Hampton Inn & Suites - Richmond - Downtown, VA

Hotels
Hampton Inn
7.3 (481 reviews)
700 East Main Street - Suite A , Richmond , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Nice breakfast spread
Good staff
Cons:
Poor cleanliness
Inadequate service
High prices for low quality

Categories

Cleanliness
5.69
Numerous mentions of poor cleanliness across multiple reviews, reflects a significant issue.
Service
6.66
Generally low rating based on experiences of inadequate response and assistance from staff.
Location
8.7
Multiple reviews highlight the convenience of the hotel's location for various activities.
Room Quality
7.15
Mixed feelings; while some rooms were fine, others were reported as poorly maintained.
Amenities
7.68
Amenities mentioned varied in quality; some were liked while others noted limitations.
Value for Money
7.14
Several complaints about paying high prices for subpar experiences suggest poor value.
Food and Beverage
7.69
Breakfast received positive notes, but limited menu at rooftop restaurant noted.
Overall Experience
7.66
Overall mixed feedback indicates significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:16

Property Description

Luxurious Accommodations:
Experience comfort and style at Hampton Inn & Suites - Richmond - Downtown, VA. Each room is equipped with a flat-screen TV and complimentary toiletries for a relaxing stay.

Convenient Amenities:
Enjoy the convenience of an on-site restaurant and a 24-hour front desk to cater to all your needs promptly during your stay in Richmond.

Prime Location:
Situated just steps away from the Greater Richmond Convention Centre, our hotel is also close to attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts, making it the ideal choice for both business and leisure travelers.

Book your stay at Hampton Inn & Suites - Richmond - Downtown, VA now for a memorable experience in the heart of Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7.3
Based on 481 reviews
Cleanliness: 5.69
Service: 6.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 7.66
M
Margo couple us
10
Hotel was a quiet retreat and a restorative walk from VCU Gateway.
Pros:

Location, breakfast and helpfulness of staff were all good. It has 18 floors plus a rooftop restaurant so very much a big city feeling. There is even a restaurant just near the lobby but closes at 7pm during the week so try to eat early.

Cons:

Was a bit of a challenge to recognize the entrance. The hotel name is not very obvious but the USPS is the same entrance and that is big and bright. Elevator took a bit of getting use to but just select floor and it will tell you which Elevator to use.

2026-08-28 via Nuitee
W
Wanda extended_group us
10
2026-08-28 via Nuitee
E
EVORA couple us
8
Location was great for the reason I was there. Staff was friendle
Pros:

Confusing entrance and location. 2 hotels in one.

Cons:

No dislikes

2026-08-27 via Nuitee
D
Dan couple us
9
2026-08-25 via Nuitee
A
ANDRZEJ family_with_children pl
8
Pros:

WiFi. Spoko śniadanie. Bardzo uprzemy i pomocny personel

Cons:

Wszystko ok. Zwykły hotel sieciowy

2026-08-16 via Nuitee
R
Ray family_with_children us
10
Excellent
2026-08-13 via Nuitee
L
Lourdes couple us
5
Overall it wasn’t terrible
Pros:

Located right downtown, near all
Main restaurants

Cons:

Entrance of the building smelled like sewage.
We were in town for a family vacation, rooms did not have any drawers to put our clothes in.
Our 10yr old was also sad they didn’t have a smart tv as we normally like to sign into our Netflix account for him to watch his shows when we’re at the hotel.
I asked for full room service on our third day. They did not change our sheets, did not vacuum our floors and did not leave fresh towels.

2026-08-12 via Nuitee
I
In And Out family_with_children us
6
2026-08-10 via Nuitee
J
Jayne solo_traveller us
7
2026-08-09 via Nuitee
T
Tetiana solo_traveller ua
10
Pros:

Чисто, тихо, все зручно.

Cons:

Відсутність сейфу в номері.

2026-08-07 via Nuitee
D
David couple us
10
2026-08-04 via Nuitee
L
Laurie couple us
9
2026-08-02 via Nuitee
L
Latoya couple us
1
I can’t I never stayed there.
Pros:

I couldn’t tell you cause I never got to stay cause nobody was at the front desk to check me & my guess in & I came all the way from South Carolina.

Cons:

I never got to stay there no one was at the front desk I had to leave & find another hotel & I didn’t even get my money back. I called customer service several times & still no response I wouldn’t recommend this hotel to my worse enemy.

2026-07-24 via Nuitee
L
Larry extended_group us
2
It was not the best experience I’ve had at Hampton
Pros:

The staff in the location was good

Cons:

The first room we were in the AC did not work. We switched to the next room in that room smelled like smoke. And then third room we stayed in with the shower. Handel was broken off so it was very difficult to turn the shower handle

2026-07-22 via Nuitee
C
Charles family_with_children us
8
So good we have already booked for a future trip.
Pros:

Location and the beds were very comfortable

Cons:

The TV only had one channel and when we tried to get the channel guide or change Chanel’s it didn’t work.

2026-07-22 via Nuitee
J
John solo_traveller us
9
2026-07-14 via Nuitee
H
Halima solo_traveller us
7
I like the hotel and Will definitely come back
Pros:

It was close to the convention center, but I would like something closer where I can walk and not take an Uber. It is a nice hotel and everybody were friendly.

Cons:

The room was dirty. The floor was sticky. The toilet seat was loose. One side had came out, but I screwed them back. The next day I had the cleaning lady came and cleaned. My room and showed her all what I wanted to get done and she did an excellent job. I would definitely come back.

2026-07-11 via Nuitee
K
Khalid family_with_children us
1
Bed was so bad AC was not working
Pros:

It ok

Cons:

Bed

2026-07-06 via Nuitee
R
Rebecca family_with_children us
7
2026-06-28 via Nuitee
T
Tannya (Min Tong) couple us
10
2026-06-27 via Nuitee