Golden Palace Hotel Lombok

Hotels
9.8 (152 reviews)
Jl Sriwijaya no 38 Cakra Negara , Mataram , id

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Issues with some rooms
Noise from ceiling speakers

Categories

Cleanliness
10
Reviews consistently mention cleanliness positively, with guests noting very clean rooms and good housekeeping.
Service
10
Staff is often described as friendly and accommodating, going above and beyond to meet guest needs.
Location
9.97
Reviews highlight the strategic location, easily accessible and central to Mataram attractions.
Room Quality
9.51
Rooms are reported as spacious and comfortable, though some issues related to maintenance were mentioned.
Amenities
9.46
Reviewers appreciate the pool and other facilities, indicating they are well-maintained.
Value for Money
9.49
Many guests feel the pricing reflects the quality and services provided.
Food and Beverage
9.96
The food quality received high praise, described as delicious and well-prepared.
Overall Experience
10
Guests uniformly express satisfaction, calling their stay enjoyable and expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:56

Property Description

Modern and Elegant Accommodation:
Experience modern and elegant accommodation at Golden Palace Hotel Lombok, located in the heart of Mataram. Each room is equipped with an LED TV, central air conditioning, and a seating area for your comfort. Enjoy the convenience of an electric kettle and a private bathroom with free toiletries.

Luxurious Amenities:
Indulge in the luxurious amenities offered at the hotel, including an outdoor swimming pool to relax by, an on-site spa and wellness centre for ultimate rejuvenation, and free WiFi throughout the property. Stay active at the fitness centre or unwind with afternoon tea at the Sky Lounge overlooking the city.

Dining Excellence:
Savor a culinary journey at the on-site restaurants - Cendrawasih Restaurant for Chinese cuisine, Merak Restaurant for Indonesian and Western dishes, or opt for room service for a private dining experience. Don't miss the chance to enjoy free live music on selected evenings during your stay.

Book your stay at Golden Palace Hotel Lombok for a truly unforgettable experience.

Important information:

Please note that guests are required to present the same credit card used for booking upon check-in and payment at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 12 years old and over stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 152 reviews
Cleanliness: 10
Service: 10
Location: 9.97
Room Quality: 9.51
Amenities: 9.46
Value for Money: 9.49
Food and Beverage: 9.96
Overall Experience: 10
1
1221_85 • solo_traveller • id
10
Pros:

Nice hospitality

Cons:

Staff ramah, sarapan the best lah

2026-06-20 • via Nuitee
T
Tumpal • solo_traveller • id
9
Pros:

Spacious room
Variety of breakfast
Location

Cons:

Old worn out towels
Old shower head

2026-06-16 • via Nuitee
R
Ronnie • solo_traveller • au
8
Pros:

As always great modern hotel with exceptional food and service 😁 we have stayed here over 20 times

2026-06-03 • via Nuitee
F
Flyer11016938815 • Friends getaway • Kuching, Sarawak
10
VERY RECOMMENDED PLACE TO STAY AFTER RINJANI HIKE
Pros:

Bilik sangat luas, breakfast aneka macam dan sangat sedap! Very recommended place to stay. Im with my friend after sight-seeing @ lombok

2026-06-01 • via Tripadvisor
M
Maps31438273162 • Friends getaway • Bali
10
Kembara Lombok 2.0
Pros:

It's very good hotel, very good food and very good staff. Very recommended to stay if you in Mataram

2026-06-01 • via Tripadvisor
M
Mr. Wim • solo_traveller • nl
10
Pros:

Prima Hotel met super vriendelijk personeel.

Cons:

Niets

2026-06-01 • via Nuitee
G
Grams • couple • de
1
2026-05-28 • via Nuitee
F
Frida • extended_group • id
8
2 hari yang berkesan
Pros:

Lokasinya di pusat kota

Cons:

Tidak ada

2026-05-16 • via Nuitee
J
John • solo_traveller • nl
10
2026-05-05 • via Nuitee
M
Michael • solo_traveller • nz
10
2026-04-26 • via Nuitee
W
winda • family_with_children • id
10
2026-04-24 • via Nuitee
R
Ronnie • solo_traveller • au
9
Pros:

Amazing 😍

2026-04-22 • via Nuitee
R
Ronnie • solo_traveller • au
9
Pros:

Once again thourally enjoyed our stay staff now know us very well and always take care of our 17 month old as we've been staying here since she was 3 months old

Cons:

Checking out lol 😂 but TV,s should be upgraded to smart tv as stayed at many much cheaper hotels and they mostly all have Netflix and other streaming services or the ability to use your own account

2026-04-22 • via Nuitee
T
Tumpal • solo_traveller • id
8
Pros:

Semua staff sangat baik dan ramah.
Lokasi di pusat kota.
Sarapan sangat bervariasi dengan kualitas yang baik.

Cons:

Suara langkah kaki dari kamar atas terdengar dan sangat mengganggu.
Handuk mandi sudah tua dan tipis.

2026-04-21 • via Nuitee
R
Ronnie • solo_traveller • au
8
Pros:

Once again our stay was exceptional.

Cons:

Laundry fees at somewhat excessive but I'm assuming it's outsourced so perhaps little control over pricing

2026-04-14 • via Nuitee
V
Véronique • solo_traveller • fr
10
Super pour quelques jours à Mataram
Pros:

C’est un palace

Cons:

Rien

2026-04-12 • via Nuitee
T
Tanha Momin • family_with_children • in
10
2026-04-08 • via Nuitee
M
Mark • solo_traveller • fj
10
Great front desk service , comfy beds , beautiful view and nice AC .
Pros:

Breakfast was great ! But the staff at the restaurant needs just to touch on customer service lil bit more . No smiling , I greet them with good morning and no response with straight face (I don’t know if it’s language barrier) but they just need to smile 😊. Food was great 👍🏾.

Cons:

Nothing!

2026-04-07 • via Nuitee
D
deborahsE7786RY • Family
10
Amazing!!
Pros:

Amazing service and fabulous breakfast. Staff are lovely. Bed was super comfortable. Would recommend!

2026-03-13 • via Tripadvisor
尿出一道彩虹 • family_with_children • cn
10
Pros:

I had a very pleasant stay at Golden Palace Hotel Lombok.
The room was clean and quiet, which made it very comfortable to rest. The location is also convenient, with easy access to nearby attractions and amenities.
I especially enjoyed the Ramadan buffet — the food was delicious and offered great variety. Considering the price, there is really nothing to complain about.
Overall, excellent value for money and I would gladly stay here again.

Cons:

None

2026-02-24 • via Nuitee