Hotel City Lugano, Design & Hospitality

Hotels
•
Independent
9.2 (106 reviews)
Via G. Bagutti 4, Lugano, TI, 6900 , Lugano , CH
41-91-2220900

listing image 1
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Pets allowed

Facilities

Free WiFi
Terrace
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Smoke-free property
See all facilities

Review Highlights

Pros:
Super clean rooms
Attentive staff
Cons:
Hard bed

Categories

Cleanliness
9.63
The hotel is described as super clean.
Service
9.1
Excellent service with attentive staff.
Location
9.14
Standard quality for this hotel tier.
Room Quality
9.09
Standard quality for this hotel tier.
Amenities
9.12
Fridge and kettle in room, enhancing the stay.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
9.3
Overall rated experience reflecting the hotel's strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Discover the elegance of Hotel City Lugano, Design & Hospitality, centrally located in the heart of Lugano.

Luxurious Accommodations
Indulge in our 48 air-conditioned rooms designed for your comfort, featuring refrigerators, minibars, and modern flat-screen televisions. Each room offers complimentary wireless internet and private bathrooms stocked with luxurious toiletries and slippers.

Gourmet Dining Options
Savor delightful meals at our inviting restaurant, or grab a quick snack at the coffee shop/café. Enjoy refreshing drinks at our bar/lounge, and don’t miss our buffet breakfasts, served throughout the week.

Prime Location & Convenient Amenities
Situated just a stone's throw from Lake Lugano and local attractions, our hotel also offers essential conveniences such as concierge services, luggage storage, and self-parking to enhance your stay.

Experience the charm and hospitality of Lugano—book your stay at Hotel City Lugano today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 106 reviews
Cleanliness: 9.63
Service: 9.1
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
C
crespino • couple • it
8
2026-07-01 • via Nuitee
F
Franziska • couple • ch
8
Pros:

Schönes Zimmer, bequemes Bett. Wasserkocher im Zimmer.

Cons:

Etwas laut von der Strasse bei offenem Fenster. Kartonbecher statt Tassen und Gläser im
Zimmer. Nur Seife. Das Bad ist ein Glaskasten. Keine Privatsphäre auf der Toilette…

2026-06-30 • via Nuitee
E
Erik • solo_traveller • nl
7
Pros:

Op tien minuten afstand van t centrum (te voet)

Cons:

De parkeergarage… zeer smal en je moet twee krappe verdiepingen in rondjes naar beneden…

2026-06-30 • via Nuitee
B
Burbano • solo_traveller • ch
10
2026-06-29 • via Nuitee
M
Michel • family_with_children • ch
10
Das Hotel ist auf jeden Fall weiter zu empfehlen. Die Tiefgarage ist ein wenig eng, aber trotzdem sauber und sicher und
Pros:

Wir konnten bereits schon um 13:00 Uhr einchecken alles hat superschnell funktioniert. Das Personal war außergewöhnlich freundlich und hilfsbereit besonders die liebe Katja am Frühstücksbuffet war einfach nur Weltklasse so herzlich und so toll wurde ich schon sehr sehr lange nicht mehr bedient. Top

2026-06-29 • via Nuitee
M
Magali • couple • ch
7
C'était mon deuxième séjour et je pense pas le dernier.
Pros:

La qualité et la variété du petit-déjeuner, l'amabilité de sa responsable.

Cons:

le confort des oreillers

2026-06-28 • via Nuitee
L
Laura • couple • ch
8
2026-06-27 • via Nuitee
N
Nalesso • solo_traveller • it
9
Una notte a Lugano
Pros:

Cortesia, pulizia, qualità della stanza e colazione

2026-06-26 • via Nuitee
C
Columb • solo_traveller • gb
10
Lovely stay
Pros:

Modern, clean, nice bedroom, big breakfast room. Relaxing communal seating.
Not too far from the lakeside. Bus stop to railway station only five minutes walk.

Cons:

On a busy bit of the grid pattern streets.

2026-06-22 • via Nuitee
S
Szilvia • family_with_children • hu
9
2026-06-22 • via Nuitee
A
Alea • solo_traveller • ch
7
würde wieder kommen :)
Pros:

personal war sehr freundlich und zuvorkommend

Cons:

kein shampoo und bodylotion im bad
vorhänge im zimmer waren nicht ganz lichtdicht

2026-06-21 • via Nuitee
H
Heidrun • couple • de
8
2026-06-18 • via Nuitee
G
Gerd • couple • de
9
Alles OK!
2026-06-16 • via Nuitee
B
Bernd • family_with_children • de
5
2026-06-12 • via Nuitee
F
Fruhling • solo_traveller • us
10
Wonderful place.
Pros:

Breakfast hostess was fabulous and food was wonderful. Front desk reception was excellent. Exceeded my expectations.

Cons:

Need USB power jacks in room.

2026-06-08 • via Nuitee
P
Peter • couple • ch
10
2026-06-08 • via Nuitee
I
Irene • solo_traveller • ch
8
2026-06-08 • via Nuitee
N
Nicolas • solo_traveller • ch
9
2026-06-08 • via Nuitee
K
Konstantinidou • solo_traveller • gr
8
2026-06-07 • via Nuitee
N
Nina • couple • ch
8
2026-06-06 • via Nuitee