The Whitechapel

Hotels
8 (1001 reviews)
49-53 New Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.89
Several mentions of cleanliness issues in the rooms, particularly in comments about linens and overall condition.
Service
8.86
Reviewers frequently praised the staff for being friendly, helpful, and attentive.
Location
8.9
Positive mentions about proximity to local attractions and safety.
Room Quality
7.35
Issues with room maintenance were noted, including hard beds and noisy AC.
Amenities
7.88
Basic amenities were available but some functionality issues were noted.
Value for Money
8.34
Customers felt they received a good deal based on location and pricing.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
General positive sentiment despite some issues raised in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:07

Property Description

Luxurious Penthouse Apartment:
Indulge in our lavish penthouse featuring 2 HDTVs and an en suite bathroom with a double-ended bath, offering a truly opulent experience.

City Views:
Experience stunning views of London’s iconic skyline from our rooms, providing the perfect backdrop to your stay.

Convenient Location:
Explore the vibrant neighborhoods of Shoreditch and Brick Lane, with easy access to transportation links for further city exploration.

To book your stay at The Whitechapel and immerse yourself in luxury and convenience, visit our website now.

Important information:

If paying by cash, ID must be provided (passport, driving license or national ID card) at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1001 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
M
Marc couple gb
3
2026-07-04 via Nuitee
J
James family_with_children gb
8
Does the job and evening meal was excellent
Pros:

Staff very helpful

Cons:

Room was smaller than expected

2026-07-03 via Nuitee
L
Leanne couple gb
4
Ok
Pros:

Air con
Nice welcome from the young man
Staff were friendly and I didn’t realise restaurant was in lower level

Cons:

Curtains were broken and falling off. Basin wasn’t in bathroom

2026-07-03 via Nuitee
L
Lagana couple it
10
Tutto molto bello
Pros:

La camera era abbastanza spaziosa la posizione molto comoda a due minuti a piedi dalla fermata omonima che collega tutta la città il quartiere offre molti posti indiani in cui mangiare e delle bancarelle dal lunedì al sabato. Il personale è molto cortese all’ingresso. C’è una macchinetta del caffè disponibile per tutti con dei biscottini. È permesso lasciare gli zaini per la giornata del check out gratuitamente.

2026-07-01 via Nuitee
K
Krzysztof solo_traveller pl
6
Pros:

Miła obsługa, naprawdę dobra lokalizacja, blisko metro/autobusy. Cena za nocleg niska, patrząc na londynskie standardy.

Cons:

Czystość pokoju pozostawia wiele do życzenia, małe łóżko 120cm (choć wygodne). Prysznic bez brodzika, za to z zasłoną, która zupełnie nic nie daje. Umywalka przy łóżku - ciekawe rozwiązanie ale nie do końca przemyślane.

2026-07-01 via Nuitee
G
Gabriella couple gb
8
Great for a short stay
Pros:

Stylish rooms, small but fit everything we needed for a night's stay and very clean with working AC too. Staff were friendly at the front desk and it felt very safe with a code at the front door and a card scan for the lift. Was good for what we needed.

Cons:

The sink in our room had the plug down and we couldnt figure out how to lift it to drain the sink, so had to conserve water as the sink was slowly filling up, which made washing our faces and brushing our teeth a little troublesome. But, we also didn't bother asking the front desk about it because we were only in the room a short time, so its likely a problem that couldve been fixed.

2026-07-01 via Nuitee
K
Katie couple gb
4
Friendly staff but didn’t feel safe or comfortable
Pros:

The staff were friendly and the shower facilities were nice and clean.

Cons:

The area isn’t the safest and my friend and I felt uncomfortable commuting to the hotel from the Tube. The room was also ridiculously small for two people and we had to step over each other a lot. With two cases we had no room. The floors were also dirty with lots of stones in between the floorboards. No soap was provided in the bathroom.

2026-06-29 via Nuitee
I
Isobelle couple gb
10
Relaxing
Pros:

Room while small was well laid out had all amenities needed and was very cutely styled. Really good sound proofing and air conThe staff were excellent and friendly and accommodating. And it’s close to loads of great restaurants and shopping.

Cons:

Basically nothing was a result finding this place will stay again

2026-06-29 via Nuitee
P
Paul family_with_children gb
5
2026-06-29 via Nuitee
K
Katherine couple gb
9
Comfortable and met our needs
Pros:

The lady we spoke to on the phone, after being hopelessly lost was fabulous. She went out of her way to guide us to the hotel, which we found difficult to locate. Aircon was on and we could check in although we arrived early. Room was lovely, layout was simple and met our needs.

2026-06-29 via Nuitee
K
Katy family_with_children gb
6
A great if basic base.
Pros:

Great location, lovely staff. Good sized room with comfy beds.

Cons:

Surprised its a 4* as the accommodation is rather basic and in need of a deep clean and a bit of maintenance.

2026-06-28 via Nuitee
E
Edouard couple fr
8
2026-06-28 via Nuitee
G
Giuseppe solo_traveller it
6
Soddisfatto...............
Pros:

Zona abbastanza centrale e non caotica.

Cons:

Per un soggiorno di 6 notti, le camere vanno rifatte quotidianamente nella loro interezza, non a richiesta, non solo svuotare cestini e cambio parziale degli asciugamani. Due cialde del caffè soltanto il giorno dell'arrivo....
Il problema dell'acqua calda è stato subito risolto previa comunicazione della circostanza. I turisti, ovviamente, stanno tutto il giorno in giro, ma quando sono in camera hanno necessità di avere a disposizione l'essenziale senza dover chiedere. Basta maggiore attenzione e cura di certi aspetti per migliorare. Per fortuna l'aria condizionata era presente e funzionante vista l'estrema calura di questi giorni. Nel complesso è andata bene!

2026-06-28 via Nuitee
D
DrDo couple hr
9
Jako lijep, čist i prostran smješta sa ljubaznim osobljem. Topla preporuka, vratit ćemo se opet.
Pros:

Prostrana soba za Londonski standard, čisto, bez pljesni. Soba je imala sve - tv, klimu, aparat za kavu, frižider i hrpu drugih sitnica koje Vam olakšavaju boravak. Svaka dva dana se mijenjaju ručnici. Odmah ispred hotela par manjih restorana i kafića sa odličnom hranom. Stanica podzemne 5 minuta laganog hoda. Osjećali smo se sigurno svugdje gdje smo se kretali.
Posebno bi pohvalili Mert sa recepcije koja je izrazito srdačna i spremna pomoći sa savjetima.

2026-06-28 via Nuitee
A
Aral solo_traveller fr
10
2026-06-27 via Nuitee
G
Gareth couple gb
7
When it's reasonable and very clean and functional it's a win win!
Pros:

Perfectly functional for our stay

Cons:

Nothing

2026-06-27 via Nuitee
L
Lindy extended_group gb
9
Would stay here again … lovely reception staff. Great location and really lovely bedroom and facilities. Very reasonable
Pros:

Convenient location, good accommodation with everything you need!

Cons:

The shower/bathroom was a weird layout.. & flooded when using shower! Great power shower however…but a bit of a stupid & not logical layout with sink in bedroom instead of bathroom! There’s room to put sink in the bathroom!

2026-06-27 via Nuitee
C
Charles solo_traveller gb
8
Tremendous value, close to Underground station and Brick Lane.
Pros:

The staff were very good, well above average, always attentive, friendly, courteous and helpful. I forgot my hat butnthe receptionist quickly made a new keybso I could go and get it.

Cons:

There was NOTHING that I didn’t like.

2026-06-26 via Nuitee
J
John solo_traveller gb
4
Disappointing but functional.
Pros:

Pleasant and helpful receptionist.

Cons:

No air conditioning in the room so very stuffy on one of the hottest days of the year, also very noisy.

2026-06-25 via Nuitee
T
T solo_traveller gb
8
Whitechapel hotel
Pros:

It was in a quieter area so less noise. The room was nice and clean.air con kept the room lovely cool and the room had everything we needed.

Cons:

The pillows were awful. Our heads just kept sinking in the middle of them. The black out blind didn't cover the whole window area so light was coming in. The black curtain that was infront was hanging off and wouldn't close.

Air con was great through the day but went off in the night and we couldn't figure out how to put it back on.


Shame no vending machine to buy cold drinks etc either. We were there during the heatwave and had to go down the street to buy bottled water.

2026-06-24 via Nuitee