The Whitechapel

Hotels
8 (959 reviews)
49-53 New Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.89
Several mentions of cleanliness issues in the rooms, particularly in comments about linens and overall condition.
Service
8.86
Reviewers frequently praised the staff for being friendly, helpful, and attentive.
Location
8.9
Positive mentions about proximity to local attractions and safety.
Room Quality
7.35
Issues with room maintenance were noted, including hard beds and noisy AC.
Amenities
7.88
Basic amenities were available but some functionality issues were noted.
Value for Money
8.34
Customers felt they received a good deal based on location and pricing.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
General positive sentiment despite some issues raised in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:07

Property Description

Luxurious Penthouse Apartment:
Indulge in our lavish penthouse featuring 2 HDTVs and an en suite bathroom with a double-ended bath, offering a truly opulent experience.

City Views:
Experience stunning views of London’s iconic skyline from our rooms, providing the perfect backdrop to your stay.

Convenient Location:
Explore the vibrant neighborhoods of Shoreditch and Brick Lane, with easy access to transportation links for further city exploration.

To book your stay at The Whitechapel and immerse yourself in luxury and convenience, visit our website now.

Important information:

If paying by cash, ID must be provided (passport, driving license or national ID card) at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 959 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
F
Flavio • family_with_children • it
9
Whitechapel: la prima scelta per l'East End
Pros:

Era il secondo soggiorno in questo hotel (il primo l'estate scorsa, in agosto). Questa volta con mia mamma. Si conferma un'ottima soluzione per Londra, a un prezzo onesto e con uno staff super-gentile.
Un ringraziamento particolare alla ragazza alla reception nella sera di venerdì 29/05 che si è messa subito a disposizione, nel momento in cui mia mamma non stava bene.
Consigliato (e da tornarci).

Cons:

La cosa più strana della nostra camera era la suddivisione "Lavandino Vs. Resto del bagno". Infatti, il lavandino era posizionato su una specie di scrivania, in camera, mentre il resto del bagno era...in bagno.
Soluzione strana, ma che può essere utile in viaggio - mentre uno si fa la doccia, l'altro - boh - si lava i denti?
Comunque, si tratta di una "spigolatura": questo è un ottimo hotel e basta.

2026-06-05 • via Nuitee
N
Neila • solo_traveller • gb
4
Pros:

The lady on reception was friendly.

Cons:

I had booked a superior double room. I was given a twin that was in no way superior. The room was clean but not what I would call comfortable. I would not stay again.

2026-06-05 • via Nuitee
A
Alex • couple • gb
8
2026-06-05 • via Nuitee
P
Przemyslaw • couple • pl
10
2026-06-05 • via Nuitee
D
Deborah • solo_traveller • gb
8
Pros:

Super friendly staff and a great location. Room was clean with everything you could need.

2026-06-03 • via Nuitee
P
Peter • extended_group • gb
6
Good location for Royal London Hospital.
Pros:

Friendly reception staff, location good for our purposes. Shower room clean. Good water pressure in shower, toiletries provided. Safe provided, hanging area in wardrobe with iron. Air con worked. Wifi good.

Cons:

half used bottle of water in fridge, window locks broken, curtains broken (but blind covered it all which was good). Single bed not particularly comfortable but clean.

2026-06-03 • via Nuitee
K
Kim • extended_group • dk
6
Okay hotel in Whitechapel for a long weekend
Pros:

Okay nice room but not really more then that. Easy to find, and check in was smooth. the beds were comfortable

Cons:

The so-called city view was nothing to brag about. There was quite a bit of noise from the other rooms and you could hear your neighbor quite clearly. I wasn't too keen on the area, but the underground is close by.

2026-06-02 • via Nuitee
R
rafaeldmorales • couple • ie
6
2026-06-02 • via Nuitee
V
Valeria • couple • it
8
2026-06-01 • via Nuitee
R
roger • solo_traveller • gb
10
Fitted my reason for staying
Pros:

Near where I needed to be

Cons:

Nothing everything I’ve stayed it’s been very good

2026-06-01 • via Nuitee
P
Pete • solo_traveller • gb
9
2026-06-01 • via Nuitee
S
Sallie • solo_traveller • gb
8
2026-06-01 • via Nuitee
W
Whittle • solo_traveller • gb
10
2026-05-31 • via Nuitee
S
Stuart • solo_traveller • gb
9
2026-05-30 • via Nuitee
B
Bernadett • solo_traveller • gb
7
Ok
Pros:

Staff was friendly

Cons:

Noise was not able to sleep people waking around and smashing doors

2026-05-29 • via Nuitee
B
BILAL UDDIN • couple • gb
7
Short trip
Pros:

Location

Cons:

Could be cleaner

2026-05-29 • via Nuitee
P
Pam • couple • gb
9
Great place in the east end v convenient and excellent value!
Pros:

My second visit was even better than the first. Pinar on reception remembered me and was v friendly showing me to my room on the 3rd floor which was bright and airy.

The bed was v comfy and this was just what I needed for a quick stopover. I’ll be back 😊

Cons:

Nothing

2026-05-28 • via Nuitee
E
Eugenio • solo_traveller • it
10
Ottima accoglienza
Pros:

Appena arrivati ci è stato proposto un upgrade gratuito della camera, che è stato davvero molto gradito. Molto gentile la signora Laureta che ci ha fatto sentire ben accolti!
Camera spaziosa con tutto il necessario e posizione comoda.

2026-05-28 • via Nuitee
A
Alicia • solo_traveller • us
9
I would come back the stay was nice :)
Pros:

The location was good. There are a few bus stops in the area and a metro no to far from the hotel. There are also quite a few restaurants and cafes in the area too.

Cons:

N/A

2026-05-28 • via Nuitee
S
Stefan • solo_traveller • de
10
2026-05-28 • via Nuitee