Hanoi Lotus Boutique Hotel

Hotels
9.1 (661 reviews)
02 Hoi Vu Street , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
clean room
super friendly staff
convenient location
excellent customer service
Cons:
missing amenities
breakfast not on-site
price-quality discrepancy

Categories

Cleanliness
9.05
Generally praised for cleanliness but noted some maintenance issues.
Service
9.99
Staff is described as super friendly and helpful, contributing to an excellent service experience.
Location
9.56
Location is frequently mentioned as very convenient and central.
Room Quality
8.51
Rooms noted to be clean and comfortable; however, some comments about missing amenities.
Amenities
8.54
Basic amenities noted, but some reviews mentioned a lack of certain items.
Value for Money
9
A few reviews indicated that the price did not match expectations due to missing facilities.
Food and Beverage
8.55
Breakfast is not on-site, and some guests mentioned it was not as depicted.
Overall Experience
9.62
Overall, guests had a positive experience with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:59

Property Description

Central Location in Hanoi's Ancient Streets
Conveniently situated in the heart of Hanoi's ancient streets, Hanoi Lotus Boutique Hotel is the perfect base for exploring the city. Just a short stroll away from Hoan Kiem Lake and the Thang Long Water Puppet Theater, guests can immerse themselves in the rich culture and history of the area.

Comfortable Rooms with Modern Amenities
The hotel's rooms feature elegant timber flooring and wooden furnishings, creating a warm and inviting atmosphere. Equipped with modern conveniences such as a 32-inch LCD TV, air conditioning, and a minibar, guests can relax in comfort after a day of sightseeing. Select rooms even offer a private balcony with stunning city views.

Exceptional Service and Complimentary Offerings
At Hanoi Lotus Boutique Hotel, guests can enjoy a complimentary breakfast to start their day off right. Additionally, all-day fruit juice and tea/coffee are provided free of charge. The attentive staff at the 24-hour front desk are always on hand to assist with any inquiries or travel arrangements, ensuring a seamless and enjoyable stay.

Experience the charm of Hanoi at Hanoi Lotus Boutique Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.1
Based on 661 reviews
Cleanliness: 9.05
Service: 9.99
Location: 9.56
Room Quality: 8.51
Amenities: 8.54
Value for Money: 9
Food and Beverage: 8.55
Overall Experience: 9.62
B
Binderya • family_with_children • mn
6
Pros:

The breakfast, staff hospitability, location, the room view

Cons:

Pricier than some hotels but average looking, shabby looking hotel

2026-10-28 • via Nuitee
M
Muhammad Ali • solo_traveller • au
10
2026-10-27 • via Nuitee
L
Louis • solo_traveller • at
8
Absolutely friendly and helpful staff.
Pros:

Central location, clean

Cons:

Going outside around corner to get breakfast

2026-10-25 • via Nuitee
T
tuyen • couple • vn
10
Pros:

Ks nằm ngay trung tâm phố cổ,đồ ăn sáng ngon,nhân viên thân thiện,the perfect hotel

2026-10-23 • via Nuitee
K
Karen • family_with_children • au
10
Pros:

Absolutely loved my room on top floor with outside grassed area, the view was amazing I also Absolutely loved the staff Jasmine and I had great conversations and also another lady I didn't get her name but she organized a spa treatment at their sister hotel for me. They also stored my luggage until the evening when I caught the train

Cons:

There was nothing I didn't like

2026-10-23 • via Nuitee
A
andrew • couple • au
10
Pros:

It was comfortable in a great location ,the staff were fantastic nice balcony very comfortable and nice shower

Cons:

Had to walk to another place for breakfast but only 2 mins away so no problem ,the breakfast just ok

2026-10-22 • via Nuitee
J
Jin Long • couple • sg
3
disappointing, can find way better value elsewhere
Pros:

the room was really spacious, and the location was great with many shops to look at as we walk around the area! the hotel lobby also gave a really clean vibe, and the staff was very warm and accommodating to us, and breakfast was really pleasant!

Cons:

many things can be improved here, we paid double than our normal hotels in vietnam and it was rather disappointing. initially when we walked into our room, the floor had a really sandy and dusty feel, the duvet had no blankets inside and we had to specially request the staff to help us find/attach the blanket inside the duvet. staff did not take off shoes when helping us, which i think explains the sandy/dusty feeling of the floor. the covers in the toilet does not fully cover the corners, which is really misleading as it seemed like it would completely block whoever is in the toilet. you cannot request for anymore water apart from the 2 bottles of water (350ml instead of the usual 500ml bottles), which i think is very unreasonable considering the heavier price we are paying for this hotel. the tv has many options, but the netflix had no account attached, which may sound stingy on my end, but having paid less for other hotels which provided more amenities, i think this hotel can be skipped.

2026-10-21 • via Nuitee
D
Damieanna62 • couple • nz
10
We are coming again 😊
Pros:

everything.staff lovely,clean and comfy room

Cons:

nothing

2026-10-20 • via Nuitee
C
CICERO • couple • br
9
Excelente localização!!
Pros:

Localização excelente, instalações, cafe da manhã e atendimento maravilhoso!!

Cons:

O unico problema foi que não aceitaram o pagamento em cartão quando chegamos e tivemos que pagar em dinheiro com uma conversão não muito favorável.

2026-10-15 • via Nuitee
A
Andres Felipe • couple • au
10
2026-10-15 • via Nuitee
P
Paryank • solo_traveller • in
9
2026-10-15 • via Nuitee
R
raimondo • family_with_children • it
7
da miglioarare
Pros:

La stanza assegnata non corrispondeva a quella prenotata, peraltro non raggiunbile completamente con l'ascensore ( assente nell'ultima rampa). La colazione ( soddisfacente) era servita presso un'altra struttura a poca distanza.
Buona posizione per visitare l'Old quarter

2026-10-14 • via Nuitee
M
Marie-Josée • couple • ca
8
Très bon rapport qualité prix au cœur du vieux Hanoï
Pros:

Au cœur d’Hanoï, tout se faisait bien à pied!

Cons:

J’aurais ajouté un petit fauteuil dans la chambre et des oreillers supplémentaires

2026-10-12 • via Nuitee
S
Sami • couple • fr
1
Franchement 4/10
Pros:

L’emplacement

Cons:

Y’a pas un micro-ondes pour chauffer
Il y a un odeur dans draps

2026-10-11 • via Nuitee
P
Patrick • couple • fr
9
Bien sans plus
Pros:

L’emplacement dans le vieux Hanoï

Cons:

Le petit déjeuner annoncé n’est pas servi dans l’hôtel. Il faut aller à 150m dans un autre hôtel pour un petit déjeuner catastrophique.

2026-10-10 • via Nuitee
D
David • solo_traveller • au
8
2026-10-10 • via Nuitee
N
Noa • solo_traveller • il
8
2026-10-08 • via Nuitee
S
Simone • couple • de
8
Gute Lage - die Altstadt ist zu Fuß in wenigen Minuten zu erreichen. Frühstück war ausreichend - jedoch musste man dafür
2026-10-07 • via Nuitee
L
Laetitia • solo_traveller • fr
8
Pros:

L emplacement est parfait. Le balcon un véritable atout. Personnel agréable et très bon petit déjeuner

2026-10-07 • via Nuitee
A
Amanda • solo_traveller • au
7
Pros:

Loved the location and the staff at the sister hotel were the best

Cons:

Stairs from the 7th to the 8th floor

2026-09-12 • via Nuitee