Burnett Arms Hotel

Hotels
7 (996 reviews)
25 High Street , Banchory , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Cons:
Cleanliness issues
Dated room condition

Categories

Cleanliness
5.89
Mixed reviews due to cleanliness issues like blood on the mattress.
Service
7.86
Staff were friendly and helpful despite some operational issues.
Location
7.9
Convenient location cited positively in several reviews.
Room Quality
5.85
Rooms were described as dated, with issues like heating problems.
Amenities
7.38
Amenities were basic but sufficient for many guests.
Value for Money
8.84
Great value noted in multiple reviews.
Food and Beverage
5.89
Food quality received some criticism compared to expectations.
Overall Experience
6.36
Overall experience mixed due to service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:29

Property Description

Charming Hotel with Diverse Amenities

Comfortable Rooms: Each room at Burnett Arms Hotel is equipped with essential amenities like a desk, TV, and a private bathroom, ensuring a cozy stay for every guest.

Culinary Delights: Indulge in a culinary journey at the on-site restaurant offering a variety of cuisines including American, Belgian, and Brazilian. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available.

Leisure Activities: Whether you enjoy playing darts, hiking, or golfing, there's something for everyone at this 3-star hotel. Explore the picturesque surroundings and make the most of your stay.

Ready to experience a delightful stay at Burnett Arms Hotel? Book now and create unforgettable memories during your visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ABZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 996 reviews
Cleanliness: 5.89
Service: 7.86
Location: 7.9
Room Quality: 5.85
Amenities: 7.38
Value for Money: 8.84
Food and Beverage: 5.89
Overall Experience: 6.36
L
Lynn • couple • gb
6
Not bad
Pros:

Property was close to all amenities

Cons:

Toilet was running all night . Couldn’t put clothes in the drawer as they were all sticky and the coating of the drawers came off in my hand , window didn’t open properly overall the room wasn’t very clean , the staff were really nice all this hotel needs is new carpets a lick of paint and some tender loving care and it could be a fantastic hotel

2026-07-11 • via Nuitee
D
Douglas • couple • gb
3
2026-07-10 • via Nuitee
öregutazó • couple • hu
10
nyugodt
Pros:

Skóciai körutunk egyik állomása volt. Autóval könnyen megközelíthető remek szálláshely jó étteremmel. Tisztaság és felszereltség tökéletes. Gyors bejeltkezés, kedves, segítőkész személyzet, Mindenképpen ajánlható szálláshely.

Cons:

-

2026-07-10 • via Nuitee
A
Andrew • couple • gb
7
Great location and good value for money
Pros:

Great location

Cons:

Thin walls. Could hear talking from the next door room

2026-07-09 • via Nuitee
A
Adrianna • solo_traveller • gb
10
2026-07-05 • via Nuitee
N
Nigel • solo_traveller • gb
7
2026-07-01 • via Nuitee
G
Gillian • couple • au
5
Budget stay in nice town, ok if youre not fussy.
Pros:

Location, car parking, staff were helpful.

Cons:

Toilet seat was broken and slid around. The curtains were hanging off the frame. The bed was creaky. The room was hot. The room wifi didn’t work.

2026-06-26 • via Nuitee
T
Trina Bohan Tyrie • solo_traveller • gb
4
Pros:

The new shower room, the comfy chair.

Cons:

Cold water in shower. No hot water.
Small double bed.
Shabby decor...walls had been done.
Wallpaper peeling off ceiling.
House keeping needs to change dead light bulbs

2026-06-26 • via Nuitee
M
Margaret • solo_traveller • gb
4
There was a blood stain on the mattress, visible through the sheet. The plug in the sink was stuck therefore water could
Pros:

There wasn’t much to like about the property.

Cons:

The room I was staying in was not what I expected when staying in a hotel.

2026-06-25 • via Nuitee
L
Louise • solo_traveller • gb
6
Lovely staff and clean room - bathrooms need work
Pros:

Lovely, friendly staff who were able to sort all the things we asked about. Clean bed and bathroom. Breakfast was lovely.

Cons:

Dirty pint glass in the room when i entered. Shower in bathroom is very poor. Water pressure poor. Btw I stayed in room 16, not 11 as I swapped with my parents to give them the larger room. Breakfast would be nicer in the front half of the dining room or in the lobby. Wines in the bar were very bad.

2026-06-23 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Hotel was exactly what I expected, great location, staff were very helpful, food was very nice

2026-06-22 • via Nuitee
E
Eva-Lena • solo_traveller • se
10
2026-06-15 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-06-15 • via Nuitee
D
David • couple • gb
5
We enjoyed Banchory and the area, the hotel was a new concept in hotels for us to cope with.
Pros:

Hotel was easy to find.

Kate - the one staff who spoke to us or made us feel welcome was great and really did her best.

The room was a really small double - comfortable enough but cramped.

Cons:

There was no one in reception and no 'Welcome' just I'll show you to your room.
There was no option for a 'continental' breakfast and I had to negotiate a price for Fruit Juice and Cereal (there were only 2 x mini packets of Ricicles on the first day, Granola appeared after day 3, but it was brought from the kitchen - in a small portion.

The shower did not get hot/warm, the toilet flush was very poor.

The parking system was not explained & there were no instructions in the room - about anything.

TV reception was intermittent and often 'froze' for a few minutes during a programme.

2026-06-13 • via Nuitee
C
craig • solo_traveller • gb
10
2026-06-11 • via Nuitee
N
Norma • family_with_children • gb
9
Pros:

Staff were very pleasant and extremely helpful.
The food was very good as was the service.

Cons:

There is no lift in the building so makes access difficult for those less able. The interior is dated and a bit tatty in places but it is certainly clean. Our room was small but had everything we needed and the bed was comfortable.

2026-06-09 • via Nuitee
E
Elaine • extended_group • gb
7
BATHROOM A LET DOWN. COBWEBS, NO HOT WATER.FOOD DECENT
Pros:

We were there to start Aberdeen kiltwalk.
Bedroom was decent size with tea making facilities.
Had dinner on Sunday evening and it was very tasty, 2 mains for £20.
The person that checked us in didn't know where our room was.

Cons:

Shower was freezing, hot water dribbled through after at least 10 mins, not good after completing an 18 mile kiltwalk. It was conveniently located.

2026-06-09 • via Nuitee
L
Lorraine • couple • gb
9
Fabulous! We really enjoyed our stay for a second time. Will come back again.
Pros:

Lovely room, kind staff, food service a little slow but lots of folks in early on a Sunday morning. They accommodated us all by starting serving breakfasts earlier than usual that morning. Thank you staff so much.

2026-06-09 • via Nuitee
B
Beverley • couple • gb
6
Okay for the price. Probably look elsewhere next time.
Pros:

It was convenient and the price of an en suite room was reasonable.

Cons:

The tv in one of our rooms didn’t have sufficient WiFi connectivity and therefore didn’t work at all.
The top floor room was quite shabby and the bathroom was rather old and grubby. I was definitely not going to be sitting in the bath. Compared to the other room on the first floor it was badly in need of the same renovation.
It was a summer evening with decent (no jacket needed) daytime but the room was very cold at night. Luckily I had more towels than I needed so I spread some over the duvet as blanket. My friend found a blanket in her room.

2026-06-08 • via Nuitee
G
gail • solo_traveller • gb
7
2026-06-07 • via Nuitee