Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Rooms quality issues
Noise from nearby bars

Categories

Cleanliness
5
Mixed reviews on cleanliness with inconsistent feedback.
Service
8.3
Service was highly praised by guests for friendliness and attentiveness.
Location
8.7
Excellent location near key landmarks, but noise from nearby bars was a concern.
Room Quality
4
Rooms received negative feedback due to issues such as AC breakdown and low water pressure.
Amenities
7
Mixed feedback on amenities, with some guests praising the restaurant and others mentioning the lack of spa services.
Value for Money
7.5
Opinions varied on value for money, with some guests feeling the price was fair given the location.
Food and Beverage
7.3
Positive feedback on the restaurant services, with some guests suggesting more variety could be offered.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 12:12

Property Description

Beachfront Location
Hotel Victoriano offers stunning beachfront views in San Juan del Sur, perfect for a relaxing getaway. Enjoy the sound of the waves and the fresh ocean breeze right outside your doorstep.

Modern Amenities
Experience comfort and convenience with a fitness center, garden, terrace, and free WiFi throughout the property. The hotel also offers a restaurant, room service, and a tour desk for all your needs.

Luxurious Rooms
Each room at Hotel Victoriano is elegantly furnished with a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Some rooms even feature a balcony for you to enjoy picturesque sunsets. Book now for an unforgettable stay at Hotel Victoriano.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGA

Location

Guest Reviews

8.5
Based on 112 reviews
Cleanliness: 5
Service: 8.3
Location: 8.7
Room Quality: 4
Amenities: 7
Value for Money: 7.5
Food and Beverage: 7.3
Overall Experience: 8
R
Raul solo_traveller pa
3
2025-10-16 via Nuitee
A
Alejandro couple ni
10
2025-10-13 via Nuitee
couple ni
9
Buen descanso
Pros:

Bien el desayuno

Bien la ubicación

Cons:

Nada todo estaba bien

2025-10-06 via Nuitee
solo_traveller ca
5
Service/hotel do not live up to their high price. Would recommend looking for other options.
Pros:

Breakfast was fine. I ordered a boiled egg and toast. Not on the menu but it was cooked perfect for me. Waitress was ok, except for the fact that I had to go looking for someone to take my breakfast order. They were busy all talking amongst themselves at the bar. I felt I was interrupting them.
Room was clean and towels and sheets all smelled great. Good water pressure in shower. TV had many channels to watch in lots of different languages.

Cons:

Fridge in room VERY noisy. Room outdated but clean.
Check in and check out quite unfriendly. I appreciated (and drank ) the two small bottles of water in my room. I asked please for another at checkout and was told I would need to pay for a bottle of water. I was not expecting this response as the hotel is one of the more expensive in SJDS. DEFINITELY need a hospitality review with the staff.

2025-09-20 via Nuitee
B
Body couple ni
10
Pros:

Muy bonito el local iel personal muy amistoso.

Cons:

Todo estaba muybien

2025-08-09 via Nuitee
R
Rodriguez family_with_children ni
10
La crítica constituye a mejorar la calidad.
Pros:

La calidez de la atención del personal .

Cons:

El café. Creo que pueden mejorar en la calidad del café.
Di la sugerencia de monitores de brazalete con dispositivos de llamado en mesa , para no estar levantando la mano y esperar que alguien del personal vea la señal .

2025-08-04 via Nuitee
B
Bayardo jose family_with_children ni
9
Pros:

Exelente uvicacion

Cons:

Las camas. Son duras

2025-07-23 via Nuitee
O
Oscar solo_traveller ni
10
2025-07-12 via Nuitee
M
melendez couple cr
10
Satisfecho con todo
Pros:

Su ubicación está excelente, muy cómodo y excelente personal.

2025-07-07 via Nuitee
Z
Zuniga young couple ni
10
Exceptional
2025-07-07 via Nuitee
S
Segundo family
6
Pros:

Buena ubicación.

2025-06-11 via Nuitee
M
Manny young couple us
6
Pleasant
2025-06-10 via Nuitee
G
Gloria
2
Pros:

I made a mistake when booking but at arrival fixed i needed one of the 2 rooms reserved changed to 3 people not a problem at all hotel reception were constantly following us checking on my group not appreciated at all
staff made me fell super uncomfortable during my stay
not happy not staying again

2025-06-01 via Nuitee
M
mario family
10
Pros:

Staff are really friendly and attentive to guess. But, my room was terrible. The AC broke down in the middle of the night and water had low pressure

2025-03-27 via Nuitee
S
Sheldon family_with_children
8
Pros:

Received a call from the hotel 30 mins prior to arrival saying they were overbooked. When we arrived they were able to accommodate us with another room with a roll away bed for our daughter. They were very friendly and apologetic location is great, right on the beach. It is very loud at night since it is very close to the bars. If you are looking for locations it is fantastic, if your looking for quiet it might not be for you. Breakfast was a full breakfast off the menu which was great.

2025-02-16 via Nuitee
L
Lisa
10
Recommend
Pros:

Great location and friendly staff. The restaurant was great too.

2025-02-15 via Nuitee
M
Michael
6
Good spot, need to up their game
Pros:

We enjoyed our stay. Overall it’s an excellent spot on the edge of town and across from the beach. The rooms need blankets as it’s hard to monitor the ac and we were cold. The hot water in the shower was not hot, just tepid.

2025-02-04 via Nuitee
C
Carmen young couple us
10
Place was warm and clean
Pros:

Very clean and the staff was nice and friendly

Cons:

It was under construction

2025-02-01 via Nuitee
M
Minda
8
Pros:

Beautiful old building overlooking the ocean. The staff was great. They were extremely polite and helpful. The only issue for us was the noise during the night. There were some loud guests in the hallway and It sounded like someone was drilling above us until midnight. We had to get up at 5 so it ended up being a short night of sleep.

2025-01-27 via Nuitee
V
Victor family
10
Pros:

The staff is very friendly Ashlyn at front desk is very helpful spoke English she’s outstanding customer service great experience thank you

2025-01-24 via Nuitee