Hotel City Lugano

Hotels
9.2 (454 reviews)
Via Giuseppe Bagutti 4 , Lugano , CH

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Super clean rooms
Attentive staff
Cons:
Hard bed

Categories

Cleanliness
9.63
The hotel is described as super clean.
Service
9.1
Excellent service with attentive staff.
Location
9.14
Standard quality for this hotel tier.
Room Quality
9.09
Standard quality for this hotel tier.
Amenities
9.12
Fridge and kettle in room, enhancing the stay.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
9.3
Overall rated experience reflecting the hotel's strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Luxurious and Convenient Accommodation
Hotel City Lugano offers a modern and stylish stay just steps away from Lugano Exhibition Centre and the picturesque lake. The air-conditioned rooms are equipped with top-notch amenities like LED TVs, free minibar, and universal sockets for your convenience.

Top-Notch Facilities
Enjoy complimentary WiFi throughout the hotel, underground parking, and soundproofed rooms for a peaceful retreat. The lobby boasts a bar, breakfast area, and a terrace for relaxation.

Prime Location
Situated near major attractions like Monte San Salvatore and Lugano Train Station, with easy access to public transport and nearby university, shops, and dining options.

Book now for an unforgettable experience at Hotel City Lugano!

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.

Please note that parking is available only for small or medium cars.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Location

Guest Reviews

9.2
Based on 454 reviews
Cleanliness: 9.63
Service: 9.1
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
V
Valentina • extended_group • ch
9
Great stay in Lugano
Pros:

Modern hotel with everything needed. The beds were very comfortable and the facilities very clean. The stuff was very professional and helpful, but hte highlight was the lady at the breakfast buffet, who offered good modd and a cheerful face even in the early morning and made everybody feel welcome. The food at the breakfast buffet was very nice, too.

Cons:

The walls of the bathroom were glass and the door did not close completely. It weas not a big deal for us, but keep this in mind if you're travelling with somebody you're not too familiar with.

2026-10-30 • via Nuitee
M
Marc • extended_group • ch
7
2026-10-26 • via Nuitee
T
Thomas • solo_traveller • ch
6
Gut gelegenes, ordentliches Stadthotel
Pros:

Sauber, gute Lage, freundliches Personal

Cons:

Geräuschvoller Kühlschrank, harte Matratze, sehr einfaches Frühstück, sehr enge Zufahrt Tiefgarage

2026-10-25 • via Nuitee
S
Stefano • solo_traveller • it
7
Buon soggiorno
Pros:

Ottimo Hotel molto centrale pulito e con una buona colazione e provvisto di garages al bisogno con ristoranti in zona facili da raggiungere anche a piedi .

Cons:

Un po caro , ma siamo in Svizzera

2026-10-20 • via Nuitee
M
Mattia • family_with_children • it
10
2026-10-18 • via Nuitee
M
Maryam • family_with_children • lu
10
Attentive staff
Pros:

Amazing hotel, great value for money. Rooms are big and super clean. As a family of 4 we got 2 rooms that were connecting in the hall which qas super nice.

Our dog got a towel for the paws and bowl with food which was super touching, we have not seen this anywhere.

I mentioned at check in that I am gluten intolerant, and next morning once I entered the restaurant for breakfast, the guy directly asked who was the gluten intolerant person in out room. I got fresh and warm gluten free bread and gluten free musli straight away.

The lady at the reception was very lovely, git us checked in at 12, even though officially check in was at 15.00

Not only this place is top notch facility, but the attention of the staff was really exceptional and was a highlight of our trip

Cons:

Nothing

2026-10-18 • via Nuitee
Z
Ziva • couple • il
9
Good and center hotel
Pros:

Good hotel in center Lugano great stuff especially the lady in the breakfast room helping in any way she can

2026-10-12 • via Nuitee
S
Stéphane • solo_traveller • ch
10
2026-10-10 • via Nuitee
L
Livio • solo_traveller • it
10
2026-10-09 • via Nuitee
E
Enver • couple • ch
7
zusammen gefasst, es war ruhig angenehm. Personal waren sehr freundlich.
Pros:

wir hatten keinen frühstück gebucht.

Cons:

Wir mussten Parkplatz bezahlen.
Badezimmer: WC Schüssel war nicht stabil und die Türe der Badezimmer ging nicht richtig zu.

2026-10-08 • via Nuitee
I
Inna • family_with_children • ua
10
Everything was perfect!
Pros:

Everything was perfect!

2026-10-08 • via Nuitee
M
Marija • solo_traveller • ch
9
War einfach super !
2026-09-19 • via Nuitee
B
Benedetta • solo_traveller • ch
9
Pros:

Hotel nuovo e pulito

2026-09-19 • via Nuitee
P
Paola • couple • it
8
Hotel all'altezza delle aspettative, centrale e molto pulito. Personale cordiale ed efficiente
Pros:

la posizione

2026-09-18 • via Nuitee
R
Robert • solo_traveller • us
10
Outstanding
Pros:

Evan the night manager was very professional, friendly and helpful. He is the person you want out front to represent your hotel

2026-09-15 • via Nuitee
T
Tania • family_with_children • ch
10
Weekendtrip
Pros:

La stanza era molto carina.

Cons:

-

2026-09-14 • via Nuitee
T
Tania • family_with_children • ch
10
Mini weekend a Lugano
Pros:

La stanza era molto spaziosa e pulita. Il hotel è moderno. Il servizio molto gentile e attenti. Ritorneremo.

Cons:

Niente da ridire.

2026-09-14 • via Nuitee
A
Annette • solo_traveller • ch
10
gutes Hotel, gut erreichbar mit Auto und ÖV
Pros:

Lage ideal für Fussballmatchbesuch und Stadt/Fussgängerzone
Einzelzimmer vorhanden

Cons:

nichts

2026-09-13 • via Nuitee
S
Sergejs • couple • lv
10
2026-09-13 • via Nuitee
R
Ruth • extended_group • ch
9
2026-09-12 • via Nuitee