b-smart motel Basel

Hotels
7.4 (2752 reviews)
Küchengasse 13 , Basel , CH
+41 61 272 06 88

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Excellent location
Clean rooms
Cons:
Inconvenient check-in
Missing fridge

Categories

Cleanliness
6.86
The rooms were reported as clean, but there were complaints about trash not being cleaned up promptly.
Service
7.83
Check-in process was self-service which some found inconvenient, but it worked well once understood.
Location
8.87
Great location near the train station and bus services, highly praised by many reviewers.
Room Quality
7.32
Rooms were clean with some comfort issues like soft pillows that lacked support.
Amenities
6.35
Some important amenities like a fridge were missing; however, free coffee was appreciated.
Value for Money
7.81
Overall pricing seems fair, but some guests felt the service aspect did not meet expectations.
Food and Beverage
6.86
No breakfast options were available, but some appreciated the free coffee provided.
Overall Experience
7.33
Overall a decent experience, but there were specific drawbacks that some guests noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:40

Property Description

Convenient Location
Situated just a 2-minute walk from Basel main train station, b_smart motel offers a peaceful retreat in a quiet side street. Perfect for travelers looking for easy accessibility.

Modern Amenities
Each room at b_smart motel is equipped with a sleek bathroom, a flat-screen TV with satellite and radio channels, and a functional desk. Enjoy a comfortable stay with all the necessary conveniences.

Exploration Made Easy
With numerous restaurants and attractions nearby, guests at b_smart motel can effortlessly explore the vibrant surroundings on foot. Immerse yourself in the local culture and cuisine during your stay.

Book your stay at b_smart motel now for a seamless and enjoyable experience.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

The BaselCard is includes in the rate and offers complimentary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities.

Public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Location

Guest Reviews

7.4
Based on 2752 reviews
Cleanliness: 6.86
Service: 7.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.35
Value for Money: 7.81
Food and Beverage: 6.86
Overall Experience: 7.33
U
Ulrike Beatrice • solo_traveller • ch
7
Pros:

Nahe beim Bahnhof. Guter Preis. Kaffeemaschine (hat leider nur teilweise funktioniert). Einfach, aber von der Einrichtung her in Ordnung für einen Kurzaufenthalt.

Cons:

Das Haus bräuchte mehr Pflege. Es vergammelt leider immer mehr. Der Fahrstuhl war zeitweilig kaputt. Die Gäste waren sehr laut. Das Haus ist ringhörig.

2026-10-14 • via Nuitee
D
Dragana • solo_traveller • rs
7
Cons:

Buka, treba ga renovirati

2026-10-13 • via Nuitee
S
simon • family_with_children • fi
6
2026-10-13 • via Nuitee
O
Odette Freudenberg • solo_traveller • de
8
Pros:

Lage und Preis

Cons:

Der komplizierte Zugang ohne Rezeption . Ich habe Zeit gebraucht, um reinzukommen. Der Zugang könnte benutzerfreundlicher sein

2026-10-12 • via Nuitee
T
Troyan • couple • de
7
A convenient stop
Pros:

Very conveniently near the train station

2026-10-12 • via Nuitee
L
Larry • solo_traveller • gb
1
Pros:

Only the location

Cons:

Very poor cleaning,strong smell of mould, and a lot of mould in the shower room ..definitely 0 stars

2026-10-12 • via Nuitee
D
David • solo_traveller • gb
7
Comfortable hotel very close to the Hauptbahnhof
Pros:

Central location, good Wifi (but see below), peaceful, clean. Good coffee always available on the ground floor.

Cons:

Lack of staff, but I accept that this helps to reduce costs. I arrived without access to Swiss phone networks. Expected the hotel to be a place where I could immediately catch up with everything through the Wifi. However the Wifi code was not displayed anywhere. The following morning, I walked across to the railway station to use their Wifi and discovered an email from the hotel which I'd not been able to see as I hadn't had phone coverage. Likewise the reference to initially enter the hotel. I admit that this was a lack of preparation on my part, but displaying the Wifi code would have made a big difference to my enjoyment of the hotel.

2026-10-10 • via Nuitee
G
Giorgia • solo_traveller • ch
5
Pros:

Die Lage war super und die auch die Unterstützung beim Check-in.

Cons:

Leider war die Toilette recht schmutzig. Am Boden waren noch Haare, im WC ein brauner Rand. Das Waschbecken in die Jahre gekommen.
Für eine Nacht in Ordnung, aber länger nicht empfehlenswert.

2026-10-10 • via Nuitee
M
Mitic • solo_traveller • ch
9
2026-10-09 • via Nuitee
N
Nicola • solo_traveller • it
10
2026-10-08 • via Nuitee
S
Sylvie • couple • ch
4
Mauvais rapport qualité prix et présence de cafards dans la chambre
Pros:

L'emplacement était idéal pour la suite de notre voyage.

Cons:

Les cafards dans la salle de bain !!!! La salle de bain mériterait d'être rénovée car proche de la vétusté. Le petit balcon était très sale en raison des défécations des pigeons.

2026-10-07 • via Nuitee
C
Christopher • solo_traveller • gb
5
Convenient but tired.
Pros:

The property is directly opposite the station and the bus to the airport. Very conveniently located. The rooms were a good size.

Cons:

The room was shabby and tired and lacking in creature comforts. For one night this is fine, but not somewhere for a holiday.

2026-10-07 • via Nuitee
A
Annedore • solo_traveller • es
5
Buena ubicacion pero precio muy caro para el tipo de habitación. No repetiré.
Pros:

La ubicación es perfecta, está al lado de la estación central de tren y al llegar pasada la media noche es lo que buscaba

Cons:

No hay nadie en recepción y tardé en enterarme como codificar mi propia tarjeta de habitación para poder entrar, habia un numero de telefono pero sin whatsapp y llevando movil extranjero era un problema. El lugar tiene un baño muy desgastado y se ofrecia una máquina de café en recepción que por la mañana cuando aun estabamos todos alli la había puesto para que se limpiara durante mas de 15min y muchos se fueron sin el café. Los colchones se notan los muelles.

2026-10-07 • via Nuitee
E
Eva • couple • ch
4
Für eine Nacht ok, wenn man morgens den ersten Flug erwischen muss. Allerdings ist es für den Zustand und auch die Zimme
Pros:

Die Lage ist super zentral

Cons:

Alles sehr heruntergekommen, zB fehlte bei unserem Zimmer an der Badzimmertüre der Griff, Boden fleckig. Der Lift ist so alt und klein, dass man nicht zu zweit mit Koffern Platz drin hat. Dafür ist es viel zu teuer, zudem nicht mal Personal vor Ort ist.

2026-09-19 • via Nuitee
T
Tineke • couple • nl
8
Goed hotel op prima locatie, maar incheckcomputer moeilijk bereikbaar.
Pros:

Goede kamers, gratis koffie halen, goede plaats in de Seats

Cons:

Moeilijk om binnen te komen om in te kunnen checken. .gelukkig kwam er iemand naar buiten die de deur open hield. Digitaal inchecken kostte veel moeite, maar toen het eenmaal gelukt was werkte alles. Ook de Baselcard.

2026-09-19 • via Nuitee
S
Sevil • solo_traveller • nl
6
Good value of money
Pros:

Location is perfect. I took the bus from airport and right next street to SBB station is the hotel. Close to all bus/tram stops. Bed is comfy, in general neat and clean. Good value for money if you only use it for sleeping through the night. Self check in / out was practical.

Cons:

Air conditioning would be great since it was too hot still in September, there was only a small window and was not enough for fresh air.

2026-09-18 • via Nuitee
Z
Zadok • solo_traveller • ua
5
סביר ללילה
Pros:

זה יותר מקום לינה לצעירים מאוד בסיסי אין צוות מבחינתי זו היתה ברירת מחדל

Cons:

צ׳אק אין אלקטרוני אין קבלה חדר קטן ומאוד בסיסי

2026-09-18 • via Nuitee
M
Martina • solo_traveller • ch
7
Good if you need to sleep few hours
Pros:

2 minutes away from the bus n50 that takes to the airport. Very comfortable beds and room very clean. Tea and coffee machine 24h
Easy check in and check out

Cons:

Insects coming from the bathroom’s broken pieces. Very noisy

2026-09-16 • via Nuitee
B
Bahriye • solo_traveller • tr
7
2026-09-15 • via Nuitee
M
Maya • couple • bg
1
Not a nice stay
Cons:

The stay was disappointing overall. The property does not have a reception desk, so check-in must be completed at a small kiosk. The area became crowded, and the touchscreen was often unresponsive, which made the process slow and difficult. Because my friend and I arrived separately, neither of us could complete check-in without the other, adding further inconvenience.

The room did not include a fridge, and the stairs to the upper floor were very narrow and difficult to navigate, particularly with luggage. These issues had a significant impact on the comfort and convenience of the stay.

2026-09-15 • via Nuitee