Best Western Plus Bentley Hotel

Hotels
•
Best Western Plus
7.5 (2486 reviews)
Newark Road, South Hykeham , Lincoln , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great/central location
Friendly, professional and helpful staff (multiple mentions)
Large rooms and comfortable beds
Good breakfast and parking
On-site/nearby restaurant praised by several guests
Cons:
No running water / water outages reported by multiple guests
Broken lifts and general maintenance failures
Tired bathrooms, mouldy/shabby furnishings and cleanliness issues
Room noise for those facing busy roads / bypass
No phone signal in some rooms; old/noisy AC units
Food quality variable (some average/poor reports)

Categories

Cleanliness
6.5
Mixed reports: several guests noted sticky surfaces, stained/mouldy bathroom areas and shabby furniture, though some reviews described rooms as clean.
Service
9.5
Generally excellent front-line staff: repeatedly described as friendly, professional and helpful (named staff praised); some comments about lack of overall management but front-desk service is a strong point.
Location
9.5
Very positive: many guests praised the central/ideal location, proximity to transport, and ample parking; occasional noise issues for rooms facing busy roads.
Room Quality
6.5
Rooms often described as large and comfortable (good beds) but with tired bathrooms, worn furnishings, old noisy AC units and shower control problems.
Amenities
6.5
Some useful amenities (parking, breakfast, neighbouring restaurant) but multiple operational failures reported (no running water, lifts out of order), plus no phone signal in rooms and a windowless bar area.
Value for Money
7
Mixed perception: reasonable for location and comfortable rooms for many, but serious service/maintenance failures (water outages, cleanliness issues) lowered perceived value for some guests.
Food and Beverage
7.5
Breakfast frequently praised and some good restaurant experiences, though other guests described the food as average or not very good.
Overall Experience
7
Overall a mostly comfortable stay with strong staff and location, but significant negatives (no water, broken lifts, maintenance/cleanliness issues) reduced overall satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:48

Property Description

Luxurious Leisure Facilities
The Bentley Hotel in South Hykeham offers a haven for leisure guests with its indoor swimming pool, fully equipped gym, Beauty Spa, and Relaxation Zone.

Business-Friendly Amenities
For business travelers, the hotel provides 3 multi-function rooms accommodating up to 300 people, equipped with all necessary conferencing facilities and complimentary internet access.

Convenient Location
Ideally situated just 8 minutes from the A1/Newark junction, The Bentley Hotel is a perfect choice for those wanting to explore historic Lincoln or needing a comfortable stopover.

Book your stay at The Bentley Hotel now to experience the perfect blend of relaxation and functionality!

Important information:

Please note: The Leisure Club, Beauty Spa, and Fitness Center are currently closed.

Please note that a pre-authorization of a credit or debit card will be required on arrival for all bookings, including pre-payment bookings. This is in order to open credit facilities with the hotel.

Dogs are welcome in Standard Rooms only (not permitted in Executive Rooms, Bridal Suites, or other suites). A £10.00 per dog, per night fee applies, and a £50.00 pre-authorization will be taken on arrival to cover potential damage. A maximum of 2 dogs per room is allowed.

Please note that the hotel is nonsmoking throughout.

Check in from 3pm onwards. Check out is 11.00am.

Breakfast is served 6.30am-9.30am Weekdays and 7am-10am Weekends & Bank Holidays. Hot food is served 12pm-2pm/6pm-9.30pm. Afternoon Tea is available every day 2pm-5pm. All tables for Meals must be pre-booked. This can be done by either calling us on 01522 878000 or via email [email protected]

We are operating a cashless system, Full VAT receipts can be emailed to you, if required.

Safe Journey and we very much look forward to welcoming our customers old and new to the Bentley Hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.5
Based on 2486 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 7
B
Bryan • couple • au
10
Great spot and parking , with fantastic staff.
Pros:

Great position and safe parking

Cons:

That we only stayed 4 days.

2026-10-23 • via Nuitee
R
Rob • couple • gb
9
The hotel was as expected from Best western, the staff were very friendly and helpful and the location was good for visi
Pros:

location

Cons:

There was nothing

2026-10-22 • via Nuitee
I
Ian • couple • gb
10
2026-10-22 • via Nuitee
R
Rosiecka • couple • gb
10
2026-10-22 • via Nuitee
L
linda • couple • gb
9
2026-10-22 • via Nuitee
C
Chris • extended_group • gb
6
2026-10-21 • via Nuitee
C
caroline • extended_group • gb
8
Very good
Pros:

The staff were lovely - the reception team and the bar and serving staff were extremely helpful and very friendly.
The food was delicious every night and there was a great choice.

Cons:

The lift was out of order but it was being fixed so it couldn't be helped. The communication between the staff was sometimes a little sporadic.

2026-10-21 • via Nuitee
P
peter hoggett • couple • gb
5
Ok for a night
Pros:

Room was quiet and large

Cons:

Very sparse, we booked 3 nights as work was being carried out on our home (we live locally) it was finished early so we only stopped 2 nights.
No room cleaning available (we were offered a free drink instead)
Bit grubby
Kettle on a small flimsy shelf at an awkward height.
Staff not very attentive at reception (continued chatting with one another while we waited to be served)
Lift broken and according to the on-line notification, no immediate plans for when it might be working again.
Based on overall conditions at teh hotel we elected not to purchase the breakfast (which we considered quite expensive)
It had the feel of a hotel that is well past it's prime with no immediate plans for the future.....running it down for closure?

2026-10-20 • via Nuitee
M
michael • couple • gb
9
Ideal hotel for a short stay in a convenient area.
Pros:

We did not have breakfast as we wanted to travel early. We did have meals in the bar, which we found excellent and really suitable for our needs. The room was good once we sorted out how to turn the heating on, it was a cold spell. The bar area suited for drinks and food, we did request the air con to be turned Down as it was blowing cols the staff did not problem, service was excellent. Car parking area is large and well light.

Cons:

Heating in room could have been on before we arrived to make it more inviting. Lift has been out of action for a few months now, that is why we asked for ground floor which they did provide as my wife can not climb stairs.

2026-10-19 • via Nuitee
M
Meecham • couple • gb
8
Good for the price paid
Pros:

Breakfast was really good

Cons:

Evening menu could have been better. Some more choices.

2026-10-17 • via Nuitee
D
David • couple • gb
6
been before fell short this time
Pros:

clean good breakfast staff good

Cons:

dog barking one morning kids banging doors at night running down corridor moved our room when got there told girl on desk didnt comment say sorry nothing

2026-10-15 • via Nuitee
M
michael • couple • gb
10
Excellent stay . If we had been elderly it would have been a struggle. I myself am 69 year old but q
Pros:

Location good .breakfast good .

Cons:

Lift access .no access .

2026-10-12 • via Nuitee
A
Allan • solo_traveller • gb
9
Generally quite good, nice staff !
Pros:

Room was large, (but no lift to get to top floor). I liked the staff, who were all really nice

Cons:

No Elevator Working
Sloppy scrambled eggs (yellow and wet) which should be fluffy and light
Prices go up when they are busy.... unfair, but I understand the business MO.
Couldn't find the hair dryer as it was tucked up inside the desk, with the chair pushed in...there should be a sign saying where it is located !!

2026-10-11 • via Nuitee
J
Jenaway • solo_traveller • gb
8
2026-10-08 • via Nuitee
I
Islay • couple • gb
10
Interesting
Pros:

Stairs in the room. Dog room was plenty of space

Cons:

Needs a dog area with dog poo bins outside available. could not use the spa facilities. Dog area need in restaurant

2026-10-08 • via Nuitee
D
David • solo_traveller • gb
8
Very good Price very good location very comfortable and good food
Pros:

Location

Cons:

No issues

2026-10-08 • via Nuitee
G
Galbraith • solo_traveller • gb
9
Very Very good
Pros:

Breakfast and staff excellent

Cons:

I really didn't find anything to complain about

2026-10-08 • via Nuitee
C
Chandler • solo_traveller • gb
10
Pros:

Stayed here a few times all ways exclent

Cons:

The lift not working

2026-09-18 • via Nuitee
P
Penny • solo_traveller • gb
3
Pros:

The food was ok

Cons:

The lift was broken and had been for six weeks. The pool was closed . Thd large bed was small

2026-09-17 • via Nuitee
J
June • solo_traveller • gb
9
A warm welcome awaits.
Pros:

Love this hotel for location to Lincoln... very comfortable and very friendly staff... have stayed quite a few times.

Cons:

N/A

2026-09-16 • via Nuitee