Best Western Brome Grange Hotel

Hotels
•
Best Western
7.8 (1129 reviews)
Brome , Brome , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (reception, Kelly)
Convenient location
Dog‑friendly courtyard / great for doggies
Comfortable/very large king bed
Good evening meal / excellent breakfast sausages
Good Wi‑Fi
Peaceful, lovely accommodation
Room upgrade noted on return visit
Cons:
Cleanliness issues: mould, stains, hole in sheet
Bathrooms and rooms needing repair (warped floors, loose skirting, vinyl peeling)
Breakfast/service problems (cold food, rude server, no spoons)
Amenities failures: no fridge for medicines, air con and lifts not working
Inconsistent staff training / understaffed bar causing long waits
Flies in bar
Weak shower and poor lighting

Categories

Cleanliness
5.2
Multiple cleanliness issues reported: mould in the shower, a hole and dirty marks on bedding, flies in the bar and general signs of wear/unhygienic seams — lowers the score.
Service
9.2
Service is frequently praised — reception and several staff (named Kelly) described as extremely helpful and friendly. Some incidents of poor training, understaffed bar and a rude breakfast server noted, but overall staff friendliness predominates.
Location
9
Location repeatedly described as convenient and a great base for Suffolk/Norfolk; dog‑friendly courtyard praised — strong location score.
Room Quality
7
Mixed room quality: very comfortable/large king bed but rooms described as tired and in need of repair (bathroom issues, warped floor, loose skirting, weak shower).
Amenities
7.5
Amenities mixed: good Wi‑Fi and pleasant courtyard, but practical failures reported (no fridge for medical needs, lifts and air‑con not working, weak shower, missing slippers for some).
Value for Money
8.4
Several guests called it good value/ reasonably priced and good for dog owners; a few felt it was disappointing given the price due to maintenance and service lapses.
Food and Beverage
7.6
Food has positives (evening meal, excellent breakfast sausages) but notable service problems at meals (cold breakfast, no spoons, rude server), poor presentation of some dishes and flies in the bar.
Overall Experience
8.5
Overall a largely positive stay thanks to helpful staff, good location and comfortable beds, but marred by cleanliness and maintenance problems and occasional poor service incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:17

Property Description

Charming Countryside Retreat
Nestled in lush countryside, the 16th-century Best Western Brome Grange Hotel offers a unique blend of historic charm and modern comfort.

Enchanting Accommodation
Choose from a variety of courtyard rooms with garden views or contemporary first floor rooms, each boasting individual style and essential amenities like Freeview LCD TV and tea/coffee facilities.

Gastronomic Delights
Indulge in a delightful dining experience at the Courtyard Restaurant, offering a superb menu in a cozy ambiance, or unwind at the Knight's Bar with locally sourced ales and delicious bar snacks.

Experience tranquility and luxury at Best Western Brome Grange Hotel - Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1129 reviews
Cleanliness: 5.2
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 8.4
Food and Beverage: 7.6
Overall Experience: 8.5
A
Amelia • extended_group • gb
6
2026-10-17 • via Nuitee
J
John • solo_traveller • gb
3
2026-10-16 • via Nuitee
S
Stewart Mitchard • couple • gb
4
2026-10-15 • via Nuitee
S
Stewart Mitchard • couple • gb
4
Pros:

Roo. Was very tired

Cons:

Pub and the food

2026-10-15 • via Nuitee
J
james • solo_traveller • gb
7
Instantly liked the attitude of the receptionist. Helpful and efficient. Parkongnwas plentifil. No road noise. Ideal for
Pros:

Staff were great. Room spacious and clean with comfortable bed. I liked how they had a large TV, heaters, lots of spare blankets if needed and planet of tea coffee and milk (you often only get three or four of those tiny plastic packets of milk).

Cons:

All was ok except maybe the shower needed fixing so I would have had a spray rather than a pour. But minor issue.

2026-10-13 • via Nuitee
T
Tamara • extended_group • gb
3
Pros:

Thin walls, we had requested quiet rooms but could hear everything from the next room. Uncomfortable night with little sleep

2026-10-12 • via Nuitee
E
Eric • couple • gb
9
Good value for money
Pros:

our room was very spacious and clean. Staff were first class and the food was excellent. There was ample car parking which removes any stress on arrival by car.

2026-10-12 • via Nuitee
C
Carol • couple • gb
7
Clean and comfortable!
Pros:

A clean and pleasant room. The staff were helpful and breakfast was included which was a nice surprise.

Cons:

We had an unfortunate incident with some rowdy kids whilst meeting family in the bar. The staff apologised but it spoilt the evening somewhat.

2026-10-12 • via Nuitee
F
Farenden • solo_traveller • gb
9
Pros:

Great location and staff lovely and friendly.

Cons:

Bed mattress was a bit to firm for my liking but each to their own some people might like that.

2026-10-11 • via Nuitee
M
Mathew • solo_traveller • gb
7
2026-10-09 • via Nuitee
L
Laurence • couple • gb
4
2026-10-08 • via Nuitee
N
Nicola • solo_traveller • gb
9
Comfortable.
Pros:

Electric car charging, bar and restaurant.

Cons:

There was a problem with the toilet that required manually turning a valve to operate the flush.

2026-09-18 • via Nuitee
M
Marespand • couple • in
8
2026-09-18 • via Nuitee
P
parnell • solo_traveller • gb
7
I wouldn't want to stay again
Cons:

Had Burger for dinner at £17.95 and was not nice. Tasted fishy, dripping in fat. Nice home made chips but tasted fishy.
Didn't have breakfast as the dinner was so bad.

2026-09-17 • via Nuitee
D
Danielle • family_with_children • gb
8
2026-09-17 • via Nuitee
L
Lynne • extended_group • gb
6
It served the purpose
Cons:

Tv not working in room 5
Cleanliness of bathroom/toilet not good

2026-09-16 • via Nuitee
D
David • solo_traveller • gb
3
Disappointing.
Pros:

Check in was fine - Staff were pleasant and helpful.

Cons:

My room lost power overnight and this lasted until about 8.30am.... Power was restored and then lost again at around 10.15am (can't remember exact time).
After power had been restored the first time, I showered and dressed, then went for breakfast at around 9.30am.
Unfortunately, I was advised that the power to the kitchen had not been restored - therefore it was not possible to receive the advertised free cooked-breakfast.
I understand that the power situation may have been outside of the control of the hotel staff - However, on checking-out, I received no apology for this inconvenience. Had better effort been made to explain the situation to guests, I would have felt more sympathetic towards to hotel.

2026-09-14 • via Nuitee
R
Richard • solo_traveller • gb
8
Great value and lovely staff
Pros:

Staff are always fabulous

Cons:

Outside rooms are a bit dated

2026-09-11 • via Nuitee
M
Michael • couple • gb
10
2026-09-10 • via Nuitee
M
Michael • couple • gb
5
Reception was a good service by a black young lady. but will NOT return, 4 out of 10
Pros:

Room was ok, nice firm bed.

Cons:

Young lady in the bar Saturday evening, OMG, very very very slow service, light is on & no ones in, no ice in the ice bucket, went to kitchen a couple of times & came back empty handed. Ordered the chicken burger, chicken over cooked, coleslaw was tasteless & had way too much mayo, Breakfast was no better, everything was cold, I arrived around 8.30am, the breakfast must of been sitting there from the start, joke.

2026-09-08 • via Nuitee