Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Luxurious rooms
Cleanliness
Cons:
Overpriced breakfast
Inconsistent shuttle service
Need for hot water in bathrooms

Categories

Cleanliness
7.75
Some complaints about cleanliness in bathrooms; needs improvement.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
9.25
Ideal location near the mosque, highly appreciated by guests.
Room Quality
8.25
Rooms were generally luxurious and clean, with a few minor issues.
Amenities
8.75
Amenities were good, but certain services like shuttle buses were inconsistent.
Value for Money
7.75
Breakfast buffet criticized for being overpriced.
Food and Beverage
8.25
Food was generally described as amzing with some comments on room service.
Overall Experience
8.75
Overall a very positive stay, with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:23

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:


Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MED

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 16195 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.25
Overall Experience: 8.75
G
ghadi • family_with_children • sa
7
جيده
Pros:

- فطور يوم العيد كان رائع ومتنوع
- توفر سرير للاطفال ( مجاني )
- ركن المطبخ يوجد به مايكرويف

Cons:

- بعيد عن مصليات النساء
- سحور ليلة عرفة سيء جداً غير متنوع والكميات غير متناسبه مع عدد الزوار
- طلبنا سرير اضافي وكان غير مريح مثله مثل السرير الموجود في الغرفه
- حمام الشاور رائحته نتنه ( رائحة بالوعات )

2026-05-30 • via Nuitee
S
Showky • solo_traveller • sa
10
Pros:

ممتاز

2026-05-30 • via Nuitee
H
Heba • solo_traveller • sa
10
Pros:

The location and facilities

Cons:

The informality of reception employees

2026-05-30 • via Nuitee
S
Shimaa • couple • eg
10
2026-05-30 • via Nuitee
M
Mohammed • solo_traveller • nl
7
2026-05-29 • via Nuitee
امجاد • couple • sa
10
شكرا لاخلاق وتعامل وذوق الموظفين
Pros:

قريب من الحرم

Cons:

لا شي

2026-05-29 • via Nuitee
S
SalahB • family_with_children • sa
5
فندق بموقع ممتاز وفريق الإستقبال يحتاج تدريب وتطوير وتغيير وإختيار أفضل للموظفين مع مراقبة مستمرة
Pros:

موقع الفندق ومساحة الغرف

Cons:

فريق الإستقبال سيء في إدارتهم واستقبالهم مع ضعف خبراتهم وعدم الحرص على تجربة عميل ناجحة وتم رفع شكوى بذلك

2026-05-29 • via Nuitee
M
Mahmoud • couple • sa
5
2026-05-29 • via Nuitee
B
Bashkiel • extended_group • sa
9
2026-05-28 • via Nuitee
M
Merve • extended_group • tr
10
2026-05-28 • via Nuitee
F
Faizan • family_with_children • sa
7
2026-05-27 • via Nuitee
F
Faisal • solo_traveller • sa
10
مكانك جميل لجمالك
Pros:

موقعة ممتاز عن الحرم ويحتاج رياضة جداً حلوه

Cons:

مكان الاقامة في السنتر والمحلات والمطاعم كلها موجودة

2026-05-27 • via Nuitee
A
Abdulwahid • family_with_children • ye
6
I like it , but I need more flexibility
Pros:

Area of the rooms

Cons:

There is no flexibility in the reservation, my booking was 2 hrs before the time, and they refused to check me in

2026-05-27 • via Nuitee
A
asma • extended_group • sa
10
Pros:

كل شي حلوو وحصل تأخير بالحجز عشر دقايق بس وعوضنا ب عشاء بوفيه مجانا ل 4 اشخاص
والأستقبال الله يسعدهم تعاملهم جدا جميل

2026-05-27 • via Nuitee
جعفر • extended_group • sa
10
2026-05-27 • via Nuitee
M
maryam • family_with_children • sa
7
2026-05-26 • via Nuitee
A
Ameena • solo_traveller • gb
5
2026-05-26 • via Nuitee
F
Fayaz Hussain • couple • ie
10
Great time spent in ZamZam pullman Madina hotel
Pros:

Nice Room and location near to Masjid Al Nabwi

Cons:

Housekeeping and reception need attention.

2026-05-26 • via Nuitee
A
Ahmed • couple • sa
9
2026-05-25 • via Nuitee
H
Hussain • family_with_children • sa
8
2026-05-25 • via Nuitee