Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many positive mentions)
Excellent location on the lagoon with boat shuttle to beach
Comfortable, spacious and clean rooms (many guests)
Beautiful, well-kept pool areas
Complimentary boat trips and family-friendly activities
Accommodating with dietary needs (chef helped celiac guest)
Happy hour and good drinks for many guests
Cons:
Some guests report a hostel-like, crowded atmosphere (not ideal for couples)
Dogs urinating in lifts/hotel reported
Limited luggage assistance — guests expected porter service
No air-conditioning in upstairs lobbies and elevator; corridors can be hot
Breakfast described as chaotic and average quality by some
Bar prices considered expensive by several guests

Categories

Cleanliness
7.4
Mixed feedback: many guests found rooms clean and well kept, but there are cleanliness concerns reported (dogs urinating in lifts/hotel, cleaning only every two days), so overall cleanliness is slightly below average.
Service
9.1
Generally praised — multiple reviews call staff friendly, accommodating and exceptional (helpful with dietary needs, attentive at pool/activities). A minority reported cold or unwelcoming interactions and limited bell staff assistance, but positive service comments dominate.
Location
9.2
Consistently strong: excellent family-friendly location on the lagoon with a shuttle boat to other hotels and the beach; guests repeatedly highlight the convenient and scenic setting.
Room Quality
8.7
Rooms are described as comfortable, spacious and well equipped by several guests. Some guests noted a hostel-like vibe in the property overall, but room standards themselves are generally good.
Amenities
8.3
Good amenities: attractive pool areas, complimentary boat trips/shuttle and happy hour/drinks praised. Some negatives include no air-conditioning in upstairs lobbies/elevator and limited luggage assistance.
Value for Money
7.6
Mixed value perception: families found it excellent for location/amenities, but some guests felt it was overpriced for couples (hostel-like feel) and noted expensive bar prices, reducing perceived value.
Food and Beverage
7.1
Mixed dining experience: several guests praised food/drinks and staff flexibility (e.g., accommodating celiac needs, great happy hour), while others found breakfast chaotic and quality average.
Overall Experience
8.2
Overall mixed-to-positive: many guests had memorable family stays praising staff, location and pools, while some (notably honeymooners/couples) were disappointed by crowds, service lapses and cleanliness issues. Net rating aligns with the target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Suites with Stunning Views

At Cassia Phuket, indulge in the ultimate relaxation with spacious suites offering separate bedrooms, living areas, and private balconies overlooking the sea. The fully equipped kitchen allows for convenient indoor cooking, while the hot shower facilities provide a touch of luxury in the private bathroom.

Convenient Services and Amenities

Enjoy housekeeping services every two days, complimentary shuttle service, and round-the-clock assistance from the front desk. The outdoor pool and sun terrace offer the perfect spots to unwind, and the bar serves refreshing drinks for a leisurely evening.

Delicious Dining Options

Savor a variety of culinary delights at Vista Gastro - Pub, where you can enjoy coffee, snacks, and meals with a breathtaking view. Don't miss the buffet breakfast to start your day on a delicious note.

Experience luxury and comfort at Cassia Phuket - book now for an unforgettable stay!

Important information:

Please note that the free shuttle service only operates within the Laguna Phuket resort complex.

Cleaning services are provided once every 2 days.

Guests are kindly requested to provide their names in English during the booking process.

Extra adult and child aged 12 years old and above charge at THB 1,187 net per person per day inclusive of breakfast and extra bed
Child aged 4-11 years old charge at THB 350 net per day inclusive of breakfast, without extra bed
Child aged 0 - 3 years old stay and eat free ,without extra bed

Pets friendly additional charge (per night): 500 baht per room per night
1,500 baht per room for 30 nights
Insurance fee 2,000 baht per room
Other additional details
• Pets totaling no more than 10 kilograms can be accommodated in all room types.
• Pets weighing more than 10 kilograms together can be accommodated in rooms with two bedrooms or more.
• Total weight not more than 20 kilograms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Location

Guest Reviews

8.2
Based on 1178 reviews
Cleanliness: 7.4
Service: 9.1
Location: 9.2
Room Quality: 8.7
Amenities: 8.3
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.2
M
Muhammad Adil • couple • ie
5
Hostel Not a Hotel
Pros:

Well The only thing I liked was the room itself. It was big enough but it was more giving hostel vibes. They also made the bed with Honeymoon bed as I requested with wrong spelling of Honey moon

Cons:

I definitely did not like my stay as I was on honeymoon and this hotel is just like very big hostel. It was highly populated and I was feeling like i am in the market not the hostel. This is good for families definitely not for couples. I would not booked this property if i had known this. Also, they dont have staff to bring luggage to your room you have to do it yourself. I dont know how come this is showed as 5 star. Its not a hotel its a hostel.

2026-10-30 • via Nuitee
N
neill • couple • gb
8
Pros:

Friendly staff, clean premises

Cons:

Bar expensive

2026-10-30 • via Nuitee
R
Ruan • couple • ae
9
2026-10-28 • via Nuitee
G
gurvale vijay • couple • gb
8
Pros:

Staff and food was great

Cons:

No air-conditioning on upstairs lobbys

2026-10-27 • via Nuitee
E
Erwin • solo_traveller • at
1
2026-10-26 • via Nuitee
E
Erwin • couple • at
1
2026-10-26 • via Nuitee
E
Erwin • couple • at
1
2026-10-26 • via Nuitee
I
Irina • couple • ru
10
Все прекрасно, вернемся ещё
Pros:

Все понравилось!

2026-10-24 • via Nuitee
A
aris • couple • gb
1
Average
Pros:

Location

Cons:

Disappointing Experience at Cassia Bang Tao

Unfortunately my experience at Cassia Bang Tao has been disappointing. The biggest issue has been the attitude of the staff. They come across as rude, unwelcoming and robotic rather than genuinely friendly or interested in helping guests.

For a hotel in such a beautiful location you would expect a much higher standard of hospitality and customer service. Instead the interactions have felt cold and impersonal, making it difficult to feel comfortable and properly looked after as a guest.

Good hospitality is about more than just doing the basics. It’s about making people feel welcome, valued and appreciated. Sadly that has been missing from my experience here.

The hotel has potential but the service really lets it down. I hope management takes this feedback seriously and works on improving the staff’s attitude and overall guest experience.

2026-10-22 • via Nuitee
J
Jaime • extended_group • au
8
Amazing spot!
Pros:

The location is excellent for families and the staff are so wonderful and accommodating. We enjoyed the facilities and the food and drinks are amazing, especially happy hour!

Cons:

Nothing, everything was great!

2026-10-21 • via Nuitee
D
David • family_with_children • au
7
2026-10-17 • via Nuitee
A
Ammar • couple • sa
10
2026-10-15 • via Nuitee
J
julia • couple • gb
8
Family resort hotel
Pros:

Complimentary Boat trip to beach and around the lagoon

Cons:

Dogs that urinate in the lift and hotel and the owner walks away.

2026-10-10 • via Nuitee
J
Jaideep Verma • family_with_children • in
7
2026-10-09 • via Nuitee
S
Supansa • family_with_children • th
10
ประทับใจ 🥰
Pros:

ชอบพนักงานทุกคนน่ารักเฟรนลี่ตลอดเวลา

Cons:

ไม่มี

2026-10-09 • via Nuitee
A
Asel • family_with_children • ru
10
2026-10-09 • via Nuitee
P
Pavel • family_with_children • ru
9
2026-09-12 • via Nuitee
F
Faiz • family_with_children • om
10
2026-09-11 • via Nuitee
A
Ana • family_with_children • es
6
Pros:

Lo que más me gustó fue el personal y la ubicación.
El hotel está en la zona de la Laguna, tiene un shuttle Boat que te permite ir a otros hoteles y a la playa.
Soy celiaca y para el desayuno me hicieron unas tortitas que no terminaban de convencerme, pero en cuanto se lo dije al chef se volcó completamente para encontrar una alternativa. Buscó otra receta que me preparó al día siguiente, con un resultado fantástico.

Cons:

La decoración del hotel no me gustó nada, igual pensaba que al ser del grupo Bayan Tree iba a tener un estilo parecido, pero nada que ver...en las fotos el hotel parecía mejor....
No había aire acondicionado en los pasillos del hotel ni en el ascensor, hacía un calor horrible.
Para subir las maletas te dejan un carro para que te las lleves tú, no te ayudan como en otros hoteles de Tailandia.
La limpieza la hacen cada dos días.

2026-09-07 • via Nuitee
S
somporn • family_with_children • th
8
Fabulous room and location. Food was so so.
Pros:

Room was comfy and has everything i needed. Staff was very helpful.

Cons:

Breakfast was a bit chaotic, not easy to find stuff. Wide selection but quality was average.

2026-09-05 • via Nuitee