Best Western Plus Bentley Hotel

Hotels
Best Western Plus
7.5 (2461 reviews)
Newark Road, South Hykeham , Lincoln , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great/central location
Friendly, professional and helpful staff (multiple mentions)
Large rooms and comfortable beds
Good breakfast and parking
On-site/nearby restaurant praised by several guests
Cons:
No running water / water outages reported by multiple guests
Broken lifts and general maintenance failures
Tired bathrooms, mouldy/shabby furnishings and cleanliness issues
Room noise for those facing busy roads / bypass
No phone signal in some rooms; old/noisy AC units
Food quality variable (some average/poor reports)

Categories

Cleanliness
6.5
Mixed reports: several guests noted sticky surfaces, stained/mouldy bathroom areas and shabby furniture, though some reviews described rooms as clean.
Service
9.5
Generally excellent front-line staff: repeatedly described as friendly, professional and helpful (named staff praised); some comments about lack of overall management but front-desk service is a strong point.
Location
9.5
Very positive: many guests praised the central/ideal location, proximity to transport, and ample parking; occasional noise issues for rooms facing busy roads.
Room Quality
6.5
Rooms often described as large and comfortable (good beds) but with tired bathrooms, worn furnishings, old noisy AC units and shower control problems.
Amenities
6.5
Some useful amenities (parking, breakfast, neighbouring restaurant) but multiple operational failures reported (no running water, lifts out of order), plus no phone signal in rooms and a windowless bar area.
Value for Money
7
Mixed perception: reasonable for location and comfortable rooms for many, but serious service/maintenance failures (water outages, cleanliness issues) lowered perceived value for some guests.
Food and Beverage
7.5
Breakfast frequently praised and some good restaurant experiences, though other guests described the food as average or not very good.
Overall Experience
7
Overall a mostly comfortable stay with strong staff and location, but significant negatives (no water, broken lifts, maintenance/cleanliness issues) reduced overall satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:48

Property Description

Luxurious Leisure Facilities
The Bentley Hotel in South Hykeham offers a haven for leisure guests with its indoor swimming pool, fully equipped gym, Beauty Spa, and Relaxation Zone.

Business-Friendly Amenities
For business travelers, the hotel provides 3 multi-function rooms accommodating up to 300 people, equipped with all necessary conferencing facilities and complimentary internet access.

Convenient Location
Ideally situated just 8 minutes from the A1/Newark junction, The Bentley Hotel is a perfect choice for those wanting to explore historic Lincoln or needing a comfortable stopover.

Book your stay at The Bentley Hotel now to experience the perfect blend of relaxation and functionality!

Important information:

Please note: The Leisure Club, Beauty Spa, and Fitness Center are currently closed.

Please note that a pre-authorization of a credit or debit card will be required on arrival for all bookings, including pre-payment bookings. This is in order to open credit facilities with the hotel.

Dogs are welcome in Standard Rooms only (not permitted in Executive Rooms, Bridal Suites, or other suites). A £10.00 per dog, per night fee applies, and a £50.00 pre-authorization will be taken on arrival to cover potential damage. A maximum of 2 dogs per room is allowed.

Please note that the hotel is nonsmoking throughout.

Check in from 3pm onwards. Check out is 11.00am.

Breakfast is served 6.30am-9.30am Weekdays and 7am-10am Weekends & Bank Holidays. Hot food is served 12pm-2pm/6pm-9.30pm. Afternoon Tea is available every day 2pm-5pm. All tables for Meals must be pre-booked. This can be done by either calling us on 01522 878000 or via email [email protected]

We are operating a cashless system, Full VAT receipts can be emailed to you, if required.

Safe Journey and we very much look forward to welcoming our customers old and new to the Bentley Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.5
Based on 2461 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7
S
Sian couple gb
10
2026-08-08 via Nuitee
A
Alan solo_traveller gb
5
Pros:

Good location

Cons:

Bar area is inside with no windows.
Old air conditioning unit that was rather loud to run.

2026-08-07 via Nuitee
R
Rock Lobster solo_traveller gb
7
Pros:

Staff were very professional and accommodating, the bed was comfortable and clean

Cons:

My room was large and clean but close to a very busy road which was quite noisy and meant I didn't sleep too well

2026-08-06 via Nuitee
S
Stuart couple gb
9
2026-08-05 via Nuitee
P
Peter solo_traveller gb
6
Fine for a night away for work.
Pros:

Great location.

Cons:

Tired bathroom and some furnishings. Food is average.

2026-08-05 via Nuitee
D
Dennis solo_traveller gb
9
First visit
Pros:

Very good staff, good restaurant (staff and food) and nice room.

Cons:

Shame the lift was broken.

2026-08-05 via Nuitee
W
wayne couple gb
10
Reception lady as always very big smile she is worth her weight in gold
Pros:

Always very clean and no noise

Cons:

N/A

2026-08-04 via Nuitee
J
Joseph couple gb
1
Hotel was fine. However, not having any water was obviously problematic.
Cons:

Our room was without water for our stay. We were informed that as our booking was made through yourselves that any recompense had to made directly to you. We await your response.

2026-08-04 via Nuitee
J
Jane Piggott extended_group gb
9
Perfect
Pros:

BIG ROOM AND COMFY BED

Cons:

NOTHING!

2026-08-03 via Nuitee
J
Jon solo_traveller gb
1
2026-08-03 via Nuitee
R
Ruth couple gb
7
A clean, comfortable place to stay.
Pros:

Location, parking, staff, breakfast

Cons:

No phone signal in the room.

2026-08-03 via Nuitee
P
Pocock family_with_children gb
1
Rubbish
Cons:

The food was not very good
We had no water for 2 days
When we had water the shower was rubbish
My room was on the side of the by pass so didn’t sleep for 4 days
The lifts were out of order also apart from the great

2026-08-03 via Nuitee
S
Stephen couple gb
2
Staff trying their best but lack of management
Cons:

No running water on site

2026-08-03 via Nuitee
P
Patricia extended_group gb
6
Not impressed
Pros:

We had stayed there September last year and were very satisfied

Cons:

After our previous stay which we were very satisfied with this time we were very disappointed.
Firstly the dressing table on the bedroom was very sticky hadn't been polished or even been dusted. Everything you put on there just stuck.
Secondly the bathroom along the back of the bath had all pink stains on. It looked like s toothbrush stain or the top of the toothpaste .
There was only 2 tissues left in the box on the cabinet by the bed.
On visiting the restaurant in the evening we were given table 6. my husband kept moving his feet about under the table as all the floor was really sticky and it all stuck to the bottom of his shoes.
Can't fault the meal it was lovely .
When we went back to our room upstairs his shoes kept sticking to the carpet. Once in the room he took off his shoes and tried to remove it but not very successfully.

2026-08-02 via Nuitee
F
Furlong couple gb
8
2026-07-25 via Nuitee
M
Michael solo_traveller gb
10
Peaceful and comfortable
Pros:

Friendly helpful staff

2026-07-25 via Nuitee
G
Gurpreet couple gb
9
Great spot and great breakfast
Pros:

I have stayed here before and the breakfast is on point and location is ideal

2026-07-23 via Nuitee
S
Salaman couple gb
7
2026-07-21 via Nuitee
W
Wynne solo_traveller gb
9
Pros:

It's location very much suited our need for a central base for sightseeing. It also had a Hickory Smoker Restaurant next door.

Cons:

The shower was fixed and hard to operate.

2026-07-20 via Nuitee
T
tricia couple gb
6
Needs a refurb in the roons
Pros:

Rooms tired need a major overhaul. Staff lovely though. Great location

Cons:

Poor mouldy bathroom, shabby furniture , not as clean as it ought to be

2026-07-19 via Nuitee