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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Lockers
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Emergency cord in bathroom
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Tranquil Countryside Retreat
Luxurious Spa and Fitness Facilities
The hotel boasts a spa, gym, indoor swimming pool, sauna, and spa bath, providing guests with a pampering and rejuvenating experience. With modern gym equipment, aerobics room, and beauty treatment rooms, relaxation and wellness are easily accessible during your stay.
Diverse Dining Options
Indulge in fine dining at The Oak Room, savor carvery-style meals at the Country Kitchen, or opt for a more laid-back experience at the Lounge Bar and Terrace. From sandwiches to pizzas, the hotel offers a variety of culinary delights to suit every palate.
Ready to escape to a serene oasis of comfort and leisure? Book your stay at Moor Hall Hotel, BW Premier Collection now for a truly unforgettable experience.
To avoid disappointment, guests are strongly advised to pre-book tables in the restaurants. Please note that the Oak Room restaurant is closed on Sunday evenings.
Leisure center access is from 15:00 on day of arrival until 11:00 on day of departure.
When booking more than 4 rooms, different policies apply. Once 4 or more rooms are booked, they become non- refundable and a 25% deposit is taken at booking stage.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
The location and grounds of the hotel were very nice and the entrance looks lovely as you drove up to it.
Unfortunately, our stay was disappointing for several reasons.
Although it was a very hot day and evening, none of the rooms we booked had air conditioning. The rooms became extremely hot, and despite opening the windows as much as possible, there was very little airflow, making them quite uncomfortable.
As a disabled guest, who had given the hotel prior notice of my accessibility issues, I also found the accessibility incredibly poor. There were no ground-floor twin rooms available when we arrived at 12:30pm, so we were allocated a first-floor room. Unfortunately, there was no lift, only several flights of stairs, which made accessing our room difficult and inconvenient.
We had also booked dinner at the Oak Restaurant in advance. We were required to pay a deposit and pre-order our meals, so it was very disappointing to arrive and be told that some of the dishes we had already selected were unavailable. It seemed strange to ask guests to choose and pay in advance if those choices could not be guaranteed.
The most concerning issue occurred at checkout. We paid our bill at reception using Apple Pay on the card machine, but the hotel also attempted to take payment using the card originally used to make the booking, resulting in a duplicate charge of over £200 being placed on our account. We were told the pending transaction would automatically be released within around 10 days, but we couldn’t understand how this had happened when the bill had already been paid in person. After making a complaint and contacting both our bank and the hotel’s accounts manager, the duplicate payment was finally released after four days. While the issue was eventually resolved, it caused unnecessary stress and inconvenience.
Overall, there were several avoidable issues during our stay that significantly affected our experience.
Ok
Ok
Overall, decent, especially given the dearth of choices in the area. Staff were pleasant.
Quite dated and basic, but worst of all, no aircon - given increasing prevalence of heatwaves amid climate change, it’s time to start investing; fan helped but wasn’t adequate. Rooms lack a refrigerator; staff did quickly provide us one upon request. It’s a destination for golfers, but otherwise isolated.
Hotel is in a beautiful setting and the building is lovely. Public areas and facilities are impressive.
For the price I paid and the number of stars ('Premier Collection'), I expected better. The rooms are OK but they feel 'tired' and are probably overdue refurbishment. There was no air conditioning, although a fan was provided. The window catch didn't work so I struggled to open the window (room was unbearably hot) and then I couldn't secure it again! Being by a flat roof, this was a security concern. Cleanliness of the room was fair but superficial - I was not impressed by having to unblock the shower trap and get the shower thermostat working properly.
Car charging and location
The environment was not conducive to a Hotel with Spa facilities and should have been calming and relaxing
No air conditioning in the room or the breakfast area
A walk-in shower would have been more suitable in a cramped area and the toilet was difficult to access because it was behind the bathroom door. The tiling and grouting under the sink area was not up to standard
It was difficult to get a parking space and was tight when manoeuvring the car into a space
The food provided was basic and choices were limited
The building itself and the staff were great. The pool was nice. Breakfast was good.
The room was small, very hot (no aircon and just one fan) the flush on the loo didn't work properly, the bed springs were shot so it was very uncomfy.
Lovely grounds and near to where I needed to be.
If I’m honest the bedroom (single) I was in needed a bit of TLC apart from that all was good
We visited the Country Kitchen for a Sunday Carvery. The staff were great especially the chef who was very friendly. The portions were extremely generous with great quality meat. There was also an amazing selection for the starters and desserts
We have stayed here twice now and on both occasions we have received amazing service. The atmosphere is relaxed, there are plenty of staff around who are friendly, knowledgeable and professional. The hotel is located next to a golf course with a lovely garden seating area. Our room was large with all the amenities you could want. The restaurant has a traditional feel with wood panelling and the food was excellent with lots of choice and again great service from the staff. I would definitely recommend a visit for a short break.
Nothing
The room was the smallest I have ever stayed in over fifty years of travel. The shower was so small it was almost impossible to turn around. In terms of value for money it could be described as a "rip-off"
Location
Very poor value for money. No air conditioning! Room outdated. Minute shower.
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