Hotel La Casa de Mamá

Hotels
8.9 (499 reviews)
Guadalupe Victoria # 56, Barrio de la Merced , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Luggage storage
Safety deposit box
Tour desk
Massage services
Packed lunches
Shuttle service (additional charge)
Kid meals
See all facilities

Review Highlights

Pros:
Clean
Great location
Nice pool
Friendly staff
Cons:
Inconsistent service
Temperature control issues
Restaurant availability

Categories

Cleanliness
8.86
Exceptionally clean experience mentioned in multiple reviews.
Service
9.03
Mixed comments; while some praised staff friendliness, others experienced poor service at the front desk.
Location
9.37
Repeatedly praised for excellent location near the city center and attractions.
Room Quality
8.82
General satisfaction with spacious and comfortable rooms.
Amenities
8.75
Additional features like the pool were positively noted, but some amenities did not function properly.
Value for Money
8.81
Overall value perceived as good, with some suggestions for packages to include breakfast.
Food and Beverage
8.36
Not all services like restaurant availability met expectations, lowering the score.
Overall Experience
9.23
Positive overall sentiment with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:43

Property Description

Luxurious Stay in San Cristóbal de Las Casas

Nestled in the heart of San Cristóbal de Las Casas, Hotel La Casa de Mamá offers a blend of comfort and convenience.

Charming Amenities
Indulge in relaxation with our outdoor swimming pool and savor delicious meals at our on-site restaurant.

Convenience at Your Fingertips
From free WiFi access to a 24-hour front desk, we ensure your stay is hassle-free. Explore the city with ease, as key attractions like San Cristobal Cathedral and Museo del Ambar are just a stone's throw away.

Ready to experience the beauty of San Cristóbal de Las Casas? Book your stay at Hotel La Casa de Mamá now.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 499 reviews
Cleanliness: 8.86
Service: 9.03
Location: 9.37
Room Quality: 8.82
Amenities: 8.75
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 9.23
V
vom Hofe • solo_traveller • mx
10
2026-05-22 • via Nuitee
A
Angel • solo_traveller • mx
10
Pros:

El lugar es muy bonito, rústico pero de la mejor manera posible, las habitaciones muy limpias, la comida que tienen en su restaurante es muy buena y con todos los alimentos frescos. Si tienen niños y tienen la oportunidad de desayunar ahi y piden la opción de hot-cakes prueben la mermelada casera.
Pero lo mejor del lugar es la atención que dan los mismos dueños del hotel junto con todo el persona, la verdad personas muy amables y serviciales.l

2026-05-19 • via Nuitee
M
Montserrat • solo_traveller • mx
10
Excelente lugar, muy cuidado.
Pros:

El personal es muy amable y las instalaciones están verdaderamente bien cuidadas. Todo está muy limpio y se ve que dedican mucho tiempo y amor a mantenerlo así.

Cons:

Lo único que podrían mejorar son las cortinas. Tienen unas que se ven muy bonitas, pero no son tan prácticas porque dejan pasar más luz de la que deberían. Fuera de eso el lugar es perfecto.

2026-05-15 • via Nuitee
J
John • solo_traveller • us
9
I would happily stay there again.
Pros:

The property was beautiful with lots of artistic touches. The staff and management were exceptionally friendly and helpful.

Cons:

The restaurant was a little overwhelmed by the size of the breakfast crowd so service was noticeably slow. Returned the next day to a much smaller crowd and both service and food quality was exceptional.

2026-05-05 • via Nuitee
A
Annie • solo_traveller • fr
10
2026-04-20 • via Nuitee
T
Tellez • solo_traveller • mx
8
Pros:

Su decoración y áreas de jardín.

Cons:

Habitaciones estrechas.

2026-04-16 • via Nuitee
S
Salazar Jiménez • family_with_children • mx
10
Pros:

Muy bonito y comodo

Cons:

Que nos subieron el precio. En booking reservamos por un precio las habitaciones y allá nos difiero que era mas porque las habitaciones seleccionadas costaban mas.. y pues no modo. Se pago como $800 de mas.

2026-04-08 • via Nuitee
M
MERCEDES • extended_group • es
10
Maravillosa estancia en un lugar encantador
Pros:

Bien ubicado y muy bonito

Cons:

todo muy bien

2026-04-07 • via Nuitee
A
Andrea • couple • at
9
Very nice stay, will come again!
Pros:

The staff was very friendly - especially the "Mama" :) The location is very beautiful, it felt like a casa in Italy and it was very lovely decorated. The location is great as well, in 10min on foot you are on the main square.

Cons:

One of the listed benefits were a taxi to the airport. So we ordered a taxi to the Tuxtla airport. But actually only ordering the taxi was included so we had to pay for it. I think to avoid further misunderstandings it'd be better to remove this entry since it's not really a benefit per se.

2026-03-10 • via Nuitee
J
juan francisco • family_with_children • es
10
2026-03-09 • via Nuitee
J
Jakob • family_with_children • de
10
Pros:

Very attentive staff, great atmosphere, good location. The pool is heated. I'll always go back.

2026-03-02 • via Nuitee
B
Brigitte • family_with_children • at
10
Pros:

Das Hotel war ein Paradies! Schönste Unterkunft auf meiner Rundreise durch México! Die Chefin sowie das Personal waren soooooo lieb! Frühstück war auch ausgezeichnet!

2026-03-01 • via Nuitee
D
Delia • family_with_children • mx
10
Pros:

Todo! Las instalaciones y sobre todo su personal, son tan lindos y amables, tuvieron el gran gesto de dejarme un pastelito porque fui por motivo de mi cumpleaños. Gracias

Cons:

Tener que regresar! Todo fantástico!

2026-03-01 • via Nuitee
R
roseline • family_with_children • fr
7
Pros:

L'emplacement à 15mm à pied du zocalo

Cons:

Chambre sombre donnant sur les toits alors que de nombreuses chambres vue piscine étaient disponibles. Est-ce en raison d'un réservation booking ?

2026-02-28 • via Nuitee
J
Jitka • couple • cz
9
Good choice
Pros:

Nice location, close to the center. The hotel is very clean, with a nice heated pool (the weather was too cold for us, so we did not use it, but some other guests enjoyed it) and a lovely green courtyard. We stayed here only one night and could have easily spent more time here.

Cons:

The only small thing that took away from our great feeling was the figure of probably the female owner who kept walking through the grounds with a frowny face, sometimes giving emphatic orders to employees.

2026-02-23 • via Nuitee
P
Philippe • family_with_children • fr
9
Très bel établissement, bien tenu et très bien situé. Rien à dire. Le plus : une piscine chaude et bien entretenue ; un
2026-02-22 • via Nuitee
N
Nelson • couple • ca
5
Unique
Pros:

Location and atmosphere

Cons:

Bed hard a rock

2026-01-24 • via Nuitee
P
Pronost • family_with_children • fr
9
Le calme en pleine ville
Pros:

La chambre avec le lit king size
Le cadre extérieur du patio
Le calme
Le petit déjeuner
La gentillesse du personnel
la wifi
la douche (enfin de l'eau chaude)

Cons:

Rien

2026-01-22 • via Nuitee
J
Jose • couple • us
10
2026-01-19 • via Nuitee
P
Paula • couple • pt
10
A perfect stay in a wonderful city!
Pros:

Casa de Mama felt like home way from home. The property is lovely and immaculate and run extremely professionally, but with a family feel. Having the restaurant open for breakfast and lunch was very convenient and the service (Raúl) and food was excellent. Centro was just a few blocks away. We loved our stay and hope to return.

2026-01-14 • via Nuitee