The Whitechapel

Hotels
8 (1087 reviews)
49-53 New Road , London , gb
+44 20 7247 9947

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.89
Several mentions of cleanliness issues in the rooms, particularly in comments about linens and overall condition.
Service
8.86
Reviewers frequently praised the staff for being friendly, helpful, and attentive.
Location
8.9
Positive mentions about proximity to local attractions and safety.
Room Quality
7.35
Issues with room maintenance were noted, including hard beds and noisy AC.
Amenities
7.88
Basic amenities were available but some functionality issues were noted.
Value for Money
8.34
Customers felt they received a good deal based on location and pricing.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
General positive sentiment despite some issues raised in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:07

Property Description

Luxurious Penthouse Apartment:
Indulge in our lavish penthouse featuring 2 HDTVs and an en suite bathroom with a double-ended bath, offering a truly opulent experience.

City Views:
Experience stunning views of London’s iconic skyline from our rooms, providing the perfect backdrop to your stay.

Convenient Location:
Explore the vibrant neighborhoods of Shoreditch and Brick Lane, with easy access to transportation links for further city exploration.

To book your stay at The Whitechapel and immerse yourself in luxury and convenience, visit our website now.

Important information:

If paying by cash, ID must be provided (passport, driving license or national ID card) at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1087 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
E
Eliška • couple • cz
10
2026-08-13 • via Nuitee
R
rob • solo_traveller • gb
5
This should be a £50 a night place at best.
Pros:

I liked the lady at reception the following day she was lovely but that's all.

Cons:

It's a nightmare to find to begin with. I had to wait at the reception desk for about half an hour. Eventually someone spoke to me on a ring bell type thing to say they were coming, god knows where from. Eventually a guy turned up and gave me a key. It's a very strange place that I wouldn't stay in again.

2026-08-13 • via Nuitee
C
Carol • solo_traveller • gb
10
Needed to stay close to the hospital and needed to book rooms a few times. Loretta was supportive and helpful at a diffi
Pros:

Location to Royal London Hospital
Helpful and supportive especially Loretta on reception
Clean and comfortable

Cons:

Nothing

2026-08-12 • via Nuitee
J
Jason • couple • gb
10
Another great stay
Pros:

Another great stay at The Whitechapel - its a great location - no more than 10 mins from whitechapel or aldgate tubes.
Really friendly team, clean rooms and lots of eating drinking places within walking distance too.
Such great value too.
Mention to Laureta who always remembers me and kindly kept hold of my charger which I left last time.
Also should have said thanks to Cansu last time for her speedy check in experience 😃

Cons:

Nothing really.

2026-08-12 • via Nuitee
B
Ben • solo_traveller • gb
9
Hidden gem.
Pros:

Room was lovely, far nicer than I was expecting.

2026-08-11 • via Nuitee
J
Jason • couple • gb
10
Excellent Value and Brilliant team
Pros:

As always Friendly team greAt location

Cons:

Nothing

2026-08-10 • via Nuitee
M
Mehmet Soner • couple • gb
8
All good except house keeper issue
Pros:

Clean, tidy, room was large and organised

Cons:

Housekeeper did not come to room clean and give towels. The other staff tried to help

2026-08-10 • via Nuitee
L
Lisa • couple • au
8
Pros:

Nice accommodation, no complaints, was exactly like described. I’d stay there again.

2026-08-10 • via Nuitee
A
arthur • solo_traveller • gb
10
2026-08-09 • via Nuitee
Z
Zara • couple • gb
9
2026-08-09 • via Nuitee
S
Silvio • couple • mt
8
2026-08-09 • via Nuitee
E
Edward • solo_traveller • se
8
Superb stay Shoreditch walking distance
Pros:

Superb stay overall. AC, comfortable beds, lovely staff etc

And also close to tube and walking distance Shoreditch

Cons:

Limited space to hang clothes/wardrobe

2026-08-09 • via Nuitee
S
Stsibailo • solo_traveller • ua
8
2026-08-08 • via Nuitee
S
Steven • solo_traveller • gb
10
very good
Pros:

Excellent hotel for the location required and very flexible.

Cons:

Very personnel experience

2026-08-08 • via Nuitee
R
roy • solo_traveller • gb
9
Pros:

Very much enjoyed my visit to London and stay at The Whitechapel Hotel. Facilities and staff were excellent, especially Laureta at the reception who was lovely and warm throughout. She was very helpful with any requests I had, she went above and beyond. Would definitely return for future visits.

2026-08-08 • via Nuitee
M
Michail • solo_traveller • gr
9
Pros:

Comfortable room. Good connection to multiple underground lines and buses as well as Boris bikes nearby.

Cons:

Not the best neighborhood to hang around, but we mostly went away to see London.

2026-08-07 • via Nuitee
Z
Zahidur • family_with_children • gb
4
Overall we had veey bad experience and we will not book this hotel again and will not recomend for others
Pros:

Location

Cons:

No sink basin the bathroom . Extractor fan wasn’t working . Room was to small to move around. Throws are too small for two people.

2026-08-06 • via Nuitee
C
CJ • solo_traveller • gb
10
Would go again
Pros:

Good location

2026-08-06 • via Nuitee
N
Nancy • extended_group • us
3
Pros:

Friendly staff and accommodating

Cons:

It’s was very loud and noisy specially at night , someone was screaming and pictures look that place is spacious but not, very limited

2026-08-06 • via Nuitee
V
Valeria • couple • gb
10
2026-08-06 • via Nuitee