Cassia Phuket, part of Banyan Group

Hotels
•
Banyan Group
8.6 (114 reviews)
64 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110 , Choeng Thale , TH
66-7-6356999

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Pets allowed

Facilities

Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Great customer service
Lovely and polite staff
Beautiful property
Fantastic amenities
Cons:
Cleanliness issues with A/C and breakfast hygiene
Noisy balcony area

Categories

Cleanliness
7.61
A/C in the bedroom needed service, balcony door lock broken and very noisy.
Service
9.58
Great customer service. Lovely and extremely polite and courteous staff.
Location
9.12
Great location. Perfect for families and long stay.
Room Quality
8.57
Beautiful property with clean apartments and kitchenettes.
Amenities
9.1
Fantastic pools, private beach access, and nice breakfast.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast not very hygienic due to birds.
Overall Experience
8.68
The overall experience was enjoyable with great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:23

Property Description

Private Beach and Outdoor Pools - Indulge in a relaxing day on our private beach or take a refreshing dip in one of the 4 outdoor swimming pools.

Dining and Entertainment - Enjoy delicious meals at Vista, grab snacks at the on-site snack bar/deli, and unwind with a drink at the bar/lounge.

Comfort and Connectivity - Stay connected with complimentary wireless internet access, relax in air-conditioned rooms with kitchenettes, and enjoy entertainment on LED TVs with satellite programming.

Don't miss out on experiencing luxury at Cassia Phuket. Book now for an unforgettable stay by the beach!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.6
Based on 114 reviews
Cleanliness: 7.61
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.68
T
Thariya • extended_group • no
7
2026-07-04 • via Nuitee
A
Ashish • solo_traveller • in
10
2026-07-03 • via Nuitee
C
Chilly • family_with_children • se
6
Except for the problem with room was smell, we have no complaints
Pros:

The location is good, food is good, staffs ware pleasant and helpful.

Cons:

Our room smelled of urine but we got a new room the next day.

2026-07-03 • via Nuitee
T
Tritoby • family_with_children • au
8
It's ok
Pros:

Nice big rooms. Beds are comfortable.

Cons:

Breakfast is not good quality - especially the bread basket. The warm food is actually cold. Too much outside light shining into the room at night time.

2026-07-02 • via Nuitee
T
Tiwonge • solo_traveller • gb
9
Beautiful place, very convenient and spacious room. Great and very helpful staff
2026-07-01 • via Nuitee
D
DMITRIY • solo_traveller • ru
9
2026-06-29 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-06-29 • via Nuitee
A
Amal • extended_group • ae
7
2026-06-28 • via Nuitee
A
Amal • couple • ae
7
2026-06-28 • via Nuitee
N
Natalya • couple • kz
10
Pros:

Очень хорошее местоположение рядом с морем

Cons:

Невероятно внимательный и отзывчивый персонал

2026-06-27 • via Nuitee
S
Sultan • couple • th
8
2026-06-26 • via Nuitee
L
lysiane • solo_traveller • fr
1
Pros:

Nous avons commencé sur de très mauvaises bases .
J'avais réservé cet hôtel car je pouvais emmener mon chat finalement après paiement on m 'annonce que je dois payer 13 euros par chat et par nuit !
Bien évidemment aucune annulation possible j 'ai du laisser mes animaux chez nous .
Pour parler de l 'hotel de façon objective .
Cela n'a rien d 'un cinq étoiles .
Le lieu est bien placé si on compte faire les magasins chic .
Le personnel est sympathique et serviable .
Mais leur politique un désastre ainsi que la musique trop forte.
Il manque clairement une âme et un peu plus de classe pour employer le termes 5 étoiles .

2026-06-22 • via Nuitee
M
Mahesh • couple • gb
1
2026-06-21 • via Nuitee
C
Chaichayut • couple • th
6
2026-06-20 • via Nuitee
L
Laura • couple • th
9
Very good
Pros:

The location was great, a lovely peaceful area close to the lake, everything within the resort area - shops, restaurants etc

2026-06-19 • via Nuitee
A
Ammar • couple • sa
10
مناسب جداً للعوائل ومن يبحث عن الراحه
Pros:

فندق ممتاز و حجم الغرف والأجنحة كبير و إطلالات الأجنحة مميزة خصوصاً المطله على البحيره و طاقم عمل خدوم جداً خصوصاً tale و Jaae

2026-06-19 • via Nuitee
A
Ammar • couple • sa
10
Pros:

فندق جميل جداً لمن يبحث عن الهدوء و الاسترخاء

2026-06-19 • via Nuitee
L
Lochbihler • solo_traveller • ch
10
2026-06-18 • via Nuitee
A
Aigerim • family_with_children • ae
5
2026-06-15 • via Nuitee
T
Takeshi • solo_traveller • th
10
2026-06-14 • via Nuitee