Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location very close to the Haram
Friendly, helpful and supportive staff
Clean and comfortable rooms
Highly praised breakfast and F&B offerings
Spacious rooms with kitchenette option
Cons:
Paid parking at 70 SAR/day (frequent complaint)
Perceived high price / mixed value for money; no loyalty discounts
Occasional check-in delays and front desk language issues for some guests
Minor maintenance issues reported (e.g., reception toilet out of order)
Some areas described as old-fashioned and in need of renovation

Categories

Cleanliness
9
Multiple reviews explicitly praise cleanliness (‘Very clean’, ‘Chambres propres’). Only minor notes about reception toilet being out of order and a general mention of cleanness as a positive.
Service
9
Staff repeatedly described as friendly, helpful and supportive; check-in was noted as good in some reviews. A few service negatives: a delayed check-in incident and a request for basic Turkish language skills for front desk staff.
Location
9.6
Overwhelmingly praised for proximity to the Haram/mosque in many languages and headlines; location is the strongest positive across reviews.
Room Quality
8.6
Rooms described as spacious, comfortable and with useful features (kitchenette in some rooms). One review calls the hotel old-fashioned and in need of renovation, but overall room comfort is good.
Amenities
7.5
Breakfast offerings, elevators and kitchenette facilities are praised; however paid parking at 70 SAR/day and a few broken facilities (reception toilet) reduce the amenities score.
Value for Money
6.3
Several guests note it is a bit expensive or complain about explicit charges (70 SAR parking) and lack of loyalty discounts; some still feel it is worth the cost, but perceived value is notably weakened.
Food and Beverage
9.2
Breakfast is frequently praised (pancakes, yogurt selection, great breakfast), with some positive mentions of dinner; food service is a clear strength.
Overall Experience
8
Generally very positive due to location, helpful staff and good breakfast/rooms, but overall satisfaction is tempered by parking charges, occasional check-in delays and a few maintenance/language issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations
With a blend of modern Arabic and French elegance, Pullman Zamzam Madina offers 835 air-conditioned rooms and suites with free WiFi and upscale amenities. Some rooms even feature a seating area and sofa bed for added comfort.

Dining Options
Indulge in delectable cuisine at the hotel's 4 unique restaurants, including Acacia serving International dishes all day and Al Mandara offering oriental specialties for lunch or dinner.

Convenient Location
Situated just 150 meters from Bab Al Salam of Al Masjid Al Nabawi, guests can easily access Quba Mosque and Uhud Mountain within 15 minutes. Plus, indoor parking is available on-site for added convenience.

Experience luxury and convenience at Pullman Zamzam Madina. Book your stay now for an unforgettable experience.

Important information:

Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \
- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person
- Suhoor meal supplement will be 180 SAR per meal per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MED

Location

Guest Reviews

8.4
Based on 16488 reviews
Cleanliness: 9
Service: 9
Location: 9.6
Room Quality: 8.6
Amenities: 7.5
Value for Money: 6.3
Food and Beverage: 9.2
Overall Experience: 8
A
Ali • family_with_children • au
9
Pros:

Location

Cons:

Nothing

2026-10-31 • via Nuitee
K
Khan • family_with_children • sa
7
Old Fashioned, needs renovation but good enough to offer quality time
Pros:

Location and Housekeeping staff and the checkin time was good.

Cons:

It should clearly state that car park is charged at 70sar per day instead of writing Parking may be charged. It was all empty yet i was charged so it has no connection to availability or scarcity its a straight forward policy to charge it.

2026-10-31 • via Nuitee
F
fahad • couple • sa
10
اكرر لهم الزياده باذن لله.
Pros:

كل شي ممتاز و قريب جداً من الحرم
الفطور متنوع
اشكر الموظف المتميز معتز إبراهيم.

Cons:

المواقف الساعه بملغ 70 ريال

2026-10-31 • via Nuitee
M
Maina • couple • ng
10
It was incredible
Pros:

It was lovely and fascinating

Cons:

Nothing

2026-10-31 • via Nuitee
S
Sehar • extended_group • gb
9
2026-10-30 • via Nuitee
A
alain • family_with_children • fr
9
Très agréable et efficace
Pros:

L'emplacement est idéal pour un accès simple et rapide a la mosquee du prophète PBSL. Aussi la cadence et la quantité des ascenseurs permet de rapidement sortir ou entrer dans l'établissement ce qui peut etre un vrai problème si la gestion est mauvaise.

Cons:

Nous avons pris le petit déjeuner 2 jours sur 3 a l'étage R qui n'était pas vraiment adapté pour recevoir beaucoup de monde. Alors que le premier nous étions a l'étage M qui lui par contre était parfait.

2026-10-30 • via Nuitee
F
farida abubakar • couple • tr
10
Splendid
Pros:

Serenity

2026-10-30 • via Nuitee
M
Mahmoud • couple • sa
9
2026-10-30 • via Nuitee
D
Dona • couple • sa
10
2026-10-29 • via Nuitee
S
Sidy • couple • sn
7
Correct
Pros:

Pro réactivité personnel

2026-10-29 • via Nuitee
M
MOHAMED AMINE • couple • fr
10
Tres bon hotel
Pros:

Chambres propres et spacieuses
Emplacement parfait surtout pour les hommes

Cons:

Toilettes de la reception en panne

2026-10-29 • via Nuitee
H
Hamed • family_with_children • sa
10
2026-10-29 • via Nuitee
H
hoosen • family_with_children • za
10
2026-10-29 • via Nuitee
L
Layla • solo_traveller • tz
9
Comfortable and enjoyable.
Pros:

Very clean and comfortable

Cons:

A bit expensive but worth it.

2026-10-28 • via Nuitee
H
Hamad • couple • sa
10
Pros:

قربه من الحرم بالذات الرجال

2026-10-28 • via Nuitee
ٍِSAMI • family_with_children • sa
10
2026-10-28 • via Nuitee
A
Abdullah • solo_traveller • sa
10
2026-10-28 • via Nuitee
R
Ruksana • family_with_children • gb
9
Pros:

Breakfast was lovely especially the pancakes and and the yoghurt selection.

2026-10-28 • via Nuitee
A
Asma • extended_group • pk
9
Very comfortable and nice experience
Pros:

Good menu, nice staff, convenient timings

Cons:

None

2026-10-28 • via Nuitee
R
Rooble • couple • gb
10
Pros:

Location

Cons:

non

2026-10-28 • via Nuitee