Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (1079 reviews)
Swainson Street , Hartlepool , GB
+44 1429 266345

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Location

Guest Reviews

7.4
Based on 1079 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
C
Corrine • couple • gb
6
We had stayed at the hotel before, largely because of location. It’s clean, staff helpful if you ask them anything. It’s
Pros:

Location

2026-10-17 • via Nuitee
S
Stephanie • couple • gb
1
Don’t stay here !
Pros:

Erm location

Cons:

Dirty in need of renovation , no one to help with luggage, no trolly so had to use a laundry trolly for all my wedding things , no staff after 9pm , room was dated and filthy , bed was awful springs were sticking through the mattress, I was upgraded to the bridal suite but it had had a bad leak from above so debris was falling from ceeling- The only positive was the amazing lady called Andra who got the new room sorted for me ! She was a cleaner !

2026-10-16 • via Nuitee
N
Nicola • couple • gb
1
Disappointed and disgusted with his behaviour
Pros:

Nothing it was the worst experience of my life
In

2026-10-12 • via Nuitee
A
Asha Rekha • solo_traveller • gb
7
Convenient stay
Pros:

Location

Cons:

Old bathroom

2026-10-12 • via Nuitee
A
Andrew • solo_traveller • gb
7
2026-10-09 • via Nuitee
G
Glen • solo_traveller • gb
5
Room below expectations
Pros:

Staff helpful, check in quick and informative.

Cons:

The room was poor, TV had no working channels, had a fire stick of which it had some apps with a few choices but not known TV channel (bbc/itv, freeview etc). Curtains didnt either fit windows or didn't cover windows, either way both curtains let considerable light through from the office buildings opposite, consistent drip from the sink tap.

2026-10-07 • via Nuitee
E
Ewelina • couple • pl
8
Polecam, bardzo blisko muzeum Royal Navy, super obsługa, klimatyczne wnętrza
Pros:

Lokalizacja blisko muzeum Royal Navy! Klimatyczne wnętrza budynku. Miła i pomocna obsługa! Polecam

2026-09-17 • via Nuitee
G
Gary • solo_traveller • gb
4
2026-09-17 • via Nuitee
L
Lisa • extended_group • gb
8
2026-09-15 • via Nuitee
C
catherine • couple • gb
5
2026-09-12 • via Nuitee
W
Wayne • solo_traveller • gb
5
Comfortable but wouldn’t stay again
Pros:

Bed was comfortable, staff were very welcoming and friendly

Cons:

Minimal parking , no restaurant for evening meal, apart from an India under the hotel.

2026-09-11 • via Nuitee
C
Christophe • couple • fr
7
Une belle escale !
Pros:

Hôtel au charme fou ! Une plongée dans une époque révolue . Correctement rénové les lits sont confortables et la chambre est agréable.

Cons:

Nous avons dû changer de chambre , la fenêtre ne s’ouvrait pas et avec deux chiens l air est indispensable ! Le petit déjeuner est pas top mais ça va !

2026-09-08 • via Nuitee
S
Stacey • solo_traveller • gb
8
2026-09-06 • via Nuitee
D
Dawn • solo_traveller • gb
8
Great return visit to hotel and would stay again.
Pros:

Cleanliness of all areas - staff were there for anything needed and happy to support.

Cons:

Breakfast wasn't as good, hot food left out for a while but fresh eggs were made on request. Hot drink machine didn't work for hot chocolate but staff tried to resolve and did have an out of date yoghurt on display - was sorted quickly though.

2026-09-03 • via Nuitee
A
Adams • family_with_children • gb
9
Cons:

There is no ramp off any sort to assists with suitcases or wheelchair users.

2026-09-03 • via Nuitee
M
Michelle • family_with_children • gb
9
Nice hotel, good value for money
Pros:

Clean, friendly staff, lovely breakfast.

Cons:

No aircon and room was far too hot. Heating was on in the middle of a heatwave

2026-08-26 • via Nuitee
S
Stephen • solo_traveller • gb
5
2026-08-21 • via Nuitee
D
Darren • solo_traveller • gb
10
2026-08-18 • via Nuitee
W
Wayne • solo_traveller • gb
10
2026-08-17 • via Nuitee
T
Tuohy • solo_traveller • gb
7
Pros:

Comfortable room

Cons:

No hot water to have bath or shower

2026-08-16 • via Nuitee