Hyatt Place San Juan

Hotels
•
Hyatt Place
8.8 (1747 reviews)
Avenida Fernandez Juncos 580 , San Juan , pr

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
High prices
Inconsistent service

Categories

Cleanliness
8.51
Some reviews indicated cleanliness issues such as outdated blankets and room cleanliness not meeting expectations.
Service
9.48
Majority of reviews noted the staff were friendly and accommodating, though some experienced long wait times.
Location
9.52
Many reviews praised the location as convenient, especially for nearby attractions.
Room Quality
8.47
Some rooms were described as dated and issues with comfort, including uncomfortable beds.
Amenities
9
Facilities such as the pool and pet-friendly policies were appreciated, despite some mentions of limited offerings.
Value for Money
7.96
Several reviews highlighted high prices and lack of value for the price paid, particularly concerning service.
Food and Beverage
8.51
Breakfast offerings received mixed feedback, with some positive mentions but also concerns about availability.
Overall Experience
8.98
Overall positive experiences were recorded, balanced by several critical comments on specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:12

Property Description

Modern Comforts and Convenience

Swimming Pool and Terrace
Indulge in relaxation at our swimming pool area, perfect for both adults and kids. Enjoy the beautiful terrace for a tranquil evening under the stars.

Well-Equipped Rooms
Experience luxury in every room with a flat-screen TV and a coffee machine. Some rooms even feature a cozy seating area for unwinding after a long day of exploring.

Convenient Location
Located in the vibrant Convention District, our hotel is just minutes away from Condado Lagoon and Old San Juan. With a 24-hour front desk and a business centre, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay at Hyatt Place San Juan - City Center.

Important information:

Pets are allowed for the fee of USD 100 for up to 6 nights, and additional USD 100 for up to 30 nightsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

8.8
Based on 1747 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
R
Radames • couple • pr
10
2026-06-20 • via Nuitee
T
Tamayo • solo_traveller • pr
10
Pros:

El trato del personal.

Cons:

La guagua no estuvo a tiempo decian cada 30 min esperamos mas de 1 hora y no llego

2026-06-17 • via Nuitee
L
Luis • couple • pr
7
Roller coaster experience
Pros:

Location.

Cons:

Had to wait for room to be cleaned, more guest than breakfast area could hold.

2026-06-16 • via Nuitee
J
José A. • solo_traveller • pr
10
Pros:

Todo desde el cuarto la amabilidad del personal siempre disponible las facilidades

Cons:

Las horas de entrada y salida y pagar estacionamiento

2026-06-16 • via Nuitee
K
Katz • family_with_children • us
9
Very nice hotel near downtown and Condida beaches.
Pros:

Rooms were very clean and comfortable. It had a very good hot breakfast buffet. There was a nice outdoor swimming pool with a children’s slide with a pirates’theme. There’s also a shuttle to several downtown locations.

Location is close to Condida beaches.

Cons:

No dislikes.

2026-06-15 • via Nuitee
M
Miled • family_with_children • pr
4
Esperaba mas para el costo
Pros:

La ubicación y vistas

Cons:

Saludos

La reserva se realizó con mucho tiempo de anticipación, al momento de llegar al hotel , que by the way llegue a las 5pm para el prom de mi hijo. La recepción me indica que tengo que esperar pq la habitación no estaba limpia. Tardaron y mi hijo llegó tarde a su recepción. Creo que debieron tener un poco de empatia y seguir las reglas de check in. Y adicional en los tres dias jamás entraron a la habitación a limpiar. Tuve que llamar a recepción para que fueran a botar la basura.

2026-06-15 • via Nuitee
K
Karen • family_with_children • pr
10
2026-06-13 • via Nuitee
R
renteria • family_with_children • us
10
Pros:

It was a beautiful location, room and stay

2026-06-11 • via Nuitee
B
Brenda • family_with_children • us
9
2026-06-10 • via Nuitee
M
Moraima • extended_group • pr
10
2026-06-10 • via Nuitee
H
Hector • solo_traveller • pr
10
2026-06-10 • via Nuitee
P
Parrilla • solo_traveller • us
6
Pros:

Desayuno

Cons:

Nevera,aire

2026-06-09 • via Nuitee
P
Perez • solo_traveller • pr
10
2026-06-09 • via Nuitee
C
Cindy • solo_traveller • us
10
Pros:

Todo

Cons:

Nada

2026-06-08 • via Nuitee
R
Ramiro • solo_traveller • pr
10
2026-06-08 • via Nuitee
V
Veronika • solo_traveller • us
6
Not all that, as described online.
Pros:

It was close to the cruise port and had free breakfast and free shuttle.

Cons:

Too expensive!! The pool was cold and rather small, breakfast selection was mediocre.

2026-06-08 • via Nuitee
J
Jancarla • extended_group • pr
10
2026-06-08 • via Nuitee
C
Comas Nazario • couple • us
10
2026-06-08 • via Nuitee
R
Roberto • extended_group • pr
9
2026-06-07 • via Nuitee
B
Berenice • couple • pr
9
2026-06-07 • via Nuitee