Hilton Garden Inn Phoenix Downtown

Hotels
•
Hilton Garden Inn
8.6 (478 reviews)
15 East Monroe Street , Phoenix , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful facilities
Vibrant rooftop bar
Good service
Cons:
Lack of parking
Room cleanliness issues
Noisy HVAC
Outdated room

Categories

Cleanliness
7.95
Several comments about room smell and cleanliness issues.
Service
9.45
Attentive and friendly staff mentioned; overall positive service experience.
Location
9.45
Great location repeatedly praised; central and convenient.
Room Quality
8.05
Some room quality issues mentioned, including outdated rooms and cleanliness.
Amenities
7.95
Limited amenities noted, particularly lack of a pool and issues with the rooftop bar.
Value for Money
7.95
Parking fees and value perception influenced by amenities.
Food and Beverage
8.95
Food quality in the rooftop bar positively highlighted, though limited options noted.
Overall Experience
9.05
Positive experiences outweigh negatives for many guests, despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Luxurious Accommodation in Phoenix Downtown

Modern Amenities: Hilton Garden Inn Phoenix Downtown offers free WiFi in every room along with convenient coffee-making facilities.

Convenient Facilities: With a 24-hour front desk and a 24-hour fitness centre, guests can enjoy round-the-clock service and stay active during their visit.

Prime Location: Situated just 400 meters from the Phoenix Convention Center and 700 meters from Copper Square, our hotel is centrally located for business and leisure travelers alike.

Book your stay at Hilton Garden Inn Phoenix Downtown for a perfect blend of comfort, convenience, and prime location.

Important information:

Pets are allowed for a nonrefundable pet fee of $75 per stay, up to 4 nights plus tax.
More than 4 nights is $150 per stay plus tax.
Max 2 pets, and max of 50 lbs. Dogs or Cats only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 43 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 478 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.05
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 9.05
J
jana • extended_group • us
10
wonderful, central, clean and friendly
Pros:

bar on the top, friendly staff, cleaninness

2026-05-30 • via Nuitee
R
Rodrigo • couple • br
8
2026-05-28 • via Nuitee
T
Tammra • solo_traveller • us
10
Pros:

The view, had a corner room

Cons:

Didn't like the smell of the products in the bathroom. Shampoo smelled bad 👎

2026-05-10 • via Nuitee
B
Bertha • couple • us
10
Pros:

Location, cleanliness and comfortable

Cons:

Construction going on outside and could hear the noise

2026-04-17 • via Nuitee
J
Jeffrey • couple • us
10
2026-04-12 • via Nuitee
B
Browne • solo_traveller • us
10
2026-04-10 • via Nuitee
W
WebBrown • Family • Aurora, Colorado
8
It’s fine
Pros:

Old building with lots of character. Room was large as was the bathroom. Contemporary design and decor. Customer service was good. Only reason I gave it 4 stars instead of of 5 was because of cleanliness. My room (1217) has various stains (some sticky) on the bathroom wall paper . A simple wipe down by housekeeping could have taken care of it. But with a lack of attention to cleaning details in the bathroom, of course it makes you wonder about the rest of the room,

2026-04-03 • via Tripadvisor
M
Mark • couple • us
10
2026-04-01 • via Nuitee
K
Kira • solo_traveller • us
9
Beautiful for Events and Stay
Pros:

It was beautiful. I had my baby shower here. Everything was perfect.

Cons:

The breakfast staff was a little wonky but the front desk staff was quick to fix it for me.

2026-04-01 • via Nuitee
T
tsiong329 • Family
6
unauthorized charges
Pros:

we stayed at this location one night after our reservation at Embassy suite was cancelled due to gas leak. while the hotel stay was ok, upon checking my receipt i noted a lot of unauthorized charges (over $200) for food & beverages, we didn't consume. i just want to warn others to pay close attention to their receipt and charges.

2026-03-31 • via Tripadvisor
M
Michael • couple • gb
9
2026-03-24 • via Nuitee
A
Amanda • couple • us
10
2026-03-03 • via Nuitee
V
Verneta • couple • us
10
Pros:

It was a great room staff was very nice and helpful

2026-03-01 • via Nuitee
T
Tanee • family_with_children • us
6
Great Location, for enjoying Downtown
Pros:

The space of the room as well as the proximity to Downtown activities is amazing I enjoyed the floors and mirrors.

Cons:

We live in 2025 an age where people video record things to not only showcase their experiences when traveling but it also brings recommendations to good travel spots, so I suggest you guys enjoy the free exposure and allow some filming as long as it's not encroaching on the privacy on other guest or staff.

The way the older lady ran me down and nice/ Nastily answered my questions was insane. unfortunately, didn't get to experience the rooftop bar because they open at 5pm and close at 10pm which is a bit of a downer. I wasn't really able to get any good reviews to showcase the hotel because a lady told me I was on private property and when asked if I was able to use the computer room I was told no it's for gust although I was a guest! The views from the room is about 7/10 because they do not have floor to ceiling windows in the particular room we stayed in, I will say the hotel is a bit older and could use some updates in the ceilings of the room because there are visible water spots and cracks. Also there isn't a pool inside or out.
unfortunately, didn't get to experience the rooftop bar because they open at 5pm and close at 10pm which is a bit of a downer. I wasn't really able to get any good reviews to showcase the hotel because a lady told me I was on private property and when asked if I was able to use the computer room I was told no it's for gust although I was a guest! The views from the room is about 7/10 because they do not have floor to ceiling windows in the particular room we stayed in, I will say the hotel is a bit older and could use some updates in the ceilings of the room because there are visible water spots and cracks. There's also no pools on the property which is a bit disappointing.

So my overall is 6/10 and I'd more than likely be finding a different location for my next stay to share with my travel community for great hotel spots in Downtown Phoenix

2026-01-20 • via Nuitee
A
Anthony • couple • us
9
2026-01-12 • via Nuitee
C
Cameron • solo_traveller • us
10
Great
Pros:

Everything

Cons:

Nothing

2026-01-10 • via Nuitee
K
Katelin • extended_group • us
10
2026-01-05 • via Nuitee
S
Seth • solo_traveller • us
6
Pros:

Great location, extremely attentive and friendly staff and fun rooftop bar

Cons:

Weird noise every 20 minutes, possibly HVAC related

2025-12-23 • via Nuitee
M
M5221LCjimf • Business
2
Basically Stealing Money
Pros:

Hilton Inn double-charged a business associate of mine, admitted to the mistake, and will not refund the money. Unprofessional business management practices. I will not be making a return visit to this spot.

2025-12-21 • via Tripadvisor
M
Maria • extended_group • us
9
Pros:

It was so beautiful, only wish breakfast was included

2025-12-17 • via Nuitee