Cassia Phuket, part of Banyan Group

Hotels
•
Banyan Group
8.6 (114 reviews)
64 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110 , Choeng Thale , TH
66-7-6356999

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Pets allowed

Facilities

Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Great customer service
Lovely and polite staff
Beautiful property
Fantastic amenities
Cons:
Cleanliness issues with A/C and breakfast hygiene
Noisy balcony area

Categories

Cleanliness
7.61
A/C in the bedroom needed service, balcony door lock broken and very noisy.
Service
9.58
Great customer service. Lovely and extremely polite and courteous staff.
Location
9.12
Great location. Perfect for families and long stay.
Room Quality
8.57
Beautiful property with clean apartments and kitchenettes.
Amenities
9.1
Fantastic pools, private beach access, and nice breakfast.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast not very hygienic due to birds.
Overall Experience
8.68
The overall experience was enjoyable with great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:23

Property Description

Private Beach and Outdoor Pools - Indulge in a relaxing day on our private beach or take a refreshing dip in one of the 4 outdoor swimming pools.

Dining and Entertainment - Enjoy delicious meals at Vista, grab snacks at the on-site snack bar/deli, and unwind with a drink at the bar/lounge.

Comfort and Connectivity - Stay connected with complimentary wireless internet access, relax in air-conditioned rooms with kitchenettes, and enjoy entertainment on LED TVs with satellite programming.

Don't miss out on experiencing luxury at Cassia Phuket. Book now for an unforgettable stay by the beach!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.6
Based on 114 reviews
Cleanliness: 7.61
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.68
S
Sevinc • solo_traveller • ae
10
Luxury & tranquility for a great value
Pros:

Amazing tranquil location in Laguna. You can walk around the amazing lakes and enjoy the views and silence. However still so close to Bang Tao / Boat Avenue and all the restaurants and cafes.
I would definitely come back and recommend to those who want to enjoy Phuket not the typical busy way, yet very close also these places.
It is definitely the upscale area of Phuket. Great value for money.
Breakfast was completely fine.

Cons:

Nothing

2026-05-28 • via Nuitee
D
Daniel • couple • au
10
2026-05-26 • via Nuitee
M
Matrax26 • solo_traveller • tr
9
Huzurlu bir yer
Pros:

Çalışanlar gayet güler yüzlü Türkiye'den gelen olursa türk bir çalışan bile var adı Barış bize çok yardımcı oldu temiz doğanın içinde tam kafa dinlemelik bir yer oda da herşey düşünülmüş yanınızda birşey götürmenize gerek yok adeta

Cons:

Konum olarak her yere uzak en yakın eğlence yeri neredeyse 10 km uzaklıkta her yere taksi ile gitmeniz gerek bunu göz önüne alın

2026-05-25 • via Nuitee
Анастасия • family_with_children • th
9
2026-05-24 • via Nuitee
L
Lina • couple • ru
10
2026-05-22 • via Nuitee
C
Craig • couple • us
8
In sports terms- Cassia got you in the stadium but in the cheapest seats
Pros:

Excellent location within Banyan Laguna. So beautiful beach and free shuttles by boat or trolly within Laguna. Staff was very friendly and rooms were great. Cassia is the most affordable property in Laguna.

Cons:

Breakfast was ok but I stopped going after 2 days and went to Open Kitchen across the street

2026-05-20 • via Nuitee
K
Károly • solo_traveller • hu
8
2026-05-17 • via Nuitee
R
Rangika • family_with_children • ae
10
Pros:

Nice

2026-05-17 • via Nuitee
E
Evgeny • solo_traveller • ru
10
2026-05-12 • via Nuitee
H
Hanqi • family_with_children • se
3
Not recommended
Pros:

Ganska stort rum.

Cons:

Personalen hälsar knappt. De flesta låtsas inte ha sett dig. Men det finns några få personal som är trevliga och hjälpsamma.
Fåglarna flyger runt i frukosthallen och de kan landa på eller äta donuts, bröd och frukt. Ingen personal verkar bry sig om hygienproblemet som skapades av fåglarna. Vissa gäster har märkt problem för ett par år sedan och skrev kommentarer på andra webbsidor. Ägaren svarade där att de skulle ta åtgärder, men inget har förändrats.
Rummet städades varannan dag om man inte betalar extra.

2026-05-10 • via Nuitee
M
Mark • solo_traveller • ie
9
2026-05-10 • via Nuitee
K
Kudrat • couple • ru
9
2026-05-08 • via Nuitee
S
Safak • couple • th
7
2026-05-07 • via Nuitee
A
Anaëlle • couple • fr
8
Pros:

Le petit-déjeuner est incroyable : on peut presque tout trouver dans ce buffet continental mais qui propose aussi quelques plats locaux.
Il y a un service de navettes gratuites pour rejoindre la plage située de l'autre côté de la lagune avec une possibilité de se faire masser sur la plage. Il y a également des navettes gratuites pour rejoindre les autres hôtels de la lagune...

Cons:

Peut-être le côté un peu impersonnel : c'est un hôtel très grand avec beaucoup de touristes européens, cela manque un peu charme.

2026-05-04 • via Nuitee
N
Nurgul • extended_group • kz
10
Pros:

Чисто, уютно и комфортно. Пляж великолепный

2026-05-03 • via Nuitee
P
Patrycja • family_with_children • pl
3
Nie polecam
Pros:

Wygodne pokoje, ze wszystkimi potrzebnymi udogodnieniami

Cons:

- Lokalizacja- plaża niby blisko, niby łódki, które pływają, ale dookoła hotelu nie ma w zasadzie nic
- Ceny na miejscu- zarówna w hotelu jak nie restauracji na przeciwko bardzo drogo
- śniadanie- słaba jakość
- ilość ludzi z Rosji!!! Wszyscy brali nas za Rosjan, nie dało się słyszeć innego języka, czułam się nieswojo

2026-04-30 • via Nuitee
R
Ruchtabhumi • solo_traveller • th
8
2026-04-25 • via Nuitee
A
Awattha • extended_group • th
10
Pros:

Location was great , friendly staff.
The room ‘s clean ,comfortable and spacious . The bed was so comfy.
Well definitely stay there again

2026-04-24 • via Nuitee
I
Ivan • solo_traveller • ru
9
2026-04-21 • via Nuitee
Y
Yulia • solo_traveller • ru
10
2026-04-21 • via Nuitee