Hanoi Lotus Boutique Hotel

Hotels
9.1 (638 reviews)
02 Hoi Vu Street , Hanoi , vn

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
clean room
super friendly staff
convenient location
excellent customer service
Cons:
missing amenities
breakfast not on-site
price-quality discrepancy

Categories

Cleanliness
9.05
Generally praised for cleanliness but noted some maintenance issues.
Service
9.99
Staff is described as super friendly and helpful, contributing to an excellent service experience.
Location
9.56
Location is frequently mentioned as very convenient and central.
Room Quality
8.51
Rooms noted to be clean and comfortable; however, some comments about missing amenities.
Amenities
8.54
Basic amenities noted, but some reviews mentioned a lack of certain items.
Value for Money
9
A few reviews indicated that the price did not match expectations due to missing facilities.
Food and Beverage
8.55
Breakfast is not on-site, and some guests mentioned it was not as depicted.
Overall Experience
9.62
Overall, guests had a positive experience with minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:59

Property Description

Central Location in Hanoi's Ancient Streets
Conveniently situated in the heart of Hanoi's ancient streets, Hanoi Lotus Boutique Hotel is the perfect base for exploring the city. Just a short stroll away from Hoan Kiem Lake and the Thang Long Water Puppet Theater, guests can immerse themselves in the rich culture and history of the area.

Comfortable Rooms with Modern Amenities
The hotel's rooms feature elegant timber flooring and wooden furnishings, creating a warm and inviting atmosphere. Equipped with modern conveniences such as a 32-inch LCD TV, air conditioning, and a minibar, guests can relax in comfort after a day of sightseeing. Select rooms even offer a private balcony with stunning city views.

Exceptional Service and Complimentary Offerings
At Hanoi Lotus Boutique Hotel, guests can enjoy a complimentary breakfast to start their day off right. Additionally, all-day fruit juice and tea/coffee are provided free of charge. The attentive staff at the 24-hour front desk are always on hand to assist with any inquiries or travel arrangements, ensuring a seamless and enjoyable stay.

Experience the charm of Hanoi at Hanoi Lotus Boutique Hotel - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.1
Based on 638 reviews
Cleanliness: 9.05
Service: 9.99
Location: 9.56
Room Quality: 8.51
Amenities: 8.54
Value for Money: 9
Food and Beverage: 8.55
Overall Experience: 9.62
B
Balamurugan couple sg
10
Pros:

The hotel has a prime location, it's one of the best hotel in the city. It is located in close proximity to Hoan Kiem Lake, which I understand is regarded as the heart of Hanoi with the Water Puppet Theater nearby. The hotel itself is well-maintained and offers a satisfactory breakfast. Giang and Huong are courteous and always willing to assist guests with any inquires or requests. i be back here in the upcoming trip back to Ha Noi.

2026-08-21 via Nuitee
P
Paige couple au
10
Pros:

Very vibrant place and good service. The staff constantly helped us to open doors, carry luggage and very polite
Introduced us the places to go with their own map. Rooms are clean and neat. They even have a place for free breakfast open every morning..
At night, I was having headaches and wanted to go formassage. Check with staff, and ber introduced me their exclusive SPA massage shop. The best thing was the staff helped made appointment and brought me to the SPA massage shop to prevent me lost the way. The massage was damn good and luxury, importantly with low spending. WORTHI!!
Wish all the staff be well, happy and healthy always.
To add: if wanted to find local tour agency, may consider Tobi Travel. Itjust opposite the hotel. Her service very good and responsive reply on.my every trips!

2026-08-21 via Nuitee
M
Michelle couple es
10
Pros:

We had an absolutely fantastic stay, we thoroughly recommend staying here if you want to be right in the middle of the old quarter, it's very accessible to all the main attractions. The hotel itself is very comfortable and the undoubted highlight is the really friendly and helpful staff.) Special mention to Jasmine, who we loved.)

2026-08-21 via Nuitee
J
Julien couple ch
10
Pros:

Wonderful hotel and fantastic staff. We stayed here for 5 days and we had a wonderful stay.
The beds were comfortable and the breakfast was more than reasonable. We are especially thankful to Jasmine and Angela, who took care of us throughout our stay. We will for sure return back to this hotel whenever we come back to Hanoi.

2026-08-21 via Nuitee
T
Thanh extended_group de
10
Pros:

The people are so nice and they know your needs. Constant smiles and good service, it is like being with family. Good breakfast, easy and with a good variety of western and vietnamese. You may walk to all major atractions in town, its is like being in the center of the action.

2026-08-21 via Nuitee
C
Claire family_with_children gb
8
Great location and fantastic staff but a little run down
Pros:

Location was great and the lady on reception spoke amazing English and helped show us where everything was on a map

Cons:

The room we had was not shown on the photos on line and being honest was a bit run down. For what we paid it was fine but was disappointing compared to the photos

2026-08-20 via Nuitee
P
Phạm couple vn
10
Very good location.
2026-08-19 via Nuitee
M
Maria couple us
10
2026-08-19 via Nuitee
A
Adrien solo_traveller fr
10
Pros:

My son and I had an amazing time in Hanoi and was especially impressed by the hospitality and staff at Hotel Lotus Boutique- especially Jasmine who was completely fluent in English.
We had a great conversation. Highly recommend!

2026-08-19 via Nuitee
E
Eveliina couple fi
10
Pros:

The staff was very helpful; the accommodations were clean and; Jasmine and Angela and staff were excellent. The breakfast buffet was excellent! The localization of the hotel was very convenient! The bellboys. We're helpful and drove some places. I highly recommend Lotus Boutique hotel! I will miss everybody!!!

2026-08-19 via Nuitee
O
omer solo_traveller il
8
2026-08-18 via Nuitee
K
Kaitlyn couple au
7
Good value, lovely staff
Pros:

Good location, central to everything, good size rooms, very friendly staff

Cons:

Included breakfast was around the corner at a seperate property and very basic

2026-08-17 via Nuitee
J
Jocelyn family_with_children gb
10
Pros:

We had a wonderful stay at this hotel. The location is excellent, making it easy to explore Hanoi and reach nearby attractions. The staff were friendly, welcoming, and always willing to help. The large window in our room was a lovely touch and made the room feel bright and spacious.

2026-08-17 via Nuitee
A
Ana couple es
10
great hotel location
Pros:

A great hotel in a very convenient location. The staff were professional, polite, and attentive throughout our stay. I really enjoyed having such a large window in the room, which provided plenty of natural light. Everything was comfortable and well organized.

2026-08-17 via Nuitee
S
Selda couple tr
10
Perfect hotel, very clean.
2026-08-17 via Nuitee
K
Klara solo_traveller de
9
Pros:

Everything was super clean and the stuff was really friendly. We could store our luggage without any problems prior check in and after check out.

Cons:

The room did only had a window to the hallway, it was no problem for us but I was not aware during the booking process.

2026-08-13 via Nuitee
B
Bilaal solo_traveller za
6
2026-08-11 via Nuitee
F
Frank family_with_children nl
6
2026-08-07 via Nuitee
R
Robert family_with_children us
8
Great Location, Convenient to Many of the great tourist attractions. Great restaurants Nearby
2026-08-04 via Nuitee
J
John solo_traveller nz
9
Vietnam trip
Pros:

This was our second stay at this hotel. Great location, interesting part of city. Just off main roads so was quite. A great base to get organised for our trip back home. The young man at the desk was very helpful and swapped our Vietnamese Sim cards back to our NZ Sims and organised a car to the airport. If we came back to Hanoi would certainly look to stay here again.

Cons:

For what we wanted had no complaints.

2026-07-25 via Nuitee