Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleanliness issues
Room condition problems

Categories

Cleanliness
7.51
Several reviews indicated cleanliness issues, including unclean rooms and maintenance needed.
Service
9.98
Staff were described as helpful and attentive, enhancing the overall experience.
Location
10
Location praised for being central and convenient, contributing positively to the stay.
Room Quality
8.47
Some reviews mentioned rooms being run down and issues with heating and water.
Amenities
8
Mixed feelings on amenities; specific items were missing like phones and fridges.
Value for Money
7.96
General sentiment of not being worth the money for some guests, especially considering the issues.
Food and Beverage
9.51
Positive notes on breakfast service and quality, enhancing food experience.
Overall Experience
8.99
Overall, guests had a mixed experience, with notable highs and some significant lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:52

Property Description

Luxurious Accommodation and Dining
Indulge in stylish rooms with modern amenities, including free Wi-Fi and flat-screen TVs. Enjoy a unique dining experience at The Bastion Bar & Restaurant, surrounded by Bill Shankly memorabilia.

Convenient Location
Located just steps away from Royal Court Theatre, Pier Head, and Liverpool ONE, our hotel offers easy access to the city's top attractions. Private onsite parking and proximity to John Lennon Airport make traveling a breeze.

Weddings and Events
Host your special day or corporate event at our versatile venue, equipped with conference facilities and a dedicated events team. Make memories in our elegant spaces tailored to your needs.

Book your stay at The Shankly Hotel for a memorable Liverpool experience.

Important information:

Any guests under the age of 18 must be accompanied by a parent.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 7.51
Service: 9.98
Location: 10
Room Quality: 8.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 9.51
Overall Experience: 8.99
A
Anna • family_with_children • ie
4
2026-09-12 • via Nuitee
S
Siobhan • family_with_children • gb
1
Absolutely horrendous. Horrendous staff.
Pros:

All in same room. Cleanish. Location was superb.

Cons:

We didn’t get to sleep until after 4am. Loud knocking on room doors. Massive argument in the hall by women and men in the corridor. Staff did nothing about it. When I explained we hadn’t slept, they refused to do anything for us including allowing us an extra hour to get ourselves together before checkout. A resounding no. Told me I had agreed to loud noises when I signed the form upon check in. Not like I had any other choice after travelling to get there and no option but to pay for the room.

2026-09-12 • via Nuitee
S
Susan • extended_group • gb
8
Amazing would definitely recommend worth every penny
Pros:

Loved that we were all in the same room very comfy beds cleaning lady was lovely she gave us a fan helpful reception staff cleanliness was fantastic amazing views

Cons:

WiFi wasn’t great the aircon wasn’t working in our room but the cleaning lady gave us a fab the following day

2026-09-11 • via Nuitee
V
Victoria • solo_traveller • ie
6
2026-09-11 • via Nuitee
J
Jessica • extended_group • au
10
2026-09-11 • via Nuitee
T
Tracy • extended_group • gb
10
2026-09-11 • via Nuitee
E
Emma • extended_group • gb
10
2026-09-10 • via Nuitee
A
Anton • extended_group • gb
10
2026-09-10 • via Nuitee
C
Claire • extended_group • gb
7
Nice stay with pleasant staff
Pros:

Great location. Staff were lovely, room was massive and beds comfortable

Cons:

Towels didn’t get changed. Room was old and tired, not a luxurious as it first looked, definitely needs upgrading

2026-09-10 • via Nuitee
N
Neil • extended_group • gb
8
Great location, Great Staff, room was massive!
Pros:

The themeing

Cons:

The decor needs touching up

2026-09-10 • via Nuitee
V
Victoria • extended_group • gb
10
2026-09-10 • via Nuitee
D
Donna • extended_group • ae
1
Awful
Pros:

I liked nothing
It was absolutely disgusting
Honestly made me feel scruffy

Cons:

Everything it was uncomfortable it was filthy dirty
The staff wer not at all helpful
Toilets horrible lifts horrible
Horrible horrible horrible
Party’s going on no even supply of water we asked to buy water going to bed they gave us a big horrible jug of tap water ughhhhhh

2026-09-09 • via Nuitee
A
Alison • couple • gb
8
Would be happy to stay again but was disappointed to be told they don’t do evening meals Monday to Thursday
Pros:

As a Liverpool supporter it was a good to see all the memorabilia - big spacious room

Cons:

Room although big it would benefit from a view cosmetics touch ups

2026-09-09 • via Nuitee
L
Lisa • solo_traveller • gb
10
2026-09-09 • via Nuitee
L
Lisa • solo_traveller • ie
10
Pros:

Everything

Cons:

Looked for coffee 7am not avaible

2026-09-09 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-09-08 • via Nuitee
J
Jacob • couple • gb
3
2026-09-08 • via Nuitee
S
sarah • couple • gb
10
It was fab, the ladies hosting breakfast were exceptional, they couldn’t do enough for you and had so many people to hel
Pros:

Great building /location

Cons:

N/a

2026-09-08 • via Nuitee
H
Hazel • solo_traveller • gb
7
2026-09-08 • via Nuitee
D
Daryl • family_with_children • gb
8
2026-09-08 • via Nuitee