Best Western Limpley Stoke Hotel

Evening meal food quality was basic - frozen breaded scampi and chips. Limited breakfast options. Bedroom radiator valve faulty which needed intervention.

WiFi was not good in our room. Tried a video call, but kept breaking up, and had to give up.

Being kept up to date on delay of porridge, waited 30 min for chef to find and make porridge...which was more like oatmeal and Luke warm...we had to request an update as my husband had finished his breakfast, then had to wait again, after being told 'it wouldn't be long'...very poorly handled.Wait time was very frustrating...NO fresh fruit, what was available came out of a tin, disappointing....
We had difficulty finding the property the post code sends you to the village no where near the hotel...after very frustrating calls, and driving up and down a road going away from the hotel, a member of staff gave us the garage post code which took us to the hotel...having spent 5 hours travelling not impressed...There is NO information in the room at all...we had asked reception about room service, told there was a charge, but NO information regarding how to order or a menu given, we presumed WRONGLY information would be in the room, this is a normal part off hotel life, we have travelled extensively and would have expected a hotel of your calaber, this would be standard practice..., we gave up ate a packet off crisps we had with us, too tired to sort it out....We would NOT recommend this hotel in any form..Regret booking it.
For an 'Executive' room it was poor, badly in need of an update and fresh decor, curtains didn't meet we had to put a bag on them to stop them from opening.
Bed uncomfortable, kept rolling into the middle and creaked every time you moved.
The water ran out halfway through my husband's shower...the list is endless

Incessant background Muzak (streamed internet radio) in the bar. Very poor food in the restaurant. Maintenance staff swearing (effing) at the fireplace one morning, even though there was a child in the lounge (and other guests).

A member of the bar staff was constantly on his phone rather than paying attention to guests. Was mentioned to management and they cringed. A little cluster of beds left in the corridor, should have been removed or put away.

Non smoking room - had an ashtray full of cigarette butts on the balcony 🤢

The radiator was broken in my room and was on the highest heat so was far too hot on a day when it was 23C. There was a wedding on and my room overlooked the courtyard and so it was hot and noisy and I couldn't close the window. The breakfast was poor.

Rooms are dated and v small. There is zero soundproofing so you hear neighbours talking; watching tv etc and plumbing v loud

The preposterous invoice I received after my stay for £350 after the manager Milan falsely accused us of damaging the wallpaper with no evidence, including a threat of involving a debt collection agency if I don’t pay for something I am not responsible for.

Apparently two women in their thirties spend their city break in Bath peeling little pieces of wallpaper off the walls 🙄

This ridiculous situation was only made worse by the other manager Jason refusing to withdraw the invoice since he was not on duty at the time apparently leaving him incapable of helping to resolve the issue yet he was quite happy to suggest taking the payment from me multiple times when we cut our final day short to go back to the hotel and speak to him. Funny that he was happy to help me resolve the problem as long as I pay £350

Between them they have caused an immense amount of stress and totally soured our trip. We wish we had stayed literally anywhere else.