Best Western Brome Grange Hotel

Hotels
•
Best Western
7.8 (1129 reviews)
Brome , Brome , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (reception, Kelly)
Convenient location
Dog‑friendly courtyard / great for doggies
Comfortable/very large king bed
Good evening meal / excellent breakfast sausages
Good Wi‑Fi
Peaceful, lovely accommodation
Room upgrade noted on return visit
Cons:
Cleanliness issues: mould, stains, hole in sheet
Bathrooms and rooms needing repair (warped floors, loose skirting, vinyl peeling)
Breakfast/service problems (cold food, rude server, no spoons)
Amenities failures: no fridge for medicines, air con and lifts not working
Inconsistent staff training / understaffed bar causing long waits
Flies in bar
Weak shower and poor lighting

Categories

Cleanliness
5.2
Multiple cleanliness issues reported: mould in the shower, a hole and dirty marks on bedding, flies in the bar and general signs of wear/unhygienic seams — lowers the score.
Service
9.2
Service is frequently praised — reception and several staff (named Kelly) described as extremely helpful and friendly. Some incidents of poor training, understaffed bar and a rude breakfast server noted, but overall staff friendliness predominates.
Location
9
Location repeatedly described as convenient and a great base for Suffolk/Norfolk; dog‑friendly courtyard praised — strong location score.
Room Quality
7
Mixed room quality: very comfortable/large king bed but rooms described as tired and in need of repair (bathroom issues, warped floor, loose skirting, weak shower).
Amenities
7.5
Amenities mixed: good Wi‑Fi and pleasant courtyard, but practical failures reported (no fridge for medical needs, lifts and air‑con not working, weak shower, missing slippers for some).
Value for Money
8.4
Several guests called it good value/ reasonably priced and good for dog owners; a few felt it was disappointing given the price due to maintenance and service lapses.
Food and Beverage
7.6
Food has positives (evening meal, excellent breakfast sausages) but notable service problems at meals (cold breakfast, no spoons, rude server), poor presentation of some dishes and flies in the bar.
Overall Experience
8.5
Overall a largely positive stay thanks to helpful staff, good location and comfortable beds, but marred by cleanliness and maintenance problems and occasional poor service incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:17

Property Description

Charming Countryside Retreat
Nestled in lush countryside, the 16th-century Best Western Brome Grange Hotel offers a unique blend of historic charm and modern comfort.

Enchanting Accommodation
Choose from a variety of courtyard rooms with garden views or contemporary first floor rooms, each boasting individual style and essential amenities like Freeview LCD TV and tea/coffee facilities.

Gastronomic Delights
Indulge in a delightful dining experience at the Courtyard Restaurant, offering a superb menu in a cozy ambiance, or unwind at the Knight's Bar with locally sourced ales and delicious bar snacks.

Experience tranquility and luxury at Best Western Brome Grange Hotel - Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1129 reviews
Cleanliness: 5.2
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 8.4
Food and Beverage: 7.6
Overall Experience: 8.5
C
Carolyne • family_with_children • gb
7
2026-08-29 • via Nuitee
J
Jayne • solo_traveller • gb
7
Pros:

Good location for what we needed. Could book in late via the night porter as we travelled far. All what you need in the room. Parking good, plenty of space.

Cons:

Hard bed. Didn't sleep well. Breakfast wasn't great, expensive for the quality, I'd stay again but not have breakfast. Tried to overcharge me for breakfast. Lady wasn't welcoming, all other staff were great.

2026-08-29 • via Nuitee
T
Toby • solo_traveller • gb
6
2026-08-27 • via Nuitee
J
John • couple • gb
7
2026-08-27 • via Nuitee
M
Mark • family_with_children • gb
10
All the staff were really friendly and professional, Callie was exceptionally brilliant especially your little daughter.
Pros:

•Great location •Big tv •Comfy beds •Nice large towels •Mini electric fan/heater spare in the wardrobe •Quiet room •Clean •lovely staff •lovely food

Cons:

Although the entire room was clean, the bath was quite badly stained. It was clean but it just didn’t look the nicest. The toilet also for some reason around 10pm took a long time to refill so that was quite noisy for us to go to sleep with. Eventually did stop, and didn’t happen again after that.

2026-08-27 • via Nuitee
P
Pete • couple • gb
8
Overall a pleasant stay in this hotel.
Pros:

Location

Cons:

Evening meal not so good.

2026-08-25 • via Nuitee
H
Hilary • couple • gb
9
2026-08-25 • via Nuitee
M
Mrs James • solo_traveller • gb
9
Pros:

Room, parking and location. Friendly and helpful staff. Clean.

Cons:

Undercooked veg at dinner. Coffee with no proper pasturised milk,and no crossiants or toaster at breakfast. Everything else was really good and would reccomend.

2026-08-24 • via Nuitee
C
Carly • couple • gb
2
2026-08-24 • via Nuitee
P
Paul • couple • gb
9
2026-08-24 • via Nuitee
C
CRISTINA • extended_group • es
8
2026-08-24 • via Nuitee
J
Jessica • family_with_children • gb
2
Pros:

EV charger close to rooms, tea and coffee facilities were good, iron and ironing board available. Space to hang clothes and place case.

Cons:

Bathroom was dirty, built up grime from a constant leak in bathroom. Bedding had something stuck to it. Beds were uncomfortable and door didn’t really close right, so all noise from outside could be heard. Wouldn’t stay again.

2026-08-24 • via Nuitee
T
Teresa • solo_traveller • gb
2
2026-08-23 • via Nuitee
T
Teresa • solo_traveller • gb
5
2026-08-23 • via Nuitee
W
Westgate • solo_traveller • gb
7
Great stay on a budget.
Pros:

Friendly staff. Room a good size. Comfy Bed. Great value for money. Electric hook up available all night. Need own cable.

Cons:

These rooms are a bit tired especially the bathroom. Windows didn't open. Didn't have breakfast myself, but heard it wasn't great!

2026-08-21 • via Nuitee
S
Suzanne • solo_traveller • gb
4
Poor review
Pros:

Room was clean.staff friendly

Cons:

Breakfast was bad.green scrambled egg .no toast broken toaster.Room only was given 1hot chocolate a day were 2people staying also only 1 packet a day biscuits. Didn't know how to make campari spritz.Frozen dessert for dinner supposed to be defrosted. Rubbish bin emptied by left on table full of rubbish.

2026-08-18 • via Nuitee
C
Christopher • couple • gb
10
2026-08-18 • via Nuitee
M
Matilda • family_with_children • se
10
2026-08-17 • via Nuitee
T
Teresa • solo_traveller • gb
2
Not good!
Pros:

The breakfast was very good.

Cons:

We are a family of 4 with our adult Son & Daughter who both have significant learning disabilities. We therefore need to make sure the hotel accommodation is then right for us all. After previously staying at Brome Grange in rooms 36 & 37 we decided to stay there again this year , plus they have a lift which i need due to MY disabilities, so I made sure I booked early enough. Early January 26 I rang the hotel to see if these rooms were both available for our dates in July, I was told they were so booked via Booking.com, rang the hotel with both rooms Confirmation and Pin numbers. She said the rooms were booked & sent emails with proof of both room bookings, I had 1 email from a Lindsay & another from Miranda.

Arrived at the hotel in July very excited as our holiday was about to start only for the receptionist to look at me saying "oh, didn't realise you were disabled as our lift is broken & had been for a while" nobody had let us know. Obviously I was very upset as I am not able to do stairs very easily at all, she then said she would call the manager but meanwhile would book us in. She then continued to give us 2 completely different rooms that were not even near each other. I explained i had booked rooms 36 & 37 in Jan 26 & why with 2 confirmation emails, the one we showed her at the time was from Lindsay but her response was "oh she's resigned", that was irrelevant to me as my correct booking should still have been be there.

The manager came along & offered us the Honeymoon suite for 1 night while they try to find something else, this was also unsuitable as there was only a small sofa bed as well as 1 superking.

2026-08-17 • via Nuitee
G
Gareth • solo_traveller • gb
5
Passable, overpriced
Pros:

Receptionist very polite and professional.

Cons:

Bathroom light didn’t work and the shower tray over filled and spilled onto the floor. Reported this after the first evening but it wasn’t remedied.

2026-08-14 • via Nuitee