Hanoi Lotus Boutique Hotel

Hotels
9.1 (661 reviews)
02 Hoi Vu Street , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
clean room
super friendly staff
convenient location
excellent customer service
Cons:
missing amenities
breakfast not on-site
price-quality discrepancy

Categories

Cleanliness
9.05
Generally praised for cleanliness but noted some maintenance issues.
Service
9.99
Staff is described as super friendly and helpful, contributing to an excellent service experience.
Location
9.56
Location is frequently mentioned as very convenient and central.
Room Quality
8.51
Rooms noted to be clean and comfortable; however, some comments about missing amenities.
Amenities
8.54
Basic amenities noted, but some reviews mentioned a lack of certain items.
Value for Money
9
A few reviews indicated that the price did not match expectations due to missing facilities.
Food and Beverage
8.55
Breakfast is not on-site, and some guests mentioned it was not as depicted.
Overall Experience
9.62
Overall, guests had a positive experience with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:59

Property Description

Central Location in Hanoi's Ancient Streets
Conveniently situated in the heart of Hanoi's ancient streets, Hanoi Lotus Boutique Hotel is the perfect base for exploring the city. Just a short stroll away from Hoan Kiem Lake and the Thang Long Water Puppet Theater, guests can immerse themselves in the rich culture and history of the area.

Comfortable Rooms with Modern Amenities
The hotel's rooms feature elegant timber flooring and wooden furnishings, creating a warm and inviting atmosphere. Equipped with modern conveniences such as a 32-inch LCD TV, air conditioning, and a minibar, guests can relax in comfort after a day of sightseeing. Select rooms even offer a private balcony with stunning city views.

Exceptional Service and Complimentary Offerings
At Hanoi Lotus Boutique Hotel, guests can enjoy a complimentary breakfast to start their day off right. Additionally, all-day fruit juice and tea/coffee are provided free of charge. The attentive staff at the 24-hour front desk are always on hand to assist with any inquiries or travel arrangements, ensuring a seamless and enjoyable stay.

Experience the charm of Hanoi at Hanoi Lotus Boutique Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.1
Based on 661 reviews
Cleanliness: 9.05
Service: 9.99
Location: 9.56
Room Quality: 8.51
Amenities: 8.54
Value for Money: 9
Food and Beverage: 8.55
Overall Experience: 9.62
A
Amanda • solo_traveller • au
7
Pros:

Loved the location and the staff at the sister hotel were the best

Cons:

Stairs from the 7th to the 8th floor

2026-09-12 • via Nuitee
D
Duc • couple • au
10
Great time
Pros:

The location is convenient and the staffs are helpful and polite. The rooms are clean as well. Nice place to stay.
Staff were lovely and very helpful especially Angela, Jasmine.
Nice to stay here and have a good time.

2026-09-10 • via Nuitee
A
Agnieszka • couple • pl
10
Excellent staff and lovely stay
Pros:

Lovely stay - clean room/bathroom and really comfortable beds. The staff couldn’t do enough to help: they were able to let me in at 5am to leave my luggage before check in and also looked after it after check out. They booked a car to the airport for me and being given a drink while I waited was a nice touch. There is a great choice of food at breakfast.

2026-09-10 • via Nuitee
V
Valeria • solo_traveller • it
10
Great and helpful staff and manager. Highly recommended
Pros:

Amazing stay.
The staff were very friendly knowledge and have good experience about the city.
Jasmine is the best worker.
The manager Ms Angela is very helpful, she arranged for me Halong bay tour with good price. Unfortunately when i came back from the tour i could not find her to arrange for me the trip to Ninh Binh so i promised to come back next time to do it.
Hotel room is clean and less noisy than i expected. The location is in the center, very busy street everyday.

2026-09-10 • via Nuitee
D
Diana • extended_group • de
10
From the get go, the reception was really
Pros:

welcoming and friendly, let us check in early and check out late without extra charge, and breakfast was pretty good too! Jasmine and the entire hotel staff were very nice, and the bed was very comfortable. Great value for money stay in the heart of the old quarter!

2026-09-08 • via Nuitee
J
Jane • couple • us
10
Good Hotel
Pros:

This is a hotel located in the city center, suitable for your trip. The price is affordable, the rooms will be clean and provide food service. With this location, people can walk to visit the central area with many different types of entertainment or enjoy diverse cuisine from local restaurants. Regarding transportation, you can contact the hotel staff to book an airport shuttle at a reasonable price, the staff and management are very enthusiastic to help.

2026-09-08 • via Nuitee
A
Ana • couple • es
7
2026-09-07 • via Nuitee
R
Rigau mas de Xaxás • couple • es
6
2026-09-03 • via Nuitee
M
maria ascension • extended_group • es
8
Pros:

Muy centrico y las camas y almohadas muy comodas. El aseo genial. En una de nuestras estancias la habitación cuando llegamos tenía un recale sobre la mesilla y nos cambiaron de habitacion. El desayuno se servia en un hotel muy cerca

Cons:

No tienen habitacion para guardar las maletas tras el check out y se quedan en recepción. Si pagas con tarjeta porque no se carga en booking te cobran un 3,5% más sobre el coste de la habitación.

2026-09-02 • via Nuitee
J
Julie • extended_group • au
8
2026-08-31 • via Nuitee
F
FIERRO • solo_traveller • mx
7
Pros:

Es un hotel que cumple si solo quieres dormir. Barato. Tiene buena ubicación.

Cons:

No te dan informacion completa no alcanzamos el desayuno porque solo es dos hrs y nadie nos dio detalle de esto.

2026-08-29 • via Nuitee
B
Blade • solo_traveller • au
10
Best hotel in Hanoi
Pros:

The place is great and very clean. They also have a free breakfast buffet which is good. All the staff is very friendly and hospitable. Thank you also to Ms. Jasmine for the great recommendation for food and where to shop. We had a very great time and experience in hanoi and this Hotel.

2026-08-29 • via Nuitee
I
Inbar • solo_traveller • il
10
Beautiful central hotel
Pros:

Nice, clean room with friendly staff and great location.

2026-08-29 • via Nuitee
M
Murfitt • solo_traveller • gb
10
Great experience, nice location, good food, great service
Pros:

Service at the hotel has been absolutely outstanding. The rooms are very clean and they are a great location to visit Hanoi. They also have a very nice buffet breakfast with some cooked to order items and the people in the staff in the breakfast area are awesome Kong and Winn We’re both absolutely amazing. The front desk staff, including the manager Have been nothing but fabulous. I highly recommend this hotel.

2026-08-29 • via Nuitee
A
Amogetswe • solo_traveller • kr
10
Nothing
Pros:

The location is very convenient for sightseeing and dining. The hotel is on a wide street, making it easy to get around. The rooms are spacious, clean, and well-equipped. Jasmine is very friendly. The breakfast is delicious and offers many choices.

2026-08-28 • via Nuitee
P
Pia • extended_group • dk
7
2026-08-27 • via Nuitee
F
Federica • couple • it
6
2026-08-26 • via Nuitee
A
Ascen • extended_group • es
10
2026-08-26 • via Nuitee
J
Julien • couple • ch
10
Pros:

Wonderful hotel and fantastic staff. We stayed here for 5 days and we had a wonderful stay.
The beds were comfortable and the breakfast was more than reasonable. We are especially thankful to Jasmine and Angela, who took care of us throughout our stay. We will for sure return back to this hotel whenever we come back to Hanoi.

2026-08-21 • via Nuitee
M
Michelle • couple • es
10
Pros:

We had an absolutely fantastic stay, we thoroughly recommend staying here if you want to be right in the middle of the old quarter, it's very accessible to all the main attractions. The hotel itself is very comfortable and the undoubted highlight is the really friendly and helpful staff.) Special mention to Jasmine, who we loved.)

2026-08-21 • via Nuitee