Hyatt House Dallas / Frisco

Hotels
•
Hyatt House
8.8 (666 reviews)
2875 Parkwood Blvd , Frisco , US
+1 972-668-4500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast
Friendly staff
Cons:
Cleanliness issues
Unprofessional service
Room quality concerns

Categories

Cleanliness
8.05
Several mentions of unclean rooms and lack of daily housekeeping.
Service
9.05
Staff was friendly and accommodating in some cases, but there were complaints about professionalism.
Location
9.55
Located conveniently near shopping and restaurants, consistently praised.
Room Quality
8.05
Some rooms reported issues such as odors and lack of proper amenities.
Amenities
8.55
Good breakfast and fitness options, but some amenities were lacking like towels in the gym.
Value for Money
8.55
Guests felt value was hampered by hidden fees and subpar room conditions.
Food and Beverage
9.55
Breakfast received high praise for its quality and variety.
Overall Experience
9.05
Mixed feelings overall; while there were positives, significant issues left some disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Luxurious Accommodation in Frisco

Modern Amenities and Services
Hyatt House Dallas / Frisco offers air-conditioned rooms with free WiFi, a fitness centre, and a shared lounge. Guests can enjoy a continental breakfast, swim in the indoor pool, and utilize the business area.

Convenient Location and Helpful Staff
Located just 1.3 km from Ford Center at the Star, the 4-star hotel provides easy access to attractions. The reception staff is available to offer advice and assistance, ensuring a seamless stay.

Book your stay at Hyatt House Dallas / Frisco for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

8.8
Based on 666 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.55
Overall Experience: 9.05
C
Chavez • solo_traveller • us
10
2026-09-19 • via Nuitee
A
Adriana • couple • us
8
Comfortable bed and great location.
Pros:

Omelet station was the best. Good coffee and great tea selections.

Cons:

The blinds in my room were broken. I could not have a completely blacked out room. The lights from the hotel were shinning into my room. The door in my room was very heavy and hard to open and almost slammed my fingers with the door

2026-09-08 • via Nuitee
D
Dava • couple • us
10
2026-09-08 • via Nuitee
T
Tiffany • solo_traveller • us
1
Pros:

Nice location

Cons:

Sitting area, couch was full of bedbugs. When spouse and I completed a movie we stood and notice bedbugs on our shirts. Have bitten our arm.

2026-09-05 • via Nuitee
D
Demarayea • couple • us
10
Awesome
Pros:

Great stay, great room, friendly staff

Cons:

None

2026-09-01 • via Nuitee
S
Shay • family_with_children • us
8
Great
Pros:

Great

Cons:

Smell maybe sewer

2026-08-31 • via Nuitee
S
SONNY • solo_traveller • us
8
2026-08-24 • via Nuitee
S
Shagufta • extended_group • us
10
2026-08-21 • via Nuitee
M
Marcelo • solo_traveller • br
8
2026-08-16 • via Nuitee
S
Stephanie • couple • us
9
The Hyatt hotel group never disappoints. Ever.
Pros:

The decor the design of the hotel very very clean

Cons:

No complaints

2026-08-15 • via Nuitee
D
DayTrip64788931511 • NONE
6
Perfect Location but…
Pros:

Location was great across the street of the Convention center and 10-15 Min walk across the street from the mall. Power was spotty in some of the lamp outlets. WiFi reconnecting everyday was annoying. Elevator was being serviced one of the days and was still slow afterwards. Whole hotel/block Lost Power in the morning of 8/8.
Housekeeping only serviced on the LAST day only after someone to personally asked a a housekeeper. This was After I was told Hsk was not offered at ALL on Sunday Via Chat. (Conflicting info) Furthermore housekeeping was not every day or even every other day. Seems this property only had “as needed/requested” and Service was missed on days I personally went to desk.

2026-08-14 • via Tripadvisor
M
maggie • couple • us
10
2026-08-13 • via Nuitee
8
825sahass • NONE
10
Loved it!
Pros:

Great place for an extended stay! The house service is so helpful, and the front desk is so accommodating! The overall experience was amaizng the area is great too!

2026-08-10 • via Tripadvisor
B
britneyt157 • NONE
10
Nice hotel
Pros:

Very nice hotel for families. The staff was accommodating and helpful. The rooms was spacious for three people. The breakfast was delicious.

2026-08-07 • via Tripadvisor
J
Jessica • couple • us
10
Pros:

The properly was nice and comfortable accommodations.

Cons:

They charge you for parking.

2026-08-04 • via Nuitee
L
Lopez • family_with_children • us
1
Bad
Pros:

N/A

Cons:

Did not like the fact I didn’t enjoy the place not my fault and did not get a refund hitel denied it

2026-08-03 • via Nuitee
E
Erin • solo_traveller • us
6
Fair
Pros:

Location was good, parking convenient and staff very helpful.

Cons:

The carpets in the halls were dirty and stained. There were loud families yelling in the halls, rooms and I could hear them when in my room. You pay to rest, so that was very frustrating.

2026-08-03 • via Nuitee
S
Schmalian • solo_traveller • us
8
Pros:

It was quite and good breakfast

Cons:

The pool was freezing cold
Wish it had a hot tub. Coffee maker didn't work.

2026-08-03 • via Nuitee
J
jaeg0ny • NONE • Fort Lee, New Jersey
2
One of the worst experience! Noisy room, Staff not trained well, Broken operations! Need major training!
Pros:

One of the worst experience at Hyatt. We are Globalist and Hyatt is only hotel we choose but this place needs some major training from Hyatt. We were given a room (#211) with 4 huge vents right outside of our window, the noise was extreme that we couldn't talk to each other nor try sleeping there. They should just close off that room and not assign to any guests. Avoid this room at all cost!! We were able to change a room that night to avoid the noise but it was smaller room (not a Suite we were in), next morning, we were promised to be moved to a new Suite, we get the key from front and walked into a room that were not cleaned from the previous guest, had to come back in the afternoon to a clean room. At the check-in, associate asked if we want the room to be cleaned daily, we said yes. This was never done for 5 nights that we stayed, we had to call the staff every day to have it cleaned and bring new towels. Assistant General manager David was very stiff about the situation, rather than sincere apology, he tried to brush it off with bonus points, which he promised but we never actually received. This place needs major training on operations as well as staff to have sympathy/empathy towards hotel guest.

2026-07-29 • via Tripadvisor
M
msham247 • Family • Shreveport, Louisiana
10
Best place for Frisco ball park.
Pros:

Best location for a Texas Tailgaters or Texas Roughriders ballgame. Completely safe to walk to ball park from. Food was great. Staff was helpful and polite. Rooms were clean. I'm sensitive to smells. Yet this pet friendly hotel did not throw my allergies. Pool was indoors and great. We will return!

2026-07-28 • via Tripadvisor