Burnett Arms Hotel

Hotels
7 (1040 reviews)
25 High Street , Banchory , GB
+44 1330 538725

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Cons:
Cleanliness issues
Dated room condition

Categories

Cleanliness
5.89
Mixed reviews due to cleanliness issues like blood on the mattress.
Service
7.86
Staff were friendly and helpful despite some operational issues.
Location
7.9
Convenient location cited positively in several reviews.
Room Quality
5.85
Rooms were described as dated, with issues like heating problems.
Amenities
7.38
Amenities were basic but sufficient for many guests.
Value for Money
8.84
Great value noted in multiple reviews.
Food and Beverage
5.89
Food quality received some criticism compared to expectations.
Overall Experience
6.36
Overall experience mixed due to service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:29

Property Description

Charming Hotel with Diverse Amenities

Comfortable Rooms: Each room at Burnett Arms Hotel is equipped with essential amenities like a desk, TV, and a private bathroom, ensuring a cozy stay for every guest.

Culinary Delights: Indulge in a culinary journey at the on-site restaurant offering a variety of cuisines including American, Belgian, and Brazilian. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available.

Leisure Activities: Whether you enjoy playing darts, hiking, or golfing, there's something for everyone at this 3-star hotel. Explore the picturesque surroundings and make the most of your stay.

Ready to experience a delightful stay at Burnett Arms Hotel? Book now and create unforgettable memories during your visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ABZ

Location

Guest Reviews

7
Based on 1040 reviews
Cleanliness: 5.89
Service: 7.86
Location: 7.9
Room Quality: 5.85
Amenities: 7.38
Value for Money: 8.84
Food and Beverage: 5.89
Overall Experience: 6.36
M
marian • solo_traveller • ie
7
2026-09-19 • via Nuitee
B
Brian • solo_traveller • gb
5
2026-09-19 • via Nuitee
J
James • extended_group • gb
8
Friendly staff
Cons:

A lift would be great , but I think it would be difficult to get one in a listed building

2026-09-18 • via Nuitee
B
Beijen • solo_traveller • nl
1
Niet Boeken
Pros:

Niks

Cons:

Kamer smerig, vies plafond, badkamer.
Erg klein.

2026-09-17 • via Nuitee
R
Rhiannon • solo_traveller • gb
5
Just above acceptable
Pros:

Location was great and building had period charm. Room was functional. Nice warm shower.

Cons:

Sink leaked in bathroom, no milk or white sugar for tea in room, asked but staff brought more brown sugar. Bedside lamp did not work and limited plug sockets. No mattress protector on bed and could feel mattress springs. Cleanliness was just above acceptable. Staff need UK level of hospitality training. Advised issues with room on checkout politely and just responded ok thank you. No apology.

2026-09-16 • via Nuitee
E
Elizabeth • family_with_children • je
3
Fabulous food, great location, terrible rooms
Pros:

Amazing Diner Style back room and the food was fabulous. Great chef and very accommodating.

Cons:

Very grotty rooms, small and not recently decorated. We were moved into a disabled ground floor room because the original room was so bad. It was better, decent sized bathroom, but no external windows.

2026-09-10 • via Nuitee
M
Melissa • couple • us
5
It was convenient to Braemar, which was our destination.
Pros:

Breakfast was not included with the room.

Cons:

Staff were great. Room was a bit run down.

2026-09-10 • via Nuitee
D
Dennis • family_with_children • de
8
Zweckmäßiges Hotel mit guter Küche und einladenden Pub
Pros:

Sehr gutes Pub mit Essen.
Frühstück Full scotish
Erdgeschoss gut eingerichtet

Cons:

Abgewohnte Zimmer
Evtl der Geruch im Treppenhaus.

2026-09-08 • via Nuitee
D
Daniel • couple • gb
8
Good size room with good facilities
Pros:

Easy to find and good location in the town

Cons:

WiFi was ok when in the restaurant and bar but non-existent when in the bedrooms.

2026-09-07 • via Nuitee
T
Ton • solo_traveller • nl
3
Onverwacht niet goed - was niet enkel pech jammergenoeg
Pros:

De vriendelijkheid van het personeel en bereidwilligheid om van dienst te willen zijn om de problemen op te lossen. Daar lag het niet aan. Ze deden werkelijk hun best en waren alleraardigst.

Cons:

Het is wat de website al zegt "The Burnett Arms Hotel built around 1830".

Maar dat betekend ook dat er door de jaren heen gebouwd en bijgebouwd is, maar ook achterstanden zijn ontstaan.

We hadden twee kamers.
Ik had de 'pech kamer'
Aan de straat, bushalte en terras voor de deur, problemen met afvoer en aan het einde van de warm water leiding...
Onder het bed was de pub, met de boxen tegen het plafond.
Dat van de doorgaande straat en terras had ik zelf kunnen voorzien door de locatie te bekijken vooraf.

2026-09-07 • via Nuitee
R
Rudolf • solo_traveller • at
2
Pros:

Das Hotel ist nett angelegt, das schottische Frühstück frisch gekocht und sehr gut, der Aufenthalt war angenehm.

Cons:

Obwohl der Aufenthalt angenehm war, bin ich leider extrem von der Servicequalität enttäuscht.

Wir haben eine sehr teure Hardshelljacke im Zimmer hängen lassen und haben dies leider erst am Nachmittag bemerkt. Wir konnten leider nicht anrufen, da unsere e-sim nur für Datenverkehr ausgelegt. Alle unsere Kommunikationsversuche über booking.com blieben unbeantwortet, das persönliche Erscheinen am selben Abend war erfolglos, da bereits anderes Personal im Dienst war und die Jacke trotz mehrerer Bemühungen nicht mehr auffindbar war. Man versicherte uns, dass die Jacke irgendwo sei und man uns diese selbstverständlich übersenden würde. 3 Tage später erhielten wir nach einer Urgenz per Email die Antwort, die Jacke läge nun zur Abholung an der Rezeption bereit. Mehrmalige Bitten, uns die Jacke zu übersenden - gerne auch auf unsere Kosten - blieben unbeantwortet.
Nach einer negativen aber dennoch respektvollen Rezension wurde mit uns kurz per Mail Kontakt aufgenommen mit dem Vorschlag, die Jacke nun doch per Post auf unsere Kosten an uns zu versenden. Danach leider wieder Funkstille, keine Jacke, keine Antworten auf meine Nachfrage. Sehr enttäuschend für ein Hotel.

FAZIT: SEIEN SIE ACHTSAM UND VERGESSEN SIE IN DIESEM HOTEL NIEMALS IHRE SACHEN!

2026-09-07 • via Nuitee
J
June • solo_traveller • gb
7
Pros:

Location,

Cons:

Nothing

2026-09-06 • via Nuitee
T
Thomas • solo_traveller • gb
6
Disappointing.
Pros:

The bar area was lively and the staff were happy and pleasant to talk to. The man on the desk was helpful with the parking as we had a rally car on a trailer as well.

Cons:

The room at the top of the hotel was a bit of a nightmare. We fixed the shower with a metal coat hanger as the mechanism was in a state. There was a fresh air hole through the sash window. The room itself wasn't all that clean.

2026-09-05 • via Nuitee
J
JOHN STEVEN • solo_traveller • gb
7
2026-09-03 • via Nuitee
D
Darren • solo_traveller • gb
8
Good, some minor irritations that were not the fault of the hotel.
Pros:

The Bar was very welcoming, food was very good and breakfast was excellent

Cons:

Noise from the bar later on Saturday and the revellers in the street outside. I really don't know if this is regular or not.

The late night fire alarm was, unfortunate.

2026-09-02 • via Nuitee
S
steven • couple • gb
7
2026-09-01 • via Nuitee
E
Elizabeth • couple • je
5
Fine
Pros:

Well located and lovely staff. Great pool room that’s like an American diner

Cons:

Really grotty rooms

2026-09-01 • via Nuitee
S
Siobhan • family_with_children • gb
8
2026-08-31 • via Nuitee
D
Dawn • solo_traveller • gb
7
Pros:

Comfortable bed and clean room and bathroom. Helpful staff. Nice breakfast. Good atmosphere in the bar in the evening with a singer.

Cons:

Wallpaper peeling off the bedroom ceiling and on a wall going up the stairs to the room.
Bathroom was clean but the bin was rusty and pitted and the grouting around the shower end of the bath was brown. The bath panel could do with replacing.

2026-08-30 • via Nuitee
G
Graeme • couple • gb
8
2026-08-25 • via Nuitee