Hyatt Place San Juan

Hotels
•
Hyatt Place
8.8 (1876 reviews)
Avenida Fernandez Juncos 580 , San Juan , PR
+1 787-721-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
High prices
Inconsistent service

Categories

Cleanliness
8.51
Some reviews indicated cleanliness issues such as outdated blankets and room cleanliness not meeting expectations.
Service
9.48
Majority of reviews noted the staff were friendly and accommodating, though some experienced long wait times.
Location
9.52
Many reviews praised the location as convenient, especially for nearby attractions.
Room Quality
8.47
Some rooms were described as dated and issues with comfort, including uncomfortable beds.
Amenities
9
Facilities such as the pool and pet-friendly policies were appreciated, despite some mentions of limited offerings.
Value for Money
7.96
Several reviews highlighted high prices and lack of value for the price paid, particularly concerning service.
Food and Beverage
8.51
Breakfast offerings received mixed feedback, with some positive mentions but also concerns about availability.
Overall Experience
8.98
Overall positive experiences were recorded, balanced by several critical comments on specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:12

Property Description

Modern Comforts and Convenience

Swimming Pool and Terrace
Indulge in relaxation at our swimming pool area, perfect for both adults and kids. Enjoy the beautiful terrace for a tranquil evening under the stars.

Well-Equipped Rooms
Experience luxury in every room with a flat-screen TV and a coffee machine. Some rooms even feature a cozy seating area for unwinding after a long day of exploring.

Convenient Location
Located in the vibrant Convention District, our hotel is just minutes away from Condado Lagoon and Old San Juan. With a 24-hour front desk and a business centre, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay at Hyatt Place San Juan - City Center.

Important information:

Pets are allowed for the fee of USD 100 for up to 6 nights, and additional USD 100 for up to 30 nightsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

8.8
Based on 1876 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
M
martinez • couple • pr
10
2026-09-20 • via Nuitee
N
Nelson • couple • pr
10
Pros:

Perfect

Cons:

Todo muy bien

2026-09-19 • via Nuitee
N
Nelson • couple • pr
10
Pros:

Si

Cons:

Excelente

2026-09-19 • via Nuitee
L
Lizmarie • couple • pr
10
2026-09-19 • via Nuitee
A
Alixmarie • solo_traveller • pr
10
Excelente!!!!
Pros:

Excelentes facilidades, el desayuno fue delicioso y el trato del personal hacia el cliente fue excepcional!!! Calidad total!!!

Cons:

No tengo ninguna queja! Todo estuvo excelente!

2026-09-18 • via Nuitee
A
Alixmarie • couple • pr
10
2026-09-18 • via Nuitee
C
Camille • solo_traveller • pr
10
2026-09-17 • via Nuitee
R
Rodriguez-Andujar • family_with_children • pr
7
Bueno
Pros:

Habitación, cómoda. Súper accesible.

Cons:

Falta de variedad en el desayuno.

2026-09-16 • via Nuitee
A
Ana • couple • pr
10
Paz , Relajación digno de admirar
Pros:

El personal siempre muy atento y el hotel no lo cambio por otro .siempre que vaya lo escogería siempre. todo me gusta no tengo quejas

Cons:

Creo que no tengo ninguna queja

2026-09-16 • via Nuitee
Y
Yarelis • family_with_children • pr
10
2026-09-14 • via Nuitee
Q
Quiñones • couple • pr
10
Muy bueno
Pros:

Todo estaba muy bien!!

Cons:

Las chorreritas de los nenes estaban fuera de servicio

2026-09-14 • via Nuitee
R
Rocio • family_with_children • pr
8
It was an okay stay
Pros:

Liked breakfast and that I could check in earlier.

Cons:

I didn't like that the kids pool area was out of service. We chose this hotel because of pictures we saw in the websites gallery.

2026-09-14 • via Nuitee
A
Amel • solo_traveller • pr
10
Pros:

Servicio excelente ubicación la habitación

Cons:

Todo fue excelente

2026-09-14 • via Nuitee
A
Ana Maria • couple • br
8
Ótima estadia
Pros:

Piscina

Cons:

Quarto térreo e barulho rua

2026-09-12 • via Nuitee
S
Sarah • extended_group • us
9
We had a great stay - the pool made the trip for our family!!
Pros:

The staff was so friendly! We loved the pool specifically - my son was in it constantly. The breakfast was also helpful. We would recommend it to anyone in the area looking for a family friendly place to stay! We also loved the coffee shop on the property.

Cons:

The pillows were not very comfortable. The location was fine, it could have had a bit more walking distance but we had a car so it was absolutely doable.

2026-09-10 • via Nuitee
M
Melisa • couple • pr
10
Bajar de precio para pagar 300 por una noche la cual uno ni disfruta ya que el check in es alas 4pm
Pros:

Todo y comodidad

Cons:

El precio , para una noche ya que realmente uno no disfruta el hotel un día completo ya que el chek-in es alas 4pm y el check out es alas 11am ??

2026-09-09 • via Nuitee
V
Vega • solo_traveller • us
10
2026-09-08 • via Nuitee
M
María • family_with_children • pr
10
2026-09-08 • via Nuitee
Y
Yaire • family_with_children • pr
10
2026-09-08 • via Nuitee
C
Carmen Doris • couple • pr
1
2026-09-07 • via Nuitee