Hampton Inn & Suites - Richmond - Downtown, VA

Hotels
•
Hampton Inn
7.3 (470 reviews)
700 East Main Street - Suite A , Richmond , us
+1 804-643-5400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Nice breakfast spread
Good staff
Cons:
Poor cleanliness
Inadequate service
High prices for low quality

Categories

Cleanliness
5.69
Numerous mentions of poor cleanliness across multiple reviews, reflects a significant issue.
Service
6.66
Generally low rating based on experiences of inadequate response and assistance from staff.
Location
8.7
Multiple reviews highlight the convenience of the hotel's location for various activities.
Room Quality
7.15
Mixed feelings; while some rooms were fine, others were reported as poorly maintained.
Amenities
7.68
Amenities mentioned varied in quality; some were liked while others noted limitations.
Value for Money
7.14
Several complaints about paying high prices for subpar experiences suggest poor value.
Food and Beverage
7.69
Breakfast received positive notes, but limited menu at rooftop restaurant noted.
Overall Experience
7.66
Overall mixed feedback indicates significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:16

Property Description

Luxurious Accommodations:
Experience comfort and style at Hampton Inn & Suites - Richmond - Downtown, VA. Each room is equipped with a flat-screen TV and complimentary toiletries for a relaxing stay.

Convenient Amenities:
Enjoy the convenience of an on-site restaurant and a 24-hour front desk to cater to all your needs promptly during your stay in Richmond.

Prime Location:
Situated just steps away from the Greater Richmond Convention Centre, our hotel is also close to attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts, making it the ideal choice for both business and leisure travelers.

Book your stay at Hampton Inn & Suites - Richmond - Downtown, VA now for a memorable experience in the heart of Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 470 reviews
Cleanliness: 5.69
Service: 6.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 7.66
L
Latoya • couple • us
1
I can’t I never stayed there.
Pros:

I couldn’t tell you cause I never got to stay cause nobody was at the front desk to check me & my guess in & I came all the way from South Carolina.

Cons:

I never got to stay there no one was at the front desk I had to leave & find another hotel & I didn’t even get my money back. I called customer service several times & still no response I wouldn’t recommend this hotel to my worse enemy.

2026-07-24 • via Nuitee
L
Larry • extended_group • us
2
It was not the best experience I’ve had at Hampton
Pros:

The staff in the location was good

Cons:

The first room we were in the AC did not work. We switched to the next room in that room smelled like smoke. And then third room we stayed in with the shower. Handel was broken off so it was very difficult to turn the shower handle

2026-07-22 • via Nuitee
C
Charles • family_with_children • us
8
So good we have already booked for a future trip.
Pros:

Location and the beds were very comfortable

Cons:

The TV only had one channel and when we tried to get the channel guide or change Chanel’s it didn’t work.

2026-07-22 • via Nuitee
J
John • solo_traveller • us
9
2026-07-14 • via Nuitee
H
Halima • solo_traveller • us
7
I like the hotel and Will definitely come back
Pros:

It was close to the convention center, but I would like something closer where I can walk and not take an Uber. It is a nice hotel and everybody were friendly.

Cons:

The room was dirty. The floor was sticky. The toilet seat was loose. One side had came out, but I screwed them back. The next day I had the cleaning lady came and cleaned. My room and showed her all what I wanted to get done and she did an excellent job. I would definitely come back.

2026-07-11 • via Nuitee
K
Khalid • family_with_children • us
1
Bed was so bad AC was not working
Pros:

It ok

Cons:

Bed

2026-07-06 • via Nuitee
R
Rebecca • family_with_children • us
7
2026-06-28 • via Nuitee
T
Tannya (Min Tong) • couple • us
10
2026-06-27 • via Nuitee
J
julien • solo_traveller • fr
10
A great stay in Richmond,VA
Pros:

The room was very clean and confortable. It is also super quiet.

2026-06-22 • via Nuitee
A
Amanda • couple • us
10
2026-06-15 • via Nuitee
W
Wayne • solo_traveller • au
9
Great hotel
Pros:

Location of hotel and staff plus size of room.

Cons:

Lack of USB or USC charge points near bed.

2026-05-22 • via Nuitee
Z
Zavadil • solo_traveller • us
6
2026-05-18 • via Nuitee
V
Vanative1 • solo_traveller • us
7
Great downtown RVA location, some room for improvement
Pros:

Location, ease of check in, access to parking garage, free breakfast. First room they gave us smelled of smoke, so Jacob at the front desk graciously moved us to another room which ended up being a larger space!

Cons:

While the room size was great, there were stains on the carpet, not enough lighting for the room size, and they short-sheeted one of the beds.

The bathroom was large but no ventilation, and no towel bars to hang used ones. If we're to be more mindful of the environment and not request fresh towels daily, there should be towel bars to hang them to dry.

Also, the luggage carts were a bad design and they only had 2 for the entire hotel.

2026-05-17 • via Nuitee
B
Bulan • couple • us
10
2026-05-17 • via Nuitee
T
Terri • solo_traveller • us
1
Pros:

Nothing

Cons:

There was Noone at the desk gave me keys to a room that was out of service then room was dirty no one to tell elevators were dangerous

2026-05-16 • via Nuitee
C
Colt • couple • us
1
Our reserved room was not available to us when we arrived at 9:30pm.
Pros:

Never got a chance to try it.

Cons:

That you cancelled our reservation after we agreed with your representative that we would NOT cancel.

2026-05-14 • via Nuitee
P
Priscilla • couple • us
5
Terrible
Pros:

The breakfast was cold and the ladies bathroom in the lobby was terrible- 2 stalls were not working and smelling. We were expecting to have dinner in the hotel and the restaurant was locked down. The garage was tight and the trash cans were overflowing. And on top of that we couldn’t even get out of the garage when it was time to leave. The room was cold so we had to get a heater, because it to long to get warm.

Cons:

Everything

2026-05-10 • via Nuitee
D
Devin • couple • us
10
2026-05-08 • via Nuitee
B
Bradner • couple • us
6
Nice staff trying to cope with outdated and very un-Hampton Inn quality devices and infra-structure
Pros:

Did not eat breakfast but Hampton Inn usually has a nice one. Crew at desk were trying to be helpful. Hampton Inn beds are great.

Cons:

Hard to find entrance. Room had NO usb ports or connections for devices......hadn't been in room like this in maybe a decade. The tv remote would not work. Told staff and they came to room (left tv on so we would know) and I am sure put in battery. When we got back to room, the remote was crappy and we gave up and went to bed.

2026-05-07 • via Nuitee
J
Joe • couple • us
10
Pros:

great location, loved the breakfast, the rooftop bar was amazing.

Cons:

not sure if this is you guys or not but if you are managing the rooftop bar i would suggest having an option on the menu for just some well drink cocktails. whisky/coke, vodka/cranberry ect, menu cocktails were kind of expensive.

2026-05-07 • via Nuitee