Hyatt Place San Juan

Hotels
•
Hyatt Place
8.8 (1876 reviews)
Avenida Fernandez Juncos 580 , San Juan , PR
+1 787-721-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
High prices
Inconsistent service

Categories

Cleanliness
8.51
Some reviews indicated cleanliness issues such as outdated blankets and room cleanliness not meeting expectations.
Service
9.48
Majority of reviews noted the staff were friendly and accommodating, though some experienced long wait times.
Location
9.52
Many reviews praised the location as convenient, especially for nearby attractions.
Room Quality
8.47
Some rooms were described as dated and issues with comfort, including uncomfortable beds.
Amenities
9
Facilities such as the pool and pet-friendly policies were appreciated, despite some mentions of limited offerings.
Value for Money
7.96
Several reviews highlighted high prices and lack of value for the price paid, particularly concerning service.
Food and Beverage
8.51
Breakfast offerings received mixed feedback, with some positive mentions but also concerns about availability.
Overall Experience
8.98
Overall positive experiences were recorded, balanced by several critical comments on specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:12

Property Description

Modern Comforts and Convenience

Swimming Pool and Terrace
Indulge in relaxation at our swimming pool area, perfect for both adults and kids. Enjoy the beautiful terrace for a tranquil evening under the stars.

Well-Equipped Rooms
Experience luxury in every room with a flat-screen TV and a coffee machine. Some rooms even feature a cozy seating area for unwinding after a long day of exploring.

Convenient Location
Located in the vibrant Convention District, our hotel is just minutes away from Condado Lagoon and Old San Juan. With a 24-hour front desk and a business centre, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay at Hyatt Place San Juan - City Center.

Important information:

Pets are allowed for the fee of USD 100 for up to 6 nights, and additional USD 100 for up to 30 nightsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

8.8
Based on 1876 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
L
Luis D • family_with_children • pr
8
2026-10-31 • via Nuitee
S
Sugery • extended_group • do
9
Comodo
2026-10-30 • via Nuitee
R
Rivera • family_with_children • pr
8
esta bueno
Pros:

el desayuno esta bueno… el personal super amable…. la localizacion me encanto

Cons:

la picina necesita un poco de cariño, cerraron las chorreras para niños

2026-10-30 • via Nuitee
C
Carmen • extended_group • us
10
Pros:

La empleada de la piscina , su trato y su carisma , Gracias Rose , necesitamos más personas como tú

2026-10-30 • via Nuitee
K
Kelvin • family_with_children • pr
10
Pros:

Super acogedor , excelentes facilidades y un buen desayuno buffet

2026-10-27 • via Nuitee
D
Diana Altagracia • family_with_children • do
9
2026-10-27 • via Nuitee
M
Miguel • family_with_children • us
10
2026-10-26 • via Nuitee
A
Angelica • family_with_children • pr
10
2026-10-24 • via Nuitee
O
Orlando Jose • couple • pr
10
Pros:

Todo

2026-10-23 • via Nuitee
M
María • family_with_children • pr
10
Pros:

The pool and lication

2026-10-22 • via Nuitee
M
Manuel • couple • pr
1
I will never going to stay in this Hotel Never in my life with Staff like Adriana Talavera and Elvin Mora
Pros:

Location

Cons:

The staffs are the worse… Specially Adriana Talavera and Elvin Mora… I ask for 1 hour late check Out… I she told to me that will cost me 25.00 dollars… I explained her that I was in continuous Education. In another hotel At Sheraton… where my continued education finished at 12:30pm… She without explained to me and without any empathy.. I need the room because my insulin was in the refrigerator…. Anyway she and him there were reported to the manager Edgar Lozada… both Adriana Talavera and Elvin Mora … They should not be working in this Hotel!!!!

2026-10-19 • via Nuitee
M
Manuel • couple • pr
1
Call the manager Edgar Lozada and asked him about the ridiculous situation that was the experience
Pros:

Good Overall

Cons:

The staff Adriana Talavera and Elvin Mora they are the worse people working in this Hotel

2026-10-19 • via Nuitee
K
Katherine • couple • pr
7
Pros:

La localización

Cons:

El servicio al cliente no fue el mejor.

2026-10-19 • via Nuitee
A
Alejandro • extended_group • do
7
Uno va de viaje y descanso. Pero llegar a esperar la habitación es molesto, encima nos entregan 1 y 1 hora después al ot
Pros:

Está ok

Cons:

Me entregaron las habitaciones tarde

2026-10-18 • via Nuitee
K
Kimberly • couple • cw
8
I like it it was nice, staff was friendly and helpful
Pros:

It’s very central located

2026-10-16 • via Nuitee
J
Julio • family_with_children • pr
10
2026-10-13 • via Nuitee
D
Davila • family_with_children • us
10
Pros:

Piscina

Cons:

Los precios d las bebidas

2026-10-13 • via Nuitee
N
Nova • solo_traveller • do
10
2026-10-12 • via Nuitee
R
Reynold • solo_traveller • us
9
Pros:

Location

Cons:

Air conditioner at nights in the room

2026-10-12 • via Nuitee
E
Edgar • solo_traveller • us
6
Pros:

El personal se mantuvo atento más la dama que atiende en el area de la piscina tiene 120 en excelencia.

Cons:

El la habitación 323 se escuchaba demasiado de ruido por consiguiente las luces entraban por las ventanas por lo que dificultó el tiempo de descanso.

2026-10-12 • via Nuitee