Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious rooms
Cleanliness
Cons:
Overpriced breakfast
Inconsistent shuttle service
Need for hot water in bathrooms

Categories

Cleanliness
7.75
Some complaints about cleanliness in bathrooms; needs improvement.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
9.25
Ideal location near the mosque, highly appreciated by guests.
Room Quality
8.25
Rooms were generally luxurious and clean, with a few minor issues.
Amenities
8.75
Amenities were good, but certain services like shuttle buses were inconsistent.
Value for Money
7.75
Breakfast buffet criticized for being overpriced.
Food and Beverage
8.25
Food was generally described as amzing with some comments on room service.
Overall Experience
8.75
Overall a very positive stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:23

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:

Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 16289 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
لقمان • family_with_children • sa
6
2026-07-04 • via Nuitee
Özdemir • couple • tr
9
Pros:

oda, kahvaltı, personel... tek kelimeyle mükemmeldi

2026-07-04 • via Nuitee
A
Arif • solo_traveller • tr
8
Pros:

Otelin temizliği ve kahvaltısı gayet iyiydi.
Ravza'ya da oldukça yakın bir yer. Kadın girişine uzak. Buna göre karar verin.

Cons:

Kadın girişine uzak olması. Bir de resepsiyon görevlisi ile önemli bir meseleden dolayı boşuna zaman kaybettik ve yorgunluğumuz arttı. Yine de alternatif çözümle erken girişimiz sağlandı. Genel olarak Medine Zamzam Pulman'dan memnun kaldık. Teşekkür ederiz.

2026-07-03 • via Nuitee
M
Muhammad Zaka • solo_traveller • sa
8
Very good but not for ladies as it's away from shopping centers
Pros:

Cleanliness and staff

Cons:

Location is away from shopping center

2026-07-02 • via Nuitee
H
Hosameldin • solo_traveller • sa
9
Pros:

Good

Cons:

None

2026-07-01 • via Nuitee
A
Abdulrahim • solo_traveller • qa
9
Pros:

The executive room was amazing and the value was satisfactory

Cons:

Nothing in particular

2026-06-30 • via Nuitee
M
Mona • solo_traveller • au
10
2026-06-30 • via Nuitee
B
bekir • couple • tr
10
2026-06-30 • via Nuitee
M
Mohamed • extended_group • eg
10
Comfort and peace
Pros:

Every thing

Cons:

World Cup matched doesn’t work 🤣

2026-06-29 • via Nuitee
S
Sam • couple • us
9
Pros:

The best features of this place are its peace and quiet cleanliness and proximity to the Prophet's Mosque

2026-06-29 • via Nuitee
N
Nasreen • solo_traveller • ae
10
this is my thrid time staying in pullman zamzam madina
Pros:

all of it from staff to facilities to location really good

2026-06-29 • via Nuitee
M
Mohamed • extended_group • sa
10
2026-06-29 • via Nuitee
U
Umair • solo_traveller • sa
10
2026-06-29 • via Nuitee
E
El moujaddid • solo_traveller • ma
10
Pros:

L'accueil est chaleureux avec un personnel très sympa. L'hôtel est propre et les chambres sont spacieuses, tout était parfaitement conforme à nos attentes. Je recommande sans hésitation cet établissement. Lors de ma prochaine visite à Médine, j'y retournerai avec grand plaisir, inchallah.

2026-06-29 • via Nuitee
M
mosreg • couple • sa
10
2026-06-29 • via Nuitee
S
Sibel • extended_group • tr
10
2026-06-28 • via Nuitee
A
Alzou'bi • family_with_children • sa
8
فندق جميل
Pros:

قرب الفندق من الحرم النظافه

Cons:

عدم توفر مواقف سيارات مجاني للزبائن

2026-06-28 • via Nuitee
M
Mona • solo_traveller • au
10
2026-06-27 • via Nuitee
B
Belem • solo_traveller • ci
3
2026-06-27 • via Nuitee
R
raheem • solo_traveller • gb
10
Khurshid abu said a amazing staff very professional service by him.
Pros:

Service

Cons:

None

2026-06-27 • via Nuitee