pros:

O hotel tem uma estrutura muito boa, academia nova, sauna, piscina. O café da manhã é bem bom. Os funcionários são solícitos.

Cons:

Só achei que o quarto estava com cheiro de poeira, e embaixo da cama estava bem sujo.

2026-10-22 • via Nuitee
L
Lucas Feliciano • solo_traveller • br
8
2026-10-22 • via Nuitee
L
Luis Miguel • couple • pt
10
Pros:

Tudo

2026-10-22 • via Nuitee
E
Edemerse • couple • br
10
Pros:

Gentileza, amabilidade.

Cons:

Preço do estacionamento muito alto.

2026-10-19 • via Nuitee
C
Camila • couple • br
1
Pessima, fiquei muito magoada com minha noite de nupcias.
Cons:

Não gostamos do quarto, qualidade pessima pelo valor, quase nada de luz, muito ruim o banheiro.

2026-10-19 • via Nuitee
R
Rogerio Antonio • solo_traveller • br
9
2026-10-19 • via Nuitee
D
Dircelene • couple • br
10
2026-10-18 • via Nuitee
D
Dias Ataide • couple • br
8
2026-10-18 • via Nuitee