Hotel City Lugano, Design & Hospitality

Hotels
•
Independent
9.2 (106 reviews)
Via G. Bagutti 4, Lugano, TI, 6900 , Lugano , CH
41-91-2220900

listing image 1
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Pets allowed

Facilities

Free WiFi
Terrace
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Smoke-free property
See all facilities

Review Highlights

Pros:
Super clean rooms
Attentive staff
Cons:
Hard bed

Categories

Cleanliness
9.63
The hotel is described as super clean.
Service
9.1
Excellent service with attentive staff.
Location
9.14
Standard quality for this hotel tier.
Room Quality
9.09
Standard quality for this hotel tier.
Amenities
9.12
Fridge and kettle in room, enhancing the stay.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
9.3
Overall rated experience reflecting the hotel's strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:48

Property Description

Discover the elegance of Hotel City Lugano, Design & Hospitality, centrally located in the heart of Lugano.

Luxurious Accommodations
Indulge in our 48 air-conditioned rooms designed for your comfort, featuring refrigerators, minibars, and modern flat-screen televisions. Each room offers complimentary wireless internet and private bathrooms stocked with luxurious toiletries and slippers.

Gourmet Dining Options
Savor delightful meals at our inviting restaurant, or grab a quick snack at the coffee shop/café. Enjoy refreshing drinks at our bar/lounge, and don’t miss our buffet breakfasts, served throughout the week.

Prime Location & Convenient Amenities
Situated just a stone's throw from Lake Lugano and local attractions, our hotel also offers essential conveniences such as concierge services, luggage storage, and self-parking to enhance your stay.

Experience the charm and hospitality of Lugano—book your stay at Hotel City Lugano today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 106 reviews
Cleanliness: 9.63
Service: 9.1
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
F
Francois • solo_traveller • be
10
Pros:

L'hôtel est impeccable. très bien situé et d'un excellent rapport qualité prix. Le service est également vraiment au top. Je remercie en particulier la personne à la réception qui a tout organisé pour nous permettre un 'very late check-in' ainsi que la charmante dame qui s'est occupée de notre petit déjeuner et qui a été d'une gentillesse simplement incroyable!
Je recommande et garde l'adresse, c'est certain!

Cons:

Absolument rien.

2026-05-22 • via Nuitee
S
Salorio • extended_group • ch
9
Pros:

Die Dame am Morgenbuffet hat sich noch an mich erinnert 👍🏻

2026-05-22 • via Nuitee
L
lutz • solo_traveller • de
7
2026-05-21 • via Nuitee
W
Wendy • extended_group • ch
10
The perfect accomodation for our group.
Pros:

An extremely friendly welcome for a large group travelling together. Super clean and modern rooms with a lovely breakfast.

Cons:

Nothing - It was everything we hoped for.

2026-05-21 • via Nuitee
W
Wendy • couple • ch
10
Excellent, friendly customer service.
Pros:

Everything worked perfectly.

Cons:

Nothing - very satisfied.

2026-05-21 • via Nuitee
A
Anne • family_with_children • ch
8
We had a great time
Pros:

Breakfast is great!

Cons:

Location was a bit far from everything

2026-05-17 • via Nuitee
M
Michael • couple • ch
6
2026-05-17 • via Nuitee
C
Cosmin • solo_traveller • ch
10
2026-05-17 • via Nuitee
C
Carlos • couple • ch
9
Perfect -:)
2026-05-17 • via Nuitee
S
Stucki • couple • ch
9
Schön aber schade
Pros:

Alles toll bis auf-

Cons:

Das putzpersonal hat meine sehr kostspieligen Kontaktlinsen entsorgt.

2026-05-16 • via Nuitee
C
Cynthia • family_with_children • ch
10
2026-05-16 • via Nuitee
G
GARAJA • couple • ae
10
Pros:

The staff was brilliant thanks for them

2026-05-16 • via Nuitee
B
Belinda De Clercq • solo_traveller • be
8
2026-05-14 • via Nuitee
N
Nathalie • couple • ch
9
Super Hotel!
Cons:

Die Matratzen waren mit zu hart…

2026-05-11 • via Nuitee
N
Nicole • couple • ch
9
Schöner kurz Urlaub an bester Lage wir kommen wieder
Pros:

Direkte Bus Verbindungen sehr gute Betten und sehr sauber

Cons:

Es war alles zu unserer Zufriedenheit

2026-05-10 • via Nuitee
O
Oya • couple • de
9
2026-05-10 • via Nuitee
Y
Yves • couple • ch
8
Pros:

Le parking souterrain et l'acceuil en français.

Cons:

Matelas un peu dur

2026-05-07 • via Nuitee
E
Enrique • couple • ar
8
Todo bien
Pros:

La habitación muy confortable.
Wifi funcionó muy bien en la habitación y en otros lugares del hotel
El personal de recepción muy amable pero no hablaban en Español
En general un lindo hotel
Esta bien ubicado pero a unas cuantas cuadras de la estación de tren y como a 10 cuadras del centro.-

Cons:

En general todo bien
Que el personal de recepción no hable Españoñ

2026-05-07 • via Nuitee
S
Selim • couple • ch
10
2026-05-06 • via Nuitee
M
Martin • couple • ch
9
2026-05-03 • via Nuitee