Frensham Pond Country House Hotel & Spa

Hotels
•
Classic British Hotels
7.8 (1907 reviews)
Churt , Farnham , GB

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and pond views
Friendly, helpful and attentive staff
Comfortable beds and spacious rooms
Peaceful countryside setting
Generally clean rooms
Garden-room options
Good evening meals (in some cases)
On-site parking
Polite spa staff
Cons:
Mould reported in some bathrooms
Ongoing refurbishment/maintenance noise and works
Breakfast quality and slow breakfast service
Air conditioning cutting out
In-room phone chargers not working
Perceived overpriced / poor value for money
Limited beer/drink options and inability to buy/put on room
No fridge in some rooms / warm supplied water
Occasional very slow or understaffed dining service

Categories

Cleanliness
6.8
Generally reported as good/clean by many guests, but repeated issues with mould in bathrooms and occasional lapse in standards noted.
Service
9.6
Frequently praised: 'splendid' and 'exceptional' service, helpful staff (specific mention of Akash). Some understaffing in dining was noted but overall staff friendliness and attentiveness are strong positives.
Location
9.4
Consistently highlighted as a major strength: lovely setting on Frensham Pond, great views and peaceful countryside location.
Room Quality
7.9
Many guests enjoyed comfortable, spacious rooms and garden-room novelty; issues include noisy rooms, air-conditioning cutting out, non-working phone chargers and missing/fridge space.
Amenities
6.5
Mixed: polite spa staff and useful parking, but problems reported such as no fridge in rooms, limited drink/beer options, lack of seating by the lake and some in-room charger/AC faults.
Value for Money
6
Several guests felt the hotel was overpriced relative to food and facilities; some found value acceptable but there are repeated comments that price did not match experience.
Food and Beverage
6.6
Mixed to negative: some very good evening meals noted, but widespread complaints about breakfast (overcooked, greasy, poor cooked items), slow service and occasional inedible meals or long waits.
Overall Experience
9.6
Many guests described a lovely stay with five-star-level service and a desire to return despite specific issues (breakfast, maintenance, occasional noise). Overall sentiment leans strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:54

Property Description

Luxurious Spa Wellness Centre
Indulge in relaxation at our 4-star hotel's spa wellness centre, offering rejuvenating treatments to enhance your stay. Please note that these facilities are available for an additional fee and are subject to availability.

Scenic Views of Frensham Great Pond
Immerse yourself in the picturesque beauty of the National Trust site as you overlook Frensham Great Pond from our 15th-century country house. Enjoy the serene surroundings and unwind in a tranquil setting.

Delightful Dining Experience
Savor classic British cuisine and a selection of world wines at our elegant restaurant. Unwind in the cocktail lounge or cosy bar, and start your day with a hearty breakfast menu. Treat your taste buds to a memorable culinary journey.

Experience luxury and serenity at Frensham Pond Hotel. Book now for an unforgettable stay amidst the beauty of Surrey.

Important information:

Please note that Spa facilities or treatments not Included in rate. Spa access fee is usually £30 per person for 3 hours. Please either call or email us for a special access charge which will be subject to availability. Please note that our Spa will be closed on Monday and Tuesday every week until further notice. Spa facilities or treatments not Included in rate (access to wet facilities with incur any additional charge of £30.00 for 3 Hours usage per person and is subject to availability).

**The spa facilities are not operational on Mondays and Tuesdays.**

If dining please be advised that the property does, on occasions, use the main restaurant for private functions. When this situation arises there will be an alternative area for hotel guests to enjoy food.

When booking for 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.8
Based on 1907 reviews
Cleanliness: 6.8
Service: 9.6
Location: 9.4
Room Quality: 7.9
Amenities: 6.5
Value for Money: 6
Food and Beverage: 6.6
Overall Experience: 9.6
L
laurence • couple • gb
8
2026-09-19 • via Nuitee
S
Stern • solo_traveller • gb
1
2026-09-17 • via Nuitee
S
Stern • couple • gb
1
2026-09-17 • via Nuitee
S
Steven • couple • gb
2
Unless really stuck for accommodation locally, please don’t bother!!
Pros:

The treatment in the spa were great, but you would expect to be able to use the Sauna, pools, etc. prior without charge!

Cons:

The hotel is very tired.
The fact that our room had no hot water!! After Spa treatment and covered in oils, needed a shower before a wedding, but a cold shower only made the issue worse!!
And to top it all off when checking out not a penny reduction!!

2026-09-16 • via Nuitee
S
susannah • solo_traveller • gb
9
2026-09-15 • via Nuitee
E
Elisabeth • solo_traveller • gb
6
Served my purpose but nothing special
Pros:

Lovely location, my room was comfortable. Was only there one night when attending a wedding so not much chance to sample the facilities.

Cons:

Didn’t receive a particularly warm welcome. Breakfast nothing special. Decor very mixed - bold colours and quite modern so not the country house hotel vibe I was expecting.

2026-09-12 • via Nuitee
G
Garret • couple • gb
5
More staff needed for there own good and guests!
Pros:

Everything other than the service.

Cons:

Not enough staff. Staff were friendly, however service was so slow, waiting twenty minutes at the bar, as long to be approached to for evening meal, staff sat a reception wouldn’t help leaving only one member of staff to serve the entire restaurant and bar.

2026-09-08 • via Nuitee
G
gilldart • solo_traveller • gb
6
One night
Pros:

Beautiful hotel and area

Cons:

For the standard of room too expensive

2026-09-07 • via Nuitee
C
Catherine • extended_group • gb
5
Over priced and disappointing
Pros:

Location and nice big beds.

Cons:

Over priced for what it offers. The gym had limited equipment with no air con.
Mould in corners of shower.
We paid an extra £60 to have room ready early. We had booked three rooms in total. The third room was ready early too but had to pay an extra £30 to get the key from Reception. We had to get there early as leaving for a wedding in another local hotel.
The breakfast was chaos. Very narrow area for everyone to get to the hot plates and one hot drink machine. Extra charge for pancakes.
Paid £660 for one night for three rooms plus an extra £90 charge to get the room keys early. Should be charging an extra £3 for pancakes.

2026-09-07 • via Nuitee
W
West • solo_traveller • gb
5
2026-09-07 • via Nuitee
C
Chris • solo_traveller • lu
8
Relaxing and pleasant
Pros:

Location and service

Cons:

Nothing

2026-09-06 • via Nuitee
V
Victoria • family_with_children • gb
9
I had a night with my daughter and your staff were amazing, it made our stay really special.
Pros:

Room, dinner, your staff, spa, location

Cons:

There wasn't anything I didn't really like to be honest

2026-09-05 • via Nuitee
A
Andrew • solo_traveller • gb
4
You’re paying for the location .
Pros:

Lovely location

Cons:

when you enter is ok but then when go to the rooms quite run down and tired .
Also check in was from 3 pm got there at 4 pm room not ready had to wait a further 20mins to get a room .

2026-09-04 • via Nuitee
C
Chris • couple • gb
8
Nice location and nice rooms, big comfy bed and options to use pool and spa if you’d like to pay more
Pros:

Rooms are well equipped, staff are friendly and the food is good

Cons:

There was a prom on so the place was rammed with teenagers, parents, cars, but once it got going they were mainly in a function room so didn’t notice much

2026-09-03 • via Nuitee
J
jacqueline • solo_traveller • gb
9
Pros:

Beautiful location, comfortable bed , and lovely room looking over the gardens , helpful staff.

Cons:

Food is expensive .

2026-09-02 • via Nuitee
M
Monica • couple • it
7
Ok, wish they were more organised
Pros:

The location

Cons:

The organisation was not great at all . We were given a room but the key did not work , so I went to the front desk and I found that that was not my room , my room was not ready . Eventually went back to the front desk and I’m given a 3rd room number !!

2026-08-31 • via Nuitee
L
Lee-Ann • family_with_children • gb
10
2026-08-29 • via Nuitee
D
David • couple • gb
5
2026-08-24 • via Nuitee
E
Emma • couple • gb
8
A relaxing and luxurious weekend
Pros:

The peaceful and tranquil location with exceptional staff.

Cons:

The very small complimentary toiletries

2026-08-23 • via Nuitee
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Liliana • solo_traveller • md
10
Pros:

The location is superb.

Cons:

All was very good.

2026-08-21 • via Nuitee