Best Western Plus Bentley Hotel

Hotels
•
Best Western Plus
7.5 (2486 reviews)
Newark Road, South Hykeham , Lincoln , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great/central location
Friendly, professional and helpful staff (multiple mentions)
Large rooms and comfortable beds
Good breakfast and parking
On-site/nearby restaurant praised by several guests
Cons:
No running water / water outages reported by multiple guests
Broken lifts and general maintenance failures
Tired bathrooms, mouldy/shabby furnishings and cleanliness issues
Room noise for those facing busy roads / bypass
No phone signal in some rooms; old/noisy AC units
Food quality variable (some average/poor reports)

Categories

Cleanliness
6.5
Mixed reports: several guests noted sticky surfaces, stained/mouldy bathroom areas and shabby furniture, though some reviews described rooms as clean.
Service
9.5
Generally excellent front-line staff: repeatedly described as friendly, professional and helpful (named staff praised); some comments about lack of overall management but front-desk service is a strong point.
Location
9.5
Very positive: many guests praised the central/ideal location, proximity to transport, and ample parking; occasional noise issues for rooms facing busy roads.
Room Quality
6.5
Rooms often described as large and comfortable (good beds) but with tired bathrooms, worn furnishings, old noisy AC units and shower control problems.
Amenities
6.5
Some useful amenities (parking, breakfast, neighbouring restaurant) but multiple operational failures reported (no running water, lifts out of order), plus no phone signal in rooms and a windowless bar area.
Value for Money
7
Mixed perception: reasonable for location and comfortable rooms for many, but serious service/maintenance failures (water outages, cleanliness issues) lowered perceived value for some guests.
Food and Beverage
7.5
Breakfast frequently praised and some good restaurant experiences, though other guests described the food as average or not very good.
Overall Experience
7
Overall a mostly comfortable stay with strong staff and location, but significant negatives (no water, broken lifts, maintenance/cleanliness issues) reduced overall satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:48

Property Description

Luxurious Leisure Facilities
The Bentley Hotel in South Hykeham offers a haven for leisure guests with its indoor swimming pool, fully equipped gym, Beauty Spa, and Relaxation Zone.

Business-Friendly Amenities
For business travelers, the hotel provides 3 multi-function rooms accommodating up to 300 people, equipped with all necessary conferencing facilities and complimentary internet access.

Convenient Location
Ideally situated just 8 minutes from the A1/Newark junction, The Bentley Hotel is a perfect choice for those wanting to explore historic Lincoln or needing a comfortable stopover.

Book your stay at The Bentley Hotel now to experience the perfect blend of relaxation and functionality!

Important information:

Please note: The Leisure Club, Beauty Spa, and Fitness Center are currently closed.

Please note that a pre-authorization of a credit or debit card will be required on arrival for all bookings, including pre-payment bookings. This is in order to open credit facilities with the hotel.

Dogs are welcome in Standard Rooms only (not permitted in Executive Rooms, Bridal Suites, or other suites). A £10.00 per dog, per night fee applies, and a £50.00 pre-authorization will be taken on arrival to cover potential damage. A maximum of 2 dogs per room is allowed.

Please note that the hotel is nonsmoking throughout.

Check in from 3pm onwards. Check out is 11.00am.

Breakfast is served 6.30am-9.30am Weekdays and 7am-10am Weekends & Bank Holidays. Hot food is served 12pm-2pm/6pm-9.30pm. Afternoon Tea is available every day 2pm-5pm. All tables for Meals must be pre-booked. This can be done by either calling us on 01522 878000 or via email [email protected]

We are operating a cashless system, Full VAT receipts can be emailed to you, if required.

Safe Journey and we very much look forward to welcoming our customers old and new to the Bentley Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.5
Based on 2486 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7
C
Chandler • solo_traveller • gb
10
Pros:

Stayed here a few times all ways exclent

Cons:

The lift not working

2026-09-18 • via Nuitee
P
Penny • solo_traveller • gb
3
Pros:

The food was ok

Cons:

The lift was broken and had been for six weeks. The pool was closed . Thd large bed was small

2026-09-17 • via Nuitee
J
June • solo_traveller • gb
9
A warm welcome awaits.
Pros:

Love this hotel for location to Lincoln... very comfortable and very friendly staff... have stayed quite a few times.

Cons:

N/A

2026-09-16 • via Nuitee
M
Miki • solo_traveller • gb
10
2026-09-15 • via Nuitee
I
Irene • solo_traveller • gb
7
Pros:

Reception staff assisted with carrying our bags to the second floor as the lift was out of order.
Comfortable bed, quiet room. Good breakfast.

Cons:

Whilst it had been flagged up that the lift was out of order and the pool and spa were still not back in order, it was still disappointing that these issues hadn't been sorted by the time of our stay.

2026-09-12 • via Nuitee
M
Mark • couple • gb
10
Good location, fantastic room and great breakfast
Pros:

Good location, fantastic room and great breakfast

2026-09-11 • via Nuitee
S
Susan • solo_traveller • gb
8
Pros:

Just used it as was at a wedding

2026-09-10 • via Nuitee
S
Susan • solo_traveller • gb
9
Pros:

Was a guest at wedding there so didn't use any facilities breakfast was good by

2026-09-10 • via Nuitee
D
Dave • solo_traveller • gb
8
Pros:

Location and clean.

2026-09-05 • via Nuitee
S
Sandra • solo_traveller • us
9
Great staff
Pros:

Good location and rooms

Cons:

Good breakfast but dinner choices limited

2026-09-05 • via Nuitee
D
Daniel • solo_traveller • gb
8
A great place to stay.
Pros:

Decent size room. Clean. Great breakfast. Well equipted gym. Very friendly, helpful staff.

Cons:

Quite a distance from Lincoln city centre

2026-09-04 • via Nuitee
P
Piers • solo_traveller • gb
8
Another great stay, will be back again
Pros:

Friendliness of staff

Cons:

wifi connection was terrible!!!

2026-09-02 • via Nuitee
J
Jean • solo_traveller • gb
10
2026-08-26 • via Nuitee
L
lee • solo_traveller • gb
10
Pros:

Lovely location lovely hotel

Cons:

Lady behind the desk was lovely very helpful god bless her

2026-08-25 • via Nuitee
N
Nick • solo_traveller • gb
9
Pros:

Carpark. Large, clean and comfortable room. Good breakfast buffet. Excellent value.

Cons:

Not much! Slightly lacking in character and atmosphere.

2026-08-25 • via Nuitee
D
douglas • couple • gb
7
2026-08-24 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-08-24 • via Nuitee
J
James • couple • gb
6
It meet our requirements
Pros:

Local for what we required

Cons:

Lift not working had to carry cases up to 3rd floor. Shame about the pool and sauna was closed.

2026-08-24 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-08-24 • via Nuitee
D
douglas • couple • gb
7
Disappointed
Pros:

Very friendly staff and very helpful

Cons:

Accessible rooms bathroom wasn’t very clean and some fittings were rusty

2026-08-24 • via Nuitee