Villa Santa

Hotels
8.5 (940 reviews)
calle los orfebres 379 , Chiclayo , PE

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good location for travelers
Cons:
Issues with room cleanliness
Delayed service for parking
Inconsistent amenities

Categories

Cleanliness
7.75
Multiple comments indicated issues with cleanliness, specifically a room smelling of sewage.
Service
9.25
General positive remarks about the staff being kind and responsive, despite isolated negative experiences.
Location
9.25
Proximity to restaurants and main plaza mentioned positively.
Room Quality
7.25
Several comments indicated discomfort due to old infrastructure and poor maintenance.
Amenities
8.75
Well-maintained amenities were appreciated, though some guest complaints reduced the rating.
Value for Money
8.25
A mix of sentiments; some guests felt they didn't get the value advertised.
Food and Beverage
8.75
Not directly addressed in reviews, assumed standard quality for this hotel tier.
Overall Experience
8.75
Mixed experiences but overall a reasonable stay for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:12

Property Description

Modern Accommodations
Villa Santa, just a 5-minute drive from the airport in Chiclayo, offers modern accommodations with free WiFi and daily breakfast. Each room features a desk, private bathroom, and a flat-screen TV with cable channels.

Convenient Amenities
Guests at Villa Santa can enjoy a 24-hour front desk and daily maid service for a hassle-free stay. The property is conveniently located near the bus station and main square, making it easy to explore the city.

Shuttle Services Available
For added convenience, shuttle services can be arranged for an extra fee, ensuring seamless transportation during your stay at Villa Santa.

Book your stay now at Villa Santa for a comfortable and convenient experience in Chiclayo!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 940 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 8.75
G
Gonçalves • solo_traveller • br
10
Pros:

Localização e estacionamento. Pessoal da recepção muito atencioso. Emprestaram inclusive ferro de passar

2026-09-19 • via Nuitee
O
Oscar • family_with_children • pe
10
Cumplió mis expectativas
Pros:

Precio - servicio

Cons:

Todo bien

2026-09-15 • via Nuitee
L
Lai Yang • solo_traveller • pe
10
2026-09-14 • via Nuitee
B
Briones Urbina • couple • pe
10
excelente
Pros:

las habitaciones

Cons:

todo estaba bien

2026-09-13 • via Nuitee
J
Jorge • solo_traveller • pe
7
Pros:

Una zona tranquila

2026-09-08 • via Nuitee
M
Montenegro Perez • solo_traveller • pe
9
2026-09-07 • via Nuitee
A
Alex Rinza • solo_traveller • pe
9
2026-09-06 • via Nuitee
S
saavedra polo • extended_group • pe
8
Pros:

Me pareció un buen hospedaje, encontramos la habitación limpia, la señorita de atención fue amable. Buen lugar relación calidad - precio.

Cons:

Esta un poco alejado al centro de la ciudad pero para un viaje de pasada es buen hospedaje.

2026-09-06 • via Nuitee
P
Prisca • solo_traveller • it
6
Ottima posizione per l' aeroporto.
Pros:

Sono stata contattata dall' hotel il giorno stesso del mio arrivo con un' e-mail di cortesia in cui mi hanno molto gentilmente proposto di prenotarmi un taxi per venire a prendermi al terminal del bus con cui sarei arrivata. Metà del personale era molto disponibile, e mi è stata offerta una stanza più comoda da raggiungere coi miei molti bagagli, dato che mi fermavo solo poche ore per poi andare in aeroporto, al primo anzichè al quarto piano - in hotel è assente l' ascensore.
L'acqua della doccia era calda, miscelabile con l'acqua fredda al punto giusto!
Posizione comodissima per raggiungere l' aeroporto.

Cons:

La stanza era molto calda. Suggerisco di sceglierne una con l'aria condizionata e non solo col ventilatore.

2026-09-05 • via Nuitee
P
Palacios Colqui • family_with_children • pe
10
2026-09-01 • via Nuitee
P
Palacios Colqui • family_with_children • pe
8
2026-09-01 • via Nuitee
J
Jeremías • couple • ve
6
2026-08-31 • via Nuitee
G
Giovanni • solo_traveller • co
9
Pros:

Garaje en las instalaciones

Cons:

No había mantequilla o mermelada en el desayuno, tampoco fruta.

2026-08-29 • via Nuitee
N
Natalia cristina • extended_group • de
8
Bueno :)
Pros:

Todo estuvo bien

Cons:

Habitación pequeña

2026-08-26 • via Nuitee
2
2003 • solo_traveller • pe
6
2026-08-14 • via Nuitee
A
Alexia • couple • pe
10
Bonito
Pros:

Si

Cons:

El precio de los snaks

2026-08-09 • via Nuitee
L
Luis Daniel • solo_traveller • pe
1
Nos estafaron al reubircarnos en un hotel mintiendo con las características de la habitación
Pros:

Nada me siento estafado, ya que me contactaron del hotel villa santa para reubircarnos en otro hotel debido que la habitación que teníamos reservada estaba en mantenimiento la tina, nos mintieron diciendo que en hotel escala urban donde nos reubicarian contaba también con tina, a pesar que en buena fe acepte la habitación en el quinto piso sin ascensor pero lo no encontrar la tina y pagar el mismo precio una total estafa

Cons:

Que nos mientan y estafen, ya que me contactaron del hotel villa santa para reubircarnos en otro hotel debido que la habitación que teníamos reservada estaba en mantenimiento la tina, nos mintieron diciendo que en hotel escala urban donde nos reubicarian contaba también con tina, a pesar que en buena fe acepte la habitación en el quinto piso sin ascensor pero lo no encontrar la tina y pagar el mismo precio una total estafa

2026-08-05 • via Nuitee
M
Martin • solo_traveller • pe
10
Pros:

TODO EL PERSONAL MUY AMABLE, SI VOLVERÍA.

2026-08-03 • via Nuitee
R
Ramos • solo_traveller • pe
7
2026-07-25 • via Nuitee
G
Guerra.r • solo_traveller • pe
10
2026-07-24 • via Nuitee