Best Western The Grand Hotel Hartlepool

Hotels
•
Best Western
7.4 (1045 reviews)
Swainson Street , Hartlepool , gb
+44 1429 266345

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Large rooms
Friendly atmosphere
Cons:
Cold breakfast
Staff shortages
Small beds
Cleanliness issues

Categories

Cleanliness
6.29
Issues with cleanliness, including cold breakfast, stains, and lack of hot water.
Service
8.26
Staff are frequently mentioned as helpful and friendly, despite some shortages.
Location
8.8
Positive mentions of the hotel's central location.
Room Quality
6.75
Concerns about room size and cold conditions, but praised for general feel.
Amenities
7.28
Basic amenities met expectations, though some areas for improvement noted.
Value for Money
7.74
Generally good value relative to location but noted areas lacked value.
Food and Beverage
5.79
Breakfast experiences varied from lukewarm to cold, and presentation lacked quality.
Overall Experience
8.26
Most guests report a good overall experience, despite some difficulties.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:42

Property Description

Luxurious Accommodation
Best Western The Grand Hotel Hartlepool offers spacious and elegantly decorated rooms with modern en suite bathrooms, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a majestic dining experience at Mumbai, the hotel's Indian restaurant, serving a blend of modern and traditional dishes. Start your day with a delicious full English breakfast or opt for lighter continental options.

Convenient Location
Located centrally in historical Hartlepool, the hotel is close to the Marina, Quay, and sandy beaches, offering easy access to popular attractions. Plus, with the railway station and shopping center nearby, exploring the area is a breeze.

Experience luxury, culinary excellence, and convenience at Best Western The Grand Hotel Hartlepool. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 1045 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 5.79
Overall Experience: 8.26
V
Victoria • couple • gb
1
Find somewhere else to stay in Hartlepool
Cons:

Mould on the walls, no hot water, dripping toilet, carpet needed replacing, stuffy room, terrible breakfast.

2026-07-22 • via Nuitee
D
David • solo_traveller • gb
9
Slightly fading glory
Pros:

Large rooms/beds. Luxury feel.
Good breakfast.

Cons:

They were having problems with the heating and hot water system.

2026-07-22 • via Nuitee
T
Tracy Stanton • solo_traveller • gb
6
Pros:

I had a large room for the price paid.

Cons:

The decor could do with a really good make over

2026-07-21 • via Nuitee
R
Ray • couple • gb
8
2026-07-20 • via Nuitee
A
Ashley • couple • gb
1
Disappointing and unnecessarily uncomfortable
Pros:

The location was central and the bar area was clean. The woman on the front desk was very welcoming.

Cons:

The hotel had the heating on in July (on a very warm day/night) making for a very uncomfortable sleep and we left so quickly after waking I actually left my coat - Our room had both duct taped and screwed closed windows and the fan provided very little respite when no fresh air or ventilation was possible. Internal windows were smashed near the lift and there was pooling dirty water by the main entrance which smelled awful as you walked in. This is not a 4 star hotel, it is a shame such an old and what could be a beautiful hotel is not being maintained. We won’t stay here again despite being regular visitors to the area to see friends.

2026-07-19 • via Nuitee
A
Andrew • extended_group • gb
4
I found it disappointing and overpriced for the state of the hotel
Pros:

Staff were very friendly and the bed was comfortable

Cons:

Room not clean, blinds were broken, batteries exposed on the door, Instructions on parking need to be clearer.

2026-07-17 • via Nuitee
M
Mark • solo_traveller • gb
7
2026-07-15 • via Nuitee
M
Matthew • solo_traveller • gb
10
2026-07-15 • via Nuitee
A
Angela • extended_group • gb
3
Sub standard service for the cost of the hotel room.
Cons:

I struggled to even enter the property as there was no one at the front desk to let me in. Once in I had to wait for checkin. The hotel is aged, carpets are dirty, blind in room was damaged, privacy screen in bathroom was falling off and radiators on in the room when it was 24degrees and the window barely opened - the room was very hot and sticky. No hot water on the day of arrival or next day - when flagging to the duty contact who was setting up breakfast advised that their had been no hot water over the weekend but none of this was divulged on arrival. When calling in later there was no confirmation that the issues had been resolved so cancelled additional days booking. Very poor customer service from the front desk and I have still to receive a refund for the cancelled days despite the manager confirming that this would take only a few days to process. I wont be going back....

2026-07-15 • via Nuitee
R
Robbyanne • couple • gb
4
2026-07-13 • via Nuitee
T
Terry • solo_traveller • gb
9
Helpfull staff , Comfortable Bed, Clean room, sections of the Hotel need refurbishing.
Pros:

Bathroom was outstanding, Good size, fully tiled, with a modern Look.
Bed was very comfotable

Cons:

Windows had been screwed shut so on a VERY hot evening and night had to sit in front of the electric fan supplied.
The single room was clean and had a comfortable bed, but does need a modern refurbishing, the bathroom was so modern it felt it was attached to the room by mistake.

2026-07-13 • via Nuitee
J
julie • couple • gb
10
10/10 happily stay agsin
Pros:

welcoming and staff helpful

2026-07-13 • via Nuitee
H
Helen • couple • gb
9
2026-07-13 • via Nuitee
M
Mark • family_with_children • gb
10
Pros:

Staff were friendly and the food was nice

Cons:

Rooms were hot due to heating being on

2026-07-11 • via Nuitee
D
Diane • solo_traveller • gb
5
Pros:

The location was pretty good for us, Mumbai Restaurant was excellent, food was delicious, staff were very nice,& attentive.

Cons:

The Parking was a nightmare, arrived around 11,00, spaces allocated to Hotel were all taken, parked in Carpark adjacent to Hotel, rang the Council about a Permit, was told the Hotel could organise one, asked at reception, they didn't seem to know. They printed a note, to say to contact Hotel if any issues. Am fully expecting to recieve a ticket,for the few hrs we used car park. Eventually we managed to get in allocated space. Very surprised a huge Hotel does not supply adequate Parking, for the price of the stay, do not expect to pay additional Parking fees. 🫣

2026-07-10 • via Nuitee
R
Rebecca • solo_traveller • gb
7
Relaxed and nice
Pros:

Friendly staff,
open feel to the place
Bed very comfy

Cons:

Unfotunately the heating can't be turned off

The breakfast needs to be a bit higher quality. Very cheap sausages.

2026-07-10 • via Nuitee
J
John • solo_traveller • gb
4
Fair upon my discovery that best westerns are franchises rather than a chain.
Pros:

The room was cleaner than some other rooms that I saw before they were moved rooms due to wet beds from ceiling drips.
Central location.
Some of the staff cared enough to try but what was put on them wasn't fair so question marks over management guidence.

Cons:

Not enough trained staff.
No alarm with staff regarding the fact on a warm summers day the boilers were faulty causing the heating to be on, and unable to turn off as there wouldn't be any hot water apologies do nothing, get it fixed.
Not enough stock at bars or further to the above lack of training comment a lack of awareness of what is and isn't acceptable regarding drink provision.
Breakfast hot food left unattended for probably longer than it should've been before recycling it.

2026-07-09 • via Nuitee
T
Tracey • family_with_children • gb
3
Disappointing
Pros:

friendly reception staff on arrival

Cons:

The room stank of smoke.
There was no hot water to have a shower or wash at the sink with

2026-07-08 • via Nuitee
I
Isaac • solo_traveller • gb
1
2026-07-07 • via Nuitee
A
Alison • solo_traveller • gb
9
Pros:

Lovely building, and great staff who made me feel very welcome and comfortable, the location is fantastic too, having a shopping centre next door, I'd definitely stay here again

2026-07-05 • via Nuitee