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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Heated pool
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Outdoor furniture
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Pet bowls
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Guest rooms disinfected between stays
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Garage
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience bespoke luxury with custom metalwork details in every room, floor-to-ceiling windows, and open air balconies offering stunning views. Relax in glass-enclosed rainfall showers for the ultimate indulgence.
Culinary Excellence
Indulge in a culinary journey curated by award-winning chef Andrew Carmellini, featuring three distinct concepts. Enjoy in-room dining options and poolside menus at The Vale, promising a gastronomic adventure.
Artistic Ambiance
Immerse yourself in a creative atmosphere surrounded by art at every turn. Admire the lobby adorned with artwork by Brooklyn-based artist Marela Zacarias, while the entire property showcases pieces from talented local artists.
Experience luxury, culinary delights, and artistic inspiration at The William Vale. Book your stay now for an unforgettable experience!
Pool reservations are required for pool access, and can be made by contacting the property by email.
Children can only use the pool from 08:00AM to 12:00PM.
Please note seasonal pool closure, Sept 8, 2025 - May 1, 2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. No extra charges.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs USD 50 per day.
Location
Guest Reviews
Not much
Old and poorly maintained. Elevators did not work properly and there were daily queues to get to your room! Cupboards broken and curtains did not close properly. Staff were indifferent
The location
Only one elevator was working, and then our bathroom a bunch of things were broken. Also beds were not comfortable
מיקום מצויין, קרוב לפארק ולמסעדות באיזור
יש 4 מעליות 1 לא עבדה ו 2 מעליות מיועדות לעליה לקומת הגג. נותרה מעלית אחת לכלל העובדים מה שהקשה על האורחים וההמתנה למעלית כמעט 10 דקות.
The front desk staff were so friendly and helpful. Very nice to have personable people on arrival and throughout the stay. The room we were given was great, we had a view toward the Brooklyn Bridge. The balcony was nice to have, but it was still a bit chilly when we visited so didn't have a chance to enjoy sitting out on it.
The carpet in the hallways was a bit old and made it difficult to roll luggage through.
Hotel is beautiful and clean.
Service is either excellent or very average. Got looked down on at the rooftop restaurant. Was asked to prove I have a credit card, and when I told them I was a guest they acted all apologetic. I had excellent service from the waiter at Leuga during lunch on May 4th. Incredibly kind, friendly and helpful. I’m sorry I didn’t take his name :(
I was in a suite with wraparound balcony. The views were very beautiful but the room was a bit run down. Bathroom door handle was broken.
The biggest red flag to me is that they took a 1280$ CAD deposit on check in, then confirmed it was going to get released / refunded… Which it still hasn’t. They sent me a bill where I see it in the credit line, but there is no credit transaction. They keep arguing it’s on the bank side. But bear with me, they processed a 25$ refund a couple of days later and that showed within 2 days. It’s now been 15 days and I’ve yet to see my 1280$ charge reflected as a credit. I wrote to them and they maintain it will show up. Well, my credit card says I’m allowed to do a charge back in a couple of days so I guess if they wanna do it the hard way, I will proceed with that. Would be so much more simple to not keep the guests deposit hold for so long…
Location. Ubers available and quick
Room is dirty , toilet took 3 flushes to get just paper down , elevator cables ran all night and were loud and kept me awake and also sounded like chairs were being scraped across a wood floor .. nm that I had an amazing package delivered right to the desk and no one could ever retrieve it for me. It’s so far from 5 star hotel. They need a lesson in what true European 5 star hotels are like.
All rooms have balconies. Ours overlooked the East River…beautiful. Our room was small. No fridge to use except already stocked. The balcony made up for. Very safe area I felt comfortable walking around by myself. (I’m a 71yo female)The valet parked my car, and it never moved until we left. Everything you need is walking distance. I would not hesitate to stay here again.
A fridge for personal drinks, etc would be nice. Or at least have it available.
Vista e localização
- Serviço de quarto não trouxe talher
- Guardanapo de pano estava manchado
- Pote de body lotion tinha cabelo
- Recepção não guardou meu e-mail correto, não recebi e-mail de quando meu quarto estava pronto
- Estadia mais curta que a média (das 4pm até as 11am, em vez de 3 as 12)
Com o preço, tudo isso tinha que funcionar melhor. Em vez de encantar cliente, hotel parece estar tentando descobrir qual o nível de serviço mínimo que pode oferecer a esse preço, contando com o nome e vista.
Everything, it was perfect in every way!
Nothing!
Chambre très confortable et spacieuse, une vue absolument incroyable !
Très facile d’accès en métro ou en ferry.
L’accueil du personnel à la réception.
A peine un bonjour, on nous a seulement demander une carte bancaire et indiqué le numéro de chambre.
Aucun autre échange ne serait-ce que pour savoir où était l’ascenseur.
The views are absolutely amazing.
The hotel is a bit dated, the shower does not close properly, the dresser is old, the whole thing is in need of some fresh up. Especially at that price point.
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